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Beachkit Daytripper Umbrella

Beachkit Daytripper Umbrella

Beachkit Daytripper Umbrella
2.4

22 reviews

Positive vs Negative
31%69%
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22 reviews
MsReviews
MsReviews8 posts
 

Inferior product. Waste of money. Spent over $170 on this ‘premium umbrella’ on its 4th use the wire holding the ribs at top of umbrella malfunctioned like many other customers have reported here. The customer service l encountered to resolve this issue was terrible. If you have any issues with faulty products good luck. Looking at other reviews seems to be a common problem.

Ask the reviewer
Richard
RichardNSW
 

Great Product, very happy with how it handles conditions – Took the Day Tripper Beach Umbrella to the beach and it held up like a champ. The thing's a fortress against the sun; UV protection as advertised. Set-up was idiot-proof, took me all of five minutes

John
JohnVIC4 posts
 

Great product – Purchased some umbrellas. Great quality and good prices. Colour range is good too. They look terrific by the pool. Very happy with the purchase and they should work well over summer.

Fred
FredVIC4 posts
 

Best Beach umbrella I have owned - 8 years old! – Great shade coverage -larger than most beach umbrellas - easy to use unique auger on bottom of pole - locks into the sand - lightweight and comes with over the shoulder bag- Highly Recommended

Joe
JoeNSW
 

Waste of money – Spent over $100 on daytriper umbrella on its 5th use small guest of wind and snaps the wire holding the ribs at top of umbrella. Looks good and strong but the circular wire at top is too flimsy.

Slick
SlickWA
 

Rubbish umbrellas – Silver lining of umbrella reflects sun and heat causing sunburn even on mild days of 26 degrees. You can feel UV rays burning skin also. Do not buy these umbrellas.

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jwoo
jwoo3 posts
 

Cheap and nasty; terrible customer service – WEAREVER ALUMINIUM BACKPACK CHAIR - Chair started splitting at the back seam after a handful of uses - Contacted Beach Kit and they said I had misused it and subjected it to 120kg (but I weigh half of that), so was out of warranty - Fabric feels very cheap and poor quality for having spent over $100 - Shame because their umbrella is great and their customer service was good when I had an issue before.

Kayt
Kayt3 posts
 

Beach kit Umbrella – We purchased a beach kit umbrella 4 years ago only been used possibly 30 times , rang to see if the mechanics could be replaced , no out of warranty can’t help , we paid in excess of well over $ 100. , crap company selling absolute rubbish ,person on the phone rude as well. BE AWARE OF THIS RUBBISH

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Ally
AllyNSW
  Verified

Unhelpful customer service – I bought a chair and umbrella both listed as turquoise. When they arrived one was blue one was green. I rang and was told yeh their different colours nothing matches despite it being listed as both turquoise. Basically said return them and pay postage and then pretty much hung up on me. Do not buy their product snd after reading the reviews online I wish I’d done more research Very disappointing

Pam
PamVIC4 posts
 

Product is rubbish – Was given this umbrella as a christmas present lasting one season at the beach before top wire ring snapped and umbrella basically fell apart. Your product is crap had other well made umbrellas for years without faulting not good enough do not purchase under any circumstances

linda
lindaNSW
 

Umbrella – The company itself was fast posting my delivery however the delivery itself was really bad. It took emails and phone calls to the delivery company to chase up my umbrella and get it delivered 3 weeks later.

Yann L.
Yann L.NSW
 

Their delivery is a SHAME – I ordered a single beach umbrella and I paid 16$ for a delivery. It's pricey but ok. It happens that they give the delivery company the authority to leave (probably to save a few bucks at your expense). The umbrella was left on the street for 2 hours before the building manager noticed it! Fortunately this is Australia so it was not stolen but… Read more

it's intolerable to do such a thing for such a high delivery price. Do not order directly from there website.

KDF
KDF4 posts
 

Non Existent Customer Service For Faulty Products – I bought a beach umbrella and beach two chairs at Christmas (2018). I bought Beachkit products on the recommendation of a relative and because it's an Australian company. Loved the products until the clasp on one of the chairs failed on first use. I could easily pull it apart and it came undone while carrying the chair. I contacted the company -… Read more

who have blocked every reasonable request to address the issue. Wondering how the reputation for a quality product in a marketplace crowded with cheap overseas imports is worth the cost of a plastic clasp?

Nicole
Nicole
 

Great customer service – We recently purchased a Daytripper beach umbrella. We had to contact Beachkit about a part. They responded same day (Christmas eve!!) And we have the replacement part already. Very impressive. Umbrella is a great size and carry bag makes it a easy addition to our kit of beach essentials. Very happy.

Isaac
IsaacNSW17 posts
  Verified

2018 Still Dying Strong – After replacing cheap ones regularly, I decided to get a sturdy one this time. The wire harness holding in the ribs gave way after just 1.5 seasons. Beachkit looks the part and function well until they don't...

Jasmine and Will
Jasmine and Will
 

Very happy with our Daytripper Umbrella – Big, strong , comes in over the shoulder bag and so easy to set up - finally a great beach umbrella - bought on recommendation of 3 other friends !

Exbeachkit customer
Exbeachkit customer
 

Broken umbrella--My fault and strong wind – I have been using cheap beach umbrellas all the years and was having to replace them annually because of broken ribs. Decided to splash out and buy a good quality one. All it took was 2 Decembers on the beach 1 gust if wind and the shaft literally folded over snapped Called up beach kit and was told 1 warranty is one year. 2 I should have… Read more

dropped the umbrella down in the

strong wind--effectively bad luck mate it's your

own fault---it's crazy that all my other umbrellas at $15.00 have never broken a shaft

Buy a new one.

My advice to everyone

Think twice before buying a beachkit product

as any damage is either your own fault or the elements

Great way to keep customers.

They really must be doing well to let someone just walk away and not even offer to help solve the problem.

Dave
Dave
 

Burnt Twice – I actually was foolish enough to buy two Beachkit Daytrippers. Both suffered the same rib blow outs that other reviewers mentioned. Went to Bunnings today and found a much stronger umbrella, for $60 cheaper!

ASP
ASPNew South Wales2 posts
 

AVOID the Daytripper – Looks great, on the surface appears to be a very well made umbrella. Very happy with it until the fibreglass ribs shattered the third time we used it!! Same experience as other reviewer - looks repairable but Beachkit say "no" and wipe their hands of it insisting it must have been exposed to strong wind. Well, it wasn't. Having grown up on the… Read more

beach and used beach umbrellas all my life, I wouldn't put one up in strong or even moderate wind for a start. There is obviously a fault in the design or manufacture as this seems to have happened to quite a few - ours was the only umbrella that turned inside out at the beach that day, with a very gentle breeze. At least if the struts were wire they could be restraightened if they bent. But these fibreglass ones just shatter. The customer service is appalling, and on that basis alone I would recommend you avoid this umbrella completely until they sort out the design bugs, and learn the basics of customer relations.

Mandy
Mandy
 

Love my umbrella – We have had our Sunset stripe Daytripper umbrella for 3 Summers and it was works perfectly - very happy . Larger than normal canopy shades myself and hubby and 1-2 children super light to carry in over shoulder bag - recommended

Tom
Tom2 posts
 

Best umbrella we have ever had – Our navy white stripe Beachkit umbrella is the best umbrella we have ever had - oversized , wind vented and the best thing is the grind in the sand auger on the lower pole - we often get beach goers coming up to us saying how great our umbrella is

Tiger
Tiger7 posts
 

It's a beach umbrella, at least provide some parts – Daytripper 205cm Beach Umbrella from beachkit.com.au came back home one day with a broken/splintered fibreglass rib/rod and upon inspection, the rib/rod was removable and seemingly replaceable. The website address adorning the umbrella was duly called. I simply asked about some replacement ribs for the model of umbrella only to be told they… Read more

didn't have parts as they needed to be assembled in the factory. I was then TOLD it must have turned inside out for that to happen. It shouldn't be used in the wind. It was a bit condescending. I suggested that perhaps the beach umbrella shouldn't be sold as a beach umbrella because last time I checked there was moderate wind and breeze at the beach most times. Also the umbrella was promoted with " •Oversized two piece vented top which also helps prevents blow aways". Now this wasn't really my point - I don't know what the conditions were or how my other half used the umbrella - I simply wanted some obviously replaceable parts. However the person at the other end didn't seem to want to help, probably hoped we would buy another. We might buy another, but not from Beachkit - be helpful - get rewarded!

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