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Aus Post tracking broken?
Just in response to the above recent review about tracking and Aus Post. Am possibly in a similar situation. My tracking status with Aust Post remains at "shipping info approved by Aus Post" from 07/04/2020. No updates, yet somehow NZ Post has managed to continue with it's excellent tracking updates as per usual, until package left that country. This makes a customer believe that on the Aust Post side the item has not been scanned, however I can see from the above review that it may just be that tracking is not working. I would like to know w...here my express post package is and whether it will be delivered over Easter this year to Perth WA. This package left NZ in good time on a flight early morning on 8th April so must have landed in Australia some time yesterday. There were no 'time' issues getting the package out of NZ at all, as NZ post still manages to operate at pre-covid 19 standards thanks to their efficiency and dedication.
I sent an express envelope scanned at 9.09am last Saturday. No more updates until 2.52pm today (Tuesday) at Strathfield. Well done Auspost you have moved this envelope a whole 66km. Inside are legal documents needed in Brisbane Court tomorrow (Wednesday) morning. These documents should have been with the solicitor at 2.52pm today and not still in Strathfield. Don't even know now if case will go ahead tomorrow. So angry
Non-existent customer service
I made a very expensive order on April 2nd, it was supposed to be delivered by the 5th or 6th at the very latest but still has not arrived. Any and all inquiries have been completely ignored, my tracking is stagnant and has not been updated a single time, and it is completely impossible to get a hold of a customer service employee. When you're waiting for something pricey to come in the mail, you need the piece of mind of knowing where it is and that it isn't missing. I understand delays in delivery during a time like this, but the complete lack of communication is abysmal and unacceptable.
I got my Diploma Certificate posted to me. It clearly said DO NOT BEND in on the envelope. And Aus Pos doesn't know what that means. Because they bent and ruined Certificate and didn't offer to replace it when they have clearly damaged it
We're being fleeced
Sent small gift for my nephew from Melbourne to Brisbane via express post.
Paid extra to ensure the gift would reach the 3 year old on/by his birthday. Needless to say, the gift has not arrived & is, according to Australia Post, 'delayed'. It has not left the Melbourne CBD post office AT ALL. I attended this post office specifically because I believed there was better chance of the express package actually being collected and delivered, if organised & lodged via the main corporate entity, rather than a local post office.
Australia Post k...nows it has neither ability nor intention to deliver express post currently, but is still selling this overinflated product. Consumers are being deceived. Does a money making government entity feel it doesn't need to comply with Australian Consumer [and other] Law?
So lucky to be receiving everything delivered theses days. And when you open the door after your contact less delivery a way and a smile from the courier at his van!
My package was supposed to arrive between 7/4/2020 and 9/4/2020. I have to be home because it requires a signature. Still hasn't arrived. Tracking has not been updated since it was picked up by the courier on 6/4/2020. No advice that it would be late. Still says it is on time.
Ridiculous - Wait for two weeks and it's still not deliver
Ridiculous...wait for two weeks and my parcel is still not deliver..
Got the email saying parcel is ready to deliver two weeks ago but it is still at SUNSHINE WEST after two weeks!
Joke Joke Joke
Package only has to go 100 Kilometers, one whole week later, nothing. No tracking past day two. Package still in Sydney. Now Easter and another 4 days of nothing. I'm so sick of Aust post.
- Domestic Express Post
- Verified customer
Not sure where my package is?
I know considering the circumstances everything is a little haywire at the moment but I haven't even received a tracking number and its been 6 days. If I could receive some help on this I'd be very grateful!
I had my parcel take to the post office and it says it will be held until the 30th I haven’t been able to make it there would they still have it and what number do I call?
$2.20 to send a birthday card
Disgrace pray on vulnerable people $2.20 a birthday card to someone in the local area what more do you want me to say to use up to 30 words there's not much to tell you Australia Post is always a disgrace.
Issues with Australia Post Tracking Website
Firstly just want to say I have a lot of respect for the guys working at Aus Post given the challenging circumstances with covid-19.
However...the Australia Post tracking website seams seriously broken.
Had an express post parcel that was dispatched on 2/4 which arrived today 8/4. My issue isn't with the time it took, which is understandable given covid-19, it was that I wasn't able to at any point see where the parcel was at.
The tracking website up untill the day the parcel was delivered just had the status as 'Shipping information approved by Australia Post' so there was no viability where the parcel was in the network at any stage.
Never received package
Package was not delivered at my address.
Contacted Australia post and asked for description (baby formula) got a reply saying a lady holding a baby answered door.
NOT CORRECT! The last email I received was to confirm there was no parcel at my location. I didn’t respond. What a joke.
No idea who’s house it went to or where it is right now
I don’t have money to just throw out the window.
This is the second time we’ve sent birthday packages for grandchildren that have taken incredibly long periods for delivery from Coffs Harbour to suburban Brisbane. More than 3 weeks is amazing.
We accept that things are difficult at this time due to Coronavirus but have the comparative benefit of having purchased stuff on line from Brisbane last Sunday, delivered to our home at 6:30am Tuesday.
Very disappointed in Auspost
Sons Christmas present sent express post on a Saturday. Expected to arrive Mon, it didnt. Delivered on Tues to wrong address. Lodged enquiry straight away and confirmed correct address, mobile number and email. Out for delivery Fri morning. Fri lunch time status changed to "wrong address". Called Auspost again and now they're sending it back to sender for the sender or me to have to pay for again...... What do you say to something like this? They have a recorded spiel on the phone when you call about not abusing the staff blah blah... how about...YOU not abusing the customer by taking their money and not providing the "GUARANTEED" service i paid for. No solution offered. No rectification on the "guaranteed" express post service i paid for. My son waited by the door for the 2 days this was supposed to arrive. We drove up and down the street knocking on to see if it was delivered anywhere close. 2 phone calls to Auspost on both accounts. Zero resolution. Will pay for any other postal service to avoid auspost from now on.
The delivery driver who takes away my parcel
This man said to me I need to take one parcel and resend to you by tomorrow due to the Duplicate item barcodes.
Then he took my parcel and disppeared! Until today, we didnt get our pracel and we rang post office customer line three times, the woman said she cannot do anything and we have to prove that we didn't receive the parcel.
Ok, let's take a look what my front door sercurity camera captured!
Can't even deliver within the same state. Delayed!
Bought some books and things for my twins for during the coronavirus lockdown from Kmart. They sent it from Kmart in Perth. I live about 15km from Perth. It was processed in Perth at Australia Post on 31/3. It's now 9th April and still not delivered. How can it possibly take more than a week to go 15km and it's still not delivered. I have no idea where it is as there has been no tracking update.
- Domestic Courier Post
- Verified customer
There is no reason (not even coronavirus) why it should take 2 weeks to get a package within the same country! Hire more people, send out more trucks, extend hours. There are so many people looking for work in this time it is inconceivable how this company has fallen so behind. It makes people not want to buy online when the economy and businesses really need it.
Happy with Service
Parcel from Adelaide to Perth arrived on time. Received a message on my phone confirming it was delivered. Would be great if the parcel tracking was a little more detailed in the transit progress.
Questions & Answers
I posted a parcel to Munich in Germany on 20th March, Tracking number LK988903767AU, but tracking shows it is still waiting at the International Terminal in Sydney. Why is it taking so long to get to Germany as it has been 22 days now?
Why would it sit in quarantine for 14 days, it’s not a person !
Most delays are only a few days through customs.
Most European countries are not posting parcels to Australia and haven’t been since early March, I would expect it is similar here as almost no flights are leaving the country at the moment even for people to get back to their home countries etc, never mind parcel mail !
Hi. My parcel from Nasty Gal tracking link
Was ordered April2nd. It says:
Parcel eManifested for Departure
As the last update. I know everything is behind but what does this mean? Is it in Australia? How long will it be?
Please specify on which days over Easter this year Australia Post wil be operating over Easter due to the current exceptional circumstances. Ie Friday through Tuesday, Including Sunday, or just Friday and Monday?
Please specify which states you will be operating in over Easter 2020. Will Western Australia and the Northern Territory be included?
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