As of May 2019, Auto Transporters is trading as All Australian Auto Transporters (AAATransporters) and MV Transporters.
Run from this company
Don’t walk… Run away from this company as fast as you can. Unprofessional, unethical and make promises to get the cash!!! 2 months and still waiting for car!.. no eta
Shocking, smashed our car and didn’t give us a refund
Never use this company they are dodgy as they smashed our car in transit, didn’t tell us and have dodged our calls and emails ever since
VTRANS - BEWARE - DONT USE THIS COMPANY VEHICLE TRANSPORT QLD TO WA
Very quick to take money. My car turned up .... eventually (must commend Rebecca in WA for her help) Anyone else avoided contact. Drop off depot was a dump and the people lost my key, asked me if I dropped it off with the key! VTRANS told me the vehicle was leaving the weekend I dropped it off, didn't leave QLD for nearly 2 weeks. I Sat in VIC for another 4 weeks out in a paddock in God knows where. Thanks to Rebecca i did receive my vehicle and she took it upon herself to help me out. My vehicle was dropped off with over 1/2 tank of fue... Read morel. EMPTY when it arrived. Stunk of cigarettes, (I don't smoke) Cigarette ash all over the back floor. Boot area covered in dirt. I had the vehicle detailed before I dropped it off. Brand new windscreen has a stone chip. I have no idea where the vehicle was taken, driven, abused but at least I got it back with minimal damage and cost. FEEL very sorry for anyone else who doesn't realise what this company is about. 3 trucks broke down, another truck drove into a tree... apparently. Alot of excuses. Very unprofessional business. BEWARE
DO NOT USE THIS LOW LIFE SERVICE!!!
I’m not usually a ‘Karen’ and one to write a review however the ‘service’ VTrans provided was nothing short of a money grab for them and a wild goose chase for me!
As was my experience, ‘[Name Removed]’ if that’s even her name.. was easy going, helpful in the lead up to payments, surely enough once the funds were paid, the communication ceased instantly!
I paid $1,880 (Bank transfer) for vehicle transfer from SYD - WA. With a 2 week arrival guarantee.
On week 2, I made multiple phone calls/ sent emails to ‘[Name Removed]’ requesting updates.... Read more [Name Removed] informed me the car was going to be 1 week late due to vehicle still being in transit with a quarantine period upon arrival at the Mundaring depot (WA). She lied.. No attempts of contact/ updated info or replies to my emails.
Appalling service and constant incorrect information
I booked my camper van Perth to Adelaide.
It took 10 days to make it to Adelaide and they continually told me lies about its location i knew because of on board GPS
Scammers Scammers Scammers Warning Warning
Do not do not do not use this company what so ever, when you first call [Name Removed] is so nice and then will drop you like a hot spud, [Name Removed] in Melb is also full of s...T, they pick up your car and leave it at their depot outside for weeks, good luck hearing back from them.
They also go under vtrans and aaa transporters read up on them in qld
Horrible guys you may as well burn your money
Do not trust!!!!
DO NOT USE VTRANS- Absolute Liars
When we dropped off our car I had a gut feeling something wasn’t right. And it turns out I should have listened to my gut.
This is without a doubt the worst company I have ever dealt with. There is absolutely no communication and when you call them for info about arrival dates they continually lie and say your car is being loaded and leaving in the next day or two. Or even worse tell you your car is in transit when in fact it is still sitting at the depot. We were lucky enough that we had family that could go past to check if our car was still
Do Not Use This Company!!! They Don't Even Deserve The 1 Star.... Shut Them Down
DO NOT USE THIS COMPANY!!!!
Lies upon lies upon lies..... They held my car for over 3 months coming up with a new story everytime as to why there is a delay. They staged photos of my vehicle on a truck to 'reassure me' that it's on it's way.
When I finally got my car from the truck driver AFTER WAITING OVER 3 months!!!! (they said it would be 3 weeks including delays) The truck driver said "It left our Melbourne depot about 3-4 days ago. When I called to confront them as to why my vehicle had only left 4 days ago when I had an email and photo e
Beware - DO NOT USE - took my money and refused refund after not delivering
I booked this service to move my car from Perth to Sydney January 2021. I had to pay $1550 on 29/12/20 to secure spot on 15/1/21 and then as the day approached, and on the day, no communication came, which was incredibly frustrating as I coordinated moving house and leaving Perth. I called multiple times and they took my details, I left messages, but no communication from the Perth depot they subcontracted to, and no one got back to me from vtrans after the date had come and gone. I spent my last day in Perth waiting for them with no response,... Read moreeventually leaving my car at a friends house and rearranging to deliver all the belongings I'd packed in it. I then found out about this website and all the complaints, and authorities publishing warnings about them. I found them incredibly unhelpful, only getting in touch with me after I'd left for Sydney and been forced to make other arrangements. I got a call from the Perth depot who said Vtrans had never sent through the job to them do they were unaware. Vtrans blamed the Perth depot, and the manager then offered to get my car transported in a suspiciously short amount of time, but I'd already left. When trying to get a refund, I saw the document they sent me didnt have an 'invoice number' but a 'submission number' whatever that means. What is frustrating is that they seem to set up their business without much intent of providing the service, and relying on terms and conditions. They should be shut down.
VTrans should be shutdown
VTrans all previous comments on VTrans are not even close... Like many I did not research correctly, a simple pickup in SA and transport to WA... I was told door to door after paying my money then told no only depot to depot... Told pay now pickup in 2 days then straight to WA... Now Week 7, I now find out car is in Melbourne... No phone calls no replies to emails, phones not answered.... Lockdown, Covid excuses, I was even told by head office to sit down and have a drink.... $50k pristine vintage car sent in wrong direction..., Then I discover office of consumer affairs let them continue to operate regardless of many complaints...
Do not use VTRANS - Rip off merchants
We organised with Vtrans to have a car transported from Cairns to Brisbane. Booked in a day for pickup, had the poor guy waiting all day for them to contact him and never showed. Absolute joke of a company. Very quick to communicate to get your money but then after they get the money you have to constantly chase them for an update. We did some further research and found all the bad reviews and the warning from OFT that this company is under investigation and we cancelled our job before the car got picked up. They refused to give a refund so have reported to OFT but so grateful they don't have our car.
Vtrans - my car is missing
I booked my car in with Vtrans 19 days ago to go from Sydney to Perth. Vtrans will not provide me with any information about my car or send me any photos to show it is safe. After 19 days I have been told many different stories as to why my car has not yet left Sydney. I’ve asked for proof my cad is ok and I keep getting told they will supply photos the next day. I am extremely worried about my car.
VTRANS do not use! Help
I organised for my vehicle to be shipped from South Australia to Perth on the 12th of April 2021. It has now been 9 weeks, every time I call them they cannot give me any straight answers for when it will arrive. I’m getting beyond frustrated now, If anybody has any ideas what I can do next to get my vehicle back I would be very appreciative.
Dealings with this company
Booked and paid to have vehicle transported from Perth to NSW , after paying money to secure booking , the person we bought vehicle from read the really bad reviews on this company , so we decided it would be best to cancel the booking , we cancelled the booking with in 24hours of paying , vtrans will not refund our money , will not return phone calls and will not return emails , in there terms and conditions , it states can receive a refund minus admin fee if cancel with in 48hours
We got consumer affairs to try to get our money refunded ,
Do not use VTRANS!!!!!!!!
I booked to have my sons V8 SS Commodore Ute to be transported from Townsville to Perth on 5 February 2021. I spoke to a gentleman and was quoted $1560, I explained that the ute was lowered. He then told me that the vehicle would need specialist equipment to get the car on and off the truck. He said it would be an extra $400. He then told me the price would be $1990. I was told that it would take 2 weeks. I was told there was a truck leaving the next week and there were only 2 spots left. I made a huge MISTAKE and did not read the REVIEWS befor... Read moree booking with them. I went to work and when I got home the email was waiting with the invoice. I was unable to open the invoice so I phoned the lady and said I wanted to pay for the booking. The time was 2.25PM Perth time. I was told if I paid now the lady in the office would stay behind to receive my payment. I transferred $1990 into their account. I rang to check they had received my email with proof of the funds transfer. I was then told that I had not paid the GST. I told her that I was quoted $1990. She said ok. I then received an email about 1 minute later stating I needed to pay the GST? I then transferred an extra $199. So a total of $2189. As my son lives in a cul- de- sac the truck driver said he would meet my son at an agreed spot. The truck driver sounded very nice and he told me how careful he is when transporting the vehicles. My son drove the vehicle on to the back of the truck on the evening of 10 February 2021. On the 10 March 2021 I emailed to see where the vehicle was. I did not receive a reply. I also phoned the Melbourne office to see where the vehicle was. I was told the vehicle was in Melbourne when I stated that I was told it would take 2 weeks the lady turned nasty. She snapped back with a heap of excuses. On 6 April my son received a phone call from a mobile number ( possibly truck driver ??? ) he was told the vehicle was in Perth and ready to be collected. Unfortunately my husband and I were away for Easter. On 11 May 2021 I rang the mobile number and left a message. I received no call back so I called again. I then rang the Melbourne office. I was given another number. Still no reply. It was then that I started to get worried and I then read the reviews. I contacted Consumer Affairs and asked what could I do. I eventually got someone to answer the phone. The lady got very defensive. I asked for the number for the Perth depot. I rang the number and left a message. I rang the lady back and said that I wanted the car as it was collected on 10 February 2021 When I mentioned the reviews on line she stated that they were not true and that they were from overseas. I then made the mistake of saying I had contacted Consumer Affairs. Well this was like throwing petrol in the fire. She said that she was not going to release the car until they heard from CA. She then started swearing at me and then hung up on me. For the next 2 weeks we could not get anyone to answer our calls. On Wednesday 5 May 2021. We drove 68km to check the premises out. Our hearts sunk. It was not a depot. So I went to my local police station and reported the car as stolen. I was then told that there is an investigation happening and to contact Qld office of fair trading. I rang them on 6 May 2021 and lodged a complaint online. On 7 May 2021 I called the Melbourne office and said in a happy voice I was wanting to collect my vehicle from the Perth depot. I was told they were there today and given [Name Removed] number. I called he didn’t answer. My husband called on his mobile and [Name Removed] answered. When he mentioned we wanted to collect the vehicle my husband received a whole heap of expletives. My husband explained that the vehicle had been in Perth since 6 April 2021. The driver then apologised several times. He stated that his son was at the depot. We drove straight there to collect the vehicle. The vehicle was extremely dirty. It was not until we got it home that we noticed that it was damaged. There is a dent in the roof and also some of the plastic is broken. The passengers wing mirror is damaged and the glass is broken and some paint is off at the side of the tray. So all up 11 weeks to get the vehicle. Do yourselves a favour do not use this company. They are very unprofessional and have caused so much STRESS to myself and my husband.
Questions & Answers
Who has the depot address for Melbourne. I need to collect my cars
I had booked 2 cars to be shipped from Melbourne to Darwin in March. 2021.
To this date, I haven't got my cars yet. Just like those other stories, They lie so much.
What should I do.
Depot add Melbourne [Address Removed]
That is the reg add with ASIC,
Hi, can someone please provide the depot address for perth WA please. Thankyou
Perth Depo at mundaring 36 Wandeara crescent Mundaring wa
I see you received your answer
Advise, do not use this company
Hi guys, thanks for your answers. I checked it out and it looks like my car never left the Melbourne depot. Does anyone know the address cars are stored in Melbourne? Thankyou
We have the Melbourne add , had to go through ASIC to get it
as we are taking them to court
Do you still need add ?
Big advice don't send your vehicle on there truck
I'd love to take them to court as my car had parts removed from it for no logical reason and they were on the car when we dropped it off in Brisbane I have photos to prove it. I Tried to get info as to why they'd need to strip parta off my car but as usual either no one replys or passes the buck around. I gave up went to mechanic got it checked out fixed it though then and they confirmed it was all done in purpose as the parts that where missing wouldn't need to be touched by anyone to transport a car.
Not sure if it's just me but the website is now unavailable is it possible they have now changed name? Or finally shut the shady business down??
Where is my Mercedes Benz 2016?it has shipped door to door from Melbourne to Perth on 2/12/2020 and supposed to arrive Perth before Cristmas , I do not know where is it, I have paid $1700!!
Yea It’s strange as they worked well for me I do see a lot of bad reviews, but I think you should get it soon from Melb door to door for me was on time, I count mysefl lucky if that’s the case
Have you had any answers as to where your car is? We are in the same position I am getting really scared now.
Mine took 3 months to arrive from North Queensland to Perth. Multiple excuses and multiple times told it was in Melbourne when it was still on the Gold Coast as per what the driver said.
I’d highly recommend to go get it from Melbourne if you can and take someone with you so you can have witnesses in case anything happens
This company is under investigation by ASIC.....you would all be wise to make a complaint.......more people the better
They were also on ACA for dodgy practices
Get an answer from our members and Auto Transporters representatives
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