Astris PME

I opted to use ASTRIS PME for a new power chair as my research led me to them as a reputable company that had high quality equipment available. My experience with them has been first class they are completely professional and communicate well. I have no hesitation in recommending them as a supplier. My chair, a Magic Mobility 360 is absolutely amazing. Quality is excellent and it’s Australia made. Max Show details ·  3

Product faults though very happy to invoice for any and everything – UPDATE... I had written posted this review a year ago out of sheer frustration having spent hours and hours and hours over the course of a year, trying to talk to this company regarding its faulty assistive equipment for my son. I cannot disregard this time that I spent. However, late last year (almost a year after this review), I received a call… Read more

from [Name Removed], the manager of ASTRIS who had read this review and wanted to help. Since the equipment had already been fixed (and I had paid the invoice), it felt like it was too little too late. But the fact that he cared and would use our experience as motivation for his company to do better meant a lot to me. I am still engaging with this company for equipment as my son's needs will be lifelong. Thanks to this amazing review platform, I feel like my cries have finally been heard and I can actually look forward to the future...

Below you will find my original review...

...For the better part of a year, we have been engaged in what seems to be a battle with this very prominent disability equipment provider over continuing faultiness of my son’s new, but much needed therapy items. These are not cheap ($9273 and $13800) and come with a 3yr and 2yr warranty respectively. Yet when we have asked for replacements of the broken components, the equipment providers have been slow to respond, always too busy to come out, giving different reasons or different people in charge of repairing, and are now ignoring my requests for replacement. One component has broken 7 different times. Even the physiotherapists who recommended the equipment, as well as the manufacturer, say that this is the fault of the product - not the child. When I asked for an investigation into organising a better design, no investigations was initiated. Instead, the manager of equipment repairs has quoted $780 for a ‘better’ replacement with another quote to charge within warranty (until I contacted the manufacturer). They thought nothing of it when I corrected them, and there were no apologies or efforts to do better - not unless I pay up. During this time, x-rays have shown that the failure of this equipment has caused my son harm while we try to hold it together with zip ties. This company seems to have a many people working for them, yet they are ineffective at what they claim to do best - helping the vulnerable. Just another greedy hand in the NDIS pot.