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Australia Post

Australia Post

eParcel, Shopmate, Offices, etc...
1.7 from 8,437 reviews

Reviews

(870)
(399)
(319)
(700)
(6,140)
  • Delivery Time
    • Never Arrived (384)
    • Unacceptably Late (268)
    • On Time (243)
    • Late (122)
    • Early (51)
    • Never Collected (29)
  • Sender or ReceiverSender (21%) · Receiver (79%)
  • Delivery Arrived in Good ConditionYes (71%) · No (29%)
  • Product Quality
    2.9 (61)
  • Return Claim MadeYes (2) · No (67)
  • Customer Service
    2.7 (71)

CaroUber H.

CaroUber H.Sydney, NSW

  • 3 reviews

Great customer service

published

It always depends on who is working but they always help me and give me the best option even if that means not buying anything. Also the mailman comes every morning with a simle. Appreciated !

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Australia Post
Ibne F.Australia Post

Thanks :)


Bill R

Bill RGreater Melbourne (Metropolitan), VIC

  • 35 reviews
  • 1 like

Service all over the place

published

Item Posted Qld 16th tracking stated cleared in Melb 20th delivery 21st. Then it stated cleared 21st Delivery 22nd, the it stated Cleared 22 in Melb delivery est 23rd. When I queried agent said its on its way and when I suggested I would use alternate carriers the agent stated it was up to the sender who they posted through. Guess what I choose as a customer or I dont buy. e-go for example is far cheaper and takes max 3 days from Bris-Melb 2 from Syd. Auspost clearly goes skeleton crew after Xmas and doesnt care less after then but wants "likes" and positive surveys all the time. Yet another out of touch corporate.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers

Dick Smith Shopper

Dick Smith ShopperGreater Melbourne (Outer), VIC

  • 4 reviews

Australia Post Delivers!

published

I ordered an item online the week before Christmas and Australia Post delivered my parcel within 2 days of me placing my order. The parcel was delivered by my local friendly delivery driver in excellent condition and I cannot fault the service in any way. Australia Post is a service you can trust!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with Australia Post

John Riel V.

John Riel V.Hunter Region, NSW

Total disappointment

published

I was supposed to send a legal document overseas, but their brach gave me an envelope for domestic only. I had no idea that it was a mistake thinking that I mentioned of sending it overseas. I have called them several times about my letter because it’s been a month now and still, no update from them. The legal document was gone. Very poor customer service. From now on, I will never use their service at all.

Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeInternational

rigaku

rigaku

  • 2 reviews

talk about slow

published

It would be faster to bring back Cobb & Co. I'm expecting a package from an address 40 min away from home and it was posted on Monday and it is now a full week being Monday today and still not here. They raise their postage prices and never get any better. CEO on big bucks, don't know how. Honestly AUS Post needs to give themselves an uppercut.

Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic

Les from Fitzroy

Les from FitzroyGreater Melbourne (Inner), VIC

  • 13 reviews

Fitzroy South LPO Fast, friendly, great opening hours

published

This is my local Post Office. After fighting with parcel delivery with Australia Post, they suggested I use them as my delivery address for the parcel collect service. Absolutely great, I get an email notification, print it off and collect it straight away. 5 minutes walk from home, opens at 8am and also open Saturday morning.


Karl

KarlSydney, NSW

  • 2 reviews

Lost package.. uslessnAustrlia post

published

I have sent an item using express post a week ago. Which should have already arrived. Its lost and in error I forgot to take the tracking number down ... now I've lost the belated Christmas gift to my friend. Thanks Australia post being unreliable. Now it make sense why people don't use postage because they are useless.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic

The reviewer stated that an incentive was offered for this review


Jessie Alexander

Jessie AlexanderSouth Australia

Missing packages.

published

Three of my packages have been misplaced/lost and I'm out $60. Also I am now very worried that the last two items I ordered from Ebay and a Facebook auction site last week that I always buy from are not going to show up. I have bought items from overseas in the last few years and never had a problem with my orders showing up but since the new year they have lost everything I have ordered since the start of January 2020. Not sure if it is a good idea to buy anything if Australia post will misplace it again.


Bronz71

Bronz71South East Queensland, QLD

  • 2 reviews

Delivery; Over a Month to Deliver Registered Post Item - QLD to NSW (via VIC!!!)

published
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Sad state of affairs for an important institution. .

published

Extremely unreliable post, especially on express packages. Probably the worst postage in the civilized world. Impossible to tell when anything is supposed to arrive, due to spotty delivery that seems to either change time or be skipped every second day. The complaint process is full of apologetics and diversion

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Jeevan Rana

Jeevan Rana

  • 4 reviews

Good Service

published

Australia Post was great for my online purchase deliveries, keeping me updated with shipping and delivery times, so that I knew exactly when my parcels would arrive. All arrived in stated times.


shem y.

shem y.Greater Melbourne (Inner), VIC

  • 4 reviews
  • Verified customer

AWFUL Auspost - waited all day for them to come and didn't!

published

Very much delayed

published

Postage was supposedly express of 2-4 days but incredibly received after 5 weeks. I had to cancel an appointment back home due to this delay. Indeed, expectation was not meet.

Sender or ReceiverSender
Shipping TypeInternational
Delivery Arrived in Good ConditionYes

My parcel is going walkabout

published

Ordered Dec 29 from Melbourne. Auspost processed same day at Bendigo.
Jan 1 processed at Melbourne.
Jan 3 Somerton
Jan 6 Somerton
Jan 8 Somerton
Jan 13 Somerton
Jan 11 Melbourne
Jan 13 Somerton
Jan 17 Somerton
So it's on it's way. AGAIN. Due Jan 20. Are we taking bets on this?
It was only coming from Melbourne to Benalla. Another parcel from same company ordered over a week later arrived yesterday. I might add though, it also made a few trips around Somerton.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic

NO Delivery

NO DeliveryPerth, WA

  • 5 reviews

Negligent-AusPost is commonwealth service acting as if it doesn't have to account for its ongoing failures.

published
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Helen Hirst

Helen HirstSouth East Queensland, QLD

  • 12 reviews
  • 1 like

Great Service

published

Australia Post was great for my online purchase deliveries, keeping me updated with shipping and delivery times, so that I knew exactly when my parcels would arrive. All arrived in stated times.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

HJP

HJPGreater Melbourne (Outer), VIC

  • 2 reviews

9 business days and counting to go 35km

published

Ordered 4/1/2020 (yep a Saturday). Posted Monday 6/1/2020 from Footscray Vic. to Sunbury Vic. 35km. Still hasn't been received.
I can understand things are delayed going across the country, but 35km???

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
1 comment
HJP
HJP

ok, change that to 12 business days and counting


Mr. Susan

Mr. SusanCanberra 2600, ACT

Absolute muppets

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic

Gary

GaryMetropolitan Adelaide, SA

  • 10 reviews
  • 1 like

Australia post does not even notice Australian domestic addresses

published

I am losing multiple packages weekly with these complete morons. This week I have lodged 2 cases 29918101 and another and on both occasions when the operator looks up the address in the Australia post database the address does not show? On both occasions when I put the same address into the google search bar that American identity clearly shows the address. How on earth is it Australia post does not recognise an address but google from the USA does? This company or whatever they are is in a complete shambles.

Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
2 comments
Australia Post
Ibne F.Australia Post
Gary
Gary

yes your driver mixed up 68 with 6B


Ali

AliSydney

  • 5 reviews

They CALLED to check

published

Just had a phone call from the AU they double checked the address and the name of the company to make sure I get the package. It was very bizarre but have to give credit when it due. Hope to see more costumer care from Au post.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Australia Post
Ibne F.Australia Post

Thanks Ali :)


Page 1 of 422

Questions & Answers

Nadim M.

Nadim M.asked

I still havent received my parcel it was estimated to be here by 20 Jan.
This is the order number 469374605.

No answers

Joshua P.

Joshua P.asked

Hi I was told to go to https://www.postnl.post/ to track my parcel with the number UD399058293NL. It says my parcel arrived in a Australia a week ago and have had no further notifications since. Is there anyway of tracking it further?

No answers

Salumalo A.

Salumalo A.asked

I have been checking the tracking number for my parcel which should be arriving from Toowoomba to here in Redbank which is around 100km apart. The parcel was sent by eparcel express and has still been pending since Friday which is now around 4 days. The tracking number is RAS0728010355346.

1 answer

By far the best thing is to go to your local Post Office and get them to chase it up for you. Don't bother with the Australia Post websites, they are not designed to help. The other you thing you may look at is using a parcel locker at your local Post Office, it is free, easy to set up and they deal with receiving the parcel for you. Has worked really well for me.


Get an answer from our members and Australia Post representatives

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