Bay Audio

Shaun Tierny and his team have changed my life in the most amazing manner. Because of his dedication: intuition: & ability to put himself in the place of one of his clients, my hearing is now being addressed in a manner that is restoring my neural pathways. After three and a half years of wearing only one hearing aid, I was unwittingly breaking… Read more

down the connections in my brain. And no one explained this to me. Until I met with Sean and he explained what was happening and how these new hearing aids would be able to rebuild these pathways, I was doing serious damage to my physical state of being. It had got to the stage of my having vertigo attacks and very disturbing effects on my eyesight.

It is now 11 weeks down the track and I am already feeling and HEAR- ing improvements - with: AND without the hearing aids - and at 83 years of age - this is very exciting.

After hours of research into this subject I have full confidence that within the 12 months of repatterining of my brain, my hearing may even be better than before: because the natural hearing is also improving.

Thank you Sean and your team: Donna and Jade: at Bay Audio Ballina: for your knowledge: experience and attention to detail. You have helped me immensely and given me hope.

Leonie xx

I was stopped by a wonderful assistant asking if I was experiencing hearing issues, I did the exam and the experience in store was wonderful. I did not purchase the hearing aid, as it was very expensive. Since then I have had constant phone calls (twice this week, usually weekly though). I have asked my number to be removed from their system… Read more

numerous times and will be resorting to singing the next time they call (my singing is equivalent to a Wombat in their mating period, with episodes of cats getting baths).

I don’t know how they got my mobile number but I wish they would stop harassing me. Yes I have all ready put in a complaint about this company harassing, me telling me I have to see them and not the audio place I would see, no I will not do whatever you tell me to do I will choose who I want to see not who you DEMAND ME TO SEE If you don’t stop… Read more

calling me I will go get a no contact order from the court, & “YES” I HAVE BLOCKED THERE NUMBERS but they ring on DIFFRENT numbers what there doing is know illegal and will be getting legal advise and speaking to police as what your doing is harassing a disabled person PLEASE TAKE MY NUMBER OUT OF Y0UR SYSTEM INDONT WANT TO DEAL WITH YOU

THERE FROM: BLACKTOWN PENRITH PARRAMATTA

After a very poor experience getting a pair of Govt funded hearing aids from the Booval store, I found one of the hearing aids to be faulty after 2 days. I took them back expecting a replacement as I was lead to believe. Instead I was told a lot of nonsense about Govt regulations saying the faulty one had to go back to the manufacturer. I left it… Read more

there, waited a week and heard nothing from them so I rang and was told it had not been sent yet. Once again I asked for a replacement but this time I was told another story about company policy and that I would have to wait. I wasn't happy with the service or the product so I requested the 90 day return policy be used and the money refunded to the Govt department that paid for them. They said I would have to have an appointment with the clinician before that could be done but there were no appointments for 10 days. This meant 3 weeks without hearing aids. Not good enough so I returned the other hearing aid and asked for a receipt to say they had been returned and was refused. Meanwhile one of the staff was standing out front of the shop trying to drag people in off the street for hearing tests. Very unprofessional. I just left it on the counter and left. There are no excuses for this complete lack of service, no regard for duty of care or lack of business ethics. I have lodged a complaint with the Dept who funded them so I can get a working pair of hearings from a company with more ethics and customer care. R Creighton-Hurst.

A very helpful and positive experience! – I recently visited Nepean Square Bay Audio as I was aware of a hearing loss in both ears that has slowly progressed over the last 4 years. It is not limiting yet, but I wanted to know what my options were now, or in the future. Maybe my positive experience was directly influenced by my choice to approach them. After having a superficial test with… Read more

Jasmine, I made an appointment with the audio specialist, Sarah, for a more thorough testing. I had read all the negative reviews on pushy sales employees, so stated up front that I have limited funds and would like an honest assessment to suit my needs. Sarah was absolutely lovely. She understood and respected my request and helped set me up with trialing one of the products for and hour shopping in Kmart. I liked them enough to get fitted for a less expensive set, to see if they would work for me, or make a difference. I then took them home for a week and they were a great product, and I really appreciated being able to have a no-obligation trial. That gave me a true idea if I really needed them yet and how easy they were to use with their app on my phone. I decided they were not for me yet, but because of the friendly, helpful, professional service by the staff members Sarah, Jasmine and Stephanie, I will come back to that shop to purchase them when I am ready. They are dearer than some other providers, but it is a quality product, they have knowledgeable staff and include after care for up to 5 years after purchase. That's servicing, batteries, if needed and repairs, if any. Plus, they were very gracious when I came back and said I won't be buying them yet! For all those reasons they deserve 5 stars!

Hear, hear, hear! – "All Clear" Found this shop for me in Grove Square (formerly 'Stocland Mall') They seem to do this all over Australia. Living in Baulkham Hills for several years now, I knew the shop as there always seem to be someone to invite you for a free hearing test in front of the shop in the shopping centre. So I gave it a go in a whim just to find how… Read more

it would turn out. I have been with a provider that I mostly liked for nearly 5 years. But I was very impressed with the attention I got on that visit. I won't quote any name and there would not be many to name anyway. But what I'll say they were very friendly, professonal and helpful regarding my 'hearing' future. I'm also surprised that there are so many negative and derogative review about this company on Product Review. I wish there was a way to balance reviews a little better. I understan Bay Audio is covering a lot of practices I had never heard of take notice of this company, So dismissing the company because someone had a bad experience in one of them is not very indicative of the company in the whole. A while back I looked at teeth 'irrigation' gadget products having bought one well over priced and with wild claimed to be better than any competition. Product Review had none for it. And site showing the best 10 such product did not even mention them! So this makes very difficult to get an informed knowledge of what is what.

Had mine about 3week. Because i lost one May government ones. They were ok did the job. So went the Bankstown store to try get a replacement one. So nice people showed me what they had said look at some better ones. So pick the $6000. They don’t to bad. Now i having problems with them. So nosy. So try one my old one with the new ones. Was a lot… Read more ·  13

better. The people are trying their best to fix them .just wish i got the government ones.. would have been easy now.

Keep Rhys! – Whoever owns this business needs to ensure they hold onto Rhys. Having been in the hospitality sector for years, I would have given anything to secure someone like Rhys for front of house. He is welcoming, listens well and is responsive to customers. A naturally kind person and quick to provide information, or support as required, this man is pure gold. I am currently trialling my aids so maybe more on those later. Show details ·  1

BAY AUDIO, RIVERLINK, IPSWICH, ARE A STAND-OUT COMPANY TO DEAL WITH – My first visit to Bay Audio, Riverlink, Ipswich, would have to be the best public relations experience I have had for a long time. The staff were just like a group of friends, and that included their customers. Nothing was too much trouble, gave me plenty of confidence with testing my hearing and making sure I was happy with the results of the… Read more

test. I would have no hesitation in recommending Bay Audio Ipswich to anybody that needs help with hearing problems. They were simply great to deal with.

I called and asked to make an appointment with an audiologist. I asked what the charge is and they clearly told me it was free. I asked again to be sure. I had a 1pm appointment which on arrival they tell me your appointment is at 1.30 and you have to to do a hearing test on the showroom test machines before you can see an audiologist and that… Read more

it’s $80 if you see them - I think that’s deceiving. I should have been told it’s $80 to see an audiologist but we have machines in our store you can use for free to get a vague idea how you are doing. Ps the machine at the front are average and I could have seriously stayed home and done an online hearing test for free also. I’m not handing over money to business’s that deceive there customers.

God hearing aids that were good at first now they keep dropping out working sometimes have gone back twice seem to get lip service not worth the money do not buy hearing aids from bay audio you will lose your money to dear to expensive and lip service

Unprofessional and they can’t hear you – I have been receiving numerous phone calls from bay audio for a family member for months. I keep telling them to stop calling as this family member isn’t returning for a number of reasons, they just keep on calling despite them telling me they will put it on their records not to call. I will be advising other people go elsewhere for their hearing test.

CAN YOU HEAR ME – After my review years ago the complaints are coming out of the woodwork. Keep it up - This business is dishonest and reply on senior citizens to sell their expensive products to - WARNING Shop around and DON'T FALL for the free rigged hearing test. The Shopping Centre Centre Managements should do something, it's been going on for years - FREE GIFTS NOW WOW

Be Careful - Be Aware – One star for failing ([Name Removed]) to pass on a government rebate using my Gold Card. 2 stars for Tony for behaving like the only professional in the 4 years since massive [Name Removed] high fived the $4200 sale. Goulburn store. Show details

Very poor service – Unfortunately Bay Audiology didn’t honour a verbal noted quote from a senior audiologist. Very unprofessional service…..over priced and under delivered……. Luckily I went to SPECSAVERS who were able to better the price by $3000K and provide a superior level hearing device. I would encourage you to go to SPECSAVERS for professional, caring,… Read more

personalised service and prices, why pay $5900 when $2900 buys the next level device Shop around other audiology providers to get the best deal and service for you.

Nuisance – I was assured I would receive any emails or post outs, before I did one of there tests. I have requested removal from the mail outs, but still getting them. And there pests when you walk past the stores in shopping centres, trying to round up customers. I have also told them to remove my mails outs.

Pushy staff trying to rope people in – So sick and tired of being harassed by Bay Audio salespeople every time I walk past a store with my parents, their hearing is perfectly fine, and they don't need to be reminded by your pushy staff to have their hearing checked. It is so obvious that you only focus on the older generation as they walk past which is pretty rude and can make them… Read more

feel pretty upset. If this is the only way you can get customers in to flog your overpriced product you must be desperate. No other store peddles their product at their main entrance.

Outside the shop, not wanting to be spruked. Several locations – I have never been in the store and while ever they have people outside asking you about your hearing, I never will. It is your choice to do something if you think you need it. It shouldn't be somebody's job to stand outside and try to pull inside. The people outside must be desperate for a job and their boss (That is you) shouldn't have a one. Every time I walk past the store there is somebody trying to pull me in and i am sick of it. Show details

Harassing phonecalls keep on coming – Call centre keeps on trying to book you in for yearly appointment for aids I purchased in 2018.I have asked them to stop calling me to schedule a review, they say they will stop, but today whilst I was in an appointment with them at the Port Macquarie shop I received another call from their call centre. Two weeks ago I had spoken to the local… Read more

centre to book this appointment and complained again to them about the harassment. They said they would follow up. Then I get another call in the middle of the appointment. Now I have asked to be removed completely as a customer and will never go back again. From 24th April 2024 to today 17 June 2024 I have received 9 phonecalls, one letter and I'm not sure of how many emails as they are automatically sent to the bin without opening.

They were trying to get me to make yet another appointment – Had a missed call from these people today at 3:45pm this afternoon Friday 14th June. Phone number used to call me was 02 4783 8030. I called the number back, the woman on line told me that she was speaking from Melbourne. I asked her if number I called was where she supposedly was, she said no and that they don't use personal phones. I told her… Read more

that someone did because it showed up on my phone. I also told her that I wasn't interested in being stitched up 1000's of dollars for something I do not need. I also told her that back in April I was told that I was profoundly deaf in my right ear which was rubbish, I can hear perfectly. She also refused to tell me where she had got my number from if she was in Melbourne. People please be aware of these sharks. If you think you need to have a hearing test, please go through your doctor for a proper referral.

High pressure – My govt subsidy hearing aid was originally bought elsewhere from a place with lack of service. Came across local BayAudio just needing to buy batteries for my old backup pair and was so nicely attended to I signed over my govt subsidy program to BayAudio and all was ok until recently back there to have my current aids serviced. The guy was… Read more

friendly but noticed I’m due for new subsidy in December and started the pressure for a new sale by giving me a pamphlet for a particular brand, made an appointment, I tried to change it but I felt pressured for another appointment almost straight away! It’s only May, it doesn’t take 7months to organise a new hearing aid … this is the first and last “red flag” I’ll get from them. I’ll go somewhere else better reputable in another few months time to get another hearing test. I am on a full pension, this should be their first consideration, not fishing for any further funding opportunities through pressure sales.

Professionalism at its best in audiology diagnosis – Ryanne Abdallah (audiologist) was so professional, knowledgeable, empathetic explaining my diagnosis thoroughly and in layman's terms, so I understood. The store was easy to find (after being referred to from my ETN specialist) I cannot recommend Ms Abdallah or her team highly enough. Show details

Rude service – At my wife's insistence I attended the Runaway Bay branch. They approach passing people and coax them into a free hearing test. So I did the test and, of course, there is some hearing loss (I am 75 after all). Wanted to book me in for further tests and pressed for a time suitable to me. Told the lady I had too much on and I would ring them when I… Read more

was available. At which point she just rudely turned her back to speak to some other staff member. I was dismissed. When I eventually do need hearing aids it will be via a referral from my doctor to a more reputable place. Glad I read the reviews here.

Pushy sales people – Absolutely disappointing service. My elderly and hearing impaired dad went for a consultation and was pushed and pushed to purchase. Only the $10,000 plus option was available for sample but none of the cheaper ones. Even though my dad said repeatedly that he only wanted a consultation they kept pushing for him to order. He had to say he had… Read more

to consult with his daughter and they wanted for my dad to ring now. The female specialist even try to intimidate him by telling him she could see in her computer the other audiology place he had visited. At the end she made him sign documents without explaining or giving him copies, while knowing all along he just wanted a consultation. Please don’t let your elderly parents go alone. Business with unethical practices.