Aliexpress D1400P

I buy a lot of PC parts on this platform and I am consistently met with bad customer services and it feels like I am talk to Ai and not a real person as with the repeated questions and answers I have ask and its been unsatisfactory and only getting partial refunds and not the full refund including shipping, AliExpress charges higher for shipping… Read more

costs more than what the purchased items are worth when refunds are given its only for the value of the item purchased and not shipping costs to Australia as we pay for shipping.

I have spoken to AliExpress on this multiple occasions and instead of helping they side with the seller on there platform, I have reported AliExpress to the ACCC.

Awkward shopping experience. First time order and my last time. Only two out of four products where received as being correct. Then there was a month delay delivery issue. Providing feedback to Ali Express is a total mess with their AI sending me on a gravy train presenting fragmentation in their system in not resolving anything, let alone finding… Read more

a simple feedback option. I promply removed the App. I do not wish to be on a receiving end of inadequate customer service and incorrect products being delivered, bordering on incompetence.

Hello I brought a battery from AliExpress and it was faulty. The whole return process has been unbelievable. AliExpress has done everything possible to delay and make it hard. Strongly advise against purchasing from AliExpress

Stay clear of Ali Express take your money and you get no items or refund. Order two different items from different sellers nowhere do they say what items are coming in what package just send out a hole lot of tracking numbers. Never received item as they say it was combined with other items which it was not and now are asking me to show evidence that I have not received the item what evidence can I show them.

Ali Express are actually worse than Temu, if this is even possible. Items that I ordered failed to turn up and one that did arrive was a product not as described. They are telling me that I have to pay out of pocket for the return postage back to… Read more

China and then they will credit me with a voucher which is nonsense because I won't be purchasing anything from them ever again.

Thank God for PayPal and their buyer protection.

Once again like so many others have experienced reading others reviews ali express is absolutely pathetic in helping when an item you pay for does not arrive. I have contacted the seller and ali express numerous times with no adequate response with typical nonsense responses. Eventually I spoke to a human and told them what i thought about my negative experience with the seller which is Win Top.Store do .not purchase from them ever.

AVOID ALI EXPRESS AT ALL COSTS – The worst experience ever. Items not received. Complete run around. Won’t refund and have closed my dispute. If I could give zero I would. I suspect the seller is a professional scammer.

DO NOT BUY ANYTHING FROM ALI EXPRESS - IT HAS BECOME A SCAM SITE WITH ALI EXPRESS FULL SUPPORT – Ali express has become full of scammers who offer good looking products cheap and then they send you a bag of white powder as the product. At first, I didn’t understand this so I opened a dispute only to discover that Ali express uses the photo of the envelope with the white powder as proof of delivery. I ordered a large red tool box and got an… Read more

envelope sized delivery that fitted in a mail slot. Ali then claimed I could not provide evidence of non-delivery. Seriously, this was the result after two attempts at gaining my refund. I then saw multiple products from various vendors REVIEWS where people were being scammed the same way, same white powder, same nonsense delivery, with the same results from Ali Express when they tried to get a refund. ALI EXPRESS IS NOW A SCAM SITE AND ALI EXPRESS ARE DIRECTLY INVOLVED IN THE SCAM. AVOID – AVOID - AVOID!!!!

Poor Communication – Good value and good with faulty product. BUT I ordered a 2Tb flash drive from a 3rd party first week December. Arrived Sydney Dec 22. Now is Jan 16, 2025. I can't process a refund. No way to communicate with AliExpress. No answer from Lenovo, the supplier.

Business cancels paid items at their discretion, but my refund is not forthcoming – Totally agree with all the frustrated/annoyed customer comments. Their new rort (for me) is when I have ordered (little inexpensive items) once a week during October 2024, my order progress check, has proven almost 50% of the items paid, they have cancelled. No refund issued. Probably will receive the funds 'when pigs fly.'

NEVER BUY from them again – Bought a $929AUD multimedia car unit for a Lexus Rx 350 supposedly compatible. It wasn't. They ALWAYS resolve cases & say FULL REFUND - BUT then they NEVER PAY IT. AVOID. WARNING. Be ready to throw away your money - if you still wish to buy ANYTHING from them.

Don't buy anymore, it's a scammer – I order on 03.12.2023, and I don't receive the good. I request refund on 09.01.2024, and on 14.01.2024 the AliExpress Buyer Service refused my request because "you can have enough time to waiting for your package". Even the seller asks me to apply for refund, but I was refused my request. I must wait how long time, ten years! Another time, a… Read more

seller who don't deliver the good, send me a bag with a note who said they don't deliver the good, but I don't must request refund. I send this notice to AliExpress who refused my request for refund. In fact, AliExpress stealing my money recurrence. I won't buy again!

Good After Sales and Service – From my experience with Aliexpress has been above satisfactory. I ordered an item with a specific colour and style. I received a different colour item and style I went through the process required by Aliexpress to resolve the incorrect item received. The seller would not budge probably due to the language difference of chinese to english. The… Read more

process was directed to Aliexpress to intervene. I did receive a refund at a loss of around AUD20 from the full cost of the item. If Aliexpress did not intervene I would have lost all of the money I paid for the item.

Scam emails – While I received the delivery the shirts were good for the price paid …… the BOMBARDMENT OF SCAM EMAIL are NEVER ENDING *** 20-30 per day all hours of the night started from the second I submitted my order dont recommended using Ali express because of this

Mi 5 smart band – bought one about 5 month ago was slow to get going . then worked fine . Now the charge that used to last 48 hours doseno last 15 hours. don't know if factory seconds are being marketed or it is just my luck

Disgusting After Sale Service – Bought an exhaust fan from the site. Damaged upon arrival. No foam protection at all, sent from overseas. Requested a full refund. Offered an option to return the goods if seller agreed to pay for postage. Seller agreed for a full refund if item was returned. No mention of reimbursement of postage which could have cost me double of the item value… Read more

should I not be able to get a reimbursement. Tried numerous time to contact seller and received no response. Also tried to get help from "help service" from AliExpress. It was a joke. Fully automated. Unless my query matches exactly one of their questions set by default, I cannot get through the next step. Entered my order number but it said no match. Well done Ali. A good way to shut off all complaints. I was hoping someone would read all my messages and realise that I have unresolved issues. Wrong. Got a message today (yes automated!!), saying that the time bar has expired for return of the goods. Money was released back to the seller. The aftersales service is close to nil in AliExpress. Automated service has taken over all the human ??!! The sad thing is their automated system is crap !!! Goodbye AliExpress. Your apps has been removed from my phone. No more purchase. Paid $40+ for a valuable lesson.

Don't bother – It is hard to say whether the product description is accurate as I never received the goods. I was told delivery would be 30 -50 days. After this time I questioned the seller where my goods were and kept been told they were on the way. After three months (yes 90 days) I still had not received the goods. I lodged a dispute and was in contact with… Read more

the seller and they have said they would pay me. This is now day 110 and still no refund. They have said they have paid but I do not have the money and they will not show me a copy of the receipt of payment. Do not, do not buy anything from this seller, you might as well throw your money away. You would be better off giving the money to a charity or to a homeless person. Regrettably I will not be using aliexpress again, as they have not helped in any way either. You are unable to contact aliexpress they are hopeless. The whole process has been poor.

Thieves – I ordered 2 teeshirts 5 weeks ago which haven't arrived. Have just now chased this up as best I can. Having logged into my account I see that in fact my order was cancelled 5 days after I made it. I was neither notified of this nor has my account been refunded.

doesn't work that well – I searched rugby kicking tee for my kids on aliexpress and it came up with t-shirts with "RUGBY" on them. is they could improve this that would be awesome. thankyou.

Inadequate dispute resolution handling from aliexpress – Unfortunately I had to be involved into a dispute with a Seller over the goods supplied. The item in question was not working as the one would expect and the supply configuration was not for Australia. Think of the device that would be shipped to Australia with Chinese power supply socket and Chinese localised firmware that follows all the… Read more

restrictions of the Chinese Government that are not known to Australians. Think of Google playstore support in that instance.

The Seller doesn't mention about all those peculiarities and the Buyer receives that device. A dispute is open, which is normal and understandable.

At some point aliexpress brings itself into negotiations and sends an email advising that they cannot access a dropbox shared link with evidence. Not sure, maybe Chinese Internet is blocking dropbox. Followed the advice of aliexpress to upload video on their service. Here is the slippery point - it is not possible to do. The aliexpress site has the uploading mechanism that will tell the user the progress and once it reaches 100% the "Submit" button becomes available. Click on it and wait as long as you want. The evidence is not submitted and there is no feedback to the user. The aliexpress sends a regretting email saying that the Buyer didn't submit the evidence and the Seller is happily receives funds for the device that is useless in Australia.

Well done aliexpress, redirection to the service that doesn't work does the trick.

My personal opinion - buy on aliexpress but go for something non complex like memory cards. Something below 10-15 dollars that you can afford to loose. Clothes, designer items, smartphones are too risky as they are localised for China and sizes, perception of what is cool or firmware locale are not for what I would expect in Australia. If you like surprises then by all means go for them.

Excellent service – Late last year ordered product from Aliexpress which did not arrive and I found the seller had provided an invalid tracking number. I opened dispute with the seller, and after a time Aliexpress escalated the dispute which went to arbitration. Aliexpress found in my favour and the full cost of the transaction has now been refunded to my account. Thank you Aliexpress. Very happy with your service.

They Don't Honour Warranty. No Aliexpress Support! – I purchased a computer from this company. After 1 month the computer died. They are polite as long as there is a mechanism for you to give feedback on aliexpress. Once this is expired they will ignore you because from then onwards there is no method of for you to complain. They do not honour warranty. Aliexpress also does not allow you to make… Read more

any complain regarding this. Don't purchase any electronics from China. If there is a problem with it you will never get your money back and companies will continue to ignore you and there is nothing your credit card company can do about it.