1,026 reviews
AI reviews summary
Overall sentiment is overwhelmingly positive, with consumers frequently praising the company for its exceptional communication and professional project management during insurance claims. While the vast majority of projects are completed to a high standard within expected timeframes, a small segment of users reported significant delays and poor coordination, particularly regarding specific regional events or initial supervisor assignments.
Pros
- Exceptional Communication: Project supervisors are consistently lauded for providing weekly updates, being highly accessible via phone or text, and explaining technical processes in plain English.
- Professional Tradespeople: Contractors across various disciplines (painting, roofing, flooring) are frequently described as polite, punctual, and highly skilled, often leaving worksites clean and tidy.
- Effective Project Management: Supervisors are noted for their ability to coordinate multiple trades effectively, even in complex "make safe" scenarios or when working around the specific needs of elderly clients.
- High Quality Workmanship: Most reviews highlight that repairs were completed to an "as-new" standard, with specific praise for attention to detail in plastering and painting.
Cons
- Significant Delays: A few reports highlight extreme timelines where small jobs took several months to complete or 3-week projects extended to 11 weeks.
- Inconsistent Supervisor Performance: While most supervisors are praised, there are mentions of specific "incompetent" or "dishonest" staff members who caused issues before the project was handed over to more capable managers.
- Supply Chain and Subcontractor Issues: Recurring minor complaints involve delays caused by materials not arriving on time or subcontractors withdrawing from the project at short notice.
- Lack of Detail in Online Tools: At least one user noted that the online hub lacked sufficient detail regarding the specific tasks each tradesperson was assigned to perform.
Verdict
Ambrose Construct Group is a highly reliable choice for insurance repairs, distinguished by proactive communication and respectful, professional tradespeople. While there are isolated instances of severe project delays and administrative friction, the company appears to resolve these effectively when competent supervisors are assigned.
I am in Victoria - My allocated supervisor Kurt kept in regular contact to advise about the progress of the job. I had made a complaint about one part, but they rectified it very quickly. Quick turn around and the tradesmen they used were professional and kept in regular contact with me too - they were flexible in booking in times to suit my WFH… Read more
hours which was great as completing the job didn't impact on my work. "Thank you for such a smooth professional job".
"Dear Hadyn and all those at Ambrose who assisted with the restoration and repairs to our home in Runaway Bay. We are beyond grateful for the exceptional level of excellent service we received at the hands of ALL your personnel. The original shoddy workmanship truly rocked our world and diminished our faith in the construction/repair industry.… Read more
After the extremely harrowing ordeal of navigating the system and being handed over to yourselves we believe that we were treated like part of the Ambrose Family. Our gratitude and appreciation for the professionalism, kindness, empathy and genuine care that you gave has restored our faith in tradespeople. Please feel free to ask any clients to phone us for a personal recommendation if you wish. "Thank you" are two little words that mean so much. Winston Churchchill famously said. "We make a living by what we do, we make a life by what we give." We wish you an equally big and beautiful life, because that is what you have given to us. Paul & Sharon".
Reviews with attachments
- +7
Poor quality tradespeople caused wreckless damage to my home – If you're unfortunate enough to have Ambrose allocated for roof repairs through your insurance claim, my heartfelt advice is to find another builder before it's too late. Our experience with Ambrose has been nothing short of a nightmare. Initially tasked with a full roof replacement, Ambrose not only failed to uphold their own standards but also… Read more
caused additional structural damage in the process. Their attempts to remove old wooden battens were so careless that they ended up damaging our roof trusses and causing cracks throughout our high-pitched ceiling. It's baffling that a supposed professional outfit would resort to using a crowbar in such a reckless manner.
What's more alarming is their refusal to take responsibility for their workmanship. Despite clearly making defective repairs, Ambrose is now washing their hands of any warranty obligation, leaving us to deal with the aftermath of their incompetence. As someone who works in the industry, I have never encountered such blatant disregard for quality and accountability.
Furthermore, they've managed to install our fascias incorrectly, positioning them 60mm too low. This error has effectively prevented us from proceeding with the installation of our eave lining, as it would obstruct our front door and window openings. It's a glaring oversight that underscores their lack of attention to detail and basic competence.
In conclusion, dealing with Ambrose has been an absolute disaster from start to finish. Their woeful workmanship, coupled with their refusal to rectify their mistakes, paints a clear picture of a company that should be avoided at all costs. Save yourself the headache and look elsewhere for competent and responsible roofing services.
Ambrose was appointed by Terri Scheer insurance to repair substantial water damage inside my home on the Sunshine Coast from a burst water line. Sam, Ambrose supervisor, was well organised from the outset and provided a clear schedule early in the project. He has been easy to deal with, consistently accessible, and responsive throughout. The… Read more
tenants were treated with respect and kept well informed of progress and the movement of tradespeople, which made the process far less disruptive for them than it could have been.
Coming from a construction background, I understand the level of effort required to keep a project running smoothly while managing expectations on all sides. Sam has done an excellent job achieving this.
I was happy with the fence replacement work and dealing with Ambrose Construction was easy and efficient. Would have no problem having to deal with them again.
I had no choice in choosing a builder to repair damage to my kitchen and laundry caused by a water leak. Ambrose was the chosen repairer by my insurance. I placed my claim and it was approved 6 months ago. In that time I have had 5 plumbing visits for various leak detection, cctv camera investigations and disconnections. I have had two different… Read more
electricians to isolate power points a month ago.I have had both rooms sealed off for mould remediation for 2 months. This work has been completed for 2 weeks and I am still waiting for plaster and walls to be repaired. My kitchen has been partly demolished and has been for over a month. The laundry wasn't repaired properly and is now a shell. I could have had an entire home built in the time I have been waiting for these repairs to be completed. The weather here in Melbourne has not been great so, imagine having to do laundry and cook outside for the last 6 weeks! It is unacceptable and inexcusable. Poor performance!
- +1
I have been kept informed at every level of the repairs and felt that I was able to discuss any concerns during this process.Every person that I dealt with was very friendly and obliging.Not at any time did I feel unable to communicate with the appropriate person.
"Our Ambrose consultant, Ashley, always answered the phone when we had a question and immediately provided the solution. He was excellent. All cleaning and Trades people were very efficient and very friendly. A pleasure to deal with.".
"All personnel were a pleasure to deal with & communication was outstanding ". Hail storm damage, entire roof, skylights & guttering repaired beautifully.
I'm truly delighted that the project has now been completed, and I couldn't be happier with how everything has turned out. A huge thank you to the entire Ambrose team—especially Phil and all of his hardworking tradies. Their craftsmanship, attention to detail, and professionalism really shine through in the final result. It’s been a pleasure… Read more
dealing with such a capable and friendly group of skilled workers.
I'd also like to express my appreciation to Allianz for their ongoing support and regular updates throughout the entire process. It gave me real peace of mind knowing I was kept informed every step of the way. Overall, it's been a smooth and reassuring experience from start to finish.
Latest follow-ups
Commencement was a bit slow and I understand that because of Cyclone Alfred. All work was carried out to our complete satisfaction and all the tradesmen efficient and pleasant
Follow-up · Ambrose were good in every way, their communication was excellent, their tradesmen professional and pleasant. They didn't leave any mess and Insurance paid all costs, apart from the excess.
damaged shed replacement – "I'm very happy with nearly everything with the process of getting my shed replaced, dealing with Thomas was great, he kept me informed at every step of the process & made sure that if I was unhappy or not sure about something to not hesitate in… Read more
reaching out to him. The only reason I gave a 9 & not a 10 was due to the shed people not keeping to their schedule & not keeping me informed of what was happening. Other wise I'm very happy with the shed & am looking forward to getting it organized . Thanks Steve.".
Follow-up · The old shed was good & solid & suited me well. All though the experience was good at first it didn't take long for a couple of problems to appear, the roller doors come out of their tracks & the ridge cap on the roof allows all the small bits of rubbish from the trees to blow in making a lot of mess. I use the shed for both storage & to do things such as mechanical and fabrication with both metal & timber.
Find out how Ambrose Construct Group compares to other Services
Know better, choose better.
A Job Well Done – From past experience with insurance claims, I was prepared for an average job. However, I was surprised at the quality of the workmanship of all the trades involved. so was pleased to give a 10/10 review. Tradespersons arrived on time and cleaned… Read more
up before leaving, ready for the next trade. The organisation from Ambrose was also 10/10 and their staff and tradies couldn't do enough for us; two elderly pensioners. Thank you Ambrose Construction Group.
Follow-up · Rain water had entered our roof after a fallen tree branch had dislodged tiles. Ceilings in two rooms were saturated, far worse than we thought. Both ceilings were replaced and painted. What really impressed me was the five star management of both the trades, the process from start to finish and the level of communication between the 'Cordinator' of the job and myself.
In-depth reviews
"Whilst at times I felt communication could have been better, I realise also that there are multiple jobs on the go at any one time and the difficulty that exists in co-ordinating multiple trades who in turn get their schedules thrown out with emergency jobs as well. Issues were quick to be addressed. Responsiveness to calls and emails excellent.… Read more
Delay was an issue with the initial cabinet maker pulling the pin which resulted in loss of several weeks particularly the timing of it with the approaching shut downs over the Christmas New Year period. Special shout out to Chris Craig for his co-ordination on the initial remediation stage. Service and communication superb. Great ethic. Also to Jay Nguyen on the rebuild stage his job made harder in having to deal with me on behalf of the insured elderly client and needing to work around my availabilities given I did not reside at the property. Very patient. . Out of all the trades I rate Brodey and his team from Heidi as the best. The work ethic, care they took, keen awareness of OHS&E, site protection and regard for the client was outstanding.
We want to express our gratitude for the exceptional service we received from Ambrose Construct Group during recent repairs to our property, following the cyclone earlier this year. Jackson Peters was appointed to oversee the work, and his professionalism and responsiveness made the entire process painless. We were provided with a clear schedule… Read more
outlining when each trade would be on-site, contributing to a well-organised workflow.
The project did not always go to plan, but Jackson always kept in touch to ensure we were up to date at every stage and that we were happy. Overall, the whole experience was easy and we are very happy with the outcome.
It was a pleasure dealing with Jackson. His communication was first class. He followed up on requests and returned phone calls as soon as possible if missed. It was fantastic to have the one person handling our claim too, that meant no miscommunication. Jackson was certainly terrific to deal with. Prompt, efficient, courteous and organised.
Please pass on our sincere thanks to Jackson.
If I could provide a rating for Reily 100 out of 10 I would. The damage to our home was so overwhelming I literally had no idea where to begin. It just felt enormous and was so daunting, but Reily managed every aspect of the reparation works to our home to such a high standard that you would never know any damage had occurred at all. I am… Read more
convinced that Reily made this appear easy with his attention to detail. Every single thing has been restored to as it was before.
Communication throughout the entire process was exceptional, Reily kept us informed and reassured us every step of the way.
Every tradesperson arrived exactly on time as arranged, they were professional, reliable, and their workmanship was carried out to the highest standard imaginable and exceeded our expectations.
We could not recommend Ambrose Construct highly enough and we are incredibly grateful for the outstanding workmanship, management and support provided by Reily. We wouldn’t hesitate to recommend the team at Ambrose Construct to anyone in need of exceptional building and repair works.
Thank you Reily, we were very fortunate to have you looking after us.
Positive reviews
I found working with Ambrose Construct very easy. Extremely competent. I was informed along every step of replacing the roof with all my questions answered and if delays were unavoidable, I was informed in a timely manner. A most efficient company which I would happily recommend.
Kylie was very understanding with the health condition arrangements that were in play with Margaret, and the speedy response to organise local trades to be on site was amazing. Thankyou so much for getting the repair work done in such a short timeframe
Cade was a pleasure to deal with for the repairs to my Dad's house, very helpful, prompt and friendly... Excellent service... Thankyou Cade... Highly recommend... Daniel and his helper from KD Ceilings that did the repairs did a fantastic job of the ceiling repairs, you'd never know there had been any damage, cleaned up everything too... Again a… Read more
pleasure to deal with Daniel, friendly, helpful and kind to my 93 year old Father who also said how great they were... Thankyou... Highly recommend Daniel for any work...
Negative reviews
Insurance repairs - In a one liner don't recommend them at all. Mismanaged and extremely slow process , with terrible tradies. Also don't think they they care for their customers. Looks like the tradies don't know their jobs well enough. Also the whole process is very slow. I am not sure how they handle big jobs because they are not able to take care of such a small job in time.
Clients and contractors beware. I have 12+ years working in insurance and this builder is BY FAR one of the worst (top 2). Treating their employees, contractors and even home owners EXTREMELY poorly! if you see this, do yourself the favor and tell your insurer you want a different builder, ABC Group, Commerce building, Bay Builders, Pro Repair,… Read more
Campbell's construction, are all good builders that aren't run by greedy tyrants. If you're a contractor, its only a matter of time until they screw you, not if but when.
Find out how Ambrose Construct Group compares to other Services
Know better, choose better.
Sasha – They received the job for the air-conditioning replacement four weeks ago and require an additional four weeks to complete it. However, at this point, they have no updates. Sasha, the building supervisor, is very rude, and I would recommend avoiding any interaction with her.
Recent reviews
from start to finish the overall experience and communication was exceptional. Daniel and his team from K D Ceilings were extremely professional and respected our property at all times. He truly is an asset to your group.
Ambrose construct group worked to a timely manner. Took good care in the work performed . Communication was kept up in a manner leaving me with confidence and assurance of the work being undertaken. Jesse Hajek supervised in a most professional way. His manner was friendly, efficient and most competent.
Greatful thanks to all involved in the installation of our solar system. We are extremely happy with all persons and aspects of this claim. We were kept well informed on the progress and all persons were polite and professional.".
Jayden Condo managed our repairs with care and tact, his approach was beyond thorough; the contractors engaged were first class tradesmen and have returned my home to where it was.
I am so pleased with the end result of today’s final work on our two patio roofs. There was one setback of all materials not arriving before work started, and then rain for one week. It was a difficult week with tarps over all of our outside furniture and goods. But a difficult week for our roofers as well. Things unfortunately don’t always work… Read more
as planned.
However, once work was resumed thanks to sunshine, it was a speedy and professional job performed by the tradies. They went out of their way to ensure everything was completed to a high standard.
They were courteous at all times, accommodating and even helped return heavy plants to their original spots. Their efforts to remove all rubbish was excellent, even the odd screw that found its way to the ground. We couldn’t be happier with their work and with the end result.
Thank you Anthony and Doris Puli
Can’t recommend them highly enough. Exceptional service and quality trades people especially Eric from Top six floor. His workmanship was superb and attention to detail second to none. Just love how the floor was transformed.Bryce Toomey did a fantastic job ensuring everything went smoothly and always returned my calls if I had a question.The… Read more
whole process and the timeframe in which it was completed is a credit to Ambrose Construction Grroup. More than happy with the results
The best ever communication. The company was aware of my claim related stress and they were very supportive and understanding of that, plus the works exceeded my expectations. The trades went out of their way to make sure that the repairs were completed with no issues, they were very very thorough. Also, thank you Jeremy, my works supervisor , for your help and support during the claim, it has been wonderful, I can't thank you enough.
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.