ActronAir NEO Connect App

Took some time to fix but the NEO Connect App works on Android now (version 1.0.1 (1404)) – 3/6/25: The app does work but the UX is still really poor on Android. In order for it to work, I have to: 1. Open the app 2. Close the app 3. Open the app 4. And then I can start to turn the aircon on/off and switch on the settings I'd like.... Opening the app the first time, it's not possible to tell if what I tapped on worked, there's no response (ie there's no indication that I was able to turn the aircon or select the areas I want the aircon to work in) --- 19/9/24: Indeed the day has come. The app on Android has been fixed. There is minimal lag now. The real test for us will be in summer, using the app to remotely turn on the a/c. --- 28/8/23: The physical air con itself is good. We've had it for almost a year in summer and winter. BUT one of the main reasons we spent thousands on this was to have the ability to control the a/c remotely.

The Neo Connect app on Android does NOT work. It seemingly looks like it would but then the app either loses connection, a/c can't be reached and/or the app freezes or lags. I have left feedback on Google Play and received a useless response to restart the controller. Again, seemingly worked for a little bit, a day, couple of days, couple of hours? but then back to square one.

You can see now that the rating for the app has gone down to 1.2! I'm not the only one with this problem.

I would not recommend purchasing. I wish I did a better job of checking that I could actually control the a/c remotely from my phone. I feel mislead. I will be making a complaint to the ACCC. You shouldn't be advertising something that doesn't work. I just hope others don't fall into this trap.