As of May 2019, Auto Transporters is trading as All Australian Auto Transporters (AAATransporters) and MV Transporters.
Vtrans - my car is missing
I booked my car in with Vtrans 19 days ago to go from Sydney to Perth. Vtrans will not provide me with any information about my car or send me any photos to show it is safe. After 19 days I have been told many different stories as to why my car has not yet left Sydney. I’ve asked for proof my cad is ok and I keep getting told they will supply photos the next day. I am extremely worried about my car.
VTRANS do not use! Help
I organised for my vehicle to be shipped from South Australia to Perth on the 12th of April 2021. It has now been 9 weeks, every time I call them they cannot give me any straight answers for when it will arrive. I’m getting beyond frustrated now, If anybody has any ideas what I can do next to get my vehicle back I would be very appreciative.
Dealings with this company
Booked and paid to have vehicle transported from Perth to NSW , after paying money to secure booking , the person we bought vehicle from read the really bad reviews on this company , so we decided it would be best to cancel the booking , we cancelled the booking with in 24hours of paying , vtrans will not refund our money , will not return phone calls and will not return emails , in there terms and conditions , it states can receive a refund minus admin fee if cancel with in 48hours
We got consumer affairs to try to get our money refunded ,...
Do not use VTRANS!!!!!!!!
I booked to have my sons V8 SS Commodore Ute to be transported from Townsville to Perth on 5 February 2021. I spoke to a gentleman and was quoted $1560, I explained that the ute was lowered. He then told me that the vehicle would need specialist equipment to get the car on and off the truck. He said it would be an extra $400. He then told me the price would be $1990. I was told that it would take 2 weeks. I was told there was a truck leaving the next week and there were only 2 spots left. I made a huge MISTAKE and did not read the REVIEWS befor...e booking with them. I went to work and when I got home the email was waiting with the invoice. I was unable to open the invoice so I phoned the lady and said I wanted to pay for the booking. The time was 2.25PM Perth time. I was told if I paid now the lady in the office would stay behind to receive my payment. I transferred $1990 into their account. I rang to check they had received my email with proof of the funds transfer. I was then told that I had not paid the GST. I told her that I was quoted $1990. She said ok. I then received an email about 1 minute later stating I needed to pay the GST? I then transferred an extra $199. So a total of $2189. As my son lives in a cul- de- sac the truck driver said he would meet my son at an agreed spot. The truck driver sounded very nice and he told me how careful he is when transporting the vehicles. My son drove the vehicle on to the back of the truck on the evening of 10 February 2021. On the 10 March 2021 I emailed to see where the vehicle was. I did not receive a reply. I also phoned the Melbourne office to see where the vehicle was. I was told the vehicle was in Melbourne when I stated that I was told it would take 2 weeks the lady turned nasty. She snapped back with a heap of excuses. On 6 April my son received a phone call from a mobile number ( possibly truck driver ??? ) he was told the vehicle was in Perth and ready to be collected. Unfortunately my husband and I were away for Easter. On 11 May 2021 I rang the mobile number and left a message. I received no call back so I called again. I then rang the Melbourne office. I was given another number. Still no reply. It was then that I started to get worried and I then read the reviews. I contacted Consumer Affairs and asked what could I do. I eventually got someone to answer the phone. The lady got very defensive. I asked for the number for the Perth depot. I rang the number and left a message. I rang the lady back and said that I wanted the car as it was collected on 10 February 2021 When I mentioned the reviews on line she stated that they were not true and that they were from overseas. I then made the mistake of saying I had contacted Consumer Affairs. Well this was like throwing petrol in the fire. She said that she was not going to release the car until they heard from CA. She then started swearing at me and then hung up on me. For the next 2 weeks we could not get anyone to answer our calls. On Wednesday 5 May 2021. We drove 68km to check the premises out. Our hearts sunk. It was not a depot. So I went to my local police station and reported the car as stolen. I was then told that there is an investigation happening and to contact Qld office of fair trading. I rang them on 6 May 2021 and lodged a complaint online. On 7 May 2021 I called the Melbourne office and said in a happy voice I was wanting to collect my vehicle from the Perth depot. I was told they were there today and given [Name Removed] number. I called he didn’t answer. My husband called on his mobile and [Name Removed] answered. When he mentioned we wanted to collect the vehicle my husband received a whole heap of expletives. My husband explained that the vehicle had been in Perth since 6 April 2021. The driver then apologised several times. He stated that his son was at the depot. We drove straight there to collect the vehicle. The vehicle was extremely dirty. It was not until we got it home that we noticed that it was damaged. There is a dent in the roof and also some of the plastic is broken. The passengers wing mirror is damaged and the glass is broken and some paint is off at the side of the tray. So all up 11 weeks to get the vehicle. Do yourselves a favour do not use this company. They are very unprofessional and have caused so much STRESS to myself and my husband.
Worst Company. Should be shut down ASAP
We got stuck in the Gold Coast because of the lockdown in January with 2 cars that needed to get to Melbourne. V trans were the only company open on New Years Day when I called. The phone operator was so lovely and helpful on the phone so I booked without reading any reviews. HUGE MISTAKE. I was told both cars would be in Melbourne in 10 days. She then turned very nasty.
- At day 10 no sign of the cars. I called and was told they were still sitting in the holding yard
- At day 15 I called again to be told one car had been involved in an acciden...
Same thing happen with me, they take my money and did not deliver my car and [Name Removed] the boss he is saying no money back for you. Did you get your money back? I have complain alot of consumer people im qld,wa,vic, but they also doing nothing for me.
Scammers de lux
MV transporters took 7 weeks to deliver my vehicle after weekly lies about the delivery date. The car arrived with scratches on the roof, had a damaged back fender where all the paint was rubbed off and a broken radio aerial. Their terms and condition does not cover damages and does not guarantee delivery times and is of course not upfront in any of their documents.
Worst service ever!
Warning, Warning, Warning!!!!!!
Rating...Minus, minus, minus stars
Bought a car from W.A. And paid vtrans to have car transported to Melbourne, Vic.-door to door service. Made numerous phone calls, all unanswered and when someone did get back to me, no one knew anything about my car. Lots of lies and handpassing from one state to another. Worked out that they screen their incoming calls and do not answer if they recognise the number, had to call off other phones to get any answers. Even dropped in personally into the Melbourne depot in broadmeadows to speak to "The boss" but...
Do not use VTRANS!!!! Negative stars!!!!
Paid for my car to be transferred from Perth to Melbourne. Extremely delayed turnaround time, I was told 10 days, it took 21 days. Called the company several times, they avoided returning my calls. QLD Government issued a warning against this company last year 2020, unfortunately I didn’t know this until I was having issues with the company. See link to warning here. https://www.qld.gov.au/law/laws-regulated-industries-and-accountability/queensland-laws-and-regulations/fair-trading-services-programs-and-resources/fair-trading-latest-news/media-statements/public-warning-issued-against-three-australian-motor-transport-companies-and-their-gold-coast-based-directors-no-triple-a-service-here
Expect lies and delays
Absolutely terrible service. Regret using this company. I wish I read the reviews prior to sending my car with them! Was told 2 weeks to send my car from Brisbane to Perth and im still waiting 1 month later. They dont deserve a 1 star rating.
MV Transporters - Criminals still in business
This is a warning to anyone considering saving money by using MV Transporters or what ever business name they are operating under when you read this.
If there is a company that tell you that you can load up your car for interstate transportation it’s probably them. For me I had no idea where my car was for 8 weeks (and belongings within). All communication was prompted by me. Not once was I notified of the delays. [Name Removed] the phone operator is so nice and personable I trusted her and did not get anything in writing. Big mistake. They...
DO NOT USE!!!!
My husband purchased a car for me as a surprise for Xmas, he arranged this company to bring the car over from QLD to Perth in November, they told him it would be plenty of time. Long story short Xmas came & no car was here. So many phone calls were made & they kept saying it was on its way & a whole heap of different lies every time. It then got to second week of January & we found out it was still sitting in their yard in Melbourne!!!! We made numerous phone calls & go no answer or calls back. We finally got our car on the 30th of January afte...r 9 weeks!!! Something that was promised to take no longer than 10 days Max!!! We also had damage done to the rim & tyre which we had to pay to get fixed ourselves!!! By far the worst experience we have ever been through this company should not be operating with what they put people through!!! They aren’t even a cheap company we paid a lot of money to get our car over & they couldn’t even provide us a tracking number. They put us through stress & we have ended up paying a lot more because of the damage that was done too. If I could put a zero star rating that’s what I would do when it comes to this ‘company’
Booked 2 cars January Perth to Gold coast, told would be there in a week,cars arrived 4 weeks later,after umpteen phone calls that 95 percent were not unanswered and when they answered were told cars were leaving next day etc
Thank God there was no Damage ( it was a real worry waiting for the cars)
Do your self a favor and pay the extra dollars and use a reputable company
wouldn't recommend this mob to anyone.the driver that brought our cars from Melbourne to Gold coast was very helpful and a decent bloke,shame the rest of the company wasn't like him
Honestly do your research unlike me worst mistake of my life was to go through them said they would have my car picked up the next day but didn't for 3 day and said I would see my car with in 7 to 10 days it took more then 3 months and after 3 weeks I ask them where my car was and they wouldn't tell me where my car was so I could get it picked up by some other company they are full of lies it's not right lies after lies the driver was rude every time I would call and I don't understand how they are still in business I was a lucky one to get my...car but please be careful do your research about who you are using there is always going to be good and bad reviews on most companies you can't keep everyone happy I will never use this company again they make it hard to trust anyone but sometimes you get what you pay for I'm all for helping the small businesses but they make that hard I don't wish this experience on anyone I hope this help at least someone this was my experience and not a good one I asked for a refund or some of my money back but got nowhere
worst service ...
Don't ever get this service if you dont want to get any problems or issues .. The company was disorganised and full of lies. I get their service to transport my car from Ballarat to Chermside but I did not get my car even after a month, they keep in saying its coming next week . Its hard dealing with them so I decided to cancel the service and no refund from it.
Questions & Answers
Who has the depot address for Melbourne. I need to collect my cars
Hi, can someone please provide the depot address for perth WA please. Thankyou
Perth Depo at mundaring 36 Wandeara crescent Mundaring wa
I see you received your answer
Advise, do not use this company
Hi guys, thanks for your answers. I checked it out and it looks like my car never left the Melbourne depot. Does anyone know the address cars are stored in Melbourne? Thankyou
Where is my Mercedes Benz 2016?it has shipped door to door from Melbourne to Perth on 2/12/2020 and supposed to arrive Perth before Cristmas , I do not know where is it, I have paid $1700!!
Yea It’s strange as they worked well for me I do see a lot of bad reviews, but I think you should get it soon from Melb door to door for me was on time, I count mysefl lucky if that’s the case
Have you had any answers as to where your car is? We are in the same position I am getting really scared now.
Mine took 3 months to arrive from North Queensland to Perth. Multiple excuses and multiple times told it was in Melbourne when it was still on the Gold Coast as per what the driver said.
I’d highly recommend to go get it from Melbourne if you can and take someone with you so you can have witnesses in case anything happens
Get an answer from our members and Auto Transporters representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.