Alpha Airport Parking

"Worst Experience" On return from our holiday our car had been damaged we reported the damage to the office and asked for someone to take a look and take photos they refused, Instead we were asked to take photos and email to there address , Days later no one contacted us mulitible phones calls finally spoke to the complaints manager I asked about… Read more

security cameras "No cameras" he refused to take responsibility arrogant attitude mulitible emails without a reply this business would not take responsibility for the damage to our car instead refused to answer questions reply to emails.We would not recommed this business to our family or friends because if your vehilce is damage your on your own for any repairs arrogant staff arrogant manager we trusted this business to look after our car instead they damaged it and refused to take any responsibility car owners should be aware of business like this.

Great friendly staff, had flat battery when picking up car, a lovely lady had me going again in 5 minutes

Our car was in the same condition as we left it the service from the ladies on the desk was very good and the waiting time to go to the airport and be picked up was minimal. Would definitely use them again.

Highly recommend, excellent easy process and friendly positive staff. Great location and very close to airport and will always use when travelling overseas. They also have covered parking or uncovered. My car was parked near office for pick up in the evening. Which is really great customer service. Thank you

When we arrived. the bus driver rushed to help us with the luggage. The ride to the airport was smooth. When we disembarked, the driver gave us clear, precise, exact instructions, as to where we should go upon our return. This is when the magic happened. QUOTE" the driver explained that upon our return we should walk across the elevated walkway… Read more

and proceed down the escalator on the right. And the Bus would be there to pick us up. "UNQUOTE" He also said that we should look for the WHITE bus. When we returned, the bus was there and we were driven to the Alpha Parking area. Our keys were on the counter awaiting our arrival. The car was there. We drove out and looked at each other with bemused consternation. This experience had been faultless to a "T". We were awestruck by the simple parking process that made this experience, one that we will not forget. We are both 75 and have seen some horrific parking adventure over the years. This experience is on an entirely HIGHER CUSTOMER SATISFACTION LEVEL. As we drove home, we looked at each other and simultaneously said the same thing. We definitely need to use these people again!!! Sorry, we don't do Facebook and we don't do photos..

Avoid at All Costs!!! After leaving our car in what was claimed to be a "secure" car park, we returned to find significant scrape damage all along one side of the vehicle. Over the next 2 weeks we made 20 calls and emails trying to find out how the damage—clearly sustained while the car was in their care—would be addressed. Every call we were… Read more

told that Andrew, the manager was not available, he was ‘out moving cars’. Despite clear responsibility, the company ignored our concerns and refused to acknowledge the damage. After three weeks of getting nowhere, we had to involve the Office of Fair Trading. Only then did we receive a response - claiming that their security footage had been overwritten due to a looping system and they were therefore “unable to verify” the incident. It’s extremely frustrating that they allowed so much time to pass before giving us a straight answer-conveniently after the footage was no longer available. We are now thousands of dollars out of pocket for repairs, and they have shown no accountability or concern. Do not trust your vehicle with a business that shows such blatant disregard for its customers and their property.

Brisbane Airport Parking – The booking process was simple and easy to navigate. The price was very reasonable for 5 days (around $20 per day at the time of booking). Super simple handoff and return. My flight was delayed upon return but the shuttle bus come frequently enough so there was no need for me to panic about being late. There was no extra charge for the late… Read more

departure.

The only annoying part (& this is just me) but the alpha buses were in Red and Purple so I wasn't too sure if it was the under the same company or if the Express was an extra charge (it wasn't). The different colours threw me off (delayed flights, bad weather so I was very tired) but I think they're rebranding.

I also wish I got a reminder confirmation about my booking closer to my start date (again this is more personal preference). I booked weeks in advance so I friendly reminder in my inbox would have been reassuring that my booking wasn't lost or cancelled (especially at such a big and popular company).

All in all, not enough to deter me though. I will definitely use them again in the future!

I have used Alpha many times over the past three years. They are always the best deal, drop yponoff at the airport or pick you up within minutes of arriving or turning in your car. I like having my vehicle kept indoors and washed if I choose. All the staff are pleasent and efficient. Highly recommend.

The online booking is easy. The prices are reasonable. There is undercover parking. The shuttle bus to and from the airport is quick and the drivers are efficient and friendly. The whole experience was easy. I will definitely use Alpha again and will recommend them.

Very easy process and friendly staff. Easy online booking, easy checking in, then shuttle bus right to the airport door. On return a phone call to the company to say you’ve arrived and you’re picked up and dropped back to your car. Easy!

Have been happy with them however last time we went we came back and there was a dent in the front drivers wheel arch. It was instantly obvious and we complained, they said they'd check the video footage and get back to us. I've chased them multiple times and never heard back from them. Needless to say we will no longer be using them anymore.

Alpha really ought to consider rebranding to Beta Airport Parking as in, you’d Beta try someone else. Because if they can’t manage to respond to a simple email, I’m not feeling wildly confident about their ability to look after my car or get me to the airport on time. So here’s how it went: On 14 October, I made a booking via their website. Easy… Read more

enough smooth process, no complaints there. The site proudly declared my booking was saved and that I’d receive a confirmation email shortly. I even got a booking reference number, so I thought, “Nice! Efficient!”

Then... silence.

By 20 October, still nothing. I sent a polite email asking for confirmation, you know, the bare minimum acknowledgment that my booking exists. No reply.

By 22 October, I sent another. Still no reply.

And yes, I've checked my spam/junk folder.

It’s now 28 October, and I’m starting to think their inbox might be powered by dial-up or possibly guarded by a sleepy intern with a “Do Not Disturb” sign.

In summary: if Alpha’s attention to detail with cars and getting you to the airport on time is anything like their attention to emails, you might want to start walking to the airport now, just to be safe.

Will not use again, two reasons for your consideration and to be aware of: 1.) They could and will, without notifying you or gaining your consent, drive your vehicle off site via public roads to a second location for storage. 2.) Despite paying for undercover parking, store your vehicle outside and without any cover. Both of these are verified by… Read more

the fact our modern vehicle has very accurate gps tracking, and the ability to view and record videos inside and outside remotely via the cameras. A fact the manager did not obviously realise when he blatantly lied regarding the vehicles storage. If you like gambling or have a car that you don't care about, then you should be fine with booking here, otherwise I would not recommend it.

The whole experience was great even tho we brought a different car and I possiblely gave the wrong return date and the guys didn't shut early. I would recommend the team and company

Easy booking, good price, efficient service, clean convenient toilet in the office, car returned close to office ie no searching for it, with radio, air con, seat all as they were.

We have been parking here for 10 years (multiple times every year). It is always very easy. The buses come and go very regularly, so drop off and pick up is never a problem. We have used domestic and international without an issue. We have parked… Read more

the car for 4-6 weeks on several occasions and the price has been vey reasonable. Close proximity to the terminals make it a quick trip. Highly recommend.

I have used Alpha parking many times and each time, the process has been faultless from start to finish. Prices great, service courteous, friendly and professional.

Used Alpha again and their service is great. Easy online booking and arrived at the office and made payment easy, taken directly to the airport straight away. On our return I rang, and Alpha were at the airport within 5 mins to collect us and return us directly to the office to collect my car. I booked under cover car parking, and she was under cover and looked good on my return. Very happy with their service and also a good price

As always the office staff and driver make it a very simple process when it comes to dropping off your vehicle and picking it up and I am a very satisfied customer who has been dealing with Alpha for a very long time and have no hesitation in recommending to everyone

No problems at all with dropping off and picking up our car. We were transported to and from the airport in a very timely manner. The driver was friendly and helpful. No hidden costs and we were given a pensioner discount making it a very affordable option to leave our car with Alpha

Parked my car at Alpha near Brisbane airport for 2 weeks whilst I holidayed in Sri Lanka. Easy to find close to the airport with friendly staff. Fast transfer to and from the airport in their courtesy bus. Highly recommended and I will use this service again.

Smooth car check-in, seamless transfer, and excellent rates. Despite my flight delay, the after-hours pickup instructions were crystal clear and easy to follow. Highly recommended!

From dropping off my car at Alpha, shuttle buses to and from the airport and collecting my car from Alpha it all went smoothly and efficiently with the Alpha staff very friendly and helpful. Will definitely be using Alpha Parking again on future trips. Also a well priced service.

We've uses Alpha Airport Parking a few times and we've only had great experience so far. Easy booking, great price and service. The airport drop off and pick up service is quick and the driver always friendly.