455 reviews
Australia Hoverboards do NOT honor their warranty or the Australian Consumer Guarantee (Statutary Warranty) of 12 months. Purchased and recieved unit with no fuss, the units battery failed after 9 months. Warranty offered by reseller is paid assessment and repair with the unit being shipped at my expense. After sales support is poor, expect to… Read more
wait a month or more for each of their responses. Their warranty process is purposefully made difficult and slow to dissuade buyers from persisting, then they ultimately decline to honor warranty (in my case due to using go kart attachement for a hoverboard, despite no damage to the unit at all, assessment to void warranty given from basic pictures I provided of the outside of the unit).
I lodged a complaint with the Australian Department of Justice - Community Services and Consumer Protection who advised the companies offer of a paid warranty assessment and repair is reasonable under the Australian Consumer Law.
Quality of the product and its battery is cheap, but I expected to get at least 12 months out of the unit, or at least have the 12 month warranty they offer honored.
This company has many business names/websites (sourced from business lookup on abr.business.gov.au): - Electric Scooter Australia - AUSTRALIA HOVERBOARDS - Electric Skateboards Australia - HOVERBOARD WORLD - hoverboards galore - HOVERBOARDS WORLD
If you don't avoid them, be wary of cheap quality, short battery life span, and essentially no warranty or after sales support with your purchase.
Very disappointed with the follow up service. Hoverboard was not turning on within the warranty period and contact made with company. Lengthy delays in response resulting in board being out of warranty. Now they are refusing to deal as a warranty issue and want the board posted to be fixed at our cost! Do not buy from here!
Don't bother. Cheap Chinese crap! Apparently this attached photo is not covered by warranty! 6 months old ridden by a 15 year old girl to work and back. Their phone number not connected only email works. Stay away imo
Reviews with attachments
Purchased the ESA Pro electric scooter from this company and have been very happy with both the quality of the scooter and their customer service. A few months after buying it, my son accidentally hit a pole and broke the wheel. I reached out to their support team, and Alex was incredibly helpful in getting it fixed. Even though I had to cover… Read more
the shipping cost (which was reasonable, especially since I’m in another state), they made the whole process smooth and stress-free. The scooter is still running great — the battery lasts long, and the overall performance is excellent. Highly recommend!
Fantastic company. Initially I was a little worried about some review on late delivery but I was excited when my order arrived before Christmas as promised, its a super busy period so i recommend pre ordering. Great customer service they answered my emails promptly and professionally. My 9 year old daughter loves her hoverboard and rides it… Read more · 1
daily, she has added a cart now and it's even more fun. This hoverboard is well built, it's so tough my daughter puts it to its limits and thrashes it and it has not skipped a beat. Reasonably fast to charge and the charge last a long time. This is great value for money especially if you use a promotional coupon. Highly recommended and would buy again from them.
Great product! My son absolutely loves it, I would definitely recommend! Show reply
Great service!! Great product. Grandson loves it. Great quality. Recommend Show reply
Happy hovering! – We love our Australian hoverboard! It is so user friendly and fun. We gave one to our 8 year old for her birthday 3 months ago and she has played with non stop since then! The whole family loves riding on it too. I would highly recommend this hoverboard. It’s great value and excellent quality. Show reply
We have bought 4 hoverboards for our kids. 2 of these have failed. One in warranty and one just outside the 1 year warranty. The one within warranty the company would not pay for the return postage, after we eventually paid the $50, they then said our warranty was void due to water getting into the board - it had never been in puddles of water or… Read more
anything worse. They then gave a slightly reduced price on a new board, but didn’t return the old board and battery etc.
Our neighbours also purchased some for their kids, one of the three purchased failed in the first two weeks and it took weeks to get in contact and a response.
Buying the boards are a gamble. Two of ours are still going ok, but who knows how much longer they will last.
The terrible customer service and faulty products are not worth the gamble. When we purchased our boards the company rating was 4.8/5…it is now 3.8 and dropping.
I strongly encourage people not to rate the boards until you have had them for 12 months as that’s about the life of your purchase.
- +5
DO NOT PURCHASE FROM THIS COMPANY Received a faulty hoverboard for my son for Christmas, they don't answer their phone, take weeks to respond via email, I've been in correspondence with them since January it's now MARCH they are refusing to give me a refund even though I am entitled to one according to consumer law, they keep on offering me a… Read more
repair or replacement which I do not want as this has been an HORRENDOUS company to deal with and I AM ENTITLED TO A REFUND, THE PRODUCT DOES NOT WORK, ITS A MAJOR FAULT
They were first refusing to do anything until I blew up their Facebook page with comments, which they have now blocked me from They were not actively working with me to resolve the matter I sent an email on the 18th of February saying that their "troubleshooting techniques" did not work, and they never responded until I blasted them on social media, I would rate them 0 stars if I could, an abhorrent company that does not know basic consumer law and refuses to do the right thing by the customer They keep on copying and pasting the same email over and over again even though I have said on COUNTLESS occasions I do not wish to get a repair or replacement and go through this process AGAIN if I get another faulty product DO NOT RECOMMEND
I never even got an invoice or any email correspondence from this company after purchase and/or shipping so that should have been a red flag to begin with
My son’s hoverboard, which was a Christmas present, broke a week later and despite raising support tickets and sending emails, 2 months has passed without a word. Their phone number also does not connect! Do NOT purchase from this company.
I purchased an ESA GTR Electric scooter and a lock for it. The lock never arrived. The scooter was advertised as POWERFUL and able to climb 25° slopes. It can't climb the slightest of inclines, so it's pretty much unusable. I sent the seller numerous emails, but have had no reply. I called them twice, but they won't answer the phone. Their web… Read more
page is Electric Scooters Australia. Do not buy from these people. Once they have your money, that's it. They offer no after sales service at all.
Hi Sean, Our apologies for the experience… Read more (+1 reply)
Find out how Australia Hoverboards compares to other Online Shops
Know better, choose better.
Latest follow-ups
Company has no customer service after board broken after two uses, I've reached out over multiple platforms phone, email and Facebook. No responses or it there was it was automated bot. Only going to take your money and run.
Follow-up · • 12 months warranty as per Australian consumer law, board failed after two rides • no drive in one wheel • yes carried out multiple diagnostic tests and resets as per sites recommendations Note after multiple missed emails and no response after sending all information required a replacement board was sent still customer service was extremely slow,
Don’t not buy from this company. They don’t help you, they don’t answer emails nor phone calls. Then when you complain they demand you take the review down. They won’t help you at all. I have a faulty hoverboard that I can’t do anything with and these people will not help. There’s much better businesses out there. BEWARE OF THIS COMPANY
Follow-up · Still the most awful company to deal with. I sent them videos and photos of broken hover board and first thing they said is take down the review and we will sort it out. I will not be doing that so now they won’t help anymore. Still can’t get hold of anyone and no help.
I’m very disappointed with this company’s service. I placed my order at the end of November and became concerned when it didn’t arrive. I tried contacting them by phone and email multiple times but received no response. The scooter finally arrived… Read more
this week, but it’s the wrong color. I ordered the pink version for my granddaughter, who loves pink, and received a grey one instead. I’ve tried again to reach the company to arrange a replacement, but still no reply. My granddaughter is 7 and will be so disappointed. Poor communication and incorrect order fulfillment have made this a frustrating experience.
Follow-up · PayPal was use, no tracking information and the scooter was packed in a box.
Positive reviews
Worried.it was a scam at first but have since spoken with Alex from Australia Hoverboards and look forward to receiving my order. Thanks Alex for the phone call, it's put my mind at ease and appreciated. Show reply
Purchased as a Christmas present for my 11 year old. It has been a few months and charging/working well. Solid product. Music can play very loud! Overall very happy with our purchase. I was a little worried with some of the complaints, and we have not had to use customer service - so have no comment on that. My only gripe was that the delivery was… Read more · 1
well over a month from dispatch. Not sure how something could take that long and admittedly we were worried it wouldn’t show in time for Christmas. So be warned - delivery takes a very long time!
My son loves his hoverboard.. we all like to have a turn on it. He finds it easy to control and battery lasts quite a while considering how much he uses riding in the street with his friends most days! Show reply
Negative reviews
Worst company to go through brought a electric scooter it’s been nothing but trouble to try and get them to fix it it’s not even a year old they don’t get back to you takes them days to reply would not recommend getting there products
Block you or dont return emails or calls take money and dont fill the order been waiting for ages so my kids can ride hoverboards. Disappointed being they were christmas present
I brought a scooter off this company’s other company ESA electric scooter Australia as their ABN shows you all the company’s they are selling similar goods on. Stopped working after a month of giving it to my son for Christmas. Finally after weeks they got back to me and told me it’s the battery just from me sending videos and I have to pay for… Read more
shipping even tho the battery is under warranty. I found a guy on Facebook with the same problem and they posted him a battery for free but for some reason they want to charge me. Have seen so many post from others stating they are no help and sell faulty goods. Be careful and read reviews every where not just their website.
Hi Sheza, Thank you for your feedback, and… Read more
Find out how Australia Hoverboards compares to other Online Shops
Know better, choose better.
Recent reviews
The business itself has not been pleasant. I ordered my daughter a hover board plus handlebars for Christmas. The handlebars did not arrive with the order, which is fine I understand mistakes happen. The correspondence since has been poor. I emailed asking for a refund of handlebars in January and still waiting for it to be actioned. Each email… Read more
response from them takes a month minimum. I really hate to leave negative comments/reviews on businesses but I have never delt with such poor customer service before. UPDATE: 4/05/2026 - 5 months since first email and still have not received a refund
I’m happy to amend this review if I can hear back from someone who can help. We purchased an Australia Hoverboard Off Road Hoverboard NS8 in August 2024. It no longer works or holds charge. I’ve made multiple attempts over the past few months to contact the company. Initial emails bounced, so I located another email address via their Facebook… Read more
page. I’ve created support tickets through their website and tried calling the listed phone number, which redirects to a mobile voicemail ([Name Removed] says to send him a text message).
Unfortunately, the mailbox is full and text messages are undeliverable.
We own another hoverboard from a different company that we’ve had for longer, and it still runs perfectly. This model was $100 cheaper at $549, and while I was trying to save money, I regret this purchase due to the complete lack of after-sales support.
At this point, I feel extremely let down and just want the product repaired or replaced so my son can use his hoverboard again. I’m posting this in the hope that someone from the company will finally respond. I will update this review if the matter is resolved.
In the meantime, while I can’t tell anyone what they should do, I would recommend exercising caution before purchasing from this brand. Based on our experience, there is no customer support I can vouch for, and compared to the hoverboard we already own, this one is not worth the money.
False claims statement free australia wide - Its actually $29 to most of australia including capital cities statement delivered by xmas - 5 weeks since i ordered. 3 weeks ago was xmas statement orders - dispatched & fulfilled within 3-5 working days. false statement - excellent customer support. the phone was diverted to full message bank … Read more
more than a month ago, the online messaging is switched off and emails arent responded to.
cant comment on product as still waiting
Hi Jac, Thanks for your feedback. We’re… Read more
Buyers beware! I ordered a Christmas gift on 9th December and paid $29.00 for 3-5 days shipping. The order has been paid for in full and I have still not recieved it 4 weeks later. No emails, no tracking advice, zero communication. I emailed on 18 December but still havent received a reply. Have called multiple times but continously goes through… Read more
to message bank. Feel like I've been scammed from an Australian advertised company. Really disappointing.
Hi, We’re very sorry to hear about your… Read more (+1 reply)
Still waiting for the delivery (for a child for Christmas) of one hoverboard and one handle from 5 December 2025. Have you gone out of business. Emails are not being responded. Telephone is not being answered. I ordered 1 hoverboard on 5 December order ref 546475. Received it on 16 Dec 2025 I ordered 3 more hoverboards and one handle on 6 December order ref 546484. I received 2 of the boards on 16 Dec 2025.
Board has now arrived. Quality of the board is fine.
Broken hoverboard within 10 minutes on Christmas Day. 6 emails and 50 phone calls and NO ONE replies or answers the phone to help. Info could give zero stars I would. Do NOT buy from them
Hi Tehani, We’re very sorry to hear about… Read more
I purchased two escooters from Electric Scooter Australia which is the same company as Australia Hoverboard using the same contact phone number. Only one was received. They are not answering the phone. Order 1886.
Hi, Our apologies for the issue with your… Read more
Australian hoverboards, please respond to my multiple messages. We have an order #546800. This is a Christmas present for my son. Need to know it will be delivered as stated it will be at the time of purchase.
Hi Jono, Thank you for your message and… Read more
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Jay & Stacey, we’re very sorry to hear… Read more