Bannershop.com.au

Poor products and customer service. Go elsewhere – Ordered an outdoor vinyl banner, which has been ordered many times previously with no issues and installed in similar elements. This particular banner provided to me has faded significantly in just under 2 years. Disappointingly, Bannershop have refused to provide any support or resolution, after being a customer with them for 15 years. When… Read more

approaching them about there being an issue with the durability of the product, we were advised to be careful of installing the banners in open areas exposed to sunlight! An absurd statement to make about an OUTDOOR banner. The Bannershop website clearly states, “the outdoor banner range is built to last” & “all units are made from durable materials that have proven to stand the test of time”. This is clearly not the case! It is evident the banner has definitely NOT 'stood the test of time' and is not, in fact, built to last.

Very poor customer service all around. Took weeks to respond to query and have fobbed off any responsibility and refuse to acknowledge that their product does not uphold their claims of quality & durability.

Avoid – I ordered a pullup banner. What a disappointment. When the banner arrived, the printing has scratches on it, the stand is not retractable, the material used get wrinkles easily. Worst of all, when I reported this, the after sales team put the blame on me for not handling the product properly: pulling out the banner too far and pulling it out on… Read more

sharp surface, and that all other customers are happy with the product, except you. Very bad and rude customer service. Avoid.

Terrible and dismissive, staff do not take overship – Specifically said we needed a delivery by a certain date, followed up various times, and had no response - delivery didn't arrive in time for the event and we didn't even get so much as a 'sorry' from bannershop.

Terrible service and processes – After receiving confirmation of artwork & that payment went through and also confirmation of delivery it just didn't turn up! I rang the day after and there was no answer, I rang two days after and they said there system was down and a promise of a call back when the systems were back up and running, no call back. I rang again that night only to… Read more

get a lady that said were waiting on approval. This is not true as I had sent an approval for the artwork then received a confirmation and my job processed and paid for. I was promised a call from a sales manager first thing the next morning but have received no call. I have called again and expressed my disappointment and wanted to the sales manager to call urgently to work out a resolution but have received no call! I have requested a full refund. Not good enough!

Terrible customer service, sometimes – Many jobs delivered as expected at a good price. But occasionally their internal communication breaks down and jobs get stuffed up. On one instance it took 3 days before I could get through on their phone and the whole job missed deadline.

BannerSHOP now "LOD Print" – After swearing off BannerSHOP and declaring never again I'm suddenly contacted after having previously making it very clear I never wish to deal with them again. Yes, BannerShop that also means after a change of name.

Great Customer Service – I purchased three pull up banners last February (2019). Items prepared as described. In October, one banner sheet separated from the holding metal strip. I contacted BannerShop Customer Service and they arranged to replace and reprint the complete unit and had delivery included. This was great service. This week, a part was faulty on one of the… Read more

banners and again I contacted Customer Service and they arranged for a replacement part for me to collect. Another great service and happy customer. I recommend this company and in no way am I associated with them

Used them for a long time but no more – I used them weekly for a few years. At first I found them to be fast, fairly priced and staff were very helpful at the Lidcombe warehouse. Towards the end of 2016 i noticed their turnaround times lagged, getting my work out later than usual. Also new staff at Lidcombe very inexperienced with customer service. A couple of times my banners were… Read more

printed incorrectly and I was treated as though I was wrong!! Very unhappy with service that I moved to EasySigns in Ingleburn.

Ongoing disgust with Banggood – I wrote a review regarding my experience buying a winter coat. I have followed the directions from Banggood's reply. FILLING in the form explaining my problem with the wrongly sized coat I was supplied. TWICE now and it has come back undeliverable. I can't have wrongly addressed it as it is Banggood's own form. I truly believe that this company has no intention of making good their mistakes

Excellent Service – I first contacted the banner shop this morning in regards to printing a large IGA Supermarket banner for our store (due to the previous company not getting back to me) with-in an hour I had a better design sent through to me then what I sent through for confirmation and I being extremely picky) then decided to change some of my own work with-in 15… Read more

minutes i had received ANOTHER email with the changes I made and I confirmed and is now in production.

I cannot wait to receive the item, by far one of the easiest companies I have worked with (and we have worked with A LOT).

I would 100% use again and would highly recommend, all goes to plan I can put my large outdoor banner up by mid next week!!!

Alex was fantastic to work with along side their national manager whom I spoke with also.

Poor communication, incorrect quote, banner quality OK – Poor communication and incorrect quote! Phoned Bannershop 631 Parramatta Road Leichardt asking for a quote for an outdoor banner, also requested if OK to pick up by Friday. Recieved quote and deadlines to pick up Friday. At no point did anyone tell me pick up was NOT Leichardt but Lidcombe... Recieved quote, paid online then was advised… Read more

Bannershop made a mistake with sizing in the quote and sent another invoice for additional $8, made another payment. When asking for pick up time Friday was advised would have to go to Lidcombe to pick up! At the bottom of the invoice is small writing was production Lidcombe! :-(

Terrible service, awful quality, no response, no care when they go wrong – Two times in a row I've had banners printed and they've turned out to be the wrong colour. They were needed for a special launch and I couldn't believe they didn't quality check. It's been days that they I first notified about the second order that went awry but I'm passed from one person to the other and no-one is responding to a very urgent issue. They should learn to be as quick to respond as they are at taking customers' money

Poor quality product – Bought a large pull up banner from them for event. It wasn't square, the second pole doesn't stay in place and the clip comes out. Really poor quality product. Spoke with them about it, only to be told that it is common and the result of not using as per the instructions. What a load of garbage. Followed the instructions, but they provided a dodgy… Read more

product from the start. They just brushed it off. Do not use this company. Better service and quality from Officeworks believe it or not.

Pleasure to deal with – Worked with Justin Melbourne on couple of our orders - cannot fault his service! Always available, quick to return my calls, prompt to deliver on all my requests, the banners themselves are of good quality. Many thanks:)

Rude staff, poor quality banner – Disappointing service and products. Poor condition and rude state manager. Not offering a refund on a faulty product. No email response in over three days, I called 6 times without a resolution and we missed our deadline for having a banner for our conference.

Suspicious delivery failure, pointless runaround on the proofs – Sitting in the office now, just been told they couldn't deliver the parcel to the front door, so they are going to sting me for a second freight fee. I don't know of any other delivery procedure that simultaneously makes no effort then has the temerity to bill you twice. Further, the delivery I "missed" was in any case late. Additionally, they hit… Read more

me with pointless questions about the printing, then did not respond to queries except to tell me that I had to pay them extra money.

Very deceptive – Over promised and could not deliver to promised date. As a result we could not use the banner for the event. Refuse to refund money and say that their admin fees cost as much. Spoke to different people at their Leichardt office and finally got on to their manager, Kevin. They even charge $40.00 for freight for 4 stickers to metro Sydney.… Read more

Ridiculous. This is a company that does not keep to the promised delivery date. They are just a middle man placing your orders in China or HK, When ask about delivery, they said my order is coming from overseas. Very misleading. Customer beware of their unethical business. They will not refund your money.

Total disaster. Avoid at all costs – Tried to get an opaque door sticker installed, communication on quoting was slow, delivery of product was a total mess, wasted 2 full days of my time, now late for the install. Deeply regret getting involved with this company. Will be seeking a refund and going with a competent outfit.

Terrible service – Terrible experience, we got our artwork late not to the right size and when asked to correct this they ignored the issue then told they print artwork in Hong Kong not Sydney and had to get a refund from here. Then finally after almost 2 weeks with being mostly ignored and waiting got our artwork only to be printed on Avery stock and not vinyl like… Read more

we ordered. Tried to work with them but they were pretty much impossible to get a simple vinyl banner like we ordered so we gave up. Avoid being a customer of this place, you may regret it.

What a company??? – Run and keep Running this company is based on deceiving its customers, lies to your face and the general manager [name removed] is the most unprofessional and arrogant person in business. The company believes their own lies and think there a large corporation but really there just bottom feeders. There was one good employee there that understood… Read more

customer needs and they got rid of him at the beginning of the year??? Pathetic and what are you doing BannerSHOP???

Get everything in writing – I rang to confirm the product I wanted was correct for the application. They advised that the product I was referring to on their website was not suitable for the application so I ordered the product they recommended (higher price) and then was advised by them that it was not correct for the application after it was printed. I have now been… Read more

leaving phone messages for them and they don't reply.

I have emailed numerous times and get promises of follow up but nothing.

I have requested a discount to use the incorrect product and they are offering a 15% discount on the next order.

Why would I order again through them after such poor service and why would they not offer a discount to fix the problem that they caused.