Folded my newborn son's birth certificate and shoved it in the mail box
Such incompetence are the aus post who folded my sons birth cert and shoved it in the mail box. I unfortunately am renting in a dodgy area where my mail box was broken into just days before this happened.
Wrote to Auspost and they said "item was collected. We will close this case"
Didn't address how document shows "important document/sign to receive/do not fold" and how someone may have forged my signature.
Aus post are just like taxis and hope they eventually die..soon.
Apple iPhone Repair via Aust Post - They "lost" my phone
The Apple iPhone repair request lets you take your phone to the post office, to be packaged onsite & sent to Apple within 5 business days for repair.
According to the tracker my phone sat in the Strathfield facility for 2 weeks..
When I contacted Australia Post to ask why it wasn't being shipped, they took nearly a week to tell me that my package hadn't been scanned in 10 days, and must be deemed "lost in transit". (No apology, and no investigation at their end.)
I was then told to contact Apple, who can't do anything to help me because they are waiting on Australia Post to reply and confirm my phone is lost.
NEVER sending or receiving through Australia Post again. They are THE WORST.
Fed up with my parcels being lost by Australia post
Have had two parcels go missing now both within a month of each other. Australia post telling me I should pay for insurance to cover the cost if the loose an item. I think $8.30 with tracking should cover it. I lodge a missing item enquiry it still takes 14 days for them to reply only to tell me it's missing in transit. Resulting in me getting negative feedback on eBay and each item was valued at $200. It's crap! I am looking for an alternative way of sending my parcels. Fed up!
Brighton Post Office Melbourne and Australia Post - Dreadful
In the last 3 years the Brighton Post Office has either not notified me of of a parcel, delivered to the wrong address or lost the parcel even though it has been tracked to their office - In January I got a final notification letter went up to find a sticker over the original one - turns out they had had it for 7 weeks and when asked why they hadn't given me an initial notification tole me 'Oh well, the postperson sometimes can't leave a card', seriously you manage to deliver my bills and the occasional notification. Asked for a review into their procedures to be done to prevent this and got an angry response of 'No'. Today a nice honest lady rang me to say she had been delivered a parcel to her address - when it had my address on it. Disgusting, we need some competition in the market, a government review and some actual actions. Prior to moving to this area I have had similar issues with Australia post including the theft of items from a parcel and then delivery of half the contents. Disgusting.
Lazy/dishonest delivery driver and unprofessional/inconsiderate customer service
Delivery driver handed the parcel to a stranger on the street at the front gate to sign or delivered to the wrong address or kept the parcel for himself. There were people home all day but no delivery was attempted nor the bell at the front gate next to the letter box was used. Their excuses that it was delivered based on the GPS tracking was very unconvincing. When I called up for the second time to try to get more informations to find out if any of my neighbours signed and kept the parcel, the customer service that I’ve spoken to was very unprofessional and inconsiderate. The words and lines that was used made it sound like that I am the dishonest one. He gave me the impression that he think that I’ve received the parcel and I am being dishonest with them.
I have been waiting for an update since Thursday 16th of May. Item has been processed at facility in NSW and has been sitting there for days! I'm hoping for an update today but I'm not counting on it!
Worst experience ever! Currently got a package they claim was delivered but it wasn’t! Not even on cctv can you see the satchel delivered and it’s worth heaps! Will happily go to court if it’s not here Monday
All I see is AUS post employees apologising to everyone because 'we know the cost can be a bit of a shock'. The answer to the problem appears to be - read better....
At no point does anyone explain WHY the fees are so high or why said fees are calculated in such an overly complicated way, except to say this is a service for people who are unable to get the item another way. So, It's okay to rip you off because you can't get it any other way?
Delay Delay Delay.
Australia Post. Where is my package.
First you delay my package 3 extra days. initially said it would be delivered by the 14th May.Last updated said It's on its way on the 11th at the buyer's state , 1 more week WITHOUT delivery, not good enough for domestic shipping.
It's been 3 days late.
Australia Post is a joke. They’ve claimed to have “delivered” items which were never delivered. Their customer service is appalling. After chasing one particular “delivered” parcel the customer service officer became hostile. Their tracking sometimes works other times doesn’t. I sent a letter within Sydney and it took 3 weeks to get there! Never trust Express Post either, it won’t arrive the next day if it arrives at all. Thumbs down AP.
Fast and safe
I use Australia Post for all my online purchases where possible as they are great for their correct tracking of my parcels from advising me of when the item has been scanned to the time of delivery to my door.
Worst Service Ever, (No one should use it)
My letter was supposed to be delivered the next business day as per what it said on their Yellow box, today is the third day and it is still in transit. Waste of Money ($6.95), I will lose the job offer if the document is not reached on time, I am in a lot of stress. I called the helpline and they were not sure either why the envelope is still not delivered, they didn't have an answer for me, all they did was to put a missing document query and said that I will get a response in 48 hours. 48 HOURS? You gotta be kidding me, is this what you call Express Post?. I will resend the document again tomorrow via normal post, I hope that will be delivered before so-called Express Post. Pathetic Service, I will never use it again EVER.
Australia Post should provide the service for what they are charging for, we are paying them to do the job, they are not giving us a favour.
Disgusting - customer service lie and tell you things were delivered to the address when you know for a fact were not. Can’t deliver to the right address where do you find your staff?
Love the text alerts
I prefer Australia Post over any of the other delivery companies. Aus Post messages you on the day of delivery that let's them know if someone is home or to just take it to the local post office. Then they message you when it's there so you know when you can pick it up. Love this feature!
The courier drivers cant read the letter box numbers in the middle of the day. They can only keep sorry cards or misplace the parcels to some other address. Firstly they did not deliver me a parcel for which I paid 15$ extra for a Kmart item. I could have picked up, but this is what I chose. Wrong job for wrong people. Days later, my photo ID was supposed to arrive, it was delivered to another address and perhaps went missing. Next thing was epic, my wife had requested her college to send her graduation certificate, these useless people even delivered that to a wrong address. Such a disgrace to courier industry.
Parcels are never delivered at door
In last 2 years I hardly got the parcels delivered to my door. Confidently I can say AusPost PARCEL delivery service is worst in Australia. Their delivery drivers never attempt a delivery to door & they claim they did. This is blatant lying/cheating consumers. We were home always & no one tried to make the delivery.
Just to keep a track all my incoming parcels recently I created online account & as of now I have 3 parcels in local post office awaiting collection. And when I call customer service to register complain & ( always I get to speak to representative after 10-15mins) explaining its happening always, gentlemen on the phone patiently listen to me, make a note & issues me reference number but says "He cannot promise anything". Then why the hell you have customer support team sitting there.
And when I walk in to local post office after work (mostly in the evenings & Saturdays mornings) I see 15-20 standing in the queue. Imagine the total time people spend in those queues across Australia & difficulty it causes to senior citizens & singles mothers who are taking caring of their babies.
Here is example & I am still waiting AusPost to make the delivery to door. In the below image, if the driver has attempted delivery then delivery attempted scan time should be between 11:04 & 12:04, not at 12:04. And at 12:04 again scan says ready for collection at local post office.
My parcel was from supercheap auto, I ordered a gasket speciality product and was fragile. My product was delivered in perfect packaging and perfect order..great service from the delivery guy.
Do they even deliver to your door anymore or just the local post office
Pathetic service. Haven't come across another courier service as bad as this. Never pay express it comes the same time as standard and won't ever make it to your door. For everyone that works full time knows how stupid this having to go into the post office to pick up your package is. Not even an expensive item or heavy. They're Literally just work pants and youre too lazy to throw it at my door
Parcel returning to Sender???
Supposed to be delivered to Melbourne. Parcel was in Melbourne but currently at NSW and on it's way back to the sender due to incorrect address, which was obviously correct as i double checked it. Wrote in to ask why is my parcel returning to sender. The reply was simply, "Our scans indicate your item has been delivered, as you can see here", and the enquiry was closed. However, the images as attached clearly shows that the parcel is returning to sender. Thus, 'delivered' meant that is is ready to ship back. Clearly, i did not receive the parcel and did not sign on any acknowledgement.
very efficient informative service
I'm always notified where my parcel is on the chain of travel. Via email and sms. I also always know when it will be at the post office to collect via this method and a card in my letter box. Which I don't often check.
It always arrives in a timely fashion, and in perfect condition.
I use this service a great deal as I shop online often.
- ‹ Prev
- Next ›