15,675 reviews
- Early
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- On Time
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- Late
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- Unacceptably Late
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- Never Arrived
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- Never Collected
AI reviews summary
Pros
Cons
Verdict
Feedback regarding Australia Post is mixed, with a stark contrast between positive local branch experiences and widespread frustration over parcel logistics. While some customers praise the reliability of tracking tools and the helpfulness of specific postal staff, a significant volume of reviews highlights ongoing challenges with delivery attempts, delayed timeframes, and customer support. Key takeaways indicate that while standard operations function smoothly for many, addressing consistency in home delivery and streamlining dispute resolution remain areas requiring improvement.
Very poor customer service from AP. I got a notification that my parcel was delivered “safe drop” with a very unclear photo of my letter box. (The parcel would not have fitted in the small slot). AP has always safe dropped parcels @ my front door. The gate was open put the delivery driver could not be bothered to walk a few steps more. When I got… Read more
home and looked for the parcel it was no where to be seen. I went on the app and couldn’t get the missing delivery form complete as it would not work. So I rang and the person said they would investigate. And that it would take 5 days, they had to check with the driver. The next day I received an email and they insisted that it had been delivered and I was to take responsibility for it. I was livid. They didn’t care one bit they believed the driver who was dodgy over me. I have rang the Australian ombudsman and put in a complaint. It was an expensive item and there is no responsibility or accountability for the driver or Australia Post so they get no repercussions. Australia Post is a very poor excuse for a service provider. There is no care or respect.
I live in regional Western Australia, and order a lot of stuff online. Austpost is generally pretty good with its delivery performance, BUT: while packages ex the eastern states move quickly, when they get to the sorting facility in metropolitan Perth at Boorna Wangkiny Mia in Welshpool, they bog down, often for 3 days. This is touted as state… Read more
of the art automated, but its' record is that it's a unionized slow train. Cummon, Austpost, cast off the shackles and get this facility living up to its promises. The way it is right now, it's a major bottleneck in the free flow of packages.
Nothing happens with this mob. Absolutely pathetic! Late deliveries, no drivers, no tracking updates and no one cares at Australia post because if they did, we'd have reliable workers delivering the parcels we pay these lazy fools to deliver Show details
Reviews with attachments
Great service great team thank you for helping me out Show details
The postman that came today was very stupid to leave important letter in the water letter unless he accidentally spilled water not very happy just carelessness negligence of customer care of delivering letters to a residential houses
Always friendly and polite, these people are awesome delivery persons Show details
Continuously supply me with accurate updates and on time deliveries. Although no company is perfect the way Australia Post strives for it they would have to be close. I couldn’t imagine any supplier wanting to use anyone else for deliveries privately or commercially. After dealing with Team Global Express and their 96% Failure rate to their customers it’s so refreshing to have Australia Post there! Show details
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it seems australia post in southern tasmania semi regulary send parcels around the greater hobart area after arriving in hobart, and when i enquire about it, they do not answer my question but refer me to contact the sender. -EDIT- after posting this review this is the response i got (see included screenshots) it seems the tasmanian branch of… Read more
australia post are semi regulary working to improve there sorting accuracy, i have not seen any improvement since june 2025.
Whoever’s the postie delivering parcels in around Kurralta park, he’s so freaking lazy and fool. Falsifying delivery status as “unable to access” just because he saw “detour” sign while the street is open and clear of any obstruction and can be accessible just fine. If other couriers can deliver my parcels normally, obviously his own laziness is… Read more
the only obstacle that stops him from doing his own duty.
Other than that, instead of leaving my parcel at the nearest depot/lockers which’s 650m away from my place, he dragged it all the way to Plymton 2.2km away from my house. He can’t even do math! He ignored it for in own convenience. I don’t buy an excuse that the depot was full!!!! And actually, my parcel doesn’t even need my signature, he could safely drop it at the door step!
Customer service’s also useless, keep saying “We understand your frustration bla bla bla” but do nothing anyway! If you really give a damn, why declined a redelivery request? It’s not even my fault, your postie lied but I have to suffer the consequences of his fraud! They’re never gonna solve the problem for me and in the end I have to clear it up on my own. Amazing service!!
And I’m sure my complaints are gonna be treated just like farts, it’s stink and annoying but it’ll go away, why bother, right? This is not the first time. I see the patterns now. And you know what, in order to fix this, your postie has 2 options: 1. Do better on his work 2. Work better on his LIES
I'm currently struggling to comprehend the level of incompetence it takes to be unable to deliver a parcel a mere distance of 3.2km. Regardless of the level, Australia Post has well and truly met the brief. I paid $15 to have an item sent express post from an online retailer in Sydney to Toowoomba. The seller got it in the mail promptly and then… Read more
Australia Post managed to get it to Toowoomba, Queensland overnight. I have no idea how they managed that given their ineptitude, but it was scanned in at 5.41 a.m the next morning (18.09.26). That's where the joy ended and the express 'service I'd paid for ground to a halt.
Fast forward to the 24.09.26 and I haven't received this parcel, the tracking says it's still sitting where it landed last Friday (3.2km from my house) and Australia Post has ignored the 2 online enquiries I've submitted. The seller contacted them on my behalf and they did at least have the courtesy to respond with a cryptic "it may be delivered within the next 2 to 3 business days". So my parcel may be, might be, could be delivered....what the hell is wrong with this company? What sort of answer is that?
I've had a plethora of bad experiences with Australia Post over the last 10+ years and one thing has always been true.....they've never, ever taken accountability for or apologised for their atrocious 'service'. Not once. Based on the many negative and frustrating experiences I've had with Australia Post and its total lack of care my guess is they can't deliver my parcel simply because they don't have a clue where it actually is!! Australia Post is easily the most incompetent and poorly run business it has ever been my misfortune to deal with and it pains me to have to give them one star. A big fat ZERO would be what I'd give them if I was allowed to.
EDIT: 25.09.26 Sat on the phone for 40 minutes waiting to speak with someone. A very nice woman took my call and told me there's a question (???) about my delivery address (where I've lived for 25 years and have received hundreds of parcels) and yes, they've contacted the Toowoomba delivery centre about my parcel. The problem is that delivery centre hasn't bothered to respond. End of story and absolutely nothing achieved by speaking to someone. Wow.
1 Star, minus if possible. – Frustrating, expensive, and completely illogical routing Australia Post’s service has been incredibly frustrating. They are expensive, painfully slow, and their logistics make absolutely zero sense. Yesterday, my parcel’s tracking showed it was only 3 km away from my house. Instead of out-for-delivery today, it was… Read more
scanned 25 km away in the completely opposite direction. How a parcel travels further away from its final destination when it was already practically at my doorstep is beyond me. its even travel through Sydney 3 times.. for what????????
You pay a premium for postage only to watch your package go on a scenic tour across the state while delivery dates keep getting pushed back. Dreadful service and zero accountability.
I was wondering why my parcel has been delayed for so long. I've been advised that it would arrive within the given time frame twice. So I went down to the subject AP centre and the person works there advised that my parcel has been lost because they delivered it to the wrong container box!!! Once they find my parcel, they will have to scan it for… Read more
a different track number. This is a big joke and extremely poor service. Update. It finally arrived nearly two weeks late. No wonder with the attached photo of the parcel tag and I erased my address and barcode for safety reasons. A pity that I missed out wearing it at the festival.
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Deliverer turns up with SMALL parcel, does not even leave vehicle as he can see there is stairs to go up to drop parcel, decides its to hard, puts down a safety hazard as reason cant deliver..yet every other delivery service never has an issue....PURE LAZINESS...just added the photo the delivery person took of the so called saftey hazard he faced,… Read more
and the size of the item ...( all 400 grams of it)... said LAZY CRAP, had to endure...Even a toot of the horn and i would of made the perilous journey down this treacherous path for he/she, they/them or what ever it is now people call themselves..
Once again, let down by Australia Post. Do yourself a favour and send ANYTHING you can via courier and avoid Australia Post. They took $47 to Internationally express post important original documents. It is 6 days since my documents arrived in London bound for Ireland and they have not budged since! It is imperative they arrive BEFORE the birth of… Read more
twins due any day. If Australia Post cannot guarantee that UK handling will be efficient then send them on a direct flight from Singapore instead of via london! Standard documents take 5 to 10 business days with express apparently “ much faster”. They take the money for express and do NOTHING to ensure priority delivery. Well here we are at seven days and the ones we paid extra for have not arrived. Shame on you australia Post yet again! Your poor reviews are testament to your poor customer service … which is nonexistent! Please DO NOT charge poor customers and deliver nothing in return.
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I purchased a ceramic doll from eBay (body is fabric and filled) legs, arms and face are ceramic. On the boxed package it read 'Fragile' I noted the aggressive nature of the handler when he handed it to me and the box making a sound like a bell. I opened my rare package and it was smashed and was packaged with bubble wrap! The item cannot be… Read more
repaired as is a rare/collector item. OUTRAGEOUS! I will never use Australia post for any goods from here on in, this is a reoccurring problem! Australia post hiring people who deliberately throw 'fragile' packages! And I have to give them at least 1 *?! You must be joking!
Total scammers...I posted my package on 25 July express post and I know that they don't move post on a Saturday but hoped that mine would be picked up on Monday 27th...well it was but on express post hoped that it would be over east in 1 day as told to me however after checking now they even breached their own promise of overnight and 2 to 3… Read more
business days...my package now arrives on the day that my settlement must happen...this service is shite and should not operate...in fact they should say that express post takes 5 to 7 business days and regular or standard post 12 to 14 days...I will not use this service again...they are too big for their shoes....
How inconvenient of the delivery staff who was working to deliver was delivered on top of shoes instead of placed on the doorstep very unprofessional whoever delivered this parcel not I'm going to give them a piece of my mind if I catch them doing this again if I know who is doing this I'm not impressed with how they delivered my package shame on them Show details
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This is my second bad review on Australia Post and in my opinion they should be closed down and all their personnel should fired …they don’t even know how to spell “customer service “ I applied for renewal of my passport and I had to pay an extra of $107 to be able to get my passport express in 5 days ( now they also have option regular that takes… Read more
up to 6 weeks $422 or express 2 days for an extra of $308 ) and only after I payed the $422 plus $107 for express 5 days that the post office employee let me know that it’s 5 days to prepare the passport and then it’s another week for certified mail to be delivered at my address and that I had to have someone at the address to sign for it…made my calculation and to be safe I booked my ticket 16 days from the date of application.. in those 16 days I also swapped shift at work from am to pm shift to be able to be at home if passport get delivered as I have no one to sign for it. After 5 days I received an email from passport office that my passport was ready and in the mail and get provided with a tracking number. I waited for 10 days for the delivery and kept checking my mail box to see if postie has left a card to pick up my passport at post office instead but nothing and the day of my departure was almost there. After another week I called passport office and I got confirmation that my passport was in the mail so I checked the tracking number and I get message saying that Australia past has attempted to deliver my certified mail but unable to do so because no one was home and that it’s available for pick up at local post office…that is a lie ..I didn’t move from home all those days especially for the passport and the postie has never even attempted to deliver he just took it straight to post office..too lazy to press intercom and wait for me to get down and pick up my passport…at the post office I asked how long the passport was sitting there and they told me that it’s a week or so…I lost time and money because I had to cancel my flight and lost money in having express service when I could just a ply and wait for standard time (6 weeks) When I complained to Australia post the told me that they investigate and get back at me and few days after the response was that the parcel has been delivered now so the investigation was closed…I lost it and I called them asking them to refund me the express money but their justification was that the delivery was attempted but no one was at home and send me a picture of intercom but no picture of the postie actually buzzing at my unit…they are a bunch of crooks and lazy parasites.. they only want money but service they have no idea about it..I wish them all the worst in this world to their employees and their manager and the worst of the worst to the one at the top…you ate disgusting and u making this country a third world country.. shame on you all..Australia Post you make me sick
Latest follow-ups
We ordered and paid $63.20 to have our mail held for 5 weeks until August 21st. After that time no mail was received. Two visits to the Post Office where the order was made and several phone calls to Australia Post's run-around chat-bot which… Read more
couldn't recognise the subject of my complaint (in the absence of a human operator as they were always "very busy with other calls") got nowhere. I went to the local mail distribution centre a week after the mail should have been forwarded/delivered, to be told they don't deal with the public and I should go to the Post Office however they agreed to have a look and, voila! our back mail was sitting on a shelf in the sorting room. It hadn't been delivered because our regular postie was on leave they said. Obviously they don't have the systems in place to address this contingency. A very poor service indeed. If I hadn't gone to the distribution centre myself the held mail would still be sitting there for who knows how much longer. Not good enough Australia Post!!
Follow-up · We lodged a formal complaint with Australia Post and, after a couple of emails back and forth, received an apology and a full refund of our payment. Hopefully the procedures and systems in the Mail Centre have now been reviewed and revised so that this sort of problem won't reoccur next time we use the mail holding service.
AusPost should be closed or sold off. It is useless and getting worse. The tracking app doesn't track, parcels sometimes go on holidays to other states, parcels can take 10 or more days to go from Melbourne to Launceston, some parcels can get from… Read more
Brisbane or Sydney in less than a day after being received then travel around Melbourne for a week or more. The CEO gets paid $3.3 million for what (reminds me of anything Irishman who destroyed a company)? What do the directors do to earn their keep? It is under the auspices of Annika Wells so it probably isn't any wonder it is a disaster and getting worse.
Follow-up · Australia Post has not not improved, but is worse, despite me thinking it wasn't possible. After contacting support a few times and receiving nothing but a standard response and no action, I found it is pointless. Most of the delays happen when parcels get to Melbourne, though some have taken off for a holiday across the country from other… Read more
Absolutely rubbish, I'm sure most of these drivers can not read English. My address has not changed in 20 years, was told that incorrect address. Took it to another post office miles away. Though in the SMS it was written package left "ELSEWHERE. … Read more
Get an SMS it's left on a Post Locker, access number sent, received code, but it's just a bunch of "xxxxx", no number to be seen and nothing to click on.
Follow-up · Found someone to talk too and we're very helpful.
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Positive reviews
Recently I had the best experience with Australia Post Based at Warrabrook, Newcastle. I had unfortunately lost my wallet, phone, and other sundry items in a small clutch bag. I had given up any hope of getting any of it back, until my wife received a phone call from the staff at Australia Post Warrabrook. Someone had found my wallet and popped… Read more
it into an Australia Post mail box ( thanks to this honest person also ) and it had ended up at Warrabrook, still with the entire contents. The staff there went above and beyond to track me down, they searched my address through their parcel delivery records and found my wife's phone number attached to a delivery to our address. They called and I was able to arrange to pick up my wallet from them. When I arrived at the Warrabrook depot the staff could not have been more pleasant and helpful. The Australia Post staff need to be congratulated for their initiative and for the manner with which they handled this situation. Thanks Australia Post Dave.
I am very happy with the Australia post delivery service to the Solomon Islands. It has just got better. My family received their parcels I sent for them within one week. That’s amazing compared to previous years. So thank you very much. Show details
I have been using the services for Australia Post Mitchell Post Shop on Flemington Road, Canberra for 10 years now and they never fail for great friendly service. Parking is convenient and the staff are always helpful even when they have a huge line up.
Negative reviews
They LIED and claimed no one was in attendance, Which was not true. No way we could miss them or with our doorbell and security system. No card in letterbox either. They never came! They just choose not to deliver and take it to the post office and make us pick it up. That is not service and they should not be paid for a failed delivery. Show details
Submitted an online query as to why I was unable to access my mail at the office and why is was not delivered to my paid for Post Office Box. Received the generic email with reference number advising this was being looked into (18/9/26) then the generic "case closed" email on 24/9. NO contact / advice / result was provided - just CASE CLOSED. I… Read more
question whether my cases was actually looked into at all. Then again, with the push to do all things online, I question whether there are any humans left working for Australia Post.
In most cases delivery is good but there have been several times when item was delivered to the wrong address! My daughter ordered an expensive item and received notification it had been delivered, well not at our house, not only was number of the house it was delivered to incorrect the street where it was delivered was nothing like our street… Read more
name, my husband walked all around our estate until he recognised the house front door from the very average pic provided, luckily we found it! Do better Australia Post, hire people who actually have pride in their job, it’s not our job to go searching for our parcels., We pay for a service so please provide it.
Recent reviews
All family members were at home waiting for the parcel, but the postie did not knock on the door or make any attempt to contact us. I then received an email stating that no one was home to receive the parcel, which is completely untrue. I paid a delivery fee specifically to have the parcel delivered to my home. It is extremely disappointing and… Read more
unacceptable to receive a false delivery notification when someone was home and waiting. I am very unhappy and dissatisfied with this service. I expect my parcel to be delivered today and would like this matter investigated. The delivery record should accurately reflect what actually happened. At this stage, I would rate this service 0 stars.
Title: 6 Months of Systematic Negligence: Stolen iPhone 13, False Branch Reports, Refusal to Check CCTV, and Unnotified Case Closure I am writing this review after six months of shocking administrative failure, false reporting, and total disrespect for customers by Australia Post and West Ryde Post Office. 1. Tampered Parcel & Immediate On-Site… Read more
Reporting (17–18 March 2026) On 17 March 2026, I collected a parcel from my PO Box at West Ryde Post Office, Sydney. I opened it inside the post office on the customer table and immediately discovered it had been sliced open, crudely resealed with clear sticky tape, and the iPhone 13 inside had been stolen and replaced with a cheap screen protector. I photographed the parcel on the spot. The photo clearly shows the time stamp and the parcel resting on the post office table with the branch carpet in the background, proving it was taken inside the premises immediately upon opening. After confirming with the sender that the iPhone was sealed inside and that the satchel was completely intact when handed over at the origin post office, I reported the theft to West Ryde Post Office staff immediately. They instructed me to have the sender lodge an official enquiry first and await further instructions. Upon receiving Australia Post’s written instructions the following day (Ref: 71430311), I surrendered the tampered packaging and contents to West Ryde Post Office on 18 March for investigation. Both the sender and I were promised updates as the investigation progressed.
2. Months of Inaction & Uncovering Branch Omissions (June – August 2026) Despite these promises, we received no updates at all from Australia Post. Over the following months, both the sender and I repeatedly tried to follow up:
5 June: The sender chased Australia Post, but received no reply.
13 July: I called the Helpline (13 13 18) and was stunned to learn that West Ryde Post Office had failed to send out the damage report for the parcel in March, leaving the investigation completely on hold.
16 July: I went to West Ryde Post Office in person. The manager located the physical parcel still sitting in their office and finally completed the omitted damage report.
10 August: I called the Helpline and was told West Ryde Post Office outrageously reported the package as "undamaged" (claiming the clear tape was added after delivery).
3. Refusal to Review Security Footage (CCTV) West Ryde Post Office’s claim that the package was delivered intact is completely false. I opened the package immediately upon receipt at their customer table and reported it to staff on the spot. To prove the parcel was handed to me in that exact taped condition, I requested that the post office review their security footage (CCTV), but my request was refused.
4. Secret Case Closure, Broken Email Gateway & Systematic Customer Trap 18 September: I called the Helpline and was shocked to discover Australia Post had quietly closed both the sender's case and my original case without informing either of us, despite six months of repeated promises that staff would call me back with updates. [Name Removed] reopened a new case (Ref: 73909207) and requested photo evidence via email.
21 September: I replied to [Name Removed] email with a detailed description of the situation and attached photos of evidence. But the email bounced back immediately.
22 September: When I called the Helpline again this morning to report the bounce-backs, a second representative advised me to send the photos in separate emails under 10 MB. I then sent at least 9 separate emails, scaling the attachments down to under 1 MB each, yet every single attempt bounced back.
Both[Name Removed] and the second representative gave completely incorrect technical advice, entirely unaware that their own mail gateway blocks external attachments. When I called the helpline again this afternoon to request a direct document upload link, the representative confirmed no such facility exists, and that email is their sole method for receiving customer files. This creates an impossible deadlock and an administrative trap for consumers: Australia Post demands photographic evidence to process a claim, actively blocks customers from submitting it, and then quietly closes cases due to inactivity when no evidence arrives.
Conclusion After six months of unkept promises, false reporting, and administrative deadlocks, I have completely lost faith in Australia Post's service and integrity. Their systemic refusal to take responsibility for missing property and their non-functional support channels leave customers completely stranded. I strongly advise consumers to use alternative courier services that offer actual accountability and working customer support.
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UPDATE (29 Sep 2026): Official Refusal Received & Escalation to Ombudsman (Initial Review… Read more