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Australia Post Questions & Answers

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Alex
Alex · International Standard

im wondering what this means

SYDNEY NSW, Australia Import stopped by Customs (Inbound)

tracking number CP919370170PL

Jye
Jye · Domestic Parcel Post (Standard)

Hey I accidentally redirected a package but redirected it back and it says it’s been sitting in the same spot for 2 days now just wondering if it’s on route back to its original destination number: 99716023810301000830908

Dawid O.
Dawid O. · International Economy

Hi there, I had two boxes sent from Brisbane to UK 3 weeks ago. One arrived within 10 days, the other, tracking number EY117957005AU is stuck on ‘item processed at sorting facility’ and has not arrived since March 11th. It is now March 24th. The contents are sentimental to me, I would love to know atleast that the package is coming even if delayed. Can anybody help?

Many thanks.

Graeme
Graeme · International Economy

My parcel says "Awaiting collection at SOUTH AFRICA". What does this mean?

Freda v.
Freda v. · International Standard

My international mail, reference CGO10945654DE, from US has been forwarded to Australia on 24 January and I still haven't received it. It's crazy the time lapse and this has happened to me continuously. Please advise me when I can expect my mail & reason for delay. Thank you!

Karyn mitchell
Karyn mitchell · Australia Post Domestic Postage

Parcel tracking no R226480047507623006120908 arrived at Bendigo sorting facility 16th December 2024 still sitting there have lodged an enquiry but have had no response other than to say would be investigated from 10th January 2025 why is this taking so long. This package was posted at belconnen act on 13th Dec 2024 and still hasn't been processed at bendigo .sitting there for a month now

Kiwi
Kiwi  

Ring them and don't let them say no .. push them and push them more

Freda v.
Freda v. · International Standard

Still no update. My order has passed customs and has been awaiting arrival in Australia. It's been there since 6th January. I'm sure planes are leaving daily, so what's the hold up? Please advise asap.

Freda v.
Freda v. · International Standard

My parcel (Order No XGG7ZHKE) has passed customs and is waiting to be put on a plane for delivery since 6 January. What's the problem? Why are these not put on a plane and delivered?

Freda v.
Freda v. · International Standard

My product (Order #7FYZ321W) has been cleared and awaiting a flight from International to Australia since 18 December 2024. Flights are leaving there daily, so what is the hold up. Please advise asap.

Dee
Dee  

Mines the same has the same thing from dec 18

Lisa R.
Lisa R. · Australia Post

How about paying for delivery of ceiling fans only to have them taken directly to a post office. I don’t have a car so I cannot collect and opening hours are 9-5 m-f. My husband goes to work at 5-30 home at 7. When calling they tell me they tried to deliver . Absolutely crap I was here all day as no car and they didn’t even leave a post notice slip. When I called they told me to collect or it will be sent back to the store. When I asked to speak to a supervisor she said no , then she was busy. When I insisted she said I would be called back that night. That was 4 days ago……. They are the most inept excuse for a company. It’s a criminal shame that they have a monopoly on this service. Do better we deserve better..No one there cares we are all just a number.who can I speak to about the fraudulent act of taking money and not delivering the services paid for…

Juanita C.
Juanita C. · International Postage

I am still waiting for parcels ( Tracking #- 802480433757535968 (Alternate Tracking Number(s) LO108337661AU) Tracking #-802480433457302134 (Alternate Tracking Number(s) LO108306837AU)to arrive in which it is apparently "cleared and waiting international departure CHI ETOE AUA, AUSTRALIA. " I hope they arrive soon, and before Christmas.

Charlie H.
Charlie H.  

Hi Juanita. Australia Post are very busy at Christmas so I wouldn't be holding my breath waiting for an item to arrive before Xmas.

Juanita C.
Juanita C.  

I certainly understand that this time of year is very busy and hectic for Australia Post. Here's to hoping that they do arrive before Christmas.

Charlotte
Charlotte · International Courier

Have an item that's been at Inbound waiting clearance in Melbourne since September er 30th. Customs won't assist items under 1k, USPS won't assist cause it wasnt premium package even though it has tracking and cost $35. And Aus post can't help. How broken is this system that literally no one can tell me what's happening with my package even though I know where it is and it has tracking?

Andrew P.
Andrew P. · International Standard

How long does it take for a parcel to get put on a plane to the U.S. in Melbourne? I understand that AusPost works with Qantas, and there are daily flights between Melbourne and Los Angeles (where the U.S. Postal Service has its west coast international service center). My parcel (LH335669669AU) has been sitting on "Cleared and awaiting international departure" for several days. Wondering why it's taking so long to leave Australia.

David
David  

I clicked on product review for Australia Post and didn't realise it was Australia Post international. But I ordered a product in my state that was express post and it didn't turn up for 2 weeks. I haven't had a problem with Australia Post before, they've always been good. But this parcel being express post and literally not that far from from my home being that it was delivered from the main city of my state to my home was frustrating and also didn't make any sense to me.

Kelly S.
Kelly S. · International Courier

My package has been on the same status “Arrived awaiting clearance”(inbound) for 6 days. Previous packages I’ve received have come to my home within 2 days of this status appearing

Jsy
Jsy · Australia Post

How are you committing fraud and getting away with it?

Charging for "express" then having disclaimer and rarely arriving express. You're going to get a class action. In fact I think you all will be fired and replaced very soon. Update those CVs guys and gals.

K. E. P
K. E. P · Australia Post Domestic Postage

Why does my parcel keep doing the rounds to different sorting facilities (4 so far) in south australia?

Evan Chooly Getit
Evan Chooly Getit  

Poor leadership,terrible system,unreliable staff ,weak ministerial oversight,apathetic customer base. If you want change email the Minister for Communications (Michelle Rowland) and cc the Shadow Minister (David Coleman) .Google their email addresses. The only way this org will EVER improve is via WIDESPREAD public pressure demanding that this org be held accountable. A Royal Commission would be a good start. The public should rightfully be informed on who is handling our private and secure mail, and to have access to the complete the details of the full chain of custody.It's bigger than just mail, it's a national security risk. Legal docs,credit cards,passports all traverse these porous third world postal portal. And we have no idea who is exposed to these precious cargoes.

Bec
Bec · Australia Post Domestic Postage

My 16 year old daughter signed my signature on a registered letter stating I had 5 days to respond from receiving it as I was not home I didn't actually receive it till a week later following this letter she signed for the next one (her signature) saying they are going to sack me I'm guessing because I didn't respond. My daughter said she told the mail person she hasn't done this before and they just said sign here and she could see my name that's why she signed my name and because I told her that's the wrong thing to do that's why she signed her name in the next one...is this legal? And how is this fair as I didn't receive it straight away? Thankyou

Michael S.
Michael S.  

Maybe you should contact your employer. You claiming that you daughter signed is rubbish!

Bec
Bec  

Obviously I will be contacting my employer, actually she did and I'm sure when they look at the signatures it'll be obvious... Thanks for your cynical opinion but I was actually after an answer to my question not an assumption about my morals and integrity from someone that has never met me. I sincerely hope things get better for you.

Sarah H.
Sarah H. · Australia Post

Hi Australia Post, this parcel has been 'in transit' for over a week; can you please provide an update? This is the tracking number: 33AG8003526901000938101 Thank you.

Jsy
Jsy  

You're one of the lucky ones lol! My parcel took 2 and a half months. Auspost are clownimals.

Rianon Z.
Rianon Z. · Domestic Express Post

What is happening with 63504327756064?

Bree H.
Bree H. · Domestic Parcel Post (Standard)

Hi sorry I was wondering when would my package will get here 36A47318412901000931504 . It been sitting on (waiting to be processed for delivery) since Thursday 23 November it was ment latest 22 November. Dose anyone know how long it will take

Jsy
Jsy  

Hope you got your package

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