Alternaleaf

Initially started with Alternaleaf and had no issues but after about 6 months they insisted on another consultation, which lasted all of 30 seconds & was simply a cash-raising exercise IMHO... Then afer approx. 9 mths an order for click & collect was placed via the normal collection Pharmacy channel, but within a few hours they claimed the order… Read more

had been picked up! No idea how this can occur as you have to provide ID for pick ups & this potential identity theft was my main concern? I understand mistakes occur but what grates the most is the complete lack or urgency, care or empathy to address the situation. Their own KPI states they will resolve within 24 hours, to date I am still waiting on a resolution and it's been 5 days! Unfortunately their Customer Service team is basically non-existant!

An alternative to competence! This is by FAR one of the most incompetent companies I've ever dealth with. They mix up dates on scripts, deliver damaged goods, take ages to respond to queries and don't even get me started on trying to get discharged from their service so that you can move to a company that has a clue! Stay away!

Alternaleaf took $300. They didn't dispense my medicine for two days. They can't tell me why. It's now been 5 days since I have ordered. They can't confirm where my medication is or when/if I'll get it. They refuse to simply cancel the order and return the scripts. They also refuse to discharge me so I can go to another clinic. So they have my… Read more

money. Won't give me my medication and won't let me get it anywhere else. Also, I told the Dr at the appointment that I wanted to do script pick up from a local chemist and he insisted on the delivery process. Do you think they get money from the chemists? They were also incredibly rude. I do not recommend Alternaleaf. More info in video.

Sc@mmers and massive liars. Withheld medicine from me on multiple occasions even after taking money. Now attempting to remove all my reviews online under defamation. Repeatedly censoring my review because they dont want the truth out there.

I have been with them for over two years and always found them to be unbelievably helpful and orders always come quickly, despite living remotely. Easy to book appointments, helpful professional doctors, caring staff. Very professional service. Show reply

My experience so far has been amazing. I got a call from a registered nurse within a few minutes of enquiring. She was very understanding. I was booked into have a Telehealth appointment with a doctor the same day. Dr Hussain was very understanding and non judgemental. I will continue to go through Alternaleaf long term. I have been very happy so far and feel very understood and cared for. I haven’t any complaints at all. Show reply

Very strange seeing these negative reviews. I have been with Alternaleaf for 1 year now, and not once has my delivery taken more than 48 hours. I'm in Metro Victoria. Never had any stock issues, especially since multiple options are given. I have a hard time believing these are genuine complaints. I also see other complaints about Aus Post… Read more ·  1

leaving it at the door and not signing for it. Somehow they are blaming Alternaleaf? Nonsensical. Postie has always required signature from me, and there quite literally is no option to leave unattended since yes, it is medication. That is a carrier issue, not an Alternaleaf issue. I would advise leaving a formal complaint every time this happens via Aus Post website.

To surmise, I highly recommend Alternaleaf. Nothing but good experiences for me so far. Only downside is $15 standardised shipping fee.

Extremely poor service and follow-up. I paid for a consultation over a year ago and clearly explained that I needed a CBD/THC oil and could not use gummies due to facial paralysis and choking risk. I was given an unsuitable prescription and, after… Read more

finally getting another consultation, was told I needed a letter from my doctor. I immediately paid for and provided the requested letter, then repeatedly re-uploaded it, emailed and phoned when they claimed not to have received it. Despite all this, I have still received neither the appropriate prescription nor any meaningful follow-up. They took my money and then failed to provide the service. Extremely disorganised, frustrating, stressful and unacceptable.

DO NOT USE ALTERNALEAF!! They have taken over $2000 off me and I have still yet to receive my product or the refunds. They are scammers and do not deliver what they promote. You book an appointment the Dr writes it up on the wrong profile. You book another appointment and the Dr doesnt call at all. When speaking with staff they provide little… Read more

reassurance and when you assert the basic patient requirements IAW their website and they dont know the answer they just hang up on you. I strongly recommend using another provider. I have reported ALTERNALEAF to both the ACCC and TGA for failure to me the guidelines. DO NOT USE.

Unreliable, unprofessional and unorganized hit and miss service. Cancer patient in terrible pain with side effect told they have to wait weeks for a script- meanwhile simple back pain gets immediate attention. Doctors are rude and dismissive, either withholding pain relief or judging. The left hand has no idea what the right hand is doing - do… Read more

not trust your health and wellbeing with this inept company. Many other options are now out there, do not give Alternaleaf your business.

I'm not sure why but they had a lot more product when I was first introduced to them. Seems now they are only pushing one or two products and usually the oil both CBD and THC are always out of stock? I couldn't reorder the medicine required so now my symptoms have returned. Even their website has turned to cr#p. Find an alternative for alternaleaf. What happened?

In my experience with Alternaleaf every step has been very easy. I saw the ad on Facebook and AFTER talking to my GP I gave them a ring. I talked to the nurse and then the doctor. It may have been a good day but from me ringing their number to script was about forty five minutes. Re-filling your script is easy as logging in and a couple of clicks,… Read more

payment and two days later the herb was delivered. My only gripe is no one ever answers the phone if you have a question.

Literally go out of their way to toy with their patients. Lie straight to your face, alter your limits without acknowledgment, say they will resolve it but never follow up. Absolute waste of time and they will 100% make your health worse. Medical malpractice.

The ordering system needs improvement. The portal allowed me to place an order even though the dispensing interval had not expired, which resulted in my order being blocked days later. This caused unnecessary delays and required either waiting for a refund or waiting for the interval to expire. The patient portal should prevent orders that exceed… Read more

the prescription limit so patients are not misled into placing orders that cannot be dispensed.

Victorian Health Complaints Commissioner ○ hcc@hcc.vic.qov.au Call 1300 582 113 to lodge your complaint.

Disgusting treatment from this company, first I was given a specific timeframe to wait before driving and told this was accurate then despite waiting for this period before driving and still testing positive was blocked from the system after having a magistrate request verification of this information with a promise to drop charges if the doctor verified having given these instructions. DO NOT TRUST THIS COMPANY.

Twice in 6 weeks I've contacted alternaleaf. I have RA so I needed to get a support letter from my Dr, that was sent through. Both nurses I've spoken to have not had any of my info in front of them. They've requested another letter from my Dr again, wasting his time again!! Ridiculous!! Both nurses were unhelpful and difficult, I had to repeat… Read more

myself over and over bc they didn't understand what I was saying?? Really?? Don't know where they got their nursing degrees from. I only tried them again bc they were offering free Dr consult. Which this nurse denied existed. The wait time to speak to a nurse is 3+ days, then book a Dr appt another 5+ days, then wait for meds another 5+ days. So in around 2+ weeks you might get meds if you're lucky and don't need any further documentation which is another 5+ days. Absolutely terrible customer service. I've recorded alternaleaf as NEVER contact again!! The med-can company I'm with now - called me within 6hrs, no further docs needed, spoke to a Dr the next day and got meds within 3 days. They charge $29 fee but they're so kind, helpful and quick. $29 is a small price to pay. They put patients first and know we are suffering and need pain relief as quickly as possible. Go to reddit to find a good company like the one I've described. DONOT bother with alternaleaf - they really are terrible and useless

I am continuing to warn others to avoid Alternaleaf due to an ongoing and serious failure in clinical safety, professional standards, and compliance with Australian Consumer Law (ACL). It has now been almost 14 days of complete silence since I first contacted Alternaleaf on 18 February, and no response whatsoever since I posted my initial review… Read more

on 24 February. Notably, while Alternaleaf has demonstrated the ability to respond publicly to reviews, they have failed to respond to direct patient emails regarding urgent clinical and safety concerns. This disparity strongly suggests a focus on reputation management over patient welfare.

The only communication I have received was a data disclosure email from Alternaleaf’s privacy team. That disclosure proved the core clinical error that triggered this situation.

The documents supplied by Alternaleaf themselves confirm:

- Page 3 lists ETOH/Week: 0, verifying I do not consume alcohol.

- Page 5 contains Dr. Prasad’s note stating “Nil concerns.”

This directly contradicts the claim made by Dr. Beheshteh Khoshaeen, who abruptly cancelled my prescriptions on the basis that my 2023/24 hospital visits were alcohol-related. That claim was factually incorrect and unsupported by my medical records. I am a lifelong non-drinker.

Crucially, my medication, which I had been stable on for over a year, was abruptly ceased with no transition plan, no tapering strategy, and no alternative care pathway. This represents a serious lapse in duty of care and constitutes medical negligence. Being suddenly cut off from long-term medication without clinical justification or continuity planning caused me significant mental distress, worsening anxiety, and psychological harm.

Further reinforcing this, I attended a complimentary second-opinion consultation on 24 February. After independently reviewing my full medical history and the same 2023/24 hospital records, the practitioner stated: “Everything looks fine to me.” He confirmed the visits were not alcohol-related, directly validating that my care was discontinued based on incorrect information rather than a legitimate clinical concern.

Despite being presented with their own records proving the error, Alternaleaf has:

- Failed to acknowledge my formal complaint (Ref #2437943)

- Failed to correct the clinical mistake

- Failed to restore continuity of care

- Failed to address the psychological harm caused

- Failed to communicate in any meaningful way

This is not an isolated incident. Over the past few years, I have been supplied medication that was mouldy or past its expiry date, products that are clearly not of acceptable quality or fit for purpose under the ACL.

When I attempted to escalate these safety risks, I was harassed and threatened by a staff member named Taris, who instructed me to stop making complaints and stated my concerns would no longer be investigated. This retaliatory behaviour is entirely inappropriate in a healthcare setting.

Due to the systemic nature of these failures, I have escalated this matter to Ahpra and the Health and The Health Complains Commissioner. I am also actively exploring legal options, including potential class action discussions, as it appears I am far from the only patient affected.

Alternaleaf’s ability to respond publicly while ignoring direct patient correspondence, even when faced with clear evidence of clinical error and patient harm, speaks volumes.

Seek a brand-agnostic provider elsewhere.

GO SOMEWHERE ELSE!!! This place will neglect you, make you wait phenomenal wait times. I was told 5 days till I hear from a doctor, I didn't hear from anyone for almost a month. When I finally got the scripts I was given no way to have them filled. I called and was told to wait 5 says, that was 3 weeks ago and I still cannot get my scripts filled.… Read more

They do NOT take your medical conditions seriously and WILL screw you around. Way too stressful for people with anxiety and it won't help your depression being lied to by doctors on a weekly basis for months.

Lack of patient control with options for collection/delivery of medication, lack of transparency. Too many barriers when there is a problem, minimal customer service effort to sort a problem itself. Fast appointments that don't feel genuine or listened to but lots of forms to try and cover themselves. Product prescribed not the best for described medical needs - more for pain relief. The people I spoke to at the company were nice though.

Update: they've requested i go through the exact same process that got me kicked from the service as if im gonna waste more time. There's better services that provide better care than these losers. screwed me around for months with not notifying me when items were out of stock for months, refused to follow procedures for safe communication,… Read more

failed to provide follow ups for complaints and insisted that I'd be contacted in the advised time frame but did not, all the while leaving me with no access to scripts. I pushed the complaint further and insisted that a manager rectify my problems preventing me from managing my care and was dismissed from care for "violating community guidelines" which is about as vague as you get. left me in the lurch for about 6 month insisting that procedures were being followed then brushed it all off because I pushed them to follow the correct procedures to allow me to access health care management

I found that the nurse who took my call did not have the appropriate knowledge about my condition and lack empathy. The person just did not have the skills. Button line, use a services that uses doctors not nurses.

Deeply Disappointed and Let Down I’ve now paid for multiple scripts, only to be told the item is out of stock again and again. Each time, I’m expected to pay for a new script just to try a different item, with no guarantee it’ll be available either. I’ve even asked for backup options in advance to avoid being left without essential medication,… Read more

but was told that’s not possible. I’m prescribed the absolute minimum, and when I reach out for help, I’m met with silence emails go unanswered for days. For a service that claims to support those in pain, the lack of empathy and responsiveness is staggering. Instead of relief, all I’ve gotten is stress.