Aqua Stone SPC Flooring Questions & Answers

Subject: Re: Aqua Stone SPC Flooring Hi Anders, Thanks for your question. Our installation guide is general in nature and written for standard home sizes and typical site conditions. For a normal residential house with suitable site preparation and usual building movement, the guidance provided in the document is adequate.

Responsibility for site suitability and any adjustments rests with the owner/installer. If site conditions, room sizes or building movement differ from typical domestic conditions, the owner/installer must assess the site and make appropriate adjustments before and during installation, the owner/installer must also manage conditions thereafter.

Please refer your installer to our installation guide and relevant industry standards for further detail. If the installer believes the site requires different measures, they should consider and implement those measures prior to installation.

Kind regards, Phillip UB Trading Pty Ltd

Hi, Thank you for question about Aqua Stone SPC Flooring. The caulking around the perimeter will not effect the performance of the product, therefore it will not effect the product warranty. Caulking should not affect the installation warranty. You should choose a flexible caulking material that can cope with the house movement. Please note that due to ongoing house movement, it may be necessary to periodically inspect and potentially reapply the caulking to maintain its effectiveness and appearance over time.

Hope this answers your question. Have a nice day.

Hi, Thank you for question about Aqua Stone SPC Flooring. The caulking around the perimeter will not effect the performance of the product, therefore it will not effect the product warranty. Caulking should not affect the installation warranty. You should choose a flexible caulking material that can cope with the house movement. Please note that due to ongoing house movement, it may be necessary to periodically inspect and potentially reapply the caulking to maintain its effectiveness and appearance over time.

Hope this answers your question. Have a nice day.

Thank you! Are you able to provide a copy of the installation manual/guide as well as details regarding manufacturer’s warranty.

Hi,

We can send both. Please email me and I will reply with documents attached.

Subject: Regarding Aqua Stone SPC Hybrid Flooring Installation Hi HYY, Thank you for your interest in Aqua Stone SPC flooring. You are correct; one of the key features we focused on during the manufacturing of our SPC flooring is its minimal expansion properties. This allows for a tighter fit during installation. Yes, it is possible to install the flooring with a minimal gap of 1-3mm around the perimeter and then caulk the edges.

Please let me know if you have any other questions.

Subject: Re: Aqua Stone SPC Flooring - Bowing Issues Hi Graham, Thank you for your inquiry regarding your Aqua Stone 7mm flooring. We understand your concern about the bowing you're experiencing. There are several factors can influence the performance of flooring. Without a thorough on-site investigation, it's difficult make comment as to the possible cause of the issue.

As a wholesaler, we supply our Aqua Stone flooring to retail stores across Australia. To assist in this matter, please provide some additional information. Please provide the following details by email to pperak@ubtrading.com.au :

Store name where you purchased the flooring: Salesperson/contact person (if known): Store location: Installer's name: Was the installation completed by the store/seller? Date of purchase: Your full name: Your phone number: We recommend that you contact the retail store from which you purchased the flooring to report the issue. We are also happy to follow up with them on your behalf once we have the requested information.

Please let us know if you have any further questions.

Thanks, the supplier has been out to inspect, but am wondering if this is a common occurence and anything we can do to avoid this from happening? Or anything we should watch out for in the re-installation? Like how much expansion space must be left under the skirtings? We live along the coast and have a high amount of humidity.

Hi Graham, Thank you for your response. Bowing is not a common occurrence with Aqua Stone SPC flooring, as mentioned, it's difficult to provide specific advice without a thorough on-site investigation. The retail store, having much more information, is best positioned to address the specific circumstances of your situation.

They will be able to advise you on the necessary steps to take.

As mentioned previously, I am happy to follow up with the store on your behalf if you provide the information requested in my previous email. Please email the information to pperak@ubtrading.com.au

Subject: Re: Aqua Stone SPC Flooring - Saw Blade Recommendation Dear Ian M, Thank you for purchasing our Aqua Stone SPC flooring. For cutting, we recommend a masonry blade. Timber blades can be used, but will dull faster. Score and snap (score once with a sharp knife blade and then snap) is a very good method for cutting the length of the planks, (saves saw blades).

Hi, I am not sure that I understand your question. Are you saying that there will be moisture evaporating form the existing timber parquetry flooring? If there is a lot of moisture in the existing timber parquetry flooring then that could sit under what ever flooring you place on top. Most floating flooring (hybrids and others) have underlay attached to them, the products that don't will ask you to put underlay between the new product and the existing product. So, regardless of which product you place on top, you will have same issues. Timber gains and loses moisture depending on the timber and how much moisture is in the air, however I don't believe it will be in large amounts, normally. Your situation could be different. You can also call me to discuss if you wish. Phillip.

We did. Our oven is raised on legs about 2 inches tall. We've had no issues so far. I'd still check with the experts!

Hi, It should be fine. Phillip UB Trading

Hi, It is almost impossible for to give accurate advice without a site visit. The surface which the flooring is laid on must be flat, even, firm, and solid to achieve best results. I am not sure what is the best way for you and your site as I can not see the site.

HI, SPC / hybrid flooring can not be re polished. Hybrid flooring (laminate, LVT, SPC, vinyl, SPC) are not real wood products, so they don't have a lacquer finish coating. Hybrids have a plastic film on the surface as a wear layer. The wear layer is what protects the flooring from scratches and normal every day wear. The wear layer is a plastic film, therefore it can not be polished. There are a few ways to cover the scratches in the flooring when or if they happen. A good product that offers a 0.5mm wear layer (Aqua Stone) is usually very good and should keep your flooring looking good for many years.

You can help keep your flooring looking great with a few helpful tips...

Tips:

* Always use felt tip protectors on all furniture legs/feet, and regularly clean any gathered dirt/grit from the pads. * Avoid bringing dirt, water and sand indoors by providing a suitable floor mat at the door. * Keep floors clean. * Vacuum the floor (be careful to avoid scratching the floor with vacuum head). * Use a moist mop with low alkaline cleaners. * Never use a steam mop. * Use (office) chairs and seats with soft wheels that are suitable for a hybrid floor and / or use a suitable desk mat. * Entryway/walk off mats are recommended * Don’t drag furniture (lift and relocate in a safe way). * Keep pet nails trimmed. * Sharp shoe-heels (e.g. high-heels) may dent the floors.

I would recommend a SPC product (Aqua Stone SPC) with 0.5mm wear layer. I would also recommend that the product have a Valinge 5G click (Aqua Stone SPC).

Hope the above is helpful.

hi,

thank you for your inquiry

you cant re finish (repolish) hybrid flooring. we do offer 0.5mm wear layer which is the best possible.

Allabout Floors 49 Lyndon Way Karalee Queensland 4306 Matt: 0406 494 955

Thank you

Do you have a phone number unable to find store

Matt: 0406 494 955 or 0402 481 352 .... if you don't get him, please call me on 0411515083

Hi, please contact Steve (our VIC state manager), let him know where you live, he can recommend a store close to you.

Steve McGenniss 0468 756 972

Thank you Phillip

welcome

Thank you

Hi, So far we have not had any issues with underfloor heating. There are many brands, many methods of installation. Warranty will not cover any issues caused by the underfloor heating. We know many customers have used our SPC over underfloor heating and so far have had no issues.

Hi,

Thank you for your question.

The ideal site temperature for all floating flooring is 15-30°C.

Thank you Phillip. Beyond the ideal temperature, can damages such as bubbling as described by the negative reviwer possible? If not, then how will low/high temperatures, for example 30-37 deg or 15-5deg, affect it?

The bad review .... at this site there were a number of factors that made it impossible for any hybrid product to function as intended. Even tiles would have had a problem. There was heat from the bottom, cold from the top and a very wet plywood subfloor that rippled in between. The biggest factor was the plywood subfloor, it was full of water, it rippled, and subsequently so did the SPC. The SPC only rippled in the one area of the house, all other areas were fine.

We sell this product all over Australia. Much higher and much lower temperatures than 15-30deg. So far only one issue with one site. I know the SPC can handle much lower and much higher temperatures, however we must have a recommended temperature and so we state 15-30deg.

I don’t think that temperatures of 5-40deg would effect it, however if combined with other site issues, then there may be a problem.

Thanks

The subfloor was completely wet was it? I find that very hard to believe. If the product is waterproof it shouldn’t cup even when fully submersed in water indefinitely.

Can I use super glue for the narrow joints so that they sit perfectly?

its a little hard for me to say without being there to see. the planks should sit flush, there are many reasons why a plank may not sit flush with the other. the planks may not have clicked into each other properly, there may be dirt or debris in the joint, the sub floor may be out of level, there may be debris on the sub floor. there could also be a few other reasons. if it is a issue for you, you can try using glue to make the planks sit flush. it would be a simple way to try to fix the issue. if you like, you can call me, 0411515083 or email me pperak@ubtrading.com.au

Hi Thank you for your inquiry. Please see 2 stores in (your area) listed below that stock our product. CARPET KINGDOM - Peter Margoc Unit 1/27 Gateway Dr, Noosaville QLD 4566 07 5449 0910

QEBS 29 Commercial Rd, Kuluin QLD 4558 07 5326 3915 sales@qebs.com.au

Thanks

welcome. if you need any help pease contact me

hi, I think you can cut very close to the shape of the door jamb, you should be able to cut it in tight. SPC (not hybrids) should not expand enough to cause you problems. SPC, unlike other 'hybrids' expands very very small amounts, so you should be fine. its hard to know and predict each situation, but you should be fine. our product also has a very good fire rating.

Hi Thank you for your email. To level the floor: • It is important to get the concrete floor as level as possible. A self-leveling product is often used to level the floor. To raise the floor • You can use a self-leveling product to raise the floor. • You can use a sand a cement bed (like for tiles). • You can also use plywood to raise the floor. • You should not use a 10mm underlay. It will make the flooring very spongy to walk on and could unclick the click system.

Trim the perimeter: • A trim around the perimeter is an option to hide the gap. Perhaps use a small trim, attach it to the existing skirting, then paint it the same colour as the skirting.

The cost: • Most of the cost will be in the leveling of the floor. $1,800.00 is a lot of money.

Hop the above helps.

Thank you for your answer. We may try a different installer to the one provided by the store. Sandra.

where do you live, suburb and state?

Scarborough Qld. In a first floor unit.

I will contact our QLD agent to see if he can help.

Thank you so much.

you could try .... Quality Home Furnishers/Carpet One Redcliffe

We have already paid another store to supply and lay the Aqua Stone Flooring. They have suggested we use carpet instead. We had half an hour to make a choice over the phone.

which store? you have as much time as you need, I'm sure.... Carpet is one way to solve the issues. But if you don't want carpet, then there is no reason why you should buy it. You can get your money back. you can go with different store. Carpet is fine for people that want carpet.

I think $1,800.00 to level the floor is a lot. if you are in an apartment then it sounds wrong. I would get a second and third opinion. Appartments are usually 50 to 60m2. .... so $30.00 / m2 to level the floor is a lot.

The store is Streats Flooring Xtra at Caboolture.

they are very good. they sell a lot of our product. always get great feedback about the service they offer. must be a reason why they are advising on carpet. I am sure if you tell them you want SPC they will give it to you. There are many advantages of having a SPC over carpet. its just a little more prep work in your case. don't give up, get what you want, you will have it for a long time to come.

Thank you. We will go back to the store and see the Manager. It was all very rushed over the phone.

take your time. its your money, its your home, you have to live with it (flooring) for a long time. make sure you get what you want and that you are happy. otherwise what is the point...

Thank you.