Gumdale Qld post office, the best!
The best Customer service, very helpful and they are always friendly and nice. I try to go to that post office every time even it is not the one of our area.
Lost my parcel
Not really good service.. and i lost my parcel
Always says the parcel already put at letterbox but still nothing empty
I dont know what happen with auspost
Really dont know.. not good
So far, all good
Wow that's a lot of one stars! Then again, 1million packages monthly & people hardly post 5 star reviews - kind of fair score. I use eBay a lot and never had problems with Australia Post, I like the customer chat line - down to earth reps. Overall, happy with the service thus far. Keep up the good work.
3rd world postal service
Fact: They take no accountability for deliveries that are slow.
Fact: Compared to postal services in other courtiers AP have priced themselves out of the market.
Fact: there are far cheaper options for postage in australia - google it!
Theft by ShopMate workers!!
My expensive Omega watch was stolen in the care of ShopMate who will not compensate for total cost. This is an extremely useless service that should be avoided! Have a nice day and we are sorry doesn’t sort it out!
LP237107938GB This parcel has been sitting in Sydney for the last three days and has not moved. I logged in for Automatic updates and still have not recieved updates.
The parcel was meant to be delivered 2 days ago
Very poor service re a 20 year old Post Office Box
I have had a Post Office box at Lambton post office for about 20 years. The post office closed down for a while and mail was being redirected to home address as per redirection CRN154437021. I was not informed that he redirection was finished even though I was the time before. Apparently a letter was sent out but it is not a trackable letter by Australia post. No phone call or email received as per the Application to redirect mail. My post office box was not reopened at the new post office at Lambton. I was not informed that the new Post Office had even reopened. I find this unacceptable and a terrible service for a customer of 20 years who has had that post office box. Obviously Australia post were not proactive to ensure this did not happen and procedures were not put in place. As per your Australia post "Customer Commitment" "We’re committed to meeting customer needs and enhancing experiences and outcomes – today and into the future." You certainly did not meet my customer needs and experience!!!!! Australia Post "Strive to meet my future needs and do more than I expect". Not in this case that is for sure. REF https://auspost.com.au/about-us/corporate-information/our-company/customer-commitment-and-charter
The Yea Post Office is staffed by friendly, very efficient Locals. They are very good at multi-tasking and remembering everyone. Every customer is made to feel special. We, in Yea are very lucky to have them.
Negligent irresponsible handling of packages
A Post managed to destroy two almost indestructible containers of URGENT horse medicine, then failed to take responsibility for the damage they did and failed to pay the $230 replacement cost. Failed to get back to me when they promised they would, told me they would pay for the damage then didn’t. Disgusting incompetence, appalling service.
Australia Post is amazing!! They always deliver,they alway make sure I’m home,if not goes in a safe place or at my local post office !! Which is like 5 minutes away so I know it’s safe till I pick it up ..THANKS
I have had major problems with another postage company and eventually my order was put through Australia post and got my package so thankyou for delivering very successfully and quick :)
Mail Redirection Service is a Joke
We moved house and established a 3 month redirection service. Of the approx 10 letters addressed to our old address, only 2 were mail-redirected to the new address. The remaining letters were found at the old address (thankfully we could drive there to fetch them).
Waste of money.
Pathetic Delivery Service
In general, I rate Australia Post good. I avail the counter services on a regular basis, even buy my travel insurance there. It’s the delivery service that takes all the credit away. The delivery men do not deliver my parcels 99% of the time. By that I mean they don’t even come to my door and conveniently choose to drop the ‘missed delivery’ slip in my mailbox instead. As a result I have to wait till Saturday to stand in a long line to collect my parcel from the PO. Some parcels are more important than others, and some can’t wait till Saturday. How would you explain it if I am working from home on the delivery day and nobody rings the door bell? Or how would you explain it if the ‘slip’ slid under my door at 9pm? Clearly the delivery men do multiple jobs, and probably are protected by unions that do a great cause giving shelter to lazy, unskilled and incompetent people. I called Aus Post to complain and they pretended to be suprised as if they lived in a different world. Everyone knows it’s a common problem, never to be solved to society’s deteriment.
thank you Mickey and team for sorting this delicate issue, 10/10 for Mickey
Mickey you are a champion in your job 10/10 customer service & customer care, you should be the C.E.O as i believe you would change Australia post for the better, Thank you for getting on the case and sorting out the urgent item lost.
They never check and send parcels to post office
I was getting a delivery so waited a whole day. Then I get a notification saying no one was home when no one buzzed. This is ridiculous. Of the 4 deliveries recently we've been home the whole time and no one buzzed. This is just bad service.
Don't expect an apology for missing parcels.
My order was suppose to be delivered on the 6th of Feb. Contacted Auspost to receive NO APOLOGY. It would have been a massive box so how they have lost it in transit is beyond me. Poor customer service to say the least!
I am agreeing with the 3rd world service comments below!
Australia Post has always been a low rating on my radar for quite some time now at our last 3 houses we constantly received mail for other houses and most recently the parcel service has been appalling.
2 large pricey items lost in 1 month.
1st Christmas tree... It didn't arrive in time let alone at all!!! Was written off as "lost in transit" no explanation given 2nd they lost my daughters iPad which was in transit to head office as it was faulty and we being returned for a refund also deemed lost in transit. I'm mind blown at home this has happened to me twice in a short amount of time let alone the entire country.... Makes me wonder where all these "lost in transit" packages are?!?
Inaccurate delivery timings
Received notification on AusPost app that delivery will take place at 10am, was home all morning and afternoon awaiting delivery. Post man didn’t even come to door and left a note for collection at post office.
Good services, good staff and poor trading hours
Good services, good staff and poor trading hours. I was hoping it could be opening earlier. The Armadale office opens only 9 am which doesn't help much. Eventually it is not all other offices.
Pathetic service from AusPost/Seaford Business Hub
I have had many deliveries not arrive when delivered from AusPost/Seaford Business Hub. It's the guy on the pushbike that is the issue, pocketing goods for himself. Or simply dumping them somewhere, he's even forged my signature and marked items as delivered when he has made off with them.
Absolutely atrocious customer service when contacted every single item, no resolution, no punishment for this thief, just empty promises from the imbeciles at AusPost.
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