I wish I had read the reviews before paying $15,800 for what has been an extremely disappointing and distressing experience. The sales process was seamless. Jon Clark was personable, convincing and responsive, and we signed up immediately. Unfortunately, everything after payment has been a disaster. During installation, our security cameras and… Read more
clothesline were damaged. While mess and disruption can happen during works, the mess left behind was unacceptable. More concerning, however, is that the new zoned air-conditioning system does not cool our home properly. In fact, our old evaporative system cooled the house far better, which is unacceptable given the cost and promises made.
When the system fails to perform—particularly during hot weather—the advice provided has repeatedly been to “reset the system”. This is not a solution. When you are sweating in your own home and a premium system does not function as advertised, there is a serious issue.
Ambience Air appears to contract out installers and electricians, and once payment is taken, responsibility and accountability are effectively deflected. This leaves the customer stuck between contractors with no clear ownership of the problem.
As a result, I will be lodging a formal complaint with Consumer Protection and requesting an independent inspection of the installation and electrical safety in our home. The way this has been handled raises serious concerns regarding compliance with Australian Consumer Law.
I strongly encourage anyone considering this company to do thorough research and read reviews carefully before committing, better still just completely avoid this company all together. They should not be operating like this.
This company doesn’t have bad service. It has NO service at all! I’m convinced that its business model is to do an installation, and then avoid having anything further to with it. Ambience Air was contracted by my new house builder to install a fully ducted Samsung system. The installation warranty requires me to have a general service within the… Read more
first two years, and I decided it would be best to have this done during the usually quiet winter period. My first call to them was on 18 June this year, 2025. I called several times, but each time I was put on hold and eventually told to leave a message. As no-one called back, I repeated the process the following day. No response. A week later I tried again, eventually getting through to a man who said “the ladies who handle this are away, but will be back next week. I will create a ticket and they will call you next week”. A week later, I try again. After several attempts, the same man answers, and expresses surprise that no-one has called, because he has indeed “created a ticket” and “someone will call me back very soon, the same afternoon”. But no-one calls. A day later however I do receive an email setting out the service to be carried out, and a ticket number, asking when would be suitable. I answer that email to give them a broad choice of days and times. After another week, I received a call, which I missed but called back 20 mins later, only to go through the usual procedure. I left a message to say just let me know when you can come and I’ll do my best to make sure it’s ok. By then it’s 9 July, it’s 3 weeks since I started the process. So I called another company, Total Air, who answered my call within half a minute, and arranged to send someone within 3 days (they did offer the following day). Total Air carried out the service and assured me that the Samsung warranty was in place – but the installation warranty was still Ambience Air’s responsibility. I can strongly recommend Total Air, by the way. It’s now 5 weeks since I started the process and I still have nothing from Ambience Air. What if it was summer and there was a breakdown?? And the installation warranty is worthless. This is not an isolated one-time mix-up either. A few months after I moved in, there was in fact a complete failure, in summer, and I went through pretty much the same procedure. I asked my builder for help, but he wasn’t able to do anything. They also want you to go online and fill in forms – I guess that’s also designed to slow down the process (or get rid of you). Luckily I also had them install an evaporative system, so that I have a dual refrigerated/evap system, so survived the few weeks they took to sort out a very simple issue. The evaporative system also developed a problem, and with that they simply told me to contact Seeley (who arranged for another company to come and sort it out). So, in summary, if you get Ambience to install your system, be prepared for the fact that you will get NO service at all if anything goes wrong. I strongly recommend you go elsewhere, and if you are building a new house, make sure your builder uses a different contractor. I don’t think I’ve ever come across an outfit as bad as Ambience.
Air con was installed in March 2025 and cost $15000. To start with I needed to pay extra because I wanted an extended interest fee period, I wasn’t aware of this initially, and had already agreed to their product. I also took the advice of the sales guy and reduced the size from 15kw to 12.5kw as I was told it would be too noisy. My house is now… Read more
not sufficiently cooled or heated having a dead spot in the passageway that is freezing.
On top of this at the time of installation I asked for an output to be installed in the passageway and was told it was not possible (not true).
From completion there was a ticking noise this I videoed and sent to them and they reported back, there was nothing wrong with it.
Last month we had the bouncing ball sound which was too loud to sleep with and had to have the RC fuse removed to stop the noise.
They came and fixed both noise issues but In the process of fixing these they have disconnected my master bedroom completely. I contacted them again, they still keep telling me it’s fixed. (Obviously they are not freezing at night.) I asked them to sort it last week as it was my last week of holidays and my availability from this week would be only after 4:30.
The response today was let me know when you are available between 8:30 and 3:30.
Honestly I am so over Ambience Air they were good 20 years ago when I used them, but not now.
Honestly I can’t take more time off for them to mess me around and ignore me.
So maybe they Might help me or maybe I go to consumer affairs IDK at this stage.
Reviews with attachments
- +1
Ambience Air installed a ducted air conditioning system into our home some years ago and we have had no operational issues with it since. However we have since put our home up for sale and the potential Buyer had a Building and Structural Inspection carried out (as is his right under the Contract for Sale). The inspector discovered that one of the… Read more
structural elements of the roof (a collar tie) had been removed to facilitate the installation of the AC unit in the roof space, see photos. Collar ties are an integral part of the design of a roof structure This structural element was not replaced at the time of the installation rendering the roof structurally unsound. This act is not only an unsafe work practice but is also unprofessional. When this problem came to light we brought it to the attention of Ambience Air and asked them to make good their shortcomings by replacing the collar tie as this constituted a 'Major Structural Defect' under the Contract of Sale and as such would prevent the sale of the property going through if not rectified.
Ambience Air refused to replace the collar tie claiming that it must have been removed by others at a later date. This excuse does not stand up to scrutiny especially given that the AC unit could not have been installed without removing the collar tie and the fact that the section of the collar tie that was removed lay underneath the flexible ducting that Ambience Air installed and the cabling to the unit, see photo.
In addition to removing the collar tie Ambience Air also snapped one of the roof battens that support the roof tiles when carrying out the installation, see photo. This roof batten was not repaired or replaced. This resulted in a very real risk of someone falling through the roof if they walked across it for whatever reason
In short Ambience Air has demonstrated that it carries out work in an unsafe manner, it is unprofessional, it does not accept responsibility for their actions and their customer and after sales service leaves a lot to be desired especially given that their corporate mission statement is "being a business based on outstanding customer service with an absolute commitment to your customers".
- +2
Liars don't trust these people .midland – They where to install evaporative on my home On the morning of the installation the installer remove tiles from my roof then stood on a tile batton breaking it dislodge tiles that put a hole in my kitchen Ceiling they packed up and left after that saying my roof was unsafe and not taking responsibility for the damage , I had… Read more
previously had solar panel installed on my roof by other company with out any issues They refunded my deposit and wipe there hands of it saying it's your problem that being me .. I also have a video recording of him saying he not taking any reasonable of the damage even know he did it His wife commented to me this isn't the first time he has damaged a ceiling only last week he did the same thing
- +1
A bunch of liars – The experiences with Ambience Air were not very positive: - They installed the outdoor unit to the wrong location and this affected the performance badly. Last year, it stopped cooling air from 38C+ (1 month of summer). I reported immediately but they ignored. - The system/sensor did not work properly. I reported the issue but they also ignored.… Read more
- Then 6 months later, they chose to lie about the performance issue all the way to the end including the salesman, the sales assistant, the after sales support team, the managers, the operations manager. - Until now they still confirmed that "there are no performance issues related to the installation or the location of the outdoor unit", while they got the reports from the warranty company and the manufacturer, which said that the outdoor unit should be relocated to a better location, but they still refuse to do. - Besides, there were other issues: bad installation quality, wrong information about controllers, wrong recommendations about sensors and sent a salesman to the roof to do the wiring and ended up doing it wrongly! - After 1 year, no apologies received, the issues remain. I informed them to check but they continued to ignore. - Dealing with them was a nightmare and I wish I had chosen another company for this easy job. - I feel like throwing $15,000 out of the window!
I do not recommend this company to anyone.
Hi Hoa, It’s disappointing to see your perspective… Read more
- +7
Poor Installation & Failed To Find Fault BEWARE OF AMBIENCE AIR – I purchased a Breezair Evaporative Air-conditioner from Ambience Air 11 years ago in Falcon Western Australia and there were problems noted before the installation was complete (failed to install the correct sized ducts) with the problem being rectified on the 3rd attempt. Approximately 2 years after the install I noticed water marks on the… Read more
ceiling and had it checked out by a roof tiler. The roof tiler stated that the tiling was fine and in his opinion, the problem is with the air conditioner. Ambience Air sent out a service technician who tested the unit and said it was fine and the water damage in his opinion was cause by a fault with the tiling. Over the next few years the stain developed and a hole caused by water appeared in the ceiling and I had the roof tiler as well as Ambience Air check for the cause of the water damage again. They both repeated their earlier diagnosis and nothing was done as both denied the fault was not with them. The hole in the ceiling got bigger over time and I again repeated the above process telling Ambience Air and the roof tiler that I wanted the problem fixed. They both pointed the cause of the leak as mentioned above with Ambience Air continuing to state the cause was not the air conditioner. The ceiling eventually collapsed dropping onto the kitchen floor and the cause was identified by the tiler who observed water running down the water inlet and outlet pipes/hoses through the plastic corflu flashing. I called Ambience Air and they sent out 3 repair technicians who quantified the leak and put silicon roof and gutter sealant around the pipes to stop the leak. I had the roof tiler check the repair work and in was advised to have the work checked by independent technician as in his opinion, the repair work did not look up to scratch and the roof plumbing did not look correct. I engaged an independent technetium from an Air Conditioner repair business who tested the repair work by spraying water onto the flashing. The outcome of this was that water was still running into the ceiling running down the water inlet and outlet pipes, though nowhere near as bad as it was. The independent technician informed me that "the water inlet hose was cut too short leading to the pipe exiting the flashing too close to the water outlet pipe with an insufficient gap between them causing the plastic flashing to weaken. (He also pointed out to where the original hole for the water inlet hose was cut and filled in - see picture). The water inlet hose was braced too far away from where it exited the roof cavity and that every time the water dumped water banging placed stress where it exited the flashing causing the seal of the silicon to fail". He advised me to decommission the unit until the faulty installation had been rectified with the following works needing to be carried out: - Water inlet pipe to be replaced with a longer length pipe - Water inlet pipe to be secured in roof cavity with a bracket close to where it goes through flashing - Damaged flashing to be replaced (2-3 hours labour) Ambiance Air have refused to carry out the repair work stating words to the affect "It is out of warranty ----- the only record they have of a problem is the incorrect size ducting when installing" Seeley International have been good in trying to resolve the issue by assisting me with enquiries by stated words to the affect that Ambiance Air are ignoring their enquiries. I also note that the service technician they sent to look for the leak was not a roof plumber, he was an electrician. The RCD that he used when the unit was installed was a cheap 15 year old RCD which failed and I had it replaced with a new quality Clipsal RCD by a local competent electrician. (Note Picture). I received the following response from Ambience Air, did contact them as invited, but did not recieve a happy to help response, just an out of warranty cold shoulder even though the fault was lodged well within warranty. "Response from the owner The latest installation we have for you is back from 2012 with no records of servicing the unit. Though if you’d like to discuss further please email our after sales team and we will be happy to help: aftersales@ambienceair.com.au Ambience Air Customer Care Team" I note that Breezair are a good air conditioner and the fault lays with the installation and failure to diagnose and rectify the fault. It may have helped if they took my complaint seriously in first instance and sent out a roof plumber to diagnose the fault, not an electrician. BEWARE
Nice to deal with and happy with the product so far – Purchsed Branch: Bibra Lake, WA. After contacting few installers, I found Ambience Air's quote the best. Dealing with the Sales Manager Dorian Harland was really great. He provided all the information that I needed and was never pushy to get the sales. I got my Fujitsu Unit installed with two weeks of signing the deal and paying the 20% deposit.… Read more
On the day of installation, I had someone by the name Jan and two of his assistant boys. They removed my evaporative unit and installed the new unit with all new ducting (used the same outlet for vents but they put in new vents). Jan was so nice that he even helped me get a part of the evaporative unit (sump unit) before discarding the unit as someone had asked for it. Jan and his assistants worked non stop from about 8 am till about 2 pm and finished all of the work. Jan was happy on my request to go upto the roof one last time to check if the tiles that were put in place for the evaporative unit were all good to go and didn't have to worry about any leaks etc. So far I am happy with the product and looking forward to get some nice cooling during summers. I would recommend this company.
Positive reviews
Had an air con Installed , a guy called Clint was so helpful an informative .....very happy with the level of service from this company ! I recommend the company to every first time installers .....thanks ambience air ..
Peter - Hot Chilli – Peter did an excellent job fixing my air conditioner I found him to be very knowledgeable efficient and trustworthy with a great customer service manner. I would highly recommend him.
Air conditioning – Air conditioning hi everyone recently I purchased a breeze air super cooler from Ambience Air Midland . as we know here in Western Australia can get very hot at times . so here’s my story for 18 years l have living in my house trying to cool it down in summertime running refrigerated Aircon but would only do the living areas trying to cool… Read more
down the back rooms was impossible as we know running refrigerated air conditioner can get expensive . these days we are all weary of people coming to our homes because it’s our private space but big shout out to David and Ava that fitted do unit and ducks inside the house were very trustworthy and made me feel at ease to all the Tradis involved thank you everything went to plan and I would highly recommend Ambience Air . Best money ever spent to all the staff involved I wish is all a Merry Christmas .. Bring on summer ❄️
Negative reviews
After sales sevice is very bad!! – I have purchased 4 Panasonic aircons n couple of years ago. 2 Of the four is making a terrible vibrating noise from the condenser. I have contacted the installer but he was not interested in doing something about it. Then I contacted Ambience Air, the supplier, and they recon it’s nothing to do with them, i must get the installer to have a look. This is n terrible experience after you pay them thousands of dollars.
Dreadful experience – We have a 12 KW Fujitsu whole of house. I put a job online with Ambience air to fix my 18 month old air con. We were having 41 degree days with 30 degrees in the house with the air conditioner on full blast in one room. Power bills between 15 and 20 dollars a day. We pay less than 3 dollars a day with air con off. I contacted Ambience after… Read more
several days of sweltering and they sent a tech out to check the unit. He checked our unit told us we were operating the system incorrectly and advised that unit works beautifully. At 7 am in the morning he advised that the unit was fine and if there was any fault it is in the roof with the ducting. Works fantastic everyday at 7am. Next day over 37 degrees and we are sweltering. We operated the system exactly how the tech instructed us to. Ambience air contacted they advised the system was working perfectly. I advised 30 degrees inside with air con on, is not working at all. They advised that they had been told that the job was fixed. I advised that all that was established was that the unit works and that there is likely to be a fault in the roof as pointed out by their tech. Several weeks with temps maily over 40 and we still have no air conditioning. SO DISAPPOINTED
Worst product & service – Like said on here many times once they have your money there is no after sales I had a ducted aircon installed from this company in 2018 the tablet on the wall has been used a couple of times & no longer works when I rang them they want to charge me $1980 to replace it without it the aircon is useless as you can't change zones the worst products & service do not go with this company!!!!
Recent reviews
Don't want to know you, once they have your money! – My elderly father moved in with us in November after the passing of my mother and kindly paid for the upgrade of our evaporative ac to a reverse cycle ac. My dealing with Ambience Air from the quote and installation was fine but then we have had issues. It is not cooling at all. In January when we first had the hot the weather is when we noticed.… Read more
We have the temp set at say 20 but what is blowing out of the vents is 34 for example. We did provide photos. On the 15th of January I put my first complaint issue in and then on the 2nd of February we put another 2 and up till now we have had no one come out to look at this situation. Ambience Air were great till they got their money, and they don't want to know you at all. I would definitely NOT recommend them at all. Does make you wonder why they don't take your call and say on a recording can take up to 5 working days for someone to contact you. Must be a lot of people that have issues.
New evap airconditioner – I needed a replacement roof top evaporative unit for my mums house. Ambience Air gave me a quote quickly and organized the delivery within a few days for the aircon installer to instal. Supplied at a good price.
Worst decision ever – We have had issue after issue and we have only had this system that cost $15k for under a month. Customer care team are not helpful at all. They don't know what they doing. And now they system is not turning on.
Product might be OK, but aftersale service? Never again!!! – We have paid for extra warranty and in 7 years we had only ONE service visit, in the first year. They send you to "recommended partners" for service, I wish I would have known this BEFORE paying the extra warranty
Midland branch – The work crew that came to install our new system were a great group of guys. It was the middle of summer, inside a hot steel roof and they were really good about it. Quality workmanship with a professional attitude.
Never again – I rang these guys as my Evap was not working properly. In fairness I rang the wrong people as I could not remember the name of the company that installed my Evap, but remembered it was 3 letters. Unfortunately not these 3. Anyway, they were helpful, they said that while they did not service them any more they could give me the number of someone… Read more
who does the servicing for them. So I rang the guy they said. He came out, spent 10 minutes on the roof and charged me $300. The problem remained and when I called him back he told me he was too busy and basically f off!! I finally found the actual company who put the Evap in, they found the pump was not working, and $240 and half an hour later and it was fixed. I don't know what the Ambience Air guy did but I think nothing. So wrong to send people up the garden path..
Perfect quality – First of all thanks Joe Niven your visit to quote the job showed your knowledge and experience and from there on it was a very easy experience for me great team and great work thanks Paul North Coogee
Great service by a really nice bloke – In the middle of the heatwave last year, we rang Ambience Air in desperate need of a split system. They put us onto their installer Scott, who is a really ‘nice bloke’. He was so polite, prompt and efficient - and he had the aircon fitted within days, at a good price. So this year when we wanted to surprise our daughter with an aircon in her… Read more
room, we called Scott again. He got the job done, on the day we wanted it, again at a good price and with no mess ! Service like that is unheard of these days. We wouldn’t go anywhere else.
Great at first then very disappointing – Installed our ducted, reverse cycle system late 2021 Noticed in January no water coming from the waste pipe. None has been seen in all this time leading to concern it could be leaking in the roof We have had extreme difficulty firstly getting anyone to respond to our concerns and then numerous promised to inspect and no one turns up We plan to lodge a formal complaint with the ombudsman
Ducted Fujitsu unit installed 7 months ago failed four times over a very hot summer – After 7 months and four repair attempts, our daughter's A/C installation was inspected by a Fujitsu employee and he said repairs are needed to correct errors made by AA. With temperatures over 45c lasting many weeks in Perth, life was intolerable for our daughter (with MS), as the unit only worked intermittently.
Great Customer Service and installation – From start to finish we are extremely pleased with the service and product provided by Ambience Air at Midland. Installation was completed by a very efficient, professional, knowledgeable and polite team. Would be happy to recommend Ambience Air to anyone.
After sales support is not acceptable – Purchased large expensive unit and when support needed you have to fill in a form and wait 48 hours for any tech support. Receptionist Jo very rude. Lucky we found someone who provided advice and fixed ourselves otherwise would have waited 2 days in 38 degrees for a simple fix. Would not recommend purely for lack of after purchase support.
Do not recommend. No aftersales service – Do not recommend. The company does not provide good aftersales service. If you have a problem with the system after you have bought it, they simply do not care. They refer you to an online process, advise you it will take however long it takes and are not helpful at all. No apologies, no assistance, no support. "We will get to you when we get to… Read more
you and that is that."
On the other hand the actual company that produced the system has been helpful in troubleshooting, providing options and providing positive caring customer service. Go with another supplier. There are plenty around that will actually help you if you need aftersales support.
2+ years with a faulty system – Our ducted system was installed over 2 years ago, the performance was never outstanding and despite one unanswered request for service to Ambience Air shortly after installation we persevered. I finally called again and was told the unit needed servicing and to have the ducts etc checked. We arranged this and paid an independent technician. So, it… Read more
turned out the problem was simply that the installer had not opened the majority of the ceiling ducts hence we had very little air flow. I understand that mistakes can happen (though the system was supposedly checked after install) however Ambience Airs absolute lack of customer service after the sale is appalling. Simply put - buyer beware!
extremely unreliable systems they sell – Bought from Ambience Air a split AC system. Currently it is just 1 year of purchase. Service staff were called in when installed to check air flow and cooling. System only works if less than 5 zones of 10 zones are activated. ie 50% capacity. This year on restarting after summer the system reports errors AA3 on the E Zone table and AA 46 on the… Read more
mobile app. As per information on Web site tried the reset. System not responsive. Unable to contact the technical team in the hot summer because of break and lack of adequate support for emergencies. Reliability of the system is suspect.
Split system Aircon sales – John from trade sales Ambience air IS the man, plenty of knowledge and time. Highly Recommend dealing with John. Will sort your Aircon issues out. Thanks again John, really appreciate ypu passing on your knowledge and expertise.
Excellent service – John biddleston from Ambience AIR is absolutely great to deal with. He is very honest, very helpful. He is always happy to answer any questions. Couldn't be any happier. Highly recommend these guys.
Warranty – Our Ambience Air controller after 4 years and 8 months went faulty. They sent a technician ( Dan ) out to replace the part under warranty. He was most helpful and actually provided an extra facility through our phone by installing an app to turn it on remotely. We were very impressed with this Technician. Plus our contact with this company from our phone call to the repair was very good and I would recommend them to anyone.
Highly recommend – Very informative and they know there products they have a great team that can’t help you enough, the product is high quality and happy with the price. Highly recommend this company to all my family and friends
The worst company ever! – This company are the worst company I have ever dealt with. The salesman moaned constantly about how busy he was and that alone should have warned me off! He forgot to include the removal of 2 out of 3 split systems & I had fight with the company to get it done. I’ve since been told that the system is to big for the size of my home! It was… Read more
imperative that the controller had percentage control & he assured me it did but it didn’t & now I’m stuck with a system I can’t use because it blows a gale through my home. Stay away from them!!!
So so happy!!! – After Kurt did our quote, Ambience Air arrived to install our new Fujitsu in no time. They also removed the old evaporative and you’d think they hadn’t been there! Awesome! Show reply
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Hi Adam, as a local company that takes immense pride… Read more (+1 reply)