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Australia Post

Australia Post

eParcel, Shopmate, Offices, etc...
1.7 from 8,723 reviews

Reviews

(918)
(412)
(327)
(717)
(6,340)
  • Sender or ReceiverSender (21%) · Receiver (79%)
  • Delivery Time
    • Never Arrived (469)
    • Unacceptably Late (335)
    • On Time (288)
    • Late (141)
    • Early (62)
    • Never Collected (33)
  • Product Quality
    3.0 (86)
  • Return Claim MadeYes (3) · No (89)
  • Customer Service
    2.8 (96)
  • Delivery Arrived in Good ConditionYes (70%) · No (30%)

Reviewer Photos & Videos

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duetorudebehaviour

duetorudebehaviourperth

  • 2 reviews

Aus Post tracking broken?

published
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
jetsetter

jetsetterSydney Surrounds, NSW

  • 22 reviews
  • 7 likes

Appalling "SERVICE"

published

I sent an express envelope scanned at 9.09am last Saturday. No more updates until 2.52pm today (Tuesday) at Strathfield. Well done Auspost you have moved this envelope a whole 66km. Inside are legal documents needed in Brisbane Court tomorrow (Wednesday) morning. These documents should have been with the solicitor at 2.52pm today and not still in Strathfield. Don't even know now if case will go ahead tomorrow. So angry

1 comment
jetsetter
jetsetter

UPDATE - did not arrive at solicitor until Thursday. That is 3 days for a guaranteed next day delivery. Might as well have sent it regular mail. Why do I have to give 1 star for this appalling experience? 0 stars deserved

Jill

Jill

  • 2 reviews

Non-existent customer service

published

I made a very expensive order on April 2nd, it was supposed to be delivered by the 5th or 6th at the very latest but still has not arrived. Any and all inquiries have been completely ignored, my tracking is stagnant and has not been updated a single time, and it is completely impossible to get a hold of a customer service employee. When you're waiting for something pricey to come in the mail, you need the piece of mind of knowing where it is and that it isn't missing. I understand delays in delivery during a time like this, but the complete lack of communication is abysmal and unacceptable.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
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Mark Ambler

Mark AmblerGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Don't Bend

published

I got my Diploma Certificate posted to me. It clearly said DO NOT BEND in on the envelope. And Aus Pos doesn't know what that means. Because they bent and ruined Certificate and didn't offer to replace it when they have clearly damaged it

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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claire

claireGreater Melbourne (Metropolitan), VIC

  • 7 reviews

We're being fleeced

published
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Mary Glavic

Mary GlavicGreater Melbourne (Metropolitan), VIC

  • 6 reviews

Excellent

published

So lucky to be receiving everything delivered theses days. And when you open the door after your contact less delivery a way and a smile from the courier at his van!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Dave W

Dave WSouth East Queensland, QLD

  • 2 reviews

Late arrival

published

My package was supposed to arrive between 7/4/2020 and 9/4/2020. I have to be home because it requires a signature. Still hasn't arrived. Tracking has not been updated since it was picked up by the courier on 6/4/2020. No advice that it would be late. Still says it is on time.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Eddie R.

Eddie R.Sydney, NSW

Ridiculous - Wait for two weeks and it's still not deliver

published

Ridiculous...wait for two weeks and my parcel is still not deliver..
Got the email saying parcel is ready to deliver two weeks ago but it is still at SUNSHINE WEST after two weeks!

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Still waiting

Still waitingSouth-Eastern Region, NSW

Joke Joke Joke

published

Package only has to go 100 Kilometers, one whole week later, nothing. No tracking past day two. Package still in Sydney. Now Easter and another 4 days of nothing. I'm so sick of Aust post.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
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j.mcwhin

j.mcwhinVictoria

Not sure where my package is?

published

I know considering the circumstances everything is a little haywire at the moment but I haven't even received a tracking number and its been 6 days. If I could receive some help on this I'd be very grateful!

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic

Delivery

published

I had my parcel take to the post office and it says it will be held until the 30th I haven’t been able to make it there would they still have it and what number do I call?

Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
Beth

BethGreater Melbourne (Outer), VIC

  • 3 reviews

$2.20 to send a birthday card

published

Disgrace pray on vulnerable people $2.20 a birthday card to someone in the local area what more do you want me to say to use up to 30 words there's not much to tell you Australia Post is always a disgrace.

Sender or ReceiverSender

Issues with Australia Post Tracking Website

published
Sender or ReceiverReceiver
Shipping TypeDomestic
natasha

natashaHunter Region, NSW

  • 11 reviews

Never received package

published

Package was not delivered at my address.
Contacted Australia post and asked for description (baby formula) got a reply saying a lady holding a baby answered door.
NOT CORRECT! The last email I received was to confirm there was no parcel at my location. I didn’t respond. What a joke.
No idea who’s house it went to or where it is right now
I don’t have money to just throw out the window.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Disappointed grandparent

Disappointed grandparentMid North Coast, NSW

Woeful service

published

This is the second time we’ve sent birthday packages for grandchildren that have taken incredibly long periods for delivery from Coffs Harbour to suburban Brisbane. More than 3 weeks is amazing.
We accept that things are difficult at this time due to Coronavirus but have the comparative benefit of having purchased stuff on line from Brisbane last Sunday, delivered to our home at 6:30am Tuesday.
Very disappointed in Auspost

Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Dissapointed

Dissapointed

  • 2 reviews

A disgrace

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
GaryG

GaryGGreater Melbourne (Inner), VIC

The delivery driver who takes away my parcel

published

This man said to me I need to take one parcel and resend to you by tomorrow due to the Duplicate item barcodes.

Then he took my parcel and disppeared! Until today, we didnt get our pracel and we rang post office customer line three times, the woman said she cannot do anything and we have to prove that we didn't receive the parcel.

Ok, let's take a look what my front door sercurity camera captured!

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Twin mumma

Twin mumma

  • 5 reviews

Can't even deliver within the same state. Delayed!

published

Bought some books and things for my twins for during the coronavirus lockdown from Kmart. They sent it from Kmart in Perth. I live about 15km from Perth. It was processed in Perth at Australia Post on 31/3. It's now 9th April and still not delivered. How can it possibly take more than a week to go 15km and it's still not delivered. I have no idea where it is as there has been no tracking update.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
V.conn

V.connSydney, NSW

  • 13 reviews
  • 1 like

Unreliable

published

There is no reason (not even coronavirus) why it should take 2 weeks to get a package within the same country! Hire more people, send out more trucks, extend hours. There are so many people looking for work in this time it is inconceivable how this company has fallen so behind. It makes people not want to buy online when the economy and businesses really need it.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Martim F.

Martim F.Perth, WA

Happy with Service

published

Parcel from Adelaide to Perth arrived on time. Received a message on my phone confirming it was delivered. Would be great if the parcel tracking was a little more detailed in the transit progress.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Page 1 of 436

Questions & Answers

Diane M.

Diane M.asked

Australia Post

I posted a parcel to Munich in Germany on 20th March, Tracking number LK988903767AU, but tracking shows it is still waiting at the International Terminal in Sydney. Why is it taking so long to get to Germany as it has been 22 days now?

3 answers
Mary Glavic
Mary Glavic

Most sit in quarantine for 14 days I think and then large delays

David
David

Why would it sit in quarantine for 14 days, it’s not a person !
Most delays are only a few days through customs.
Most European countries are not posting parcels to Australia and haven’t been since early March, I would expect it is similar here as almost no flights are leaving the country at the moment even for people to get back to their home countries etc, never mind parcel mail !

Diane M.
Diane M.

Thank you, I guess it is just a waiting time. I do hope it does reach Germany some time soon.

Sarah S.

Sarah S.asked

eParcel

Hi. My parcel from Nasty Gal tracking link
https://apgecommerce.com/track_sequenceNo=3GC1819424

Was ordered April2nd. It says:

Date:
09/04/2020

TimeStamp:
09:37

Location:
GB

Event:
Processing

Event Description:
Parcel eManifested for Departure

As the last update. I know everything is behind but what does this mean? Is it in Australia? How long will it be?

Cheers

Sarah

No answers
duetorudebehaviour

duetorudebehaviourasked

Australia Post

Please specify on which days over Easter this year Australia Post wil be operating over Easter due to the current exceptional circumstances. Ie Friday through Tuesday, Including Sunday, or just Friday and Monday?

Please specify which states you will be operating in over Easter 2020. Will Western Australia and the Northern Territory be included?

Thank you

No answers

Get an answer from our members and Australia Post representatives

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