Australia Post

Well, I never thought I’d be giving this organisation a good review because let’s admit, they can be a bit hit & miss BUT… today my parcel arrived and the seller failed to package it properly and it clearly burst open during transit. Well, some legend Aussie Post worker must have seen this and bagged it up in a clear secure bag to make sure it got… Read more

to me safely. Whoever you are, I hope you’re blessed with so much goodness in your life. Thank you! It truly does mean a lot.

Great service great team thank you for helping me out Show details

The postman that came today was very stupid to leave important letter in the water letter unless he accidentally spilled water not very happy just carelessness negligence of customer care of delivering letters to a residential houses

Always friendly and polite, these people are awesome delivery persons Show details

Continuously supply me with accurate updates and on time deliveries. Although no company is perfect the way Australia Post strives for it they would have to be close. I couldn’t imagine any supplier wanting to use anyone else for deliveries privately or commercially. After dealing with Team Global Express and their 96% Failure rate to their customers it’s so refreshing to have Australia Post there! Show details

Charged express post, ordered my meds on monday, recieve an email from mach ship, expected delivery friday, obviously not express i pay for, Australia post then lie and tell me its startrack not them, they dont own startrack. Facts are, startrack is owned and operated by Australia post group, look it up, dont buy Australia posts lies. Show details

Absolutely disgraceful service—unprofessional and lazy. For a developed nation, Australia easily has some of the most unreliable postal services I have ever encountered. I am currently recovering from two surgeries, and while sick, I mailed an important letter containing my BAS statement to the ATO. I made a simple mistake—one that is easily done… Read more

nowadays since few people use physical mail—and forgot the stamp. Instead of returning it to the clear address listed on the documents, Australia Post completely destroyed my mail. I have had to scramble while unwell to find alternative ways to notify the ATO about what happened. This isn't an isolated incident. I have put up with rude staff, mixed-up deliveries, and mail completely slipping through the cracks despite paying for an official mail redirection service. Tearing up and destroying sensitive government documentation because it lacked a stamp—when a simple glance inside would reveal exactly where it belonged—is pure laziness. Absolutely unacceptable.

I had few replies and when I tried to communicate further, I was blocked twice:

Here is my response to whoever blocked me:

To clarify, I am not merely frustrated; I am completely disgusted by the massive decline in the standard of services across Australia.

Comparing how things were managed 30 years ago to the systemic incompetence we experience today is night and day. We have gone from providing world-class service to performing worse than a developing nation, and it is an absolute shame that standards have fallen this low.

However, as long as there are people like me who refuse to accept mediocrity and will not stop fighting for better systems, these broken processes will be held to account.

It is entirely unbelievable that this is how a major network operates. Your low ratings—sitting at 1.2 to 1.4 stars across multiple review platforms—speak volumes about public sentiment.

Something absolutely must change. While systemic reform will not happen overnight, it will eventually happen as long as consumers refuse to be silenced by persistent inconsistency and administrative incompetence.

Woodridge Post Office has delivered small packages that are the size of letters on a motorcycle but are refusing to deliver a package which is bigger than a letter despite the fact that it is within their delivery size limits. They told the company who sold me the package that I wasn't home and that was a lie. I live in a unit on the ground floor… Read more

and my front door was open all day. Then they tried to say that they didn't have the gate code. This is also a lie. I have had numerous small packages delivered. I put the gate code onto ALL my deliveries. Because Woodridge Post Office no longer can be contacted by phone I called Australia Post and had them send an email to Woodridge with my gate code and the fact that I had no car and so was unable to pick up my package. In reply, Woodridge sent me an email telling me to pick up my package or they would send it back to China. I replied to that email stating that they had the gate code and were aware that I had no car. They simply ticked the box to state that the enquiry was fixed. The enquiry isn't fixed because I have no car and can't pick up the package and they have said that they are sending it back to China. Wednesday was garbage day and the gate was open all day for the garbage truck. Two small packages arrived at my door via motorcycle. They still refused to deliver my bigger package. I'm wondering whether Woodridge even have a truck as I have never seen one.

Today I finally received a phone call from Woodridge. They knew nothing about an email from Australia Post. They said that there is no point in emailing them because they don't deliver the package. That the delivery service delivers the package and that I can't contact the delivery service. I tried to call Australia Post and it is no longer possible to talk to a human so this issue is unable to be resolved. Australia Post have cut off all communication with customers.

Now Australia Post has trucked my package from Woodridge LPO to the delivery service center and then to Logan Central LPO which is further away. If the package can be trucked all over the place it can be trucked to my front door. Australia Post are holding my package hostage DELIBERATELY because they don't want Anika Wells, who is investigating them, to change the policy so that they have to complete a second delivery attempt. They are sticking with their one delivery attempt policy despite the fact that they know that I have no car. I'm being used as a political football while Australia Post rub it in my face for their own political agenda. When my package is smashed from being trucked around I will sue Australia Post.

Now Woodridge LPO has rung me and told me that Logan Central LPO was closed three years ago and that my package is being returned to China. The delivery driver got paid despite not delivering and they are refusing to return the delivery fee.

Whoever’s the postie delivering parcels in around Kurralta park, he’s so freaking lazy and fool. Falsifying delivery status as “unable to access” just because he saw “detour” sign while the street is open and clear of any obstruction and can be accessible just fine. If other couriers can deliver my parcels normally, obviously his own laziness is… Read more

the only obstacle that stops him from doing his own duty.

Other than that, instead of leaving my parcel at the nearest depot/lockers which’s 650m away from my place, he dragged it all the way to Plymton 2.2km away from my house. He can’t even do math! He ignored it for in own convenience. I don’t buy an excuse that the depot was full!!!! And actually, my parcel doesn’t even need my signature, he could safely drop it at the door step!

Customer service’s also useless, keep saying “We understand your frustration bla bla bla” but do nothing anyway! If you really give a damn, why declined a redelivery request? It’s not even my fault, your postie lied but I have to suffer the consequences of his fraud! They’re never gonna solve the problem for me and in the end I have to clear it up on my own. Amazing service!!

And I’m sure my complaints are gonna be treated just like farts, it’s stink and annoying but it’ll go away, why bother, right? This is not the first time. I see the patterns now. And you know what, in order to fix this, your postie has 2 options: 1. Do better on his work 2. Work better on his LIES

I'm currently struggling to comprehend the level of incompetence it takes to be unable to deliver a parcel a mere distance of 3.2km. Regardless of the level, Australia Post has well and truly met the brief. I paid $15 to have an item sent express post from an online retailer in Sydney to Toowoomba. The seller got it in the mail promptly and then… Read more

Australia Post managed to get it to Toowoomba, Queensland overnight. I have no idea how they managed that given their ineptitude, but it was scanned in at 5.41 a.m the next morning (18.09.26). That's where the joy ended and the express 'service I'd paid for ground to a halt.

Fast forward to the 24.09.26 and I haven't received this parcel, the tracking says it's still sitting where it landed last Friday (3.2km from my house) and Australia Post has ignored the 2 online enquiries I've submitted. The seller contacted them on my behalf and they did at least have the courtesy to respond with a cryptic "it may be delivered within the next 2 to 3 business days". So my parcel may be, might be, could be delivered....what the hell is wrong with this company? What sort of answer is that?

I've had a plethora of bad experiences with Australia Post over the last 10+ years and one thing has always been true.....they've never, ever taken accountability for or apologised for their atrocious 'service'. Not once. Based on the many negative and frustrating experiences I've had with Australia Post and its total lack of care my guess is they can't deliver my parcel simply because they don't have a clue where it actually is!! Australia Post is easily the most incompetent and poorly run business it has ever been my misfortune to deal with and it pains me to have to give them one star. A big fat ZERO would be what I'd give them if I was allowed to.

EDIT: 25.09.26 Sat on the phone for 40 minutes waiting to speak with someone. A very nice woman took my call and told me there's a question (???) about my delivery address (where I've lived for 25 years and have received hundreds of parcels) and yes, they've contacted the Toowoomba delivery centre about my parcel. The problem is that delivery centre hasn't bothered to respond. End of story and absolutely nothing achieved by speaking to someone. Wow.

1 Star, minus if possible. – Frustrating, expensive, and completely illogical routing Australia Post’s service has been incredibly frustrating. They are expensive, painfully slow, and their logistics make absolutely zero sense. Yesterday, my parcel’s tracking showed it was only 3 km away from my house. Instead of out-for-delivery today, it was… Read more

scanned 25 km away in the completely opposite direction. How a parcel travels further away from its final destination when it was already practically at my doorstep is beyond me. its even travel through Sydney 3 times.. for what????????

You pay a premium for postage only to watch your package go on a scenic tour across the state while delivery dates keep getting pushed back. Dreadful service and zero accountability.

I was wondering why my parcel has been delayed for so long. I've been advised that it would arrive within the given time frame twice. So I went down to the subject AP centre and the person works there advised that my parcel has been lost because they delivered it to the wrong container box!!! Once they find my parcel, they will have to scan it for… Read more

a different track number. This is a big joke and extremely poor service. Update. It finally arrived nearly two weeks late. No wonder with the attached photo of the parcel tag and I erased my address and barcode for safety reasons. A pity that I missed out wearing it at the festival.

Deliverer turns up with SMALL parcel, does not even leave vehicle as he can see there is stairs to go up to drop parcel, decides its to hard, puts down a safety hazard as reason cant deliver..yet every other delivery service never has an issue....PURE LAZINESS...just added the photo the delivery person took of the so called saftey hazard he faced,… Read more

and the size of the item ...( all 400 grams of it)... said LAZY CRAP, had to endure...Even a toot of the horn and i would of made the perilous journey down this treacherous path for he/she, they/them or what ever it is now people call themselves..

Once again, let down by Australia Post. Do yourself a favour and send ANYTHING you can via courier and avoid Australia Post. They took $47 to Internationally express post important original documents. It is 6 days since my documents arrived in London bound for Ireland and they have not budged since! It is imperative they arrive BEFORE the birth of… Read more

twins due any day. If Australia Post cannot guarantee that UK handling will be efficient then send them on a direct flight from Singapore instead of via london! Standard documents take 5 to 10 business days with express apparently “ much faster”. They take the money for express and do NOTHING to ensure priority delivery. Well here we are at seven days and the ones we paid extra for have not arrived. Shame on you australia Post yet again! Your poor reviews are testament to your poor customer service … which is nonexistent! Please DO NOT charge poor customers and deliver nothing in return.

I purchased a ceramic doll from eBay (body is fabric and filled) legs, arms and face are ceramic. On the boxed package it read 'Fragile' I noted the aggressive nature of the handler when he handed it to me and the box making a sound like a bell. I opened my rare package and it was smashed and was packaged with bubble wrap! The item cannot be… Read more

repaired as is a rare/collector item. OUTRAGEOUS! I will never use Australia post for any goods from here on in, this is a reoccurring problem! Australia post hiring people who deliberately throw 'fragile' packages! And I have to give them at least 1 *?! You must be joking!

Sat on the couch next to my front door. Auspost didn’t even try to press the door bell. Show details

Posted an express post package in July to go from Melbourne to Gold Coast. Unfortunately I had put the wrong house number so in JULY it was not delivered. Today OCTOBER 2nd it was returned to me….virtually 2 months to get from Gold Coast to… Read more

Melbourne. What the! Never had this problem when the good old postie had more control, but 2 months to gat back to me is a disgrace for their so called first class postal service