I agree wholeheartedly with all the reviews I have read. My experience mirrors many of the complaints! They ignored me, it is impossible to switch of auto renewal. I managed in the end by sheer determination to get my illegally taken money returned.… Read more
My advice, keep at it until you get somewhere so they don't succeed in their deceptions. I'm horrified that Norton is connected with them!! I would prefer to give No Stars!
Follow-up · No apologies. Took forever and much determination to resolve my complaint and concerns. The process was to delay and frustrate.
I paid hundreds of dollars for a two-year AVG subscription and called several times to make it clear that I would not continue once my contract expired. Despite this, their [Content Removed]-based call center repeatedly tried to sell me extra… Read more
features. When I asked for legitimate support, the agent insisted on charging $80 and pressured me into agreeing to $40 around mid-2025. Afterwards, he gave himself a 5-star review using my account, knowing I would have rated only 1 star. Combined with constant intrusive VPN notifications, aggressive upsells, and poor support, this experience has been unethical, manipulative, and outrageous. I strongly do not recommend AVG to anyone who expects honest billing, professional support, and respect for their account and personal information.
Follow-up · How did they access my account? I had already provided my account details, which were used to process the request. What was the AU$80 for? I had requested technical support, which should have been included in the subscription I had already paid for. Initially, I was asked to pay AU$80, but after negotiations I paid AU$40. Unfortunately, the other… Read more
Basically a virus. Installs a web browser that you didn't ask for, which auto opens every time you reboot. Read all your emails and attach an AVG signature at the bottom without informing you. Uninstall broken - I get an error message and the program remains... Much as you would expect for a VIRUS!! Show details
Reviews with attachments
Twelve months ago, I wrote a complaint about AVG Antivirus. When downloaded, my computer could not do anything on the internet. I had to remove AVG and replace my previous programme. I cancelled the subscription immediately. I still lost almost $100. I applied for a new CARD, which I received almost immediately. It had a re-issued NUMBER. I… Read more
have had absolutely no difficulty with Nortons. Today I received advice that AVG had submitted a claim for renewal. I find I have to start a long legal process. I might even have to change my card, or my Bank, an account I have had since the very beginning of BANKCARD about 1972. AVG is not just suspect, it is a criminal practice and I would like to warn everyone that, from my own experience, you are better off not to even consider AVG as worthy of consideration.
Sneaky way of charging – They made it impossible to turn off automatic renewal. There was no option to manage my subscription as mentioned. I wrote to customer service telling them clearly that I have been trying for half an hour to turn off automatic renew and that I wanted this to happen. The customer service representative kept offering me certain deals to take,… Read more
despite me saying no multiple times, and requesting to please move on so that we could focus on just turning off automatic renewal. The entire process took me 50 minutes from start to finish. But he's very reason of them not respecting my simple request to turn off automatic renewal in a timely manner, I will not be using their service again. Had it been prompt and easy to turn off automatic renew so that it was not some sneaky way of charging me then I would be willing to use their service again. This was poor. I won't be back
The worst experience of my rather long life – My experience with AVG lasted about three hours. I wondered about the purchase even from the beginning. No friendly approach or instructions, just a procedure to take your money. Then I found that I had lost almost total control of my computer. Thankfully I had my mobile to use. Searches were difficult to locate and information found meant a… Read more
lot of irrelevant reading and no solution. After three hours of trying to work out what was wrong, I realised it wasn't worth the effort. I have cancelled the purchase and asked for my money back. I am uninstalling the offending AVG files at the present time and will never consider using them again. Luckily, I still have my Norton's programmes which I will reinstall and continue to be safe forevermore.
I hope AVG could solve my problems – Order ID: AGP1561641087 I paid for 2 years subscription on the day I downloaded the app. Problems arose many times since then. 1. My paid apps installed in devices were downgraded to free version without notice 2. The network inspector showed another wifi was connected to my computer but it could not be removed. 3. When I tried to install vpn on… Read more
my iPhone the webpage informed me I had 2 vpn subscriptions and asked me to choose. My subscription only has 1 antivirus and 1 vpn subscription. Another vpn was trying to hack into my devices. AVG has not got rid of the intruder vpn for me.
I write to put on record that AVG has not up to today (13 January 2025) solve my problems with their apps.
Latest follow-ups
AVG is the virus! Only got one star because I can't submit the review with zero stars or negative stars! They have at least 10 products and the model is that they have pop-ups that warn of a virus/malware/vulnerabilities, with a one-click solution… Read more
to fix. Then you have to first pay and subscribe before they scan and tell you your system is safe. My 97 year old father subscribed to all of their products with two different email addresses and they scammed thousands of dollars from him over years, until he needed my help to manage his finances, which was when I discovered their robbery. This is a highly unethical company that works much the same as traditional scammers. I'm still trying to clean up the mess and stop them charging subscriptions through various email accounts.
Follow-up · UPDATE (March 2026): After AVG ignored my direct emails and a registered letter of demand for several weeks, I successfully secured a full refund of over $1,000 (for the past 12 months) in predatory charges. How I won: I formally escalated the matter to the Australian Competition and Consumer Commission (ACCC) and Consumer Affairs Victoria (CAV).… Read more
Dealing with AVG is impossible. 25-12-2025. They have been informing me for over a month that my automatic renewal has failed and to update my credit card details. I have submitted the details of two separate cards which are continually accepted by… Read more
other traders and still no renewal. Went on to their website and successfully purchased the same product using one of the previously rejected cards. Was on their chat site trying to sort the problem but to no avail. How can you trust their product when they cannot set up a payment system?
Follow-up · Did not renew. Chat bot did not understand the situation. Could not contact any real person to discuss problem. What a pathetic organisation. Gives me doubts about the quality of your product seeing you cannot process a renewal via a valid credit card.
The people behind AVG (Gen Digital) are totally deceitful and unethical. Products are advertised for sale on their product page with a 30 day money back guarantee. If you click on "Cancel My Subscription" inside that 30 day period, they simply take… Read more
you off the auto-renewal cycle (as if that can be believed). Sadly, Gen Digital own and operates Avast, AVG, Avira ands Norton. Choose wisely!
Follow-up · After writing the review (above/below) and contacting AVG for the third time, they agreed to refund the monies inside the 30 day cancellation period. It is important to note that the refund process is not a self-service step. You must waste valuable time, enter a into a chat support queue and chat with service personnel. AVG rely on making the… Read more
Recent reviews
I have had over 50 Threat Secured messages today about the same issue. have rung then 6 times on top of 20 messages via the app. Support is appalling. They don't seem to know how to resolve a problem that is what i pay for. I would give zero stars if possible.
I would give zero rating if that was available. I bought AVG Antivirus last week, listed as $65 and when it was charged it was >$100. Only then I realised it must have been charged in $US. This was not specified when I purchased it. I went onto AVG website but there is no availability to communicate with them. Also my PC is now slower since I installed AVG. I would not recommend this product. Show details
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This has got to be the worst software I’ve ever used. It constantly displays intrusive pop-ups and advertisements for its own services, and relies on deceptive tactics to make you feel pressured into paying for un needed, additional upgrades. Even after discovering the option to disable the pop-ups (only told how once I tried to cancel), the… Read more
program simply starts opening itself every 5 to10 minutes. This behaves more like a virus than an antivirus. I will never use your product again.
Avg are still using peoles crerdit cards to take money from people even when they dont have avg antivirus on there computers their are total theives I removed the program because it did nothing total waste of money they were told that i wont renew it I did not order the program i deleted the antivirus program because after 6 months closed the… Read more
program and they wanted it re4newed for $240.00
Thanks for renewing your AVG TuneUp subscription. Find out all the details of your renewed subscription below. Your device performance is our top priority, and we're thrilled to have you for another year! Your subscription details Subscription: AVG PC TuneUp Order ID: AGAP2118110845 No. of devices: 1 PC
Payment taken from my credit card with no notification, no subscription showing on my account, no valid credit card showing on my account and no way of getting an invoice or contact support. Disgusting customer service. I'm not sure what to do next? I don't want to get billed again and want to cancel.
This antivirus is so terrible and annoying. Please stay away from it. They never tell you the full cost of anything. To me that is red flag dishonesty. They ask for subscriptions for everything and keep asking you for more subscriptions and another subscription. You can spend the whole day subscribing and they will still come back for more… Read more
subscriptions, in the end you forget what brought you to them in the first place. Now they have taken over my laptop and phone. I will never use them again.
Never use this. They have a recurring payment system and say they do reminders but they don’t. And then when you ask for a refund because you don’t have a laptop anymore and don’t need it, they take their time to respond so it’s past the 30 days for a refund. Terrible service and almost Feels like a scam. Do not recommend
I am having a bad run with the Anti Virus groups I have been doing my homework and I have been paying for 2 driver updaters it took me two days to get in touch with human to cancel it I also got 2 lots of refunds and cancelled NINE other accounts … Read more
the problem is they all roll over so its hard to keep track I have been with AVG for many years but never again .This has upset me as on a pension elderly how can they do this ........the world is mad.Always be careful as there is hardly anywhere to unsubscribe or cancel better off going on Google to find the links..
Follow-up · What l have found out is most Anti Virus have this locked in payment so they take the money out every year , the trick is to find one that gives you a choice loud and clear.How to cancel or have a choice,.......took me many hours but then l am elderly and not too media savvy so just be careful ,AVG is very good protecting you but finding it easy… Read more
Subscribe to AVG for free subscription. Money was taken from my account and there's NO WAY of contacting them. Contracted the bank to report fraudulent transactions. Get the run around on the website. Biggest disappointment.please dont use!
I have used the free version since the late 90s/early 2000s. and it was good. But my recent experience was very frustrating. A year ago I signed up for a discount deal for an antivirus package and used it for a short time but found it slowed my PC so I uninstalled and stopped using it, and then this year without notice my subscription was renewed… Read more
at nearly $100AU, I immediately logged onto the AVG site and followed the instructions to apply for a refund as the product was not needed or wanted. I did not receive a confirmation email so I contacted support via the online chat to request a refund, and on 3 occasions they did not listen to my direct request, trying to convince me to stay and pay, even after I had expressed that I did not want or could use the product on multiple occasions. Eventually, after repeated attempts, they processed a refund. It shouldn't be so hard, and I should be able to do it entirely through the account page. Also AVG makes it nearly impossible for you to stop the subscription payment from happening. I will not be using AVG ever again.
Stay away from AVG, my laptop has become SO slow, I have had crashes that I never had before, I also got the AVG Driver Updater & my sound does not work, have been waiting for 6 days for their "technician" to call me & fix it, they said will take 2 days, haha still waiting AND the customer service, (In Phillipines) I am in Australia, tried to… Read more
upsell me to an expensive Computer Servicing contract AND they are part of AVAST, which is a Rip Off in itself. So ANGRY, I shall go back to Malwarebytes that has excellent Customer Service and great product.
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Paid for an AVG Internet Security renewal as I have done for years. This time after a few weeks it resorted to a TRIAL VERSION with 11 months of subscription left. Called their support then interact in Messenger for 7 weeks trying to resolve it with their support team who just keep lying to me about the case has been escalated and they are very… Read more
sorry. No refunds after 30 days. They refuse to provide a valid activation code. They never contact you. Just take you money and provide NO SERVICE!
UPDATE - After 7 weeks and complaining at least 20 times on FB Messenger week after week to Support… Read more
Overcharging, wont let me cancel subscription, they have my card no, and access it without approval. Wont refund my subscription, had a long discussion with rep from avg, who promised me my subscription back, well guess what just another lie. This company, avg, scam more people than they claim to protect. Show details
v j again, forgot to mention this mob, avg or gen digital bill 35 days in advance. I sometimes… Read more
Never buy this anti virus. Aftet installation company will tell you that you need to download this software that software to keep your computer safe , they try to get money in very tricky way, i ask for refund , they never reply me. I would never recommend this antivirus. Stay away from this and if you are already with it cancel your automatic… Read more
direct debit or re subscription. When i refused to buy another upgrade , my internet speed was very slow and was not able to open any thing on laptop. Then i unistall all avg things from laptop. Now everything is fine. So becareful of this antivirus, it seems big scam
Got a free trial, so thought I would use it. While activated my keyboard and second monitor would disconnect regularly. Thought it was a faulty connection so I kept checking the plugs. I noticed that when running the AVG antivirus scan, the monitor and keyboard wouldn't disconnect. I uninstalled the program 3 days ago and both the monitor and… Read more
keyboard have not had an issue since. I cannot explain how their program can interrupt hardware, but can guarantee that the rate of disconnection between installed and uninstalled is significantly different and caused by the program. Came on here to tell people of my experience and see that they have a poor reputation. Wouldn't be surprised if this was an intentional design. They seems dodgy.
Very very very unprofessional company. Whilst I loved the software and it kept my devices safe, I had ongoing billing issues for years and despite complaining and asking them to fix their records they never did. Consistently billed me in USD instead of AUD. Last straw was when they gave me a 50% discount when I wanted to cancel, but when I used… Read more
the special link they sent it charged my card much more than the actual cost inUSD again. Called and complained and they refunded me in USD meaning I lost money on foreign transactions fees. Asked them to cancel my renewal. 2 weeks later they renewed again for more than double the current AUD fee again is USD. Called to complain and they refunded me again in USD. So I've lost money for nothing I did. Asked them to repay the lost amount they refused. Stay away.
Sad that none of the PC mags give them the grief they deserve today from their overzealous marketing. I think they secretly want to give everyone a heart attack while billing them $1000 annually forever once they're dead from fright from AVG's ads. Seriously. Cut the overreach! Don't popup every 10 minutes! Trying to work & live here! You work - I pay you - end of story. Show details
Appauled at their service and the fact that they have taken money out of my account for purchase i already had Wont respond to emails ..on hold forever No refund as promised I
I have always thought AVG was great until the most recent update. Now I'm getting invasie pop ups CONSTANTLY. Can't complete a task on my computer from constant AVG interruptions. Have tried settings to switch them off but haven't been able to. Insanelt annoying
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Update on this complaint. This morning, I received an email from AVG, advising a difficulty… Read more (+2 replies)