Alternaleaf

I have been with them for over two years and always found them to be unbelievably helpful and orders always come quickly, despite living remotely. Easy to book appointments, helpful professional doctors, caring staff. Very professional service.

Literally go out of their way to toy with their patients. Lie straight to your face, alter your limits without acknowledgment, say they will resolve it but never follow up. Absolute waste of time and they will 100% make your health worse. Medical malpractice.

The ordering system needs improvement. The portal allowed me to place an order even though the dispensing interval had not expired, which resulted in my order being blocked days later. This caused unnecessary delays and required either waiting for a refund or waiting for the interval to expire. The patient portal should prevent orders that exceed… Read more

the prescription limit so patients are not misled into placing orders that cannot be dispensed.

Victorian Health Complaints Commissioner ○ hcc@hcc.vic.qov.au Call 1300 582 113 to lodge your complaint.

I have been on thc oil & flower for 1yr with alternaleaf & I have just done a Drs consult only to be cut back on my amount, even though the treatment plan has been working with great affect. I am now having severe withdrawals as I can't put an order… Read more

in til 1/8. Absolutely disgusted, as I was demanded by the Dr to make sure at my next consult I supply a letter from my Gp saying he's weening me off some of my medications for medical conditions that are not going to get better & my Gp will not bow down to your Dr demanding this, as he has me on a managed treatment plan & will not be reducing any medication for the several medical conditions that I have & suffer from!

My experience so far has been amazing. I got a call from a registered nurse within a few minutes of enquiring. She was very understanding. I was booked into have a Telehealth appointment with a doctor the same day. Dr Hussain was very understanding and non judgemental. I will continue to go through Alternaleaf long term. I have been very happy so far and feel very understood and cared for. I haven’t any complaints at all. Show reply

Very strange seeing these negative reviews. I have been with Alternaleaf for 1 year now, and not once has my delivery taken more than 48 hours. I'm in Metro Victoria. Never had any stock issues, especially since multiple options are given. I have a hard time believing these are genuine complaints. I also see other complaints about Aus Post… Read more ·  1

leaving it at the door and not signing for it. Somehow they are blaming Alternaleaf? Nonsensical. Postie has always required signature from me, and there quite literally is no option to leave unattended since yes, it is medication. That is a carrier issue, not an Alternaleaf issue. I would advise leaving a formal complaint every time this happens via Aus Post website.

To surmise, I highly recommend Alternaleaf. Nothing but good experiences for me so far. Only downside is $15 standardised shipping fee.

My experience with Alternaleaf has been fantastic from the very beginning. I’m truly grateful for their support—they’ve made a real difference in helping me manage my insomnia, anxiety, and bouts of depression. Thank you for being part of my healing journey. Show reply

Disgusting treatment from this company, first I was given a specific timeframe to wait before driving and told this was accurate then despite waiting for this period before driving and still testing positive was blocked from the system after having a magistrate request verification of this information with a promise to drop charges if the doctor verified having given these instructions. DO NOT TRUST THIS COMPANY.

Twice in 6 weeks I've contacted alternaleaf. I have RA so I needed to get a support letter from my Dr, that was sent through. Both nurses I've spoken to have not had any of my info in front of them. They've requested another letter from my Dr again, wasting his time again!! Ridiculous!! Both nurses were unhelpful and difficult, I had to repeat… Read more

myself over and over bc they didn't understand what I was saying?? Really?? Don't know where they got their nursing degrees from. I only tried them again bc they were offering free Dr consult. Which this nurse denied existed. The wait time to speak to a nurse is 3+ days, then book a Dr appt another 5+ days, then wait for meds another 5+ days. So in around 2+ weeks you might get meds if you're lucky and don't need any further documentation which is another 5+ days. Absolutely terrible customer service. I've recorded alternaleaf as NEVER contact again!! The med-can company I'm with now - called me within 6hrs, no further docs needed, spoke to a Dr the next day and got meds within 3 days. They charge $29 fee but they're so kind, helpful and quick. $29 is a small price to pay. They put patients first and know we are suffering and need pain relief as quickly as possible. Go to reddit to find a good company like the one I've described. DONOT bother with alternaleaf - they really are terrible and useless

I am continuing to warn others to avoid Alternaleaf due to an ongoing and serious failure in clinical safety, professional standards, and compliance with Australian Consumer Law (ACL). It has now been almost 14 days of complete silence since I first contacted Alternaleaf on 18 February, and no response whatsoever since I posted my initial review… Read more

on 24 February. Notably, while Alternaleaf has demonstrated the ability to respond publicly to reviews, they have failed to respond to direct patient emails regarding urgent clinical and safety concerns. This disparity strongly suggests a focus on reputation management over patient welfare.

The only communication I have received was a data disclosure email from Alternaleaf’s privacy team. That disclosure proved the core clinical error that triggered this situation.

The documents supplied by Alternaleaf themselves confirm:

- Page 3 lists ETOH/Week: 0, verifying I do not consume alcohol.

- Page 5 contains Dr. Prasad’s note stating “Nil concerns.”

This directly contradicts the claim made by Dr. Beheshteh Khoshaeen, who abruptly cancelled my prescriptions on the basis that my 2023/24 hospital visits were alcohol-related. That claim was factually incorrect and unsupported by my medical records. I am a lifelong non-drinker.

Crucially, my medication, which I had been stable on for over a year, was abruptly ceased with no transition plan, no tapering strategy, and no alternative care pathway. This represents a serious lapse in duty of care and constitutes medical negligence. Being suddenly cut off from long-term medication without clinical justification or continuity planning caused me significant mental distress, worsening anxiety, and psychological harm.

Further reinforcing this, I attended a complimentary second-opinion consultation on 24 February. After independently reviewing my full medical history and the same 2023/24 hospital records, the practitioner stated: “Everything looks fine to me.” He confirmed the visits were not alcohol-related, directly validating that my care was discontinued based on incorrect information rather than a legitimate clinical concern.

Despite being presented with their own records proving the error, Alternaleaf has:

- Failed to acknowledge my formal complaint (Ref #2437943)

- Failed to correct the clinical mistake

- Failed to restore continuity of care

- Failed to address the psychological harm caused

- Failed to communicate in any meaningful way

This is not an isolated incident. Over the past few years, I have been supplied medication that was mouldy or past its expiry date, products that are clearly not of acceptable quality or fit for purpose under the ACL.

When I attempted to escalate these safety risks, I was harassed and threatened by a staff member named Taris, who instructed me to stop making complaints and stated my concerns would no longer be investigated. This retaliatory behaviour is entirely inappropriate in a healthcare setting.

Due to the systemic nature of these failures, I have escalated this matter to Ahpra and the Health and The Health Complains Commissioner. I am also actively exploring legal options, including potential class action discussions, as it appears I am far from the only patient affected.

Alternaleaf’s ability to respond publicly while ignoring direct patient correspondence, even when faced with clear evidence of clinical error and patient harm, speaks volumes.

Seek a brand-agnostic provider elsewhere.

GO SOMEWHERE ELSE!!! This place will neglect you, make you wait phenomenal wait times. I was told 5 days till I hear from a doctor, I didn't hear from anyone for almost a month. When I finally got the scripts I was given no way to have them filled. I called and was told to wait 5 says, that was 3 weeks ago and I still cannot get my scripts filled.… Read more

They do NOT take your medical conditions seriously and WILL screw you around. Way too stressful for people with anxiety and it won't help your depression being lied to by doctors on a weekly basis for months.

Lack of patient control with options for collection/delivery of medication, lack of transparency. Too many barriers when there is a problem, minimal customer service effort to sort a problem itself. Fast appointments that don't feel genuine or listened to but lots of forms to try and cover themselves. Product prescribed not the best for described medical needs - more for pain relief. The people I spoke to at the company were nice though.

Update: they've requested i go through the exact same process that got me kicked from the service as if im gonna waste more time. There's better services that provide better care than these losers. screwed me around for months with not notifying me when items were out of stock for months, refused to follow procedures for safe communication,… Read more

failed to provide follow ups for complaints and insisted that I'd be contacted in the advised time frame but did not, all the while leaving me with no access to scripts. I pushed the complaint further and insisted that a manager rectify my problems preventing me from managing my care and was dismissed from care for "violating community guidelines" which is about as vague as you get. left me in the lurch for about 6 month insisting that procedures were being followed then brushed it all off because I pushed them to follow the correct procedures to allow me to access health care management

I found that the nurse who took my call did not have the appropriate knowledge about my condition and lack empathy. The person just did not have the skills. Button line, use a services that uses doctors not nurses.

Deeply Disappointed and Let Down I’ve now paid for multiple scripts, only to be told the item is out of stock again and again. Each time, I’m expected to pay for a new script just to try a different item, with no guarantee it’ll be available either. I’ve even asked for backup options in advance to avoid being left without essential medication,… Read more

but was told that’s not possible. I’m prescribed the absolute minimum, and when I reach out for help, I’m met with silence emails go unanswered for days. For a service that claims to support those in pain, the lack of empathy and responsiveness is staggering. Instead of relief, all I’ve gotten is stress.

They use unreliable courier services to deliver products that take days to arrive, My product which is supposed to be stored under 25 degrees sat in an unconditioned courier vehicle for 2 days in 37 degree heat. Was advised 'courier' attempted to deliver when I was home and was actually waiting for them. It was then taking back to a depot on a hot… Read more

day sitting in a warehouse. When I rang customer service at Alternaleaf they were unhelpful. Don't use this service- you will get a damaged product and they charge excessive amounts of money for it.

The most hopeless 'support' chat experience I have ever had. None of my questions were answered because they are not 'authorised' to give any information. What is the actual point of the chat?! Then, when you persist with additional questions they close the chat down. Very rude plus this screams at BEWARE of this company. What have they got to… Read more

hide?... or better still.... they just want to sign you up for your $$$$ without transparency informing you prior of what you are actually signing up for. They gag their employees selling their services. Not cool. Go somewhere else. I am.

I can only assume the 5 star reviews are written by their own staff. I’ve seen so many horror stories with this company but gave them a go myself anyways thinking maybe they were wrong ; They asked for medical information they aren’t entitled to, beyond just a history They do not communicate unless you chase them, I had to call 4 times and have… Read more

it escalated just to even get an appointment two weeks after providing requested documents Some staff are friendly, others are rude and unhelpful The actual doctors, I recommend looking at all the other reviews on a per Dr basis - I personally can’t say too much negative about this other than I didn’t find them helpful and a lot of the provided information was just straight up wrong

Overall impression is they’re a large company and they’ve lost any kind of patient-centric care that you’d be used to in other medical settings. Don’t expect any kind of sensitivity or understanding. It’s quantity over quality, they’re simply taking money for a product.

If you’re looking for ongoing care, I’d recommend looking for a company that actually cares.

The worst. Wont answer emails, requested a replacement product a week ago and it has been looked at. They make you book an appointment to get new script, then cancel that product the following week.. Avoid this place, it is a scam

After being a patient of Alternaleaf for two years and having great results with my treatment. They decided im no longer worth helping and decided to cancel my script. No compassion from the dr. They are not willing to listen or understand the effect their actions have caused.

Worst service ever, I received my product with a very short shelf (less than 3 mths left) life so I asked to return and receive a replacement that would not expire whilst I was still using it. I have sent close to 30 emails, phoned about 5 times and still not resolved. I have been back and forth daily and they just dont reply or follow up. The… Read more

chat portal is useless. I'm honestly at my wits end. Never had I had such awful service, I DO NOT RECOMMEND ALTERNALEAF!

You have to pay for multiple consultations repeatedly because the can not manage their stock levels. Customer service is horrendous. No visibility on stock levels or medication pricing only information is through a consult with doctors who also have no idea on stock levels or what’s available or discontinued. Constantly leaving me unable to source… Read more

medication. Would not recommend. Have completed the support request on the website and that is also useless. Just say to pay for another unhelpful consultation

Awful customer service, zero duty of care to patients. Every order is stressful and unreliable, often leaving me in tears and losing hours to chasing up the mistakes of others I paid to provide essential medicine, which I am also left without as a result of their regular negligence. Don’t bother complaining to AL directly - they have selective… Read more

hearing and never fix issues or even show empathy for their mistakes. Absolutely awful. Do not ever recommend.

Absolute disaster. Go to ANYONE else than Alternaleaf. Literally, ANYONE. Delivered the incorrect order and it was somehow my fault. Completely useless, zero customer service and zero accountability.