Brilliant reliable service
We have used Alpha before and once again found them to be very professional, friendly, great customer service at a good price. The online booking is simple and easy to use. They provide an excellent shuttle service, everything is stress free. Would highly recommend to any travellers..thank you Alpha
No confirmation of booking and unprofessional behaviour when asked for written confirmation
I made a booking with Gold Coast Airport Alpha 9 days ago. The booking was done online. I did not receive a confirmation of any form from them by email. In fact I have no paper work to present at all on the day to show we have a booking. I followed this up 2 days later and was told that the booking was in their system and that a confirmation email would be received. AGAIN no email confirmation. I rang again this morning and was put through from their call centre to gold coast alpha who told me their confirmation email system wasn't working. I...asked for an email confirming our booking or a confirmation number for the call so I had some form of record. The staff member was abrupt and condescending calling me darling and I am not his darling. In the end when he refused to provide any form of confirmation I said I would put in a complaint which I will be doing. Not god enough and last time we will use Alpha. What should be simple business practice was not in place. We are flying out of the country that morning and worried without confirmation we may turn up and no place for our car will be available.
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Questions & Answers
Alpha parking is providing a great service, but what to do when your car is damaged??
Matt A.Alpha Airport Parking
Sorry to hear your car was damaged at our facility, the best option to sort this out would be to contact the manager of the branch you parked your car with.
We are looking at booking with Alpha for 35 days next month. Any special discount for 35 days long term parking? We are wondering whether there is a security onsite for the undercover car park? Is the car covered by Alpha insurance if there is any damages? Do we have access to the undercover car park and park our car on the designated spot then catch the Alpha shuttle bus to the airport? Is there any charges on shuttle bus? How do we contact Alpha for picking up from Airport?
Georgina .. I will answer that for you ..
No your car is not covered by Alpha insurance ..
They don't except any responsibility for there negligence..
They pay nothing and will not compensate.. You in any way ..
My car and another was stolen from there .. They gave people outside access to my keys.. And put my car in the street
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