Jan_Pleass

Have been shopping at Sheridan for years but today went to the Aspley store and wanted to buy a king size mattress protector. Went to open the zip to feel the cover and it was…

snatched back by the salesgirl Samantha who said the item could not be opened. That's it for me - won't go back. Only happy to take the money for the sale I bet but just not give any assistance in actually helping the customer. I was just thoroughly disgusted.

Found a product that works and now it has disappeared from supermarket shelves – I have been purchasing this product and found it to be excellent for its intended purpose. The problem is now it seems to have disappeared from supermarket shelves. Has it been discontinued?…

Professional and courteous service with good humour and a common sense approach – Establishing policy for additional new car was made easy by the service and information that was provided. I was offered the opportunity of home and contents insurance and will…

discuss this further with my husband. We did have this policy a couple of years back when we had our house as a rental property whilst we lived up the coast, I cancelled this when enquiring about a claim on our carpet which I was told was not an inclusion - I was not impressed and changed back to my original insurer. I was not advised this exclusion when we took out the insurance for rental property. I believed that carpet was a fixture of the house and was told I should have read my policy. I accept that it was a fair point and had I been warned up front I most certainly would have done so. I will not make that mistake again.

Aggresive service about their own mistake in processing a disconnection & reconnection service – Rang to enquire about transfer of credit from old address to new address. Had received final (actual) account showing $115.00 Cr only to be told that there was a new bill (2…

Months later)which showed there was a charge owing of $9.00. I enquired how this could be & was advised that there was new reading done a month after our move. I had the actual notice of two weeks prior to disconnection requesting disconnection & connection to new address & was tersely advised that they did not have that info. I offered to give the reference no supplied by Origin but was told not to bother. So Shaun you pompous little upstart I will await the bill with the new charges & will be taking it with the ombudsman. Very disapppointing service but seems to be a view shared by a large proportion of customers.

Terrible Customer Service - very rude