I have been emailing for two weeks now just to get some information on when my item will be shipped. Unbelievably slow service for postage however extremely quick to reply to emails. Very strange experience so far. Do not rely on this company if you need your item quickly like I did. I’m still waiting for their “dispatch team” to let me know when my item will be shipped, my bet it’s probably not even in stock. Should have read the reviews.
I HAVE PURCHASED 3 PAIRS OF CLOUD SLIPPERS FROM aussie massager and we love them They are so comfortable and spongy on your feet, they cradle your foot, The delivery of their products is very fast, I will be ordering more products from aussie massager And they are made in Australia even better
Love that sleep mask with Bluetooth. Works perfectly, can't wait for the next weekend to sleep in with it. Very comfortable to wear, perhaps a bit bulky but I guess it has to be, in order to completely block out light. Very handy that it is washable at 40°C. Would definitely buy again.
Reviews with attachments
I've had my cloud slippers for quite some time now & wear them everywhere everyday I've had several foot surgeries and knee surgery, the slippers are an absolute delight to wear Highly recommend
Slow shipping, and item arrived in either a used or damaged condition with scratched screen. Seeking refund so i can buy one locally.
Very polite and friendly and a very fast response to message regarding the arrival date. Nothing seems too much trouble. The delivery was just as fast as I have ordered several items at different times from the company. Show reply
The Cupping Massage Instrument arrived quite promptly but the device is not as shown on the packaging. Possibly 2nds or cheap knock offs in original looking packaging. No LED timer display, pressure relief does nothing. If they were super cheap I'd expect it but they weren't.
Latest follow-ups
I love this online shop great for massager products and I have just purchased the cloud slippers , they arrived today and are soo soft especially after a long day slipping into these really takes the pressure off your feet. Once again another great product from the Aussie Massager Store.
Follow-up · Yeah hi, the shoes are very durable, no arch support but no need they are thst soft, great grip not at all slippery.
I'll first start by saying the owner of the business offered me a $30 credit off my next purchase with limited time to spend it, but regardless of the offer I've decided to write a review because the product is great. I purchased the heating… Read more
vibration massage shoulder pad because I have chronic pain ongoing in the left shoulder now for the last 5 years or so from physical work, which has rendered me unable to exercise my chin ups, pullups, etc... With the help of herbs, exercise, ice packs and creams I've been able in the past 9 months to get back on track, but still needed more assistance to help repair and relieve pain. This shoulder massage and heating unit is brilliant and helps reduce and repair pain before and after exercising. It has enabled me to increase my physical activity, reduce my pain markedly and know that at the end of the day if I need some assistance it is there waiting. I would highly recommend this product to anyone experiencing pain in their shoulder area and surrounding. Good service and product arrives on time well packaged.
Follow-up · Yes it's very comfortable to wear, the heat lasts for ages, haven't timed it, and the e vibration settings are fantastic. I can get just over a week of around 10mins or more each day before having to recharge. Recommend the purchase well worth it!!
I ordered a shoulder brace, it only come is one size and states it’s adjustable. It wasn’t suitable. When I raised this matter with their customer service they were not heavy on the customer service. There’s an extremely limited window to return… Read more
items purchased, after you take into consideration the time it takes for it to get to you and then send it back to WA it was unfeasible.
So I have a sore shoulder and brace suitable for for an adolescent.
Follow-up · I haven’t had any support from their equipment. Sizing stated it fits all sizes due to Velcro. Unfortunately it barely covers my shoulder and even with someone helping to pull it altogether to try and make the Velcro straps to reach, but it doesn’t and it shortly unfastens due to small size.
Positive reviews
I ordered a orthopaedic hip brace as I was having pain in my hip. It added comfort, and unfortunately due to sepsis I had to go for a hip replacement. Up until the operation I wore the brace constantly and it gave me some relief from the pain. After the surgery I used it in conjunction with the physio, and it offered support. The best part is that… Read more
it is universal so that it can be used on either the left or right hip. So I will keep this in reserve, just in case I have more problems in the future. I had researched the brace before I purchased it and I found that the Aussie Massager Store had the best price. The delivery of the article was excellent, as I live in a remote part of North East Victoria. The quality of the product is excellent, and to wear it was a simple to put on. Over all this was a great purchase. And I check out their website on a regular basis to see what other articles they sell that I might need, and the pricing is excellent.
I was lucky enough to be recommended this store, particularly the 'compression back belt'. I have since endorsed this product and even purchased it as a gift. For anyone with lower back pain, this will significantly improve daily living. I hope, however, that you do not have a one-track mind like me, as there is a vast amount of products available on their extremely user-friendly website. So go on... be adventures.
Find out how Aussie Massager Store compares to other Online Shops
Know better, choose better.
I suffer from pretty awful neck pain everyday and this product is a must for me, helps me sleep better and wake up better and gives me a stronger start to get through another day. Customer Service has been very helpful with any concerns, so Thank you!
Negative reviews
Took forever for the order to be shipped and when I did eventually get it a month later, the product was the same quality as something I could have purchased from a cheap Chinese store and not one size fits all like it was advertised. Looked more like a kids brace than an adults. Poor quality, poor communication and poor service
Received an email stating the ordered product was not available. A day later received an email stating that my order had been sent, it included a tracking number. Fast forward 2 weeks, checked tracking number, stated in transit, waited another week, tracking number stated in transit, contacted Aussie Massage Store, was told that the item was not… Read more
available therefore had not been shipped! Made formal complaint to Aussie Massage store, ACCC, Consumer protection! It is illegal to mislead customers, by being supplied with a shipment confirmation email with a tracking number, a fraudulent tracking number at that this company deliberately breached Australian consumer law! I then contacted my bank and engaged in a disputed transaction with this company! I did get my money refunded but no apology! No, I cannot in good conscious recommend this company due to its intentional deceitful sales tactics. My advice is to shop elsewhere! Totally disgusted by their antics!
I have received a massage gun that wasnt the same as I ordered. I ordered one with 32 speeds and recieved a 6 speed one. Miss marketed. Once I received the massage gun it was faulty and doesn’t not work. Company does not offer refunds only store credit.
Recent reviews
5 star service and product. I bought a neck massager for my husband. It works perfect so far. The description is accurate. Shipping and after sales were professional also. Great experience.
I bought a shoulder strap and it was really great. My left shoulder is tense and I used this product and it helped me a lot. I am a chef and I had severe shoulder pain and this product helped me a lot.
Purchased a Professional Massage Gun from Aussie Massager Store to give as a Xmas gift for my husband. The order went through smoothly. The product has proved perfect releiving my husband of his many aches and pains. Delighted to buy from an aussie company.
I ordered 3 pairs of cloud slippers coloured orange, black and green. (I had my heart set on the green). I was a tad disappointed when my parcel arrived and there was no green. I got in touch with the Aussie Massager team and explained what I had received. They assured me that they will act on this issue. Within 2 weeks, I was surprised… Read more
another parcel was delivered to me free of charge and it was the one I was after. That made my day!! I wouldn't hesitate to recommend Aussie Massager Store and the team for your footwear needs as they are true to their word and I can say, not many businesses would go to any length like these guys did to make their customers happy!
I recently purchased 3 x Silicone Honeycomb seat cushions. It's too soon to say if they're helping with my daily pain etc. I have one in my car, one at my study desk and one on my recliner. Still early days yet, so time will tell how they help me. I found the website quite easy to navigate, all the way through to checkout. The range of products on the website was quite extensive. The silicone honeycomb cushions look like good quality products.
Find out how Aussie Massager Store compares to other Online Shops
Know better, choose better.
The Aussie Massage store is my go to for gifts. Their website is easy to use and they have lots of variety. I can buy products for family & friends to ease aches and pains or for a pamper, like a foot massager, neck strecher/pillow, warming socks to a massage chair. Always find something.
Aussie massage store has always had everything I have needed and wanted I love every product I have purchased and I fully trust the brand and company thanks for such a reliable product and friendly service
The compression socks give me amazing relief. I have experienced vein insufficiency since a dvt in 2016. The quality is fabulous. These socks wash and wear well on repeat. Mine lasted a year before having to repurchase. The company has clear communications, and postage is always timely.
I purchased a posture corrector and am very pleased with it because it makes me feel better about my posture. It also makes me more attentive to my posture even when I'm not wearing it. Thanks for being.
I have purchased goods from this site twice and have received the correct items promptly on both occasions. I will continue to shop here without question in the future.
I love the massager I purchased 3 years ago and still use it. I originally ordered it for my partner but seem to use it more than her. She uses it for her hips and knees. I on th other hand use it on my shoulders neck and back. Absolutely love the quality and its certainly working just as good as the day I purchased it 3 years ago
I bought a tens matt and I use it regularly as I am a type 1 Diabetic. It works so well for back pain and nerve pain. My whole family use it now. Great price which is why I bought it from Aussi Massager.
Misleading site slow delivery and non existant customer service. The refund policy is exchange only for other dubious products. I wont use again and regret using first time.
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.