Great customer service
It always depends on who is working but they always help me and give me the best option even if that means not buying anything. Also the mailman comes every morning with a simle. Appreciated !
Service all over the place
Item Posted Qld 16th tracking stated cleared in Melb 20th delivery 21st. Then it stated cleared 21st Delivery 22nd, the it stated Cleared 22 in Melb delivery est 23rd. When I queried agent said its on its way and when I suggested I would use alternate carriers the agent stated it was up to the sender who they posted through. Guess what I choose as a customer or I dont buy. e-go for example is far cheaper and takes max 3 days from Bris-Melb 2 from Syd. Auspost clearly goes skeleton crew after Xmas and doesnt care less after then but wants "likes" and positive surveys all the time. Yet another out of touch corporate.
- Verified customer
Australia Post Delivers!
I ordered an item online the week before Christmas and Australia Post delivered my parcel within 2 days of me placing my order. The parcel was delivered by my local friendly delivery driver in excellent condition and I cannot fault the service in any way. Australia Post is a service you can trust!
Review collected in partnership with Australia Post
I was supposed to send a legal document overseas, but their brach gave me an envelope for domestic only. I had no idea that it was a mistake thinking that I mentioned of sending it overseas. I have called them several times about my letter because it’s been a month now and still, no update from them. The legal document was gone. Very poor customer service. From now on, I will never use their service at all.
talk about slow
It would be faster to bring back Cobb & Co. I'm expecting a package from an address 40 min away from home and it was posted on Monday and it is now a full week being Monday today and still not here. They raise their postage prices and never get any better. CEO on big bucks, don't know how. Honestly AUS Post needs to give themselves an uppercut.
Fitzroy South LPO Fast, friendly, great opening hours
This is my local Post Office. After fighting with parcel delivery with Australia Post, they suggested I use them as my delivery address for the parcel collect service. Absolutely great, I get an email notification, print it off and collect it straight away. 5 minutes walk from home, opens at 8am and also open Saturday morning.
Lost package.. uslessnAustrlia post
I have sent an item using express post a week ago. Which should have already arrived. Its lost and in error I forgot to take the tracking number down ... now I've lost the belated Christmas gift to my friend. Thanks Australia post being unreliable. Now it make sense why people don't use postage because they are useless.
The reviewer stated that an incentive was offered for this review
Three of my packages have been misplaced/lost and I'm out $60. Also I am now very worried that the last two items I ordered from Ebay and a Facebook auction site last week that I always buy from are not going to show up. I have bought items from overseas in the last few years and never had a problem with my orders showing up but since the new year they have lost everything I have ordered since the start of January 2020. Not sure if it is a good idea to buy anything if Australia post will misplace it again.
Delivery; Over a Month to Deliver Registered Post Item - QLD to NSW (via VIC!!!)
Australian Post you really let down your clients; I sent an item via Registered Post end of November 2019 to NSW. The tracking system said no details available for days. My client contacted me at the beginning of December 2019 to see where her item was. I followed up by making a complaint and found out the package was sitting in the Dandenong Mail Centre in Victoria! The tracking system was then updated showing that the item had indeed been in Sydney at a mail centre 2 days after I had posted it and then it had made its way to VIC! I was t...old that someone would contact me within 5 days; I gave contacts details for both myself and my client - neither one of us has been contacted. I received an email from my client on 2 January 2020 advising that her parcel had finally arrived that day - over a month to deliver an item that should have been delivered in 2-3 days. Not good service at all Australian Post - no follow up on a complaint and item takes over a month to deliver and then goes via another State. Appalling service all-round Australian Post.
Sad state of affairs for an important institution. .
Extremely unreliable post, especially on express packages. Probably the worst postage in the civilized world. Impossible to tell when anything is supposed to arrive, due to spotty delivery that seems to either change time or be skipped every second day. The complaint process is full of apologetics and diversion
- Verified customer
AWFUL Auspost - waited all day for them to come and didn't!
DHL transferred the parcel to Auspost as I was working while they tried to deliver the parcel. Auspost got the parcel and text me, email me affirming it will be coming today (Friday) so I took a day off work, waiting from morning till late afternoon, Auspost app didn't update anything or telling me it will be postpone till next Monday, I only figured out when I called 131318. I have work on Monday and it seems, the other safe way for me to get the parcel is to skip my work again!!!! Extremely awful Auspost service that I have to complain them o...n here. Who will compensate my loss of work? I waited all day today, can't they just update the app letting me know I will receive parcel next week? I didn't dare to go out at all ..how can they do such a thing like this?????? Really dislike their service! awful is the only word to describe Australia Post!!!!!!!
Very much delayed
Postage was supposedly express of 2-4 days but incredibly received after 5 weeks. I had to cancel an appointment back home due to this delay. Indeed, expectation was not meet.
My parcel is going walkabout
Ordered Dec 29 from Melbourne. Auspost processed same day at Bendigo.
Jan 1 processed at Melbourne.
Jan 3 Somerton
Jan 6 Somerton
Jan 8 Somerton
Jan 13 Somerton
Jan 11 Melbourne
Jan 13 Somerton
Jan 17 Somerton
So it's on it's way. AGAIN. Due Jan 20. Are we taking bets on this?
It was only coming from Melbourne to Benalla. Another parcel from same company ordered over a week later arrived yesterday. I might add though, it also made a few trips around Somerton.
Negligent-AusPost is commonwealth service acting as if it doesn't have to account for its ongoing failures.
Over 10 months of auspost failures and stuff arounds - complaints to auspost are a complete waste of time.
Commonwealth Ombudsman's report due to more than 1million annual auspost complaints, is not being followed - deliveries not attempted continue and customer complaints result in some staff coo cooing hopeless nested loops, others bristling - both resistant to solving delivery failures.
Such ongoing resistance to providing efficient service is unacceptable and warrants a much higher level of investigation and consequences.
Today just before...
Australia Post was great for my online purchase deliveries, keeping me updated with shipping and delivery times, so that I knew exactly when my parcels would arrive. All arrived in stated times.
- Domestic Parcel Post (Standard)
- Verified customer
9 business days and counting to go 35km
Ordered 4/1/2020 (yep a Saturday). Posted Monday 6/1/2020 from Footscray Vic. to Sunbury Vic. 35km. Still hasn't been received.
I can understand things are delayed going across the country, but 35km???
I recently ordered a package online. The seller was prompt and professional in their communication and in sending the package.
Australia Post then had the task of delivering said package. They failed miserably. I received notification that my parcel had been "left safely at my house" which I thought quite strange, given I had been at home all day in the front garden and had not seen anyone deliver anything.
I called Aus post who asked for a description of my front door area. It seems they had a photo of the parcel in place at the door. When I ...gave the description they realised that the photo did not match it. So now with several hundred dollars of my property being gifted to someone Aus post tell me that it will be perhaps 5 days to even talk to the delivery driver who made the incorrect drop. They will then attempt to retrieve the package. They Also need to "make sure that I didn't actually receive the package"... I asked them for the photo of the front door the parcel was left at. I have already door knocked some neighbors whom I know and I live in a fairly good area. I have dropped incorrectly deliver mail I received at the correct house in the past. " No we can't give you that it's private". I ask if the front of a person's house , visible from the street, visible on Google street view is private. "No I see what you are saying but we can't give you the photo because it's private". I understand that the person I am speaking to is only an employee and doesn't make the clearly moronic rules.
Australia post does not even notice Australian domestic addresses
I am losing multiple packages weekly with these complete morons. This week I have lodged 2 cases 29918101 and another and on both occasions when the operator looks up the address in the Australia post database the address does not show? On both occasions when I put the same address into the google search bar that American identity clearly shows the address. How on earth is it Australia post does not recognise an address but google from the USA does? This company or whatever they are is in a complete shambles.
They CALLED to check
Just had a phone call from the AU they double checked the address and the name of the company to make sure I get the package. It was very bizarre but have to give credit when it due. Hope to see more costumer care from Au post.
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Questions & Answers
I still havent received my parcel it was estimated to be here by 20 Jan.
This is the order number 469374605.
Hi I was told to go to https://www.postnl.post/ to track my parcel with the number UD399058293NL. It says my parcel arrived in a Australia a week ago and have had no further notifications since. Is there anyway of tracking it further?
I have been checking the tracking number for my parcel which should be arriving from Toowoomba to here in Redbank which is around 100km apart. The parcel was sent by eparcel express and has still been pending since Friday which is now around 4 days. The tracking number is RAS0728010355346.
By far the best thing is to go to your local Post Office and get them to chase it up for you. Don't bother with the Australia Post websites, they are not designed to help. The other you thing you may look at is using a parcel locker at your local Post Office, it is free, easy to set up and they deal with receiving the parcel for you. Has worked really well for me.
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