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Ambrose Construct Group

Ambrose Construct Group

 Verified🏆 2026
Ambrose Construct Group
4.9

990 reviews

Positive vs Negative
97%3%
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990 reviews
5 Elizabeth  · Communication was excellent and never had to chase feedback or an update. Very impressed with the process of Scott and the team. Thankyou!".
5 Miguel M.  · "thank you for ongoing support and happy staff such as Amber. A delight to talk with."
4 Nadine  · Very good and consistent communication. Final result of high standard.
5 bluetoes112  · Very happy with every aspect of this repair. Job completed better than it was
5 Narelle K  · Very happy with service from everyone involved. Excellent repair on my ceiling and excellent customer service.
5 Graeme F  · Everyone from Ip to the men who did the installations were terrific. Many thanks to everyone. Cheers. Sandra and Graeme zGoty
Brenna P.
Brenna P.
 

Friendly and approachable tradespeople. Excellent quality of work achieved in a timely manner. They were more than happy to assist with accommodating for our pets as well

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Kim W.
Kim W.
 

Great communication from Shan and the builder. There were some unforeseen delays and I was kept informed so I knew what was happening. Builders and painters were great. Really pleasant and did a great job. ".

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Reviews with attachments

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Steve
Steve2 posts
  Verified

Poor quality tradespeople caused wreckless damage to my home – If you're unfortunate enough to have Ambrose allocated for roof repairs through your insurance claim, my heartfelt advice is to find another builder before it's too late. Our experience with Ambrose has been nothing short of a nightmare. Initially tasked with a full roof replacement, Ambrose not only failed to uphold their own standards but also… Read more

caused additional structural damage in the process. Their attempts to remove old wooden battens were so careless that they ended up damaging our roof trusses and causing cracks throughout our high-pitched ceiling. It's baffling that a supposed professional outfit would resort to using a crowbar in such a reckless manner.

What's more alarming is their refusal to take responsibility for their workmanship. Despite clearly making defective repairs, Ambrose is now washing their hands of any warranty obligation, leaving us to deal with the aftermath of their incompetence. As someone who works in the industry, I have never encountered such blatant disregard for quality and accountability.

Furthermore, they've managed to install our fascias incorrectly, positioning them 60mm too low. This error has effectively prevented us from proceeding with the installation of our eave lining, as it would obstruct our front door and window openings. It's a glaring oversight that underscores their lack of attention to detail and basic competence.

In conclusion, dealing with Ambrose has been an absolute disaster from start to finish. Their woeful workmanship, coupled with their refusal to rectify their mistakes, paints a clear picture of a company that should be avoided at all costs. Save yourself the headache and look elsewhere for competent and responsible roofing services.

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Simon
SimonWA
 

I was happy with the fence replacement work and dealing with Ambrose Construction was easy and efficient. Would have no problem having to deal with them again.

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Diane D.
Diane D.VIC3 posts
 

I had no choice in choosing a builder to repair damage to my kitchen and laundry caused by a water leak. Ambrose was the chosen repairer by my insurance. I placed my claim and it was approved 6 months ago. In that time I have had 5 plumbing visits for various leak detection, cctv camera investigations and disconnections. I have had two different… Read more

electricians to isolate power points a month ago.I have had both rooms sealed off for mould remediation for 2 months. This work has been completed for 2 weeks and I am still waiting for plaster and walls to be repaired. My kitchen has been partly demolished and has been for over a month. The laundry wasn't repaired properly and is now a shell. I could have had an entire home built in the time I have been waiting for these repairs to be completed. The weather here in Melbourne has not been great so, imagine having to do laundry and cook outside for the last 6 weeks! It is unacceptable and inexcusable. Poor performance!

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L.L.Cafe
L.L.Cafe4 posts
 

I have been kept informed at every level of the repairs and felt that I was able to discuss any concerns during this process.Every person that I dealt with was very friendly and obliging.Not at any time did I feel unable to communicate with the appropriate person.

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Swervin
Swervin5 posts
 

"Our Ambrose consultant, Ashley, always answered the phone when we had a question and immediately provided the solution. He was excellent. All cleaning and Trades people were very efficient and very friendly. A pleasure to deal with.".

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Macca
MaccaNSW2 posts
 

"All personnel were a pleasure to deal with & communication was outstanding ". Hail storm damage, entire roof, skylights & guttering repaired beautifully.

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Damir WP
Damir WP
  Verified

I'm truly delighted that the project has now been completed, and I couldn't be happier with how everything has turned out. A huge thank you to the entire Ambrose team—especially Phil and all of his hardworking tradies. Their craftsmanship, attention to detail, and professionalism really shine through in the final result. It’s been a pleasure… Read more

dealing with such a capable and friendly group of skilled workers.

I'd also like to express my appreciation to Allianz for their ongoing support and regular updates throughout the entire process. It gave me real peace of mind knowing I was kept informed every step of the way. Overall, it's been a smooth and reassuring experience from start to finish.

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mftur6
mftur6
 

I would like to thank you Ambrose for your prompt work and checking in with me every step of the way to make sure everything was fine. Similarly, I cannot thank Emerald Group Flooring enough for the incredible support they provided when my apartment flooded and I urgently needed the carpets replaced. From start to finish, they went above and… Read more

beyond — not just with their workmanship, but with their genuine care and honesty.

They gave me clear, honest advice and helped me make the best decision for my situation. When my building manager made the process unnecessarily difficult following a flooding incident, the team at Emerald Group Flooring still stepped in and supported me every step of the way. They truly had my back during a very stressful time, and I’ll always be grateful for that.

If you’re looking for a team that’s reliable, kind, professional, and committed to doing the right thing – please use these guys. You will not regret it. They are amazing!!

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Toni
ToniSA
 

Good communication from start to finish from the Ambrose team. "Very happy, thank you "

Latest follow-ups

JAS
JASQLD
 

Sam did a great job coordinating trades in some tricky situations. The work was done very well, special thanks to Owen of Flatline Roofing whose team was VERY diligent. There were some logistical challenges (bin change over and removal) but minor in… Read more

the scheme of things.

Frankly, we were surprised that the work was done so quickly as we were watertight while others in Esk were far worse off. Yes, there was considerable work that needed to be done, but we have no complaints - only thanks.

I was impressed by Ambrose and their contractors!! Highly recommended. We are receiving comments from others about arduous contracts and unnecessary delays and complications. Our claim was handled in a very straightforward manner. Well done all!

p.s. Score would have been 10 except for minor glitches mainly beyond Sam's control.

 Follow-up  · Greetings. A few additions to requested info. 1. Clean up - they did clean up of readily visible waste and there was a bin that everything was put in (except what was recycled e.g., roof sheeting). However, we did find roof screws, small metal shards from cut flashing and small plastic shards from the old solar water system around the house (some… Read more

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Jane Bushell
Jane BushellQLD
 

Andrew came out to inspect water damage, he was polite and really knowledgeable, he explained what needed to be done, I appreciated his opinions. Thankyou Andrew

 Follow-up  · Nothing has been done, they were quick to get the quotes in but now nothing?

Anne W.
Anne W.
 

"Jay was consistently informative, courteous and very helpful to us both. Jarrod and Simon did a wonderful job plastering and painting,we are thrilled with their restoration work. Both these men were a pleasure to have in our home.".

 Follow-up  · Once the timeline was completed it ran very smoothly with the trades being punctual and courteous in notifying us prior to arrival. The cleanup at the completion of the restoration was top class, meticulously executed. Fortunately there were no changes to be accommodated by the trades or ourselves.

In-depth reviews

Damian
DamianVIC
 

"Whilst at times I felt communication could have been better, I realise also that there are multiple jobs on the go at any one time and the difficulty that exists in co-ordinating multiple trades who in turn get their schedules thrown out with emergency jobs as well. Issues were quick to be addressed. Responsiveness to calls and emails excellent.… Read more

Delay was an issue with the initial cabinet maker pulling the pin which resulted in loss of several weeks particularly the timing of it with the approaching shut downs over the Christmas New Year period. Special shout out to Chris Craig for his co-ordination on the initial remediation stage. Service and communication superb. Great ethic. Also to Jay Nguyen on the rebuild stage his job made harder in having to deal with me on behalf of the insured elderly client and needing to work around my availabilities given I did not reside at the property. Very patient. . Out of all the trades I rate Brodey and his team from Heidi as the best. The work ethic, care they took, keen awareness of OHS&E, site protection and regard for the client was outstanding.

Paul
PaulQLD
 

We want to express our gratitude for the exceptional service we received from Ambrose Construct Group during recent repairs to our property, following the cyclone earlier this year. Jackson Peters was appointed to oversee the work, and his professionalism and responsiveness made the entire process painless. We were provided with a clear schedule… Read more

outlining when each trade would be on-site, contributing to a well-organised workflow.

The project did not always go to plan, but Jackson always kept in touch to ensure we were up to date at every stage and that we were happy. Overall, the whole experience was easy and we are very happy with the outcome.

It was a pleasure dealing with Jackson. His communication was first class. He followed up on requests and returned phone calls as soon as possible if missed. It was fantastic to have the one person handling our claim too, that meant no miscommunication. Jackson was certainly terrific to deal with. Prompt, efficient, courteous and organised.

Please pass on our sincere thanks to Jackson.

Kaz J.
Kaz J.2 posts
 

If I could provide a rating for Reily 100 out of 10 I would. The damage to our home was so overwhelming I literally had no idea where to begin. It just felt enormous and was so daunting, but Reily managed every aspect of the reparation works to our home to such a high standard that you would never know any damage had occurred at all. I am… Read more

convinced that Reily made this appear easy with his attention to detail. Every single thing has been restored to as it was before.

Communication throughout the entire process was exceptional, Reily kept us informed and reassured us every step of the way.

Every tradesperson arrived exactly on time as arranged, they were professional, reliable, and their workmanship was carried out to the highest standard imaginable and exceeded our expectations.

We could not recommend Ambrose Construct highly enough and we are incredibly grateful for the outstanding workmanship, management and support provided by Reily. We wouldn’t hesitate to recommend the team at Ambrose Construct to anyone in need of exceptional building and repair works.

Thank you Reily, we were very fortunate to have you looking after us.

Positive reviews

Lynette Heussner
Lynette Heussner
 

We are extremely happy with both Ambrose and Suncorp. We could not believe how easy this was made for us. The way Haydn oversaw everything and all trades people were amazing, very professional, friendly and considerate. The standard of work was exceptional and everything went like clockwork. Thank you again Haydn and all your trades people. Thank… Read more

you also to Suncorp for keeping us updated and the ease of making this all happen. Best regards Jean-Marc and Lynette".

Rose From Mackay
Rose From Mackay3 posts
 

"Our job included the Christmas period when trades take a break. We were well aware of this and work was promptly resumed in January. I felt comfortable to contact Stewart with all my silly questions and he explained the developments in plain English. The trades that attended were courteous and followed the schedule. We are extremely happy with the final result. As they say in the adds we felt “lucky we’re with AAMI”"

Beata
Beata
 

Damien Perry was a supervisor managing/conducting repairs at my property. He was excellent in every way from the beginning of taking over this claim to the end/completion of the repairs. Damien was focusing on achieving positive results for everyone involved in the claim process. I highly recommend Damien. Pls note: at the beginning of the process… Read more

over one year ago my repairs were managed by first appointed supervisor Waheed from this same company Ambrose Construct, who was completely incompetent, rude and dishonest. Since Damien took over managing the repairs, everything went smooth, achieving positive outcomes for everyone involved in the process. Thank you Damien

Negative reviews

Sonam S.
Sonam S.VIC
 

Insurance repairs - In a one liner don't recommend them at all. Mismanaged and extremely slow process , with terrible tradies. Also don't think they they care for their customers. Looks like the tradies don't know their jobs well enough. Also the whole process is very slow. I am not sure how they handle big jobs because they are not able to take care of such a small job in time.

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Chippy
ChippyQLD
 

Clients and contractors beware. I have 12+ years working in insurance and this builder is BY FAR one of the worst (top 2). Treating their employees, contractors and even home owners EXTREMELY poorly! if you see this, do yourself the favor and tell your insurer you want a different builder, ABC Group, Commerce building, Bay Builders, Pro Repair,… Read more

Campbell's construction, are all good builders that aren't run by greedy tyrants. If you're a contractor, its only a matter of time until they screw you, not if but when.

Mehedi H.
Mehedi H.
 

Sasha – They received the job for the air-conditioning replacement four weeks ago and require an additional four weeks to complete it. However, at this point, they have no updates. Sasha, the building supervisor, is very rude, and I would recommend avoiding any interaction with her.

Recent reviews

Don
DonVIC7 posts
 

"Pat the painter was fantastic and Joe the roofer tops. There were quite a few times that other tradies did not show up and not even a courtesy call, which you are aware of and delt with quickly Otherwise, all great work.".

Annelise
AnneliseQLD
 

It’s the second time I’ve had to use Ambrose; fantastic service both times. Clear communication & process. Very friendly and helpful staff all around. Workmanship was done to perfection! It’s was like coming come to a new house again . Thanks you again :)

Barry
Barry
 

Communication with Jessica, the extended Ambrose Construct team and RAA Insurance was excellent throughout the claim and works process. The contractor assigned to complete the work, Adrian Morgan, was also excellent very helpful, efficient and professional.

Margaret L.
Margaret L.
 

All of the people contracted to work at our property have arrived on time, communicated with us, workmanship was well done and they cleaned up all mess when they left. All works are of a high quality and work standard. All trades and supervisors were extremely polite and wonderful to work with. Dan and his team were excellent, every question/query… Read more

was answered quickly and acted upon. Jeremy was great! Can’t recommend Ambrose enough!". Margaret - Eleebana NSW

Kathleen
Kathleen
 

"We are very happy with the timely action taken by both our insurance company and Ambrose Construct Group. The Ambrose team completed our repairs in a very timely manner after a slow start due to supply chain issues. Each team of trades kept in touch and adhered to the schedule originally supplied to us by the Regional Manager. They were on time,… Read more

polite and completed each task promptly.

The actual tradies ensured before they left the site, they cleaned up. All in All the result is good. Thank you for making our home beautiful again.

Arja Carter
Arja Carter
 

I had a patio roof repair done recently and couldn’t be happier, workmanship is excellent and everyone was very polite and professional! My patio looks beautiful now. I would recommend Ambrose Construct Group to anyone based on my experience!

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