Basil & Vine

We went to Basil & Vine today for a special lunch after our citizenship ceremony, and unfortunately the experience was far from what we expected — especially from a restaurant that has previously been one of the best in the Morayfield/Burpengary/Caboolture area. Booking Experience I first tried to book online and was told there was no… Read more

availability. I then called and spoke to an AI agent who again said there were no tables. It took five minutes of repeating myself before I was finally transferred to someone at the restaurant — who told me there was no need to book and to simply walk in at 1pm on a Friday. When we arrived, the restaurant was almost full, and we were lucky to get a table for four.

Service

This is where things really fell apart.

• We asked if we could order drinks at the table — no, we were told to order at the counter. • We asked three times for water before it finally arrived. • We asked for ice separately and had to follow up again. • The whole service style felt more like a takeaway shop than a restaurant that positions itself as premium dining.

Food

This was the biggest disappointment.

• The Caesar salad had no Caesar dressing available. • The “angry” focaccia had no chilli and no heat at all. When we asked for fresh chilli, we were told they didn’t have any — only chilli flakes. • The focaccia was overloaded with harsh garlic that is still repeating hours later. • The pizza was undercooked. • From our table we could see flies landing on food waiting to be served, which is simply unacceptable.

Overall

What makes this so frustrating is that Basil & Vine used to be fantastic. The Facebook photos still look incredible, and we’ve had great meals and great service here before. Today felt like a completely different restaurant. Has there been a change in management? Staff? Systems?

Whatever has changed, it needs attention. This area desperately needs good restaurants with good service — and Basil & Vine has always been one of the few. Today’s experience was unacceptable for a venue of this standard.

I hope things improve, because we genuinely want to keep supporting local businesses that get it right.

Amazing service. Emily was amazing. We asked for cheeseburger and got cheese pizza and when we said no that is not right they apologise and offended free softdrinks and corrected our order. Emily was so amazing and would highly recommend going to Basil & Vine. We will be back again Thank you

A nice evening with a tasteless ending – Friday 8th of October I had dinner at Basil&Vine with my friend. The pasta was great and the service friendly and efficient. However a young male waiter got my wine order wrong twice and suddenly without warning approached our table and asked us to leave because room had to be made for other guests. When he said that he took our glasses away, and it felt like we were being kicked out. This was a nice evening with a tasteless ending.

It could have been great but staff were not paying attention – Food is great but I had an order not entered into the system by a staff member it was totally overlooked until we chased it up. When it eventually arrived it was about half the meal size of all the other pastas we had also ordered. Every order comes with a surcharge as they do not accept cash.