Australia Post

They were leaving a schedule 8 drug that required a signature in my letter box or on my doorstep when I was getting it posted! It was so bad my pharmacy had to charge customers extra to get it sent by courier! They are pretty bad! Show details

Austpost keeps getting worse promised delivery constantly delayed now 2 extra weeks Tracking shows they send it from Airport to melb Sorting to another sorting site back to the Airport back to Melb back to the other site in an endless loop . This is the thiord package in a row now Show details

9 days for an express post package to go from Brisbane to Melbourne after being sent back to Brisbane for no reason, then sent to and from Melbourne Airport THREE times. And they've got the cheek to say my package is 'on time'. Absolutely hopeless. This is urgent prescription medication. Show details

Waste of time – Australia Post are the worse ever. They never update there app and they say a parcel is coming today, and you wait in all day because you don't want your parcel to be left so that thieves can get there hands on it, and then the parcel never arrives..Never dealt with such a bad company. Show details

Progressively getting worse. I will never pay the extra for express to receive an item again. Updating of tracking is horrible. Takes longer to receive when item arrives in Adelaide than its travel time to Adelaide. Constantly saying no one was home… Read more

when someone was. What a shame there isn't an alternative or selection process of another company on checkout because I'd never use aust post again

Australia Post picked up my parcel at 4.00pm in Sydney and it was delivered to me in Melbourne by 1,00pm the next day. All tracking info was updated regulalrly. Excellent Service Show details

What a fantastic company to deal with. I have NEVER had any issues with Australia Post and their service is second to none. The drivers that contract to Australia Post are also excellent and always use care when delivery parcels. Well Done Australia Post be proud. Show details

Despite my previous review complaining about a parcel which had been mailed early March to the UK and still not delivered by May - I now need to retract those comments. After a lengthy wait to go through the process of being passed from tracking and consultants, I eventually spoke to an international customer help staff member. She was very… Read more

efficient and within a few minutes had located my parcel. Apparently, the parcel had reached the UK within 6 days and an attempt to deliver it was unsuccessful as the residents were not at home. The postman attempted another delivery the following day, but once again the residents were not home. In fact they were out of the country. The parcel was then held at a local post office for several weeks. As it was not claimed, it was then sent back to Australia and I believe it is now in a Sydney depot. Apologies to Australia Post for not understanding the process in place when I posted my first review.

I sense or tried to send an express parcel which was a book to my mother-in-law from North Queensland to Killarney Vale Central Coast of New South Wales. I have spent four or five days on the telephone waiting for managers to call back. That don’t call back. The parcel was not delivered they said there to leave the and then they say that they… Read more

couldn’t leave their motorbike and walk to the unit door and deliver it. The lady in the unit Next Door has 5 to 7 parcels per week delivered without any problem. I feel that the gang Lang stalking which has previously been going on for 26 years has a lot to do with this at the facility where they sort the mail spoke to [Name Removed] the so-called manager after five days and she says that there is no service that they can pick up the parcel from the post office and take it to an 86-year-old woman I think it’s disgusting. They are so rude to talk to. No one calls you back. You can’t get anywhere. You have to like it or lump it. You pay $15-$17 express mail and it doesn’t even get to the destination. They come up with excuse after excuse after excuse something has to be done about this disgusting terrible service for express post with Australia Post it does not exist most of the time.

I would give "0" if I could. Amazon said that Parcel Post would call. They did not. Amazon said Parcel Post would pick up. They did not. I called Parcel Post and they claimed they had tried to pick up 2 days before. They did not. I was home all day. They further claimed that they will not ring the bell. I must leave the parcel for pick up outside… Read more

the house all day. If it is stolen, it is my problem. I called to arrange another pick up. they confirmed they would “make the request.” When I called on the day they could not say whether or not a pick up would be made: “We don’t have that information.” No tracking supplied or available. This is a truly arrogant, lazy, out of control company. Nobody should do business with them if there is any possibility to avoid it. The particular sub-contractor in this case is called "HUBBED group."

I had a parcel arriving today with authority to leave. I just watched the delivery guy put the parcel on my front door step, take a picture, then pick up the parcel and took back to his van. I rushed out the front door and retrieved my parcel. he didnt even relise he was on camera. Thieving sod! How many others has he done this to? Show details

Avoid all Afterpay parcels involving Australia Post at all costs. Their version of express delivery is 5 days and on the site ,it says 1-2 days ....that's business days. I'm not even rating them (but I had to,)because there is NO NEED to bounce 5 small items between approx 9 airports,it's an absolute joke for an express delivery. Not to mention… Read more

advertising misleading information on an internet site for a well known store brand....consumers rights and all that.... people do recommend and unrecommend. I'm definitely unrecommending....all the way.

Hi. Once again Australia Post sent to the wrong Depot. They had to redirect my delivery from Caringbah back to Strathfield. My friend Birthday gift is LATE again thanks to AUSTRALIA POST. Show details

Pros: The tracking app is decent. Sometimes delivery is fast. Staff sometimes try to be helpful. Cons: Frequent failed deliveries. Parcel locker deliveries which go to the post office. Parcels which go to the wrong city and take ages to be delivered. Limited opening hours. Limited support options. Parcels sometimes arrive damaged or opened.… Read more

Tracking app sometimes stops updating. Overall: Okay when all goes well, otherwise very frustrating to deal with.

Absolutely zero accountability! What a joke!! Ordered a helmet from Germany, paid ridiculous postage costs only for an "attempted delivery" to an unknown address with driver saying attempted delivery which was a blatant lie, then costing me time and money to drive 20mins to a post office wasting over an hour and fuel to collect. Made a complaint… Read more

and wanted a refund for not providing a service and was told it "doesn't meet the guidelines for compensation " so it seems fine in this world to charge for a service then not providing said service and thats cool no problem. Absolute joke of a company!

Thanks for nothing!

I would leave ZERO stars if this was an option. I was expecting a parcel to be delivered today. I thought I heard a van and went to investigate. In time to see the Australia post courier drive away. I received an email stating that a delivery attempt was made but nobody was home. I must be a ghost! He likely saw me as he drove off. Had he knocked… Read more

on our door or rung the front door bell, I would have heard him. He did neither.

Now thanks to a lazy Australia post courier, I have to wait until he delivers it to a local post office and then I have to waste petrol unnecessarily, driving to collect it. I have a disability. How hard is it to knock on a door or ring a bell??!!

Expecting 2 parcels Saturday 20th June. We were home. CCTV shows driver walking to door with one parcel. No doorbell rang. He takes the parcel back to the van drives off and a message says unsafe place to leave it. Hey helloooo a door bell has a button, it goes ding dong IF PRESSED. Funny how now it's TWO parcels and here it is Monday 2.20pm no… Read more

idea where these parcels are. What slack service. I'm waiting on one to complete a project. Where are they???????? Everyone else including Australia Post drivers leave them as it IS a safe place and we get dozens of parcels left.

They have lost my parcel and it has been months and no resolve to it. Just excuses after excuses going in circles. I can believe how bad their service has gone. Terrible is to say the least. Show details

Heading: Disputed Delivery Attempt, Poor Customer Service, and Lack of Accountability I am writing this public review to share my experience with Australia Post (Case Ref: 71584846 / 72381094) and to warn other customers about serious issues I encountered during the delivery of my parcel. 1. Disputed Delivery Attempt and Missing Notifications On… Read more

27/03/2026 at 8:33 AM, I received an SMS notification advising that my parcel would be delivered between 8:30 AM and 10:30 AM. Both my wife and I were at home throughout that period. The SMS stated that if delivery was unsuccessful, the parcel would be taken to a Post Office. At 9:30 AM, I received an email stating that nobody was available to receive the parcel. This was not true, as nobody knocked on the door or rang the doorbell. After the delivery window expired, I immediately contacted customer service and lodged a complaint. Later that day, I also submitted a written complaint by email. The delivery record included a photograph that does not show my front door. My front door has a large letter “D” clearly visible in the upper-left corner, as well as a doorbell above the handle. Neither the letter “D” nor the doorbell can be seen in the photograph uploaded by the driver. This demonstrates that the photograph was not taken at my address and raises serious questions about whether a delivery attempt was made at all. 2. Confusing Tracking Information The tracking information provided by Australia Post was inconsistent. At one point, the app indicated that the delivery attempt had occurred in Melbourne, Victoria, even though my address is in Perth, Western Australia. From 30/03 to 01/04/2026, the parcel status remained unchanged and showed only that the item was in transit in Gwelup. For almost 48 hours, there was no clear information about the parcel’s location or when it would be available for collection. I did not receive confirmation that the parcel was ready for collection until 12:27 PM on 01/04/2026. 3. Refusal of Redelivery Despite Exceptional Circumstances After being informed that the parcel was being held in Gwelup, I contacted customer service and explained that I had undergone major eye surgery on that same day. I advised that I was medically unable to drive a vehicle or lift heavy objects. The parcel weighed approximately 4.5 kg. Despite these circumstances and my concerns regarding the disputed delivery attempt, my request for redelivery was refused. As a result, I was forced to arrange alternative transportation and personally collect the parcel from the Gwelup facility. I later received a response in which Australia Post relied on its terms and conditions to reject any responsibility for the additional costs, inconvenience, and health risks that this situation caused. 4. Difficulties Escalating the Complaint On 02/04/2026, after collecting the parcel, I contacted Australia Post again and requested to speak with a manager regarding the disputed delivery attempt, the tracking inconsistencies, and the impact the situation had on me. However, I was not permitted to speak with a manager, nor did I receive a return phone call from one. After exhausting all available complaint channels, I referred the matter to the Ombudsman, where it is currently under investigation. This experience involved a disputed delivery attempt, inconsistent tracking information, refusal of redelivery despite exceptional medical circumstances, and significant difficulties in resolving the complaint. I believe Australia Post should review its delivery verification procedures, customer service practices, and complaint-handling processes to help prevent similar experiences for other customers.