ABC Bullion

Non existent customer service. Purchased significant amount of silver which I elected to have delivered rather than undertake a 6 hour round trip to Brisbane. Delivery was meant to be within a week. 4 weeks later after numerous emails and countless hours on phone not getting through, still had heard nothing. Finally had a response to email and was advised to pick a suitable delivery date from the options they provided. I selected a day, having to take time off work to be there. I was then advised delivery would have to be the following day. As it turned out, they did organise delivery on the day I selected and I wasn’t there to receive it. Avoid this company at all costs as the frustration isn’t worth it

Dreadful customer service. After many years of following ABC Bullion, I decided to bite the bullet and buy 1/2 ounce gold on Monday because the price was very good. I got the invoice and it said you had to pay within 24 hours. I paid by BPay. Unfortunately, my id*ot bank (St George) decided it was fraudulent and froze my account. I believed I had gotten it sorted out and the payment had gone through. But every time I checked my ABC account there was nothing there. I tried emailing them - no reply. I tried calling them - on hold forever. They say they'll try to respond to emails within 72 hours. That was Tuesday, today is Friday - no response. I finally figured out today that st^pid bank did NOT process the payment and it is still in my bank account. I might have found this out earlier if ABC Bullion had bothered to respond to any of my enquiries. Now I'm thinking it was a lucky break. I still have my money and I haven't paid it over to a company with non-existent customer service. So I'll be looking around for another gold company. One that actually has enough staff to deal with customer enquiries.

Extremely poor customer service.sent six emails no response.made six ph calls today ,each 30min..no one picks up...they are here to take your money...bought goods online...paid delivery n insurance...going overseas...wanted to nominate authority while away....shameful...DESPITE WRITING TO THE EMAIL ADDRESS IN ABC BULLION REPLY,NEITHER HAS SOMEONE RESPONDED NOR THE ITEM HAS BEEN DELIVERED.THE ITEMS WONT RECEIVE IN TIME FOR DIWALI.ONE OF THE WORSE COMPANIES TO DEAL WITH.SHAMEFUL.