- Verified customer
Car was Damaged
The office staff and the Shuttle drivers are terrific. However, my car was damaged the last time I used the Brisbane facility. After eventually finding out the contact details for the Manager I emailed pictures of the damage and details of the booking. He promised to ring me but never did. I received an email from him saying he was viewing the security camera footage but after a month, and despite me sending several more emails and leaving phone messages, I have not heard anything! I will never use Alpha again!.
Always a quick drop off and reasonably priced
I am always happy to use Alpha. Early drop offs and reasonably price. Staff are always friendly and I never have to worry about getting not getting on the plane in time. Quick check-in and checkout if you are already in their system. Bit quicker on the pick up would be handy but that is not a big issue.
Great value OOL airport parking
The off airport location was easy to find and close to the airport, check in / check out process was a breeze and the shuttle to/from the airport was a breeze. Staff were friendly too! Our car was well looked after and we could tell it was kept undercover based on its identical condition to when we dropped it off and it had been raining during the time we had it parked.
Will use again.
works for me
timely polite reception. great shuttle service. smart return of our vehicle. Thank You Alpha - we will be back.Alpha parking is always professional and provides speedy service. The best priced airport parking we've found and the only airport parking we use. Would definitely recommend to anyone who is using the
Easy to locate
Was easy to find. Quick and easy check in after booking online. Shuttle service is very quick and efficient.
Left the car in confidence that it would be undercover and safe
Also what I love is where it is situated. Right near the freeway to home. So no driving in traffic to get onto motorway
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Questions & Answers
Alpha parking is providing a great service, but what to do when your car is damaged??
Matt A.Alpha Airport Parking
Sorry to hear your car was damaged at our facility, the best option to sort this out would be to contact the manager of the branch you parked your car with.
We are looking at booking with Alpha for 35 days next month. Any special discount for 35 days long term parking? We are wondering whether there is a security onsite for the undercover car park? Is the car covered by Alpha insurance if there is any damages? Do we have access to the undercover car park and park our car on the designated spot then catch the Alpha shuttle bus to the airport? Is there any charges on shuttle bus? How do we contact Alpha for picking up from Airport?
Georgina .. I will answer that for you ..
No your car is not covered by Alpha insurance ..
They don't except any responsibility for there negligence..
They pay nothing and will not compensate.. You in any way ..
My car and another was stolen from there .. They gave people outside access to my keys.. And put my car in the street
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