Chris Pittas

Brittle – We purchased the Electrolux Ultra One a few years ago from Harvey Norman - Castle. Initially it survived us very well - great suction and much quieter than our previous Vac but it…

did not take long for the accessories to break. piece by piece every plastic part has broken.

Contacted Electrolux, [name removed] eventually contacted me but have playing an endless game of phone tag without there is still no solution or message of help - just call me back.

Their spare parts agent in Seven Hills Sydney has been promising me the broken handle (connects the wand with the hose) before Christmas - I called today to be told Electrolux will not be supplying him till the New Year!

Thanks for nothing Electrolux.

Have not been able to vacuum the house in weeks and have to wait till New Year - What am I suppose to do now?

Sydney Gutter & Roof Restoration Pty Ltd – UPDATE: Following a meeting with the Director of Sydney Gutter & Roof Restoration the concerns and issues we raised have now been satisfactorily resolved. 5 STARS to the…

company for following through with all promises.

This matter is now deemed resolved.

Our first mistake was to invite [Name removed] Area Manager of Sydney Gutter & Roof Restoration Pty Ltd into our home to quote on a Roof Restoration and Gutter replacement on 30 January 2014. [Name removed] reassured us that the numerous years the company has been in business (referring to their Licence Number 66574C) speaks for itself.

My wife and I accept this as a good sign and despite receiving cheaper quotes for other contractors to do the 2 jobs separately we chose to employ Sydney Gutter & Roof Restoration Pty Ltd to do both as we did not want to be in a position of a warranty claim that one contractor would blame the other but Sydney Gutter & Roof Restoration Pty Ltd sub-contracted the work to [Name removed] from Sublime Roof Restoration and [Name removed] from The Guttershop.

We had a leak in our garage and needed the roof fixed prior to repairing the ceiling.

The job was eventually done and despite countless call backs for poor attention to detail we were initially assured by their Supervisor [Name removed] that we did not need to pay the balance until we were fully satisfied. The quality and finish of the paintwork did not leave us with any "WOW factor" - in fact quite the opposite, the paint finish is patchy and dull in places and nothing like what we expected but with every objection we had Sydney Gutter & Roof Restoration seemed to have an answer for everything "It's dull because of your tiles and no matter how many coats we give it - it will not change a thing" [Name removed] told us is just one of many examples this followed constant phone calls from [Name removed] from Sydney Gutter & Roof Restoration Pty Ltd for the balance of the $13,750.00 job and again reassured that they stand by their reputation and 10 year Roof Restoration guarantee.

During 2 separate storm events in Sydney our renovated home suffered water ingress in FIVE (5) separate locations.- the first in our family room in early December 2014. The water ingress was so sever that we could hear (and recorded) the rain like a bathroom shower falling on to the ceiling, we had to call the SES who arrived around midnight and quickly removed the ceiling insulation to avoid a complete ceiling collapse. Sydney Gutter & Roof Restoration did not want to know about it and we were fobbed off to [Name removed] who used silicone to seal the tiles as it appeared the water ingress was a result of a poorly positioned spreader. After waiting for months for Christmas to pass and still no action - [Name removed] submitted an insurance claim with his insurer Allianz and to this day there is still no resolve from [Name removed] or Allianz. In our eyes Sydney Gutter & Roof Restoration took the money - paid their sub-contractors and so it is now their problem. Finally out of pure frustration we lodged a claim with our insurer who assessed and settled the claim for the internal damage but not for the roof as according to their builder the silicon amongst other things is not building code compliant but we still paid our $300.00 excess to CommInsure and later this month hope that the builder we have employed will repair the first of 5 water leaks as we continue to battle with this organisation. A second claim has been now lodged and no doubt a second $300.00 excess will be paid by us as we try to restore our damaged home back to the renovated finish that was completed.

Sydney Gutter & Roof Restoration have not at any time accepted any ownership or responsibility and continue to fob us off to the Roof sub-contractor [Name removed] from Sublime Roof Restoration. As for [Name removed] from The Gutteshop and Allianz they are both deafly silent despite Allianz assessing the damage several months ago and still nothing.

The above is not embellished but a true and accurate account of what we have endured and continue to endure since employing Sydney Gutter & & Roof Restoration Pty Ltd - Don't make the same mistake we did.

What a painful experiences – In a nutshell – What a painful experience From start to finish my experience with Stegbar has been nothing short of a painful experience. 1. Quote stage - I had to work around…

your rep Ferno's son's soccer committments.

1a. After doing the measure and quote, Ferno advised the 2 kids bedroom doors needed to be removed and drawers reconfigured to ensure the drawers can open after install. (Not a word was mentioned regarding the master bedroom).

1b. I reconfigured the drawers of the kids rooms and removed the carpet in the wardrobe space as it is being replaced.

2. 50% deposit paid as requested and advised to allow 7-10 days.

2a. Multiple calls to Ferno was responded with 'the office will call you when your order is ready". Please explain why this leadtime was exceeded and why did no one contact me if there were any unexpected delays? (2 months from deposit to installation)

2b. I have had to cancel all other trades due to Stegbar not providing adequate communication to confidently confirm a install date.

3. Installation - I advised your office my wife and I work both work fulltime & if a Saturday install was possible - I was told NO!

3a. When I explained our lack of availabliity to Beverley she offered a Sat install - CAN YOU FEEL MY FRUSTRATION?

3b. I arranged with Beverley for install on Tuesday arrange 25 March but advised must be after 2pm. She initially advised I would have to discuss that with the installer and in a cal. at 4.50pm on Mon 24 March she confirmed that my request will be relayed to the installer Nick but he WILL call me between 7.30-9.00am tomorrow to confirm. - I never got the phone call and yet again it is me the CUSTOMER who is ringing your office, going through your IVR system & multiple transfers to get to the right person (not Bev as she was in a training session).

4. I arranged for my son to take the afternoon off from his casual job to be onsite for your installer.

4a. According to my son your installer was NOT friendly.

4b. Your installer protested that the exisiting mirrowed doors on the master bedroom were not removed - if I was told - i would have done it.

4c. Besides the dirt your installer brought in to our home and trampled up & down the strairs and in to the bedrooms, he also left behind a mess of off-cuts, metal shavings and screws. thanks for that - NOT!!!

4d. As the carpet was cut away from the kids wardrobe area (first rooms done) to ensure a clean install - why did'nt your install ASK if the same was happening in the master bedroom before installing the new doors on top of the old carpet? Please explain!

I have invested a considerable amount of time this morning to provide you this feedback, i trust it will be escalated to the appropriate person to follow up.

Poor and uncoordinated customer service coupled with a lack of communication