Aptus Seafood

Please be aware that Aptus Seafoods store South Melbourne Market in fraudulent customer practices. On the morning of February 28, 2026, my wife and I went to this store to buy Alaskan crab claws, the store had already divided the crab claws into small portions, the price tag said $99/kg, with each portion indicating it was approximately 600-800 grams. We chose 1 portion, after the shop assistant weighed the portion of crab claws on electric scale and said it was $99 (In reality, we couldn’t see the numbers on the scale because many bottles of dipping sauce were blocking it), at the time we believed that the crab claws were 1 kg. We paid for it and continued to shopping, but we soon realised that the crab claws weighed less than a kilogram. To confirm our suspicions, we went to two different stores and asked the shop assistant to weigh the crab claws again for us, , a shocking fact has emerged. The weights of crab claws from the two stores were almost identical (590 grams and 598 grams), We paid for 1 kg of crab claws, but only received 598 grams crab claws. When we went back to the store that sold us the crab claws, wondering why they had overcharged us so much, the shop assistant said that the crab claws price was $99 per portion, not per kg. We questioned the shop assistant why you weighed the portion of crab claws we chose? The shop assistant said that I refunded you if you didn’t want to buy the crab claws, we argued that we just demanded a refund of the money you overcharged. Shopping at this store was a truly disgusting experience. My wife and I good mood for the whole day were ruined .