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Over 21 days sitting in an Aust Post warehouse somewhere.
Over 21 days sitting in an Aust Post warehouse somewhere, picked up on the 7th and no movement by 23rd. What a bloody joke and to use the Covid as a justification is an insult to our intelligence.
- Verified customer
Won't post most items
Thought to use an Australian company to get our normal purchases from Walmart which we buy on our travels to USA. Just found out that Shopmate has no licence to ship many items so considered "dangerous goods" Since when is OREO's a dangerous good. I need to arrange to get return to sender for most of my purchases at my expense. DON'T WASTE YOUR TIME ON SHOPMATE. ANOTHER AUSTRALIA POST JOKE.
Track my item
Hi, I urgently need to track my item. Tracking no:EE012363651LK
Sender says its despatched and is in Melbourne. It's been 3 weeks and no update online. Can you please help urgently where my parcel is?
- Verified customer
Good Service would love to see improved prices
My Personal Experience,
(After carefully checking what I can buy from the US through this service)
03-Sep-20 : Order Placed with Amazon
07-Sep-20 : Amazon delivered order to Shopmate Warehouse
10-Sep-20 : Order appears on my shop mate account
11-Sep-20 : I declare the value, email the papers, all the works, estimated arrival time 17 -22 Sep 20
22-Sep-20 : My order appears on the AusPost tracker
23-Sep-20 : I received my order...
It’s getting ridiculous
This is getting ridiculous. Parcel posted 13 days ago from the suburb that’s just an 1 hour 10 min away from my home. Tracking showing no movement since 13th September. Today is 23rd. Few other parcels are stuck within the postoffice as well. Why do we even pay the postage. Let’s make it free then. Do that please.
Were do I begin?!
Australia Post claimed to have delivered a parcel (Express Post) into my letterbox at a certain time. However, I was sitting in my front yard, right next to the letterbox, for over an hour before, and after, the alleged time it was "delivered". And no, there was nothing delivered!
I have made several email inquiries, and phone calls, only to get told that according to their delivery driver he/she posted it into the letterbox. Utter rubbish.
Apparently my word (sitting next to the letterbox and clearly seeing no delivery) does not hold weight a...
My experience pre-COVID:
- Several “express” parcels arrived late after sitting in facilities awaiting processing for days
- Delivery drivers failed to knock and left cards including an occasion where I watched through the door as they carded without knocking and another when I opened the door to find them running back up the driveway to the van ignoring me as I yelled out
- A parcel was delivered to the wrong house (two streets away and not even the same street number) and customer service suggested that I take a more thorough look
- A driver ...
The worst postal service on earth
Been waiting for an express post documents for 10 days now, sent by a suburb 20min from me. Waiting on birthday presents from Kmart for my kid who’s about to turn 7, ordered 3 weeks ago, and will probably have to explain why Aus Post sucks so bad when her gifts aren’t here for her birthday morning.
Seriously. Get a new CEO. Change something. Be better. Your company seriously sucks.
This is the second time AusPost sent my parcel to the distribution centre instead of a nearby post office. The distribution centre is in the middle of nowhere and with no nearby public transport. For someone without a car like me, I simply have to walk there. It is outrageous to me that there was no attempt to ring the bell of my apartment at all. This time, it is even more horrendous to think that maybe no delivery was attempted. This is because I did not receive any collection card in my mailbox, only a text message to pick up my parcel in a ...distribution centre that is not even listed as a collection point on the AusPost website. If it is true, it means the parcel did not even leave the distribution centre. The irony is that this parcel was sent from a store that is a 10-minute walk away from my house. Now I have to spend like an hour of non-essential travel just to pick up this parcel in an unknown warehouse.
Received msg saying my parcel would be delivered today. I had my door open so I would see them. So I’m here waiting for hours then I get a msg saying “Attempted delivery” ( I know for a fact that’s a lie) they attempted nothing, so check letterbox & sure enough there’s card. I then get another text telling me to pick my parcel up from the post office. I then go to collect parcel and while there I ask the lady what’s the go with some delivery drivers lately, as some say they tried to deliver parcels but they don’t even bother coming to your doo...r & knocking. She asked me if I have a gate, yes I do have a gate that’s about 2 Metres opposite my front door. She basically tried to say that was the problem but I explained to her I’ve never ever had a problem before with delivery drivers not able to open a little gate. Her response: It might have been a new postie. Really? New postie or not their obviously not doing the job properly. This is the 2nd time in less than a week I’ve had to go & collect my parcels because it seems there are some drivers who lie & say no one was home because their too lazy to do their job properly & obviously it’s easier for them to drop a card in the letterbox than actually deliver people’s parcels. Unbelievable!
Delivery service is terrible, no customer service contact number
My item was handed in to AusPost on the 31st August and today is the 22nd September and I still haven't received my product. I have received items from overseas which was derived much faster than Auspost. Terrible company post your good. Please try alternative methods before using Australia Post services. There service is a disgrace to Australia.
Who would know if Australia Post offer Door-to-door International courier serfvice - still waiting to find out
Does Australia Post offer door-to-door International courier service?
A simple question?
This could not be confirmed when I went into my local Australia post. The kind lady gave me a number to call - still waiting to get through.
In the meantime I have used the 'chat' option - no luck; its automated and thus unfortunately useless.
I have contacted DHL - less than a minute on the phone and I have my answer, dates, price.
Although it seems pricey (although I have no comparison with A/Post to make) it looks as if it may be the option - a...s while waiting on the line for Australia Post (a 20 minute wait at this time) I have read reviews and am hesitiant to use a potential doo-to-door international service. My local Aust Post service has always been good, so this is really disspointing to not even get to confirm a simple question, let alone find out detail.
Fragile Item delivered safe
Delivery from USA took a bit longer than expected but we are in a global pandemic and flight are drastically reduced. Item was fragile and it arrived intact without damage. I would use this service again.
Excellent service under the COVID-19 circumstances
I have ordered many items during the current lockdown in Melbourne. Whilst the delivery times are slower than usual, anyone who expects otherwise is not being realistic. I see the drivers rushing around constantly, they are definitely working hard.
I love the tracking service, especially being notified on the day of delivery. The drivers are always friendly (but rushed). I havnt had any issues or delays with the service. Great job Australia Post, especially under the circumstances.
Faster than expected
I recently complained about how slow the delivery was between Sydney and Melbourne so I was very pleasantly surprised when a parcel arrived today a few days earlier than it was predicted- only took 4 days. Credit when it is due.
Worst Service - Corona virus is a silver bullet for any service related inquiries
Express shipping is guaranteed delivery on second day. I do understand one day delay but it has been more than that. And tracking information is not thorough and all it says is "Shipping information approved by Australia Post" and title is It's on its way. They don't want to talk to you over the phone regarding tracking services. A common auto response keep saying the same thing what is written on the tracking history. They are also misusing the covid excuse same as all other services worldwide. Very good excuse to not to provide service to the customers. COVID applies to other courier companies equally but they deliver their items on time.
Friendly local courier man / driver Mr Denkha
Package always arrives on time
They keep you informed always about the package location and the expected day of arrival
Highly recommend to everyone
Thank you Australia Post.
I buy stuff online most of the time. A lot of them are domestic shipping. I've never had any trouble. Tracking system is reliable and packages arrived safely, like jewellery that I ordered a week ago. The postie was friendly, she delivered it to my house. Some stuff arrived in two weeks, but, nothing like a month wait. So, I'm happy.
Lost parcel from overseas
Very poor service, parcel from overseas was returned to sender from post office in Two Wells SA in 5 working days instead of 10! The post officer was very rude and unprofessional, we put complain, after 3 weeks no respond
never delivered express parcel
my express package was sent on the 10th of September its tracking number said it was delivered on the 14th but there was no delivery on the 14th as the package was not at my front door or in my mail box and I was not carded and I have tried to contact auspost about the lost package via my post but It keeps coming up with an error as I try to sign up. Not happy
Questions & Answers
My parcel originated in US & has been sitting in Hong Kong since August 31st. Would you please update what’s happening? I sent an enquire 17th September & have not received any follow up. Thank you LZ673610888US
Ibne F.Australia Post
I have checked our internal tracking site and unable to see any arrival scan in Australia. The last scan is as follows:
"Send item abroad (Shipping data received) 28.08.2020 23:59:00 CST NEW YORK (US) "
Was there any delivery time frame given? If yes and it has passed, kindly request the sender to contact USPS.
I have an international express item also sent from the US on 31/08 and has been sitting in HK since 10/09. Australia Post aren’t willing to help, and just direct me back to the sender, who tells me to wait longer. Disappointing as I paid a fortune for express post so I wouldn’t have this problem and now I don’t know if my parcel is lost or stolen.
A quick google tells you many Australians are having this same problem with US to AU mail sitting in Hong Kong and it’s pathetic that no one is looking at the trend here and doing something about it.
Hi, can you help me check parcel with tracking number is CY103384320AU , please?(this parcel return back to sender) The tracking shows three times its “Processed at facility" Melbourne Vic .3 weeks now still not delivery yet thanks
My parcel from india shows location AUMXBT. What does it mean
Generally it's used by third party courier companies to indicate an items location. If it is in reference to a parcel that is been handed to Australia Post maybe try contacting customer service. I’m not certain on what it’s related to.
Ibne F.Australia Post
Please provide the tracking no so that I can check further & get back to you.
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