Australia Post

I am not a postman,I do not drive a postal or delivery truck and Im sure as hell don't get payed to do any of the above.Australia post seems to think diffrent.They seem to think I'm willing to deliver my naughbours packages because their letter box's are to small for the package to fit in.Why should I feel so entitled just because i payed them,to… Read more

expect these delivery people to get off their bike or out of the truck to deliver my package then have to walk next door to deliver my naughbours when he can just deliver them to my address and I can do his job for him.This has happened several times even when im not ecspecting a delivery they will still leave my naughbours delivery in my letterbox(my naughbour refuses to change his 70yo tinny letterbox).Ive complained to au post and its still happening.Ive actively tried to avoid companies that still use au post now.

I'd give 0 stars if it were possible ... once again I had an expensive item that required a signature to be delivered to the door and paid all of the relevant postage ... I waited all morning and even into the early afternoon for the guy and of course it was a no show , finally in the evening I checked the tracking number only to find that they… Read more

"attempted to deliver" , which of course was a total lie , this is like the fourth time now , they don't even try to hide their incompetence anymore ... if the company I am dealing with had any other sort of delivery system , even a courier , I would gladly use it regardless of expense... you would seriously be better off with a carrier pigeon than Australia Post.

Express Post posted yesterday, with Australia Post showing delivery expected today. Once again: over-promised and under-delivered. Even a piece of poop has value as fertiliser. Australia Post’s “Express” promise somehow manages to offer less. Absolutely useless and embarrassing. Show details

Signed, Sealed and Delivered – Notified me that my order had been received and when I could expect my delivery to arrive. Followed up on the day with an estimated time of arrival. Was very happy with Australia Post as it arrived earlier than expected. Show details

9 days for an express post package to go from Brisbane to Melbourne after being sent back to Brisbane for no reason, then sent to and from Melbourne Airport THREE times. And they've got the cheek to say my package is 'on time'. Absolutely hopeless. This is urgent prescription medication. Show details

I sent or tried to send an express parcel which was a book to my mother-in-law from North Queensland to Killarney Vale Central Coast of New South Wales. I have spent four or five days on the telephone waiting for managers to call back. That don’t… Read more

call back. The parcel was not delivered they said there was no safe place to leave the parcel then they said that they couldn’t leave their motorbike and walk to the unit door and deliver it. Two different stories for the same delivery. The lady in the unit Next Door has 5 to 7 parcels per week delivered without any problem. I feel that the gang Lang stalking which has previously been going on for 26 years has a lot to do with this at the facility where they sort the mail spoke to [Name Removed] the so-called manager after five days and she says that there is no service that they can pick up the parcel from the post office and take it to an 86-year-old woman I think it’s disgusting. They are so rude to talk to. No one calls you back. You can’t get anywhere. Or get anyone to talk to. You have to like it or lump it. You pay $15-$17 express mail and it doesn’t even get to the destination. They come up with excuse after excuse after excuse something has to be done about this disgusting terrible service for express post with Australia Post it does not exist most of the time. Cameras viewed and there was no one from any delivery service or Australia post that entered the property from 9am to 6pm that day. Cameras have been viewed 20 times.

I have been using the services for Australia Post Mitchell Post Shop on Flemington Road, Canberra for 10 years now and they never fail for great friendly service. Parking is convenient and the staff are always helpful even when they have a huge line up.

I find that updates from Auspost are very helpful, you know exactly where your parcel is and your given a date for delivery. As always my parcels are delivered undamaged. Show details

Australia Post picked up my parcel at 4.00pm in Sydney and it was delivered to me in Melbourne by 1,00pm the next day. All tracking info was updated regulalrly. Excellent Service Show details

Tried to reset my password. No verification code ever arrives in my email. Tried calling support instead, and ended up wasting hours on hold just to reset a password. A basic account recovery process shouldn't be this painful. Completely frustrating experience and a huge waste of time. Fix your systems and stop making customers jump through hoops for something so simple.

Did not deliver as per instructions, no communication with delivery partners. Would not redeliver despite getting it wrong - instruction on sender info and Aus Post app informed of duplex situation and how to enter. Informed we need to 'pick it up from the post office'. No consideration when informed we don't drive and had provided the appropriate… Read more

information, even after being on hold for 30mins. Terrible service! Not my first time with this store. If we can find alternative delivery providers we will not use Aus Post again. Shameful for such a large provider!

I have been forced to make 4 phone calls to Australia post still without success. I had a delivery from Chemistwarehouse containing important tablets that the driver took to a house further up the street, as I am number 1 and a unit in a retirement village to anyone with even half a brain this was not the correct address. No one home there so… Read more

clever clogs took it to the post office for me to collect. My only means of collecting is with a taxi which I refuse to pay for considering I was home and it was not delivered here. This was a week ago..I wonder if I will ever see my parcel, Chemistwarehouse have washed their hands of it. How these people (drivers) keep their jobs is beyond me a lot are illiterate and we have to live with this.

I am absolutely furious with the abysmal standard of customer care provided by Australia Post, both on their live chat platform and across local retail outlets. I purchased a high-value gift on eBay that legally requires an upfront stop at the eBay Newington NSW Authenticator Hub before it can be cleared for final delivery to me. Due to an… Read more

accidental click in my MyPost app, a premature redirection request to Queensland was mistakenly triggered in the automated system, completely bypassing this critical authentication milestone.

When trying to urgently contact support to reverse this simple error before the parcel left Sydney, I was met with total operational incompetence. It is clear that Australia Post has entirely outsourced its support network to staff who have absolutely no baseline understanding of local Australian geography, logistics systems, or basic service procedures.

During a single chat session, I was cycled through 4 different live agents because the previous ones kept abruptly abandoning and leaving the chat without doing what I simply asked them to do, forcing me to repeatedly restart the process during a critical timeline of achieving this redirection as this is a gift and needs to be delivered by a certain time, which if this was not intercepted and in the brisbane warehouse, that gift for a very special occasion would not be able to be presented on that day and still remains unclear if that will happen or not due to the absolute stuff around I received for more than an hour trying to do this!

I live with severe mental health conditions, including Depression, Anxiety, Post-Traumatic Stress Disorder, Anti-Social Anxiety Disorder, and Borderline Personality Disorder, and I am on the Disability Support Pension. Because of these serious conditions, going in-store or resolving this issue over the phone is not a viable option for me, which is why I completely rely on the online live chat system for accessibility assistance.

Then I was connected to the 5th live agent, all of their communication barriers lacked training and left me absolutely gobsmacked! Though despite the package being scanned right down the road in NSW that morning, she continuously tried to pass the buck, displayed zero understanding of how the transit route worked, and openly admitted that the system was blindly forwarding the parcel to QLD away from its correct destination. She casually told me I would just have to 'wait for it to land' in another state.

I had to completely stand my ground, refuse her excuses, and aggressively demand an escalation before she finally backed down and generated a high-priority case number to ensure the item is turned around immediately.

Whether dealing with frontline retail staff or offshore agents online, the 99% of the personnel Australia Post Staff I have dealt with appear to have foreign backgrounds seeming very hesitant and confused on what exactly to do with absolutely no localized knowledge of what they are doing, what they are talking about, or how to actually resolve a customer issue. Head office needs to stop cutting corners, eliminate these useless automated scripts, and properly train staff who understand local logistics.

My son was waiting on his new passport. After several weeks he went chasing it through tracking number. It had just been updated with the announcement that if he didn't pick it up by the next day's EOB it would be returned to Passport Office. Fortunately our local post office staff said don't take any notice of that, we would have kept it here for him. So thank you local PO and a well-earned middle finger to AusPost for the unnecessary angst. Show details

I have renamed Aus Posts Pacel delivery service as 'Chuck a Parcel'. its slogan is 'we dont give a flying %$^& about you or your parcel'. Today yet another delivery a small parcel with clothing in it, just chucked in a soaking wet unsecure place. And thats a good delivery day. Show details

Useless they make you deliver and go to a big shopping centre to hunt down your parcel doing thier job for them they only hire guys who like to knock and run like when they where children Show details

Sent a collectable oil lamp to a customer packed in a sturdy box, lamp parts wrapped in bubble wrap and packed separately, 1 inch thick polystyrene compartments surrounding each piece and glued in place with hot glue, newspaper filling any gaps, box hot glued shut as well as taped. Lamp arrived to customer in a different box and completely… Read more

shattered. The box would have to have been so incredibly roughly treated for this to happen, almost deliberately. I will never use Australia Post again for anything like this. I bet they won't compensate either even though with tracking and signature purchased they are supposed to. My advice......DO NOT DO IT.

AU Post clearly have a culture issue which says it ok to be rude and passive aggressive to customers. I was disgusted by how I was treated during a chat today. A rep named "Amanda L" was initially quite helpful, but when i was responding to questions the system was literally giving me 30 seconds to respond before saying "Are you still there?" -… Read more

and this is after I had to look up a reference for "Amanda" to know what the issue was.

After multiple "Are you still there?" annoying interruptions and warnings of disconnection I wrote "Gee, you don't get much time to respond, right?"

Instead of just acknowledging my comment, and perhaps even considering that there could be a problem with the chat session - she snapped back saying "You've had plenty of time, 2 minutes should be long enough!"

The thing was, it was not giving me two minutes at all. Literally 30 seconds. I couldn't believe how disgusting her response was back - assuming that I was taking too much time when I wasn't. Given AU Post actually delivered my parcel incorrectly to another STATE you'd think she'd have some empathy.

A culture that allows that to happen, with staff likely knowing the chat session was being recorded is pretty incredible.

AU Post, you need to sort yourself out - your service is a mess, and it starts by showing "Amanda L" the door.

Standards have plummeted in recent times with delivery services. Postie/Courier accountability and delivery efforts are unprofessional and frustratingly sub par. On multiple occasions postie/courier is too lazy to ring front gate door bell as we are all home. Rather make no attempt and simply log an "Attempted delivery failure" citing no one home! False. Show details

Went real fast until it hit their mookin yaba facility at the Brisbane airport, just sitting there now, paid for overnight express and it will have been at least five days before I get this very urgent package of medicine. Auspost no help at all. Show details