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Tracking doesn't update
Tracking of first online order never updated even after a week..supplier then sent the item a second time... Now I find out the first item was returned to the supplier... No idea where the second item is, as again the online tracking shows no progress since it was despatched a week ago???? Will not purchase from an online seller who uses Australia Post
Delay after delay
Still waiting on a parcel that was supposed to arrive by 23 March. Was finally in my suburb yesterday, only to be transferred to another facility last night and back again to my suburb today yet still not delivered. What the hell is the issue??? Can't even contact them to say I'll come collect myself, can't even speak to a human being. A complaint put in days ago to investigate and nothing. The service is pathetic even for current conditions.. now worried an urgent delivery of medication won't make it on time causing medical issues. Absolutely pathetic service (there is none).
Covid19 parcel thefts
Purchased item on eBay for delivery.
Tracking showed delivery however I certainly didn't receive it.
I get safety eg door drop no signatures during Covid19 pandemic but thieves are also benefiting from this practice.
Parcels going missing in our estate at a much higher rate these days.
Australia Post loses medical equipment
We ordered a wheelchair at the beginning of March from Sydney and was told it would be with us on the 6th March. Well that didn't happen and on enquiry to Aust Post and subsequent investigation, it came up as missing.
So the supplier was advised and they sent a replacement which should have been with us by the 2nd April. Australia Posts tracking site says "On Time" - but it is nowhere in sight.
If it wasn't for the fact the receiver is in considerable pain and requires this for mobility, it would be laughable how poor the postal system in this country is.
Update: after some calls further up the chain, the wheelchair finally arrived this morning, with the packaging looking like it had been run over by a truck.
- Domestic Courier Post
- Verified customer
Delivery Driver didn't knock & left a card for me to pick it up during the coronavirus lockdown
I signed up for notifications to track my parcel & I've been refreshing their website checking the tracking details. When I refreshed the tracking details I saw "attempted delivery-no-one in attendance". The delivery driver even didn't knock, he just put the card on my front door & took off. Now I have to wait up to 3 days for redelivery, a further 3 days on edge waiting for their card ninja slinging delivery drivers. I'm self isolating due to the coronavirus, it's already stressful enough without their drivers doing this to customers now.
Tracking is a feature that rarely works
Tracking is a feature that rarely works, text messages from Aust. post come after delivery has already been made. Deliveries made way outside expected time frames and all this was before Covid-19.
I tried contacting Aust. Post via chat no agents available, tried calling zero agents taking calls and yes this was inside their AEST time
How can they be partnering up with Woolworths to delivery essentials to those in need, when they cannot cope with regular postage.
God help anyone who might actually need life saving medication from Aust Post new "pharmacy home delivery system"
With a delivery system this slow, COVID-19 will have a vaccine before we get out packages.
Thank you Australia Post
Thank you Australia Post for my delivery s during isolation , you guys are doing an amazing job. You have taken the stress from my family by bringing our things safely to our doors thanks guys
Lost my package!
Terrible, absolutely terrible! I ordered clothes online with express shipping so my package should’ve only taken a day or two to arrive. 3 days past and there’s no sign. I decided to wait a bit longer for it to come before I sent in an enquiry for lost packages. They sent me an email today saying they can’t find my package!! They somehow lost my package yet expect the company I bought it off from to compensate my loss/replace it. Some businesses take no responsibility to the package once it been sent to the courier so for them to blatantly say they lost it and to contact the sender is ridiculous. Absolutely ridiculous. They lost my package, they should be compensating. I am incredibly mad at this situation and want my money back.
Absolute Disgrace!! Disgusting Behaviour!!
Absolutely disgraceful service from the delivery driver who "delivered" my parcel today. The driver walked up our steps and then threw the item up in the air - 5m across our patio though our open front door onto our hard tile floor.
I was right there watching the entire thing and could hardly believe what occurred.
I understand that social distancing is required at this time but he could have simply left the item on the front patio. There was absolutely no need to throw the item at all!
The item inside was an electronic writing device that...is extremely fragile. I was right there in front of the door, he could have just told me where he was leaving the item. The package may have internal damage due to the unprofessional and careless way in which it was thrown across the room by the driver.
200km, same state, 14 days later....still delayed. A f'n joke!
Same state, different state, could be coming from the next street...they are completely useless. Tracking is useless and never updated. Customer Service is non existent. No excuses. Just the basic facts.
Left with a status Item Bagged
Had a parcel to be delivered to India on sent it via AusPost International Express service on the 23rd of March 2020. Since then there has been no updates, Help!
Item sent on the 30th with express domestic and still haven’t received.
I have an item that was purchased on the 27th and tracking that it got sent on the 30th. It’s stuck at a facility that’s 30kms from me since the 4th of April. I can’t call because they tell you if it’s not medical needs to simply hang up.
I can’t enquire because to do that requires to register on the website. So I register and I’m still waiting to get a verification email but I haven’t got anything and even checked my spam/junk mail just in case. I can no longer try to register because I’ve made too many attempts.
Even before the virus postage from the Eastern States was slow now it is ridiculously slow, items are just sitting somewhere for days when all they need is loading on a truck and moved on. I consider post an essential service that needs to operate 24/7, with the rate of unemployment as it is there are many to help achieve an acceptable rate of efficiency. Service at my local post office is fine, this is about the speed of dispatch- if items are not moving back loads will only get bigger, the virus is an excuse as Aust Post is exempt from travel...restrictions (It takes a truck 3-4 days to travel to WA and the virus has no chance survival under even normal postage times- 10 days+!). I gave a one-star rating as it the lowest I can give, it appears I am not alone in my thoughts. Sadly it makes no difference what we think or know to be the truth. Change? Don't hold your breath.
400 km to travel, within same state, three days later still not here
As l work in the courier business, that offers overnight delivery Australia wide, l know to not receive a document, posted three days earlier within shows utter incompetence on every level
I live in New Mexico, USA andwas expecting to receive a shipment from Rotec Aerosport in Melbuorne Australia. The shipment was supposed to take 3-4 days because it was shipped international express. The Auspost website reported that the shipment departed Australia on 27 March. To date, there has been no new information on the Auspost website and it is impossible to make contact with anyone at the company.
The Auspost service i abysmally poor! I hope that I will never have to deal with Auspost again!
Mail not delivered
I paid to have my mail redirected on 2 February 2020 from my home address in Laidley to my new address in Townsville ,this was never done, None of my mail not one letter was redirected ,I’ve contacted Australia Post and all I got was a run around ,the post office and Laidley didn’t wanna know about it and told me to get in touch with the post office in Brisbane, they also gave me the runaround all I want is to cancel the service and get my money back for the service they didn’t supply, so disappointed with Australia Post
You don’t even attempt to deliver to us directly even when we say we are home! It goes straight to the post office!
Package sent straight to post office as usual. No attempt to deliver directly even when we stated WE ARE HOME. USELESS! Only time it is done correctly is by other services
Australia post delays are completely unacceptable. I have multiple domestic parcels I am waiting for all over a week late. Yes covid 19 is here, higher volumes etc. No excuse, hire more people!! Millions unemployed in Australia why not hire them. USA is going through a much more difficult time that us and UPS delays are 1 extra day. Australia post is an absolute disgrace.
Just so you know, over 90% of late items arrive within 3 business days of their expected delivery date.
What a joke !!
Parcel sent registered post from Melbourne to Perth 24th March, supposed to be delivered between 31st March and 1st April according to tracking which now shows DELAYED in Melbourne since 26th March !!
I understand delays due to Covid 19, but to have the Aust Post CEO talking in a just recent interview and saying :
“If you're living in a part of Australia subject to border restrictions, you won't be affected by the changes Australia Post and other courier services have advised there's no disruption to those mail and parcel services”
No tracking and delivery nearly 2 weeks
What a joke! Trying to self isolate so utilising online shopping. Delivery within same state is now taking over 10 days and it still has not arrived. No tracking online for a whole week and now parcel has travelled from Melbourne to NSW back to Melbourne? Seriously? Hire more staff to assist and help with the rising unemployment.
Questions & Answers
Are there significant delays to express post at the moment? I sent a small parcel on Monday for an important event tomorrow and it still has not arrived (Newcastle to Sydney only). I also ordered a product online for the same event last Friday (Sydney to Sydney), tracking says also processed Monday and still has not arrived. I am very disappointed as I assume these now will not arrive in time.
Is there delays on express post? My next day guarantee is 2 days late
Mine too. Contained legal docs for court this morning so not at all happy. Should have been delivered yesterday. Still not delivered 5pm today. Not even an update since 2.06am today. IF delivered tomorrow that will be 2 days late. Not good enough when you pay extra for next day delivery for a reason.
Waiting on an order from Nasty Gal #GAU100615275. It’s unclear whether the order has departed from processing or not and I paid for delivery on or before April 8th. Please help.
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