128 reviews
AI reviews summary
Pros
Cons
Verdict
Aussie Solar Batteries offers high-capacity systems at market-leading prices with professional physical installation. However, significant inconsistencies in administrative support, post-sale communication, and scheduling reliability impact the overall experience. While many enjoy substantial energy savings, others face long delays or sudden contract cancellations.
I requested online quotes for solar batteries for our home, and several companies contacted me with their quotes. Once I had decided on the battery brand and capacity that best suited our needs, I went back to the same companies and asked them to quote on the exact same system so I could properly compare their prices and offerings. I can honestly… Read more
say that Aussie Solar Battery wasn't the cheapest option. However, they were happy to review competing quotes, discuss the differences and work through the pricing with me. After speaking with Andrew several times, I ultimately decided to go ahead with Aussie Solar Battery.
Pre-purchase experience:
Andrew's customer service was above and beyond my expectations. At no point did I feel pressured or pushed into purchasing their system. Instead, Andrew took the time to answer all my questions, explain the options and provide helpful information so I could make an informed decision.
His knowledge, patience and honest approach really stood out. The experience gave me confidence in both Andrew and Aussie Solar Battery, and ultimately helped me decide that they were the right company to go with.
Installation and post-installation review:
I will be sharing a separate review covering the installation process and post-installation support, so stay tuned for an update on how the rest of my experience goes!
Great sales and installation teams. From sale to completed installation within 2 weeks. Reasonable support after sale. The battery product is running smoothly without problem for 2 weeks since installed.
Aussie Solar Batteries installed a 42kwh solar battery today, they have done exceelent job, they installed it within 2 weeks from signing contract although the contract says within 8 weeks. The installation team came on time, and did a very good and clean job. I could evaluate the job as I am retired electrician and electrical engineer as well. Thank you Aussie Solar Batteries, I strongly recommend you.
Reviews with attachments
Really great customer service and prompt installation. The whole process was really smooth. Done on the main house and the grannyflat
- +1
Really happy with my recent solar panel installation! The team made the entire process easy and stress-free, with great communication and customer service throughout. Everything was handled efficiently and the installation process was well organised. Thank you to the team for making it such a pleasant experience. Highly recommend!
- +1
28kwh home battery installed at Port Broughton in S.A. Great sales and price backed up by a really great installation team - very neat and tidy - thank you so much ASB
What a great company to deal with. I shopped around for a 28kwh battery, there was no pressure from the salesman unlike some of the other companies I spoke to. No deposit needed and a very quick install time frame. Mick the installer did a fantastic job, so neat and thorough and handed over the installation guiding me through the set-up and the app making sure I was comfortable with everything before he left. Fantastic job,product and company.
I live in Queensland and had a solar PV system and battery installed by this company four months ago. The service was incredibly efficient — the entire PV system and battery were installed in just one day. Everything has been working perfectly ever since, with no issues at all. I can also easily monitor the system’s performance in real time through the app, which gives me a clear view of how everything is running.
I have never seen an installation like this started off with 2 people arriving explaining what they were going to do i looked outside and hour later there were atleast 10 people amazing work battery is great cant fault.
I had my FOX 28KW battery system installed yesterday. All I can say is what an incredible experience I have had. Aladdin Radwan from Aussie Solar was professional at all stages of the process. He answered all my questions regarding the battery and installation process, replying to texts even on weekends. My biggest concern was the quality of the… Read more
installers and I am happy to say that Aussie Solar has lived up to their reputation at only using the best installers. James Liptak installed my batteries and was very professional and took pride in his work. Well done Aussie Solar you nailed it!!
Good service. Quick to send my quote with same price as advertised. Quick to have installed and Sunny set the battery to charge and discharge at the optimum times. Thanks guys.
We recently had our battery installed by Aussie Solar Batteries, and the entire process was seamless. Our installer, Joe, was punctual, friendly, and efficient, finishing the job well within the estimated time.What stood out most was the customer service—they gladly answered all of our questions during the handover. Most importantly, the system… Read more
performance has been excellent since installation. Great communication and great results. 10/10 experience!
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I recently had a FOX ESS battery system installed by Aussie Solar Batteries and the whole experience was excellent. The team was very professional from start to finish, explaining how the system works and making sure everything was installed neatly and safely. The installation was clean and efficient, and the installers took the time to answer my… Read more
questions and walk me through the monitoring app. The FOX ESS battery system looks great and is performing really well so far. Very happy with the service and would definitely recommend Aussie Solar Batteries to anyone looking to add a battery to their solar system.
Great job on most counts. Only reason not to give 5 stars is there's no on-site visit beforehand, making it impossible to know for certain where (or if) the battery can be installed. In my case I had to scramble to build a wall under our rear deck to mount the battery and inverter to - after the installer had arrived - as none of the places I had… Read more
sent to Aussie Batteries in the photos turned out to be compliant. The installer was a bit grumpy with me, but did a great job. ASB was the only provider who could a) source the battery and inverter and b) complete the installation before the April 30 government rebate deadline. Also, my Fox setup is a beast! Running with Globird as the provider, I'm now cost neutral.
- +2
I had a massive 40kWh Fox ESS battery system installed late last year to pair with my solar panels and help power my home and Tesla, and the results have been absolutely phenomenal. You can see from my app stats how much it has optimized my grid usage! I really want to give a special shoutout to their Sales Manager Jason. From day one, he was… Read more
incredibly meticulous. He took the time to provide a deeply detailed introduction to the system, ensuring it perfectly matched my heavy energy needs. The customer service didn’t stop at the sale, either—he personally followed up and closely monitored the entire installation process to make sure everything was executed flawlessly.
The installation is incredibly neat (as you can see in the photos), and the system is performing exactly as promised. Highly recommend this team if you want top-tier service and professional execution!
Aussie Solar Batteries are a great company to deal with. Their telephone staff were fantastic and located in Australia. My contact with them, Jeff Brown, went out of his way to be helpful and friendly. I had occasion to call him a couple of times before my installation and he answered my questions fully. Their 42kwh battery and 8kw inverter were… Read more
installed on Wednesday, 11/2/26 and their installer, Greg Lees also excelled.
Great job, I'd thoroughly recommend them
With government generous rebate on solar battery I have decided to get one and connect to my current solar panels system. The biggest question was what company to engage and trust with this task? Glad that Solar System Pty Ltd / Aussie Solar Batteries came to my attention through Google search. By choosing this company not only I’v got best price… Read more
on 42kw system but also professionally job done all the way. Couple persons I have dealt with come to my praise for professionalism and dedication to customer : first Jasmine was there from start to finish organising and promptly (despite high volume demand) answering to all my inquiries in professional manner. I must also praise electrician Eric and his team of dedicated techs who manage to finish installation of battery system in one afternoon despite very strict solar batteries installation requirements. I was so impressed with this team work of Aussie Solar Batteries that I can highly recommend to anyone thinking to go the same route and install solar battery at they premises by choosing them. Cheers Danny
Had my solar and battery system installed by Aussie Solar Batteries a few weeks ago. I purchased a 42kwh battery with 6.6kw solar panels to go with my existing solar system. There was a bit of delay in the installation date, and their communication could be a little better; but I'm extremely happy with the result once installed. Simon and his team… Read more
were very friendly and professional, they installed the system very quickly with everything connected really neat.
The whole Fox ESS battery and inverter system works great. Through the FoxCloud app I can track a whole heap of information including how much solar I produce, the state of the battery, control how much I export to the grid, etc. With the battery and solar, I haven't had to use any energy from the grid so far.
Overall, very happy with Aussie Solar Batteries and the Fox ESS battery and inverter system, highly recommended for those looking to install solar and batteries.
Latest follow-ups
From first enquiry to installation the salesperson, Michael Lange made the process so easy. I did a lot of research on a number of solar companies and Michael actually listened to what I was trying to achieve and worked WITH me to build the right… Read more
solar battery system for what I wanted.
I ended up getting a 42kw foxess battery installed with a 15kw inverter to my existing solar array and I have now reduced my monthly electricity bill from $350 a month to $4.16 this month. I am extremely happy.
Follow-up · Absolutely it met all expectations. Very quick installation once the deposit was paid install date was booked for the same week. Post installation support was amazing. I called to get advice on the settings for my system and was helped instantly and given easy to follow steps and advice.
Very happy with the customer service and performance of battery
Follow-up · After sales is very good. No product is 100% foolproof but the ability to fix issues has been attended to very well
the guys from Aussie Solar turned up, got straight into the job, as per photos did a great job. Would recommend using them for alk your sokar needs.Super helpful easy to deal with great prices
Follow-up · tech support is slow, system seems to b working as expected, install was quick ,guys did nice install, neat and tidy
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Positive reviews
Aussie Solar Batteries installed a 42 kw battery a few months ago. There has been a minimal saving on our electric bill to date but the weather has not been too great. Looking forward to see how the battery and solar panels go in the summer.
This is an updated review. In my previous review, I gave two stars because unprofessional installers let me down. The company responded positively and addressed all my concerns. Thank you for being proactive.
We have had the FoxEss 42kW battery installed for over 9 mths now and loving it. Our electricity bill for last 2 quarters have been less than $50, for April - July it was $34.69! We managed to get battery installed before the rebate reduced with the wonderful help of Olie L, who explained and found the best option for us. The after sales care… Read more
was exceptional, I know I can always reach out if I had any questions or issues and he would always get back to me with a solution. If he couldn’t answer the technical side of things, he would get his technical team to contact me. We have been so happy with his customer service that we referred him to several of our friends and neighbours. Definitely recommend to contact Olie L.
Negative reviews
While we are very happy with the battery performance we are totally dissatisfied with the installation process. We replaced an older smaller battery with a new max size system. We supplied photos of the old battery and indicated the new battery to… Read more
go in the same place. We also supplied photos of the powerboard and were given a quote which we accepted. The installer did a good job on replacing the battery and the physical installation of the new battery but indicated a personal charge of $500 for disconnection of the old battery which we paid though we thought that should have been in the quote as we clearly indicated the old battery in photos. Our previous system was wired to ensure our household power circuits were supplied from the battery during a blackout. We assumed that would be the case with the new battery as our old setup should have been apparent to the electrician. During a recent blackout we discovered we had no household power though the battery was over 80%. We were never told that we needed another component to ensure operation during a blackout and this was not mentioned by the electrician. Had this been indicated to us up front we would have paid extra to avoid the inconvenience. Despite back and forward corespondence with Aussie Solar Batteries Tech Support Team, we got nowhere. We are now getting a local Electrical company to rectify our system. Aussie Solar Batteries clearly need to ensure their customers are informed of all the details/options/cost of the installation.
Follow-up · There is what I assume is a relay to switch power from the battery to the house by passing the mains. The $500 was for the disconnection of the old battery - which took only a few minutes!
We signed a contract with Aussie Solar Batteries Group six weeks ago for a battery installation. Today we received a phone call advising that they are unable to proceed with our installation, with no clear explanation provided and no written notice… Read more
given. This has been a frustrating experience and we are disappointed with how this situation has been handled. We are hopeful that the team will take this seriously and work to resolve this matter promptly and professionally. We will update this review once the situation has been addressed. Giving the benefit of the doubt for now.
Follow-up · They finally installed our battery as per our contract, however, no apology nor any reasons were given as to why they called to cancel in the first place. The installers that came to our home were very professional and efficient in doing their work.
I had a very frustrating experience with Aussie Solar Batteries. The biggest issue was not the system itself, but the complete lack of communication and accountability. There were clear issues with my Energex connection application, but when I tried to contact them, my emails were ignored, my texts were not replied to, and the person responsible… Read more
never answered calls. I was completely unable to reach anyone to discuss the problem. In the end, I had to contact Energex myself, only to find that nothing had actually been done on my application.
Even after lodging a formal complaint, there was no real attempt to resolve the issue and no proper apology. Instead, my sales contract was simply cancelled.
Very disappointing experience. I would strongly advise others to be cautious, especially if communication stops once you agree to proceed.
Recent reviews
After getting quotes from a few solar and battery companies, I was honestly at my wit's end. So many "cowboys" out there throwing around confusing jargon, conflicting advice, and pushy sales tactics that left me second-guessing everything. It was ridiculously stressful trying to figure out who to trust. Then I spoke with Michael from Aussie Solar… Read more
Battery, and it was such a relief. He took the time to actually explain things properly, answered all my questions without the sales pressure, and genuinly put my mind at ease. For the first time in this whole process, I knew I was dealing with someone who knew what they were talking about and had my best interests in mind, not just trying to make a sale, so relaxed.
The installation team were just as impressive — professional, efficient, and tidy. They clearly knew exactly what they were doing and once finished they walked me through the system once it was set up and made sure I understood how everything worked before they left. The whole solar system internally manages itself, and you really only need the app if you are curious. I love not having to attend to any aspect of the daily solar or battery running.
Overall a fantastic experience from start to finish. If you're feeling overwhelmed by all the idiots in the solar industry like I was, do yourself a favour and talk to Michael and the team at Aussie Solar Battery. Highly recommend to anyone looking to go solar or add a battery system.
Aussie Solar batteries were a pleaseure to deal with. The process was factual, quick and they actually explained what I actually needed to reduce my power bills. The installers were professional, they explained the system in detail including how to use the Solis app. Highly recommend them for a new home battery.