Andrew

Never use dreams – If you use edreams, be prepared for the trade-off. You might save a few dollars on the ticket, but you won't see your money again if anything goes wrong with the flight and it's…

cancelled.

After months of Covid-related delays in getting my refund – after the carrier had sent me confirmation that my refund had been accepted and paid – I've been told on 4 occasions that the refund would be in my account "within 72 hours". That's over two months.

I've now given up and written off the refund. Exactly what dreams hope customers will do. I've learned a valuable lesson. Use edreams to compare prices, but then book directly with the airline.