Adobe

Title: Cancellation process was confusing, but Adobe eventually resolved the problem I subscribed to Adobe Premiere Pro in June 2026 on an annual plan paid monthly. When I later needed to cancel, Adobe sought an early termination fee of A$179.96. What particularly confused me was that my Adobe account displayed the statement: “Fee applies of… Read more

half your remaining annual commitment if you cancel after Aug 21, 2026.”

I was attempting to cancel on 7 August, well before 21 August, yet the cancellation process was already seeking to charge me the fee.

I also had considerable difficulty obtaining customer support. Adobe has subsequently told me that chat support is available to Australian customers through an icon in the lower-right corner of its Help Center, but that icon was not available to me when I was trying to resolve the problem.

Eventually the matter reached Adobe's Executive Escalations Team. They cancelled my Premiere subscription, waived the A$179.96 fee and confirmed that there would be no further charges.

Adobe subsequently explained that the reference to cancellation “after Aug 21, 2026” was not intended to mean that cancellation before that date was free of an early termination fee. I still think the wording was capable of giving a customer exactly that impression.

So my experience was mixed. Premiere itself was not the problem — I was using it to edit a documentary and expect that I may subscribe again when I return to substantial editing. My concerns were with the clarity of the cancellation information and the difficulty I experienced obtaining support.

To Adobe's credit, once the issue reached Executive Escalations, it was dealt with courteously and the financial issue was completely resolved.

Adobe renewal scam – I too tried to cancel Adobe after they charged me 239.00 for a year's renewal without any notification of renewal period or price. Although I called (no one answers) and tried the virtual assistant ( useless), apparantely their policy is that after… Read more

they charge you without notification, you can only cancel for the following year. They are impossible to reach. someone is supposed to call me later today and I wil;l update this if they do.

Cancelling your Adobe Subscription. In July last year i needed access to the redaction tool in Adobe, which is not available in the free version. So i accessed the free-trial version for less than 7 days, and then deleted it from my profile. The… Read more

one thing i could not understand is why they needed to have my credit card number in order to access the free trial. Turns out that Adobe started charging me $10.99 per month. I didn't realise this until I saw my Credit Card statement about three months after. As a consequence of the length of time it has taken me to make contact with Adobe, I am out of pocket to the tune of $66. That's not much, but it should not have happened in the first place.

It has taken me several attempts to contact Adobe to cancel the subscription. Principally because Adobe does NOT PROVIDE ANY CONTACT DETAILS ON THEIR WEBSITE. NO EMAIL ADDRESS. NO PHONE NUMBER TO TALK TO A REAL PERSON. Nothing.

Finally, via my wife's facebook, a friend provided a 1800 number to try. That number didn't turn out to be much help because it goes to an overseas answering centre and because that number was about IT difficulties with installing Adobe. I had difficulty understanding the person on the other end. Nothing to do with language or accent, because the line kept dropping out at regular intervals. The person at the other end was trying to give me an email address to write to, but I had great difficulty getting the email spelling correct because the line kept dropping out every few seconds. That made it difficult to get the correct email details. That was a very frustrating experience as it took three phone calls to finally get the correct email address.

When I finally get an email response from Adobe, they gave me two websites to try. One, I did not have authority to access. The other, simply took me back to the Adobe website ad the instructions on how to manage your Plans. But that wasn't working for me, because I had inadvertently removed the program from my Plan, but had not cancelled the subscription.

I had to email the person at Adobe back and tell them, again, that I was unable to Manage my Plan, and that it required action at their end. That person then sent me another phone number to try, and that seems to have finally worked. Adobe has just sent me an email confirming cancellation of my subscription.

The email address to write to about cancelling subscriptions is: apcresellers@adobe.com The 'apc' stands for Adobe Partner Connection. The phone number to call about managing your Adobe Plans is 1800 614 863.

This all goes back to Adobe. Their website is not very helpful when it comes to accessing the so-called Free-Trial. It's more of a swindle. And their website is of no help when you do need to make contact with them. Adobe could make this experience much easier by putting those contact details on their Australian website. This is a matter that I will be taking up with the ACCC.

I originally came here to complain, but eventually found the chat button on Adobe home page. After going through the GPchat questions, I was connected to a real person Puthi who was amazing, and had my problem sorted out within minutes.

Cancelling Plan – Had a very good experience with a coordinator Kiran. He helped me cancel my subscription and honestly Im so relieved. Im very appreciative of this service and would make me wanna use Adobe again in the future!

Pleasant Experience: A Business Customer – Great experience with Adobe. We purchased a business plan to help us launch our new website https://www.cryptobettor.co - We created our logo and many parts of our website. The product is easy to use and also a great price. The customer service team is great too! 5* from our end.

They increase your plan then auto renew it with cancellation fees however in their emails it states cancel anytime... poor business practice! Stay away from them... far better options out there!

I used to love adobe, but honestly the application is getting really bad. Constant pop up menus on left and right and... not to mention... no I don't want AI to give me a bloody overview of the document every time. If connected to the net and and you lose connection.... something goes wrong and it wipes content of the document and the only way to… Read more

not lose it all is ctrl alt delete and force a shut down of the app just to save whatever was originally there, let alone any typing or ticks applied

Signed up for a 7 day trial. Cancelled 1hr later. Took 2 hrs to get a confirmation email saying I cancelled. Then got charged $10.99 at the end of 7 days. They charged me for the AI to a product I didn't have. I checked my account to make sure I wasn't going to be billed for anything and this wasn't in there. Scam subscriptions. Also the AI was… Read more

the reason I ended the free trial after an hour, it was in the way and I couldn't remove it. I had to call to get a refund and a email confirmation that they weren't going to be billing me for anything else

Auto renewal - can’t unsubscribe until the month you subscribed in the next year. If you cancel the subscription even after a month you pay for the full year - and don’t even have access for the year you have to pay for.

Its impossible to cancel your subscription, i tried so many times the agents online just offer you discounts even after insisting you dont need their overpriced product anymore. terrible company with horrible customer services i do not reccomend.

Zero stars. Like many others, started a free trial two years ago. They've been charging me around $30 a month since. I always immediately cancel free trials after I've signed up but because it was two years ago I cannot remember if I actually did or not. This evil corporation lock you into annual subscription which must be paid out to cancel plan,… Read more

absolutely sneaky, disgusting and dishonest tactics. Moreover, they don't email you the invoices so you're likely not to notice that you're even signed onto a plan. It would not surprise me if they ignored my cancellation during the trial or prevented you from cancelling during the trial. I'm surprised the ACCC hasn't stepped in to protect consumers, useless. Don't ever deal with this evil corporation, don't even sign on for free trial, they owe me hundreds of dollars, I barely used the software, awful!

I cancelled my 7-day Acrobat Pro free trial before it expired, yet Adobe charged me $31.99 and $10.99 for services I did not request. I emailed them twice in the weeks prior with no response. On a 55-minute call with support reps Ritika and manager Anuj, they were unable to locate the charges and repeatedly told me to contact my bank instead. This… Read more

was unprofessional, dismissive, and completely unhelpful — Adobe should take responsibility for unauthorized charges rather than deflecting to customers’ banks.

I originally signed up for a monthly subscription for Photoshop and Lightroom. I've had it for 6 months and used them less than 5x. I tried to end the subscription and the site said I would be charged $59 early termination fee if I stop the subscription. That was not what I signed up for. Then I discovered I was being charged every other month… Read more

for a product I did not even sign up for. When I was on their chat help session they transferred me to a screen to put my credit card info into so they could charge me for customer service help. Can you believe that. There are free online image editing programs - I'll go there before I ever give this company another dime, and get sucked into a scam organization.

The graphics editor was supposed to be able to be a one and done app to edit pictures. It was supposed to remove backgrounds and handle the post processing of pictures. It was supposed to be able to display and play videos. I found none of this to be even possible, and had multiple attempts. Indeed as each time I tried it just froze, or was hung… Read more

up The rotating circle, indicating processing activity is endless and no error message is displayed. I was surprised that the application was simply unable to complete the basic tasks as offered by the menu options.

Warning. Avoid Adobe and its increasngly outdated, outrageously overpriced products AT ALL COSTS. (Photoshop, Indesign, Dreamweaver, Premiere etc). Not only do they lock you into an endless subscription at horrendous prices that you would hesitate to spend on a one-off product, but when you try to cancel they hit you with extortionate cancellation fees. Appalling price gouging and digital standover tactics.

I seriously, seriously, detest Adobe & Creative Cloud and how you get trapped into their rubbish subsciption model. It is so expensive to subscribe to, on top of all the other mounting software costs, with minimal plan options available. I only needed some Adobe apps on a casual basis as a Sole Trader yet cannot cancel the subscription without a… Read more

payout of 100s of dollars! This is a killer for a casual user! It's not even good software - laggy and glitchy!

This is the worst experience I have ever had, trying to cancel this "free trial". My wife signed up for a Free Trial 3 years ago and we have cancelled it several time but they refuse to do so. You can't email them so you are unable to provide proof of cancellation to bank. We have cancelled credit card but they have found a way to debit it to my… Read more

Business Credit Card which I am sure is illegal. All attempts to contact them, which takes some considerable effort to find contact information, is met with the same answer "thankyou for contacting Adobe" and then you are cut off, even when you phone them. My bank, Westpac, are useless but that is another review. DO NOT SIGN UP FOR A FREE TRIAL WITH ANY ADOBE PRODUCT. EVEN IF YOU CANCEL THEY WILL CONTINUE TO DEBIT YOUR ACCOUNT, OR ANY ACCOUNT THAT YOU HAVE. ABSOLUTE NIGHTMARE. SHONKY DONKEYS

A terrible experience. They tried to bill me for another year at full price. I pushed hard enough and got it canceled and the initial payment refunded. I also managed adobe products at my work and their representative lied to us and their fees went up by ~60%. Despicable behavior. I have heard if you say you have a work subscription now and no… Read more

longer need a personal one they can also end your subscription without the added fee. Truly the most scummy company that just want to squeeze extra cents out of their customers with no regard for their reputation.

Robot and then 'customer care' staff who have experience of a year (WOW) cannot understand English cannot understand simple request and only want to enter your computer remotely from India!! There are so many other editing programs outthere. ADOBE has lists its way and is USELESS [Content Removed]

DO NOT USE this company , there language & understanding of transactions & email address, is terrible They kept charging me after my company had been sold & cards cancelled.

Wish I could make it zero. I know I'm not the first person who's said that and I won't be the last either. Will start this off by saying that I love using premiere pro. As someone who edits a lot, it's mighty helpful. What isn't helpful is the fact that using it drains $30 from my bank account every month. Not a large fee, I know, but first of… Read more

all, it adds up, and second of all, it's unbelievably ridiculous why there isn't just a one-time payment option for the service. Final Cut has it, but adobe can't wrap their heads around that, because they're too interested in getting as much money in their pockets as possible. This might seem harsh, but the idea that they have a cancellation fee for their mostly mediocre and phoned in services is a joke. What's even the point? I've been paying for creative cloud just to be using premiere. Just let me buy it! On top of all of that is the ridiculously ludicrous "customer service" that they provide. Or should I say, that they don't provide, because their isn't even a number to contact them anymore. I know there used to be, because I've called it before when they charged me twice for one of their bloody subscriptions. Now all they've got is an A.I. assistant who can't help with anything, and as I've just found out, can barely even respond to someone saying hello! It's ridiculous that Adobe are as popular as they are. Am I doubting the quality of the services they provide? Absolutely not. It's ridiculous because every single person who works there would lose their heads if they weren't screwed on, and would lose their pants due to all of the money that they're thieving from their customers if they weren't wearing a bloody belt. Do better.