Reviews with attachments
I had a great experience working with Samantha, Cody and the team at Approve All throughout my DA process. Both Samantha and Cody were professional, helpful and supportive, and I really appreciated their guidance throughout the entire process. Samantha was always approachable and responsive, explained things clearly and worked with me to address… Read more
Council’s requirements whenever changes or additional information were needed.
I’d also like to give a special thank you to Cody for his support and assistance along the way. I really appreciated the time and effort that Samantha, Cody and the wider team put into getting my application across the line.
I was so happy to finally receive my DA approval and would happily recommend Approve All to anyone needing assistance with a DA or town planning process.
- +4
My sincere thanks to Duncan L for leaving the first review as I have wanted to for a while now. It has been almost a year since engaging this company and I am yet to receive development consent for a straight-forward project. Don't be fooled like I was by the claims they make on their website such as "fast & easy", "avoid the stress and… Read more
uncertainty" and "fast tracked process". Everyone that I have dealt with at the company have been incompetent.
I wish I wasn't tricked by their positive attitude at the start and their offer to provide a discount if you pay the full amount first. Seriously, if they are what they claim to be with their "450+ positive reviews", why don't they have a google profile? Please think about it.
Also, don't be fooled by their "money bank guarantee" either. Read their refund policy, which is hidden on their website. It is highly unlikely they would ever offer a full refund because council's rarely outright reject DA's. I wouldn't be surprised if they categorised most refund claims as "project substantially complete" since they've submitted the DA and thus no refund.
Overall, this company deserves to be investigated by ACCC for misleading or deceptive conduct, false or misleading representations, and breach of the consumer guarantees. As much as I am writing this review as a way to vent, I genuinly hope this prevents other people from ending up like me. Please trust me, your money is better spent elsewhere.
I have also attached photos of their website in case they change it after reading this review. Even if they do change their website, which they should, it is highly unlikely the competency of the company will be any different.
WARNING – WARNING. DO NOT TRUST THIS COMPANY. PLEASE READ! Zero stars if there was an option We engaged this company three months ago to draw plans for a detached garage. We paid the 50% deposit engagement fee. Countless mistakes were made for something so simple. Communication was poor. When we asked questions, they advised full payment needed. We showed… Read more
our drawings to another architect who agreeded it was pathetic. This new architect was able to complete our plans within a fortnight.
We requested a full refund but was denied. One of the architects said that the person looking after our job made mistakes and has been let go. Despite their errors, a refund was not issued despite my request to move on. They have wasted three months and our money.
I find it strange that they advertise online that they have completed over 3000 jobs and have ZERO google reviews. They claim to have 450+ positive reviews but they are nowhere to be seen. Also if you look up their ABN [Number Removed] they have only been active since May 2022. If you look at their instagram account they also made their first post at this time. How can a company have done over 3000 projects in 2.5 years?!?!? I have screenshots of this incase they change what they claim online after seeing this review.
This company is definitely not what it claims to be. They are unprofessional and once paid they dont act in the right manner. You will not get to see an adequate final plan. Essentially [Content Removed]t and now I am in the process of reporting them.
Positive reviews
Denva, Samantha and Cristina did a great job on our DA. Their expert and professional responses to council were far beyond what I could have managed myself and they even managed to find an alternate approach when 1 aspect of the DA was not to council's liking. I am very happy with the service provided and would recommend ApproveAll.
I had a fantastic experience working with Mark, Samantha, and the team at ApproveAll for our project in Glen Alpine. Securing DA approval back in June was a huge milestone, and the team made what could have been a complex and stressful process feel completely seamless. A special thanks to Mark and Samantha for their professionalism,… Read more
responsiveness, and clear guidance every step of the way. Their expertise throughout the application made a massive difference. If you need town planning assistance, I highly recommend ApproveAll. I wouldn't hesitate to work with them again on future projects
Excellent work with Coran and the team at ApproveALL. We had an issue with a DA which involved an extension of hours. The council was adamant they didn't want to approve the small extension of hours for some unknow reason, however with the knowledge and the amount of following up Coran did (over 50 times), we finally go it approved.
Negative reviews
Very difficult to communicate with. Broken promises, work not done but they never forget to charge for things that were not done. Avoid if you have any other option.
Very slow unresponsive. Had to find my own engineers to get the job done, work from engineers they had acquired was not accepted by council. Approveall did nit take responsibility for any of this, wouldn't pickup phonecalls, and had said on occasions that some work was outside their scope of things they do. Beyond hopeless and terrible. Stay away from them
Awful service. Poor communication and it seems like they have no idea what they're doing. Forever chasing them to follow up and when you finally get hold of them, nothings been done. Do not recommend.
Recent reviews
We had a great experience working with Mark and the team at ApproveAll on our Development Application (DA) for a place of worship. Their professionalism, knowledge, and guidance throughout the planning process were invaluable. Mark was supportive, approachable, and dedicated to helping us navigate the council approval process. He kept us… Read more
informed, provided clear advice, and worked diligently to help us achieve a successful outcome. We are very grateful that our DA was approved by Council.
We highly recommend Mark and the team at ApproveAll to anyone looking for an experienced and reliable town planning team. Thank you, Mark and the entire ApproveAll team, for your excellent service and support in helping us bring our vision for our place of worship one step closer to reality!
Ernest Aho.
Mark Keenan and his team are so efficient and knowledgeable. At times I was so stressed and Mark kept me calm with constant updates. I would only ever use Mark if I had to go through a DA process again. Highly recommended.
⭐⭐⭐⭐⭐ Highly Recommended We would like to extend our sincere thanks to the entire team for their exceptional support and services throughout the DA approval process. From start to finish, the professionalism, guidance, and dedication demonstrated by the team were outstanding. Their expertise and commitment ensured a smooth process and ultimately… Read more
led to the successful approval of our Development Application.
It has been a pleasure working with such a knowledgeable and responsive team. We truly appreciate the effort, attention to detail, and ongoing support provided throughout the journey. The communication was excellent, and we always felt confident that our project was in capable hands.
We are delighted with the outcome and grateful for all the assistance received. We would not hesitate to recommend this company to anyone seeking professional planning and development approval services.
Thank you once again for your hard work and support. We look forward to working with you again on future projects.
Find out how ApproveAll Town Planning compares to other Services
Know better, choose better.
Great experience with ApproveAll! Coran and the team were professional, responsive and incredibly helpful throughout the council approval process. Communication was clear, and they made the whole process smooth and stress-free from lodgement through to approval. Highly recommend and would definitely use them again!
Mark, Samantha, Marlo & Denva worked on my project for me - A first of its kind for our community to operate a 24/7 gym & wellness facility - I could not be happier with the service and highly recommend
We used ApproveAll to help us with the council approval process for our Business, and I’ve been happy with the service we received. Sam and Mark were great to deal with. They were responsive, helpful and quick to get back to us when we had questions. I would recommend ApproveAll and use them again.
Great experience with ApproveAll. Mark, Samantha, and the team were professional, responsive, and kept the DA process moving smoothly from lodgement through to approval. Communication was clear throughout, and I really appreciated their support. Highly recommended.
Approve All made the development approval process a lot easier for me. My Project Manager Samantha and her team were always helpful, easy to deal with and kept things moving along. Really appreciated the support throughout and would happily recommend them to anyone needing help with a development approval!
Thank you so much for all your support throughout this long process. From the very beginning, your team was there to guide us every step of the way. This was our first time going through the approval process, and it often felt confusing and overwhelming. We really appreciated your patience, clear communication, and willingness to answer all our… Read more
questions.
You are a great team of professionals, and thanks to your help we finally received our Occupation Certificate. We are very grateful and would happily recommend your services to anyone.
If you're starting a build or opening a business and have no idea where to start, I'd highly recommend getting a town planner! Samantha and the team at ApproveAll have been amazing throughout the whole process. Honestly, I would have been completely lost without them. This process has probably been one of the most stressful and challenging… Read more
things I've ever done, and Samantha was always there to answer my questions and help me work through the next step.
I can't thank Samantha enough for all her help and support.
Highly recommend ApproveAll!
We had a great experience with ApproveAll Town Planning throughout our pergola application process. Their team was professional, knowledgeable, and very responsive from start to finish. They guided us through all the council requirements and made the whole process smooth and stress-free. Thanks to their expertise and attention to detail, we truly… Read more
appreciate their support, clear communication, and dedication in helping us achieve a positive outcome. Highly recommend their services to anyone needing town planning assistance! VS
I used ApproveAll for my last business and found them extremely proactive and easy to deal with. I would use this company everyday of the week rather than waste my own time. I am now using them again for a completely different business. Thanks Mark and Cody.
Find out how ApproveAll Town Planning compares to other Services
Know better, choose better.
Samantha and her team were absolutely excellent. They took me through a DA in a very easy-to-follow way and made the process very comfortable and effecient. Thank you!
Approve All and Planna Group have just secured DA approval for a shed on my property under Blacktown Council. I found everyone I dealt with to be professional, efficient, knowledgeable and persistent in their efforts to arrive at this result. Special thanks to Samantha and Jemimah for the final push to the finish. I would definitely recommend this company to take the stress and worry out of dealing with Council. Thank you all.
I just wanted to share the good news that we’ve received CDC approval . Thank you all for your collaboration, support, and commitment throughout this process—it truly made a difference. A special thank you to Cody for his professionalism and clear, well-guided advice, and to Samantha for always being available and proactively addressing every… Read more
challenge that came our way.
Thanks again to everyone for your support. It’s been a pleasure working with you all.
We engaged Coran to assist with a Statement of Environmental Effects for our DA to change the use for our restaurant business. Turnaround time was quick, and Coran was also super helpful in giving over-the-phone planning advice and helping us obtain a Footway Dining approval. We'll be using them again! Thanks Coran and team.
I’ve had an excellent experience working with this team throughout the DA process. Mark and Samantha, They were professional, responsive, and consistently kept me updated at every stage. Their guidance made the process far smoother and more transparent, and I truly appreciate the effort they put into ensuring everything progressed efficiently. I’m… Read more
very happy with the service and would highly recommend them to anyone going through a similar approval process
We had a great experience with ApproveAll Town Planning. [Name Removed] was fabulous. She communicated with me regularly. She also tried continually to communicate on our behalf with Northern Beaches Council which is near impossible as NBC refuse to answer their phones or return calls. We were very happy with their performance and especially… Read more
dealing with [Name Removed]. We did deal with someone prior to [Name Removed] who was not nearly as good or communicative but they left the company.
I recently engaged ApprovalAll and Planna Group to commission a report and manage the Final Occupation Certificate for my project. From start to finish, they were prompt, professional, and highly organised. Their team provided continual monitoring and regular check-ins, keeping me updated at every stage and making sure everything stayed on track.… Read more
The whole process was handled smoothly and efficiently, with clear communication and no surprises.
I’m very happy with the outcome and would happily recommend ApprovalAll and Planna Group to anyone needing assistance with approvals and final occupation certificates.
I also concur with these reviews. These guys are beyond terrible and are basically a scam. I requested my money back after a few emails when I realised these guys were not up to the (simple) task. As soon as that happened all communication dropped. Thank god I paid via credit card and put a chargeback through which was upheld. It’s no surprise they have no Google reviews. They also appear to outsource work to the Phillipines.
Smooth process getting DA change of use for my business. They set a realistic timeframe and were able to get approval even after the council had been tricky for me to deal with previously.
I concur with the other reviews here - avoid this company at all costs - they do not honour their commitment to refund fees if council approval is not achieved. This is what happened to me. Communication and respect for clients is terrible.
Scam !! Stay clear !!!!! Do not use this nonsense company, save your money They take your money and do nothing, and do not reply to emails for a refund I engaged this stupid team, I read the reviews and I opted out the next day! I asked for a refund This scam company doesn’t reply to my emails or phone calls Stay clear!!!!!!!!
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.