I spent over $500 on Bellroy bags, ordered a full week before my August 21 flight, specifically to use them on my trip. The order sat over the weekend, didn't ship until Monday, and the delivery estimate ended up being the afternoon of the 21st — hours after my morning flight left. I spent three days emailing support asking if there was any way… Read more
to help — expedite, upgrade the shipping, intercept the parcel, anything. It took three emails before anyone even replied, and once they did, the answer never changed: nothing can be done once it ships. No options, no urgency, no real attempt at a workaround for a customer asking well before the delivery date.
They did eventually send a prepaid return label, but that doesn't change the outcome: a $500 order going back unopened, and a trip without the bags I bought for it. For a premium brand at these prices, the complete inflexibility is what disappointed me most. If delivery timing matters to you at all, think twice.
Appalling service and policy on returns. It is positively archaic. I was given a Bellroy product as a birthday present. I didn't like the colour and wanted to exchange it for another colour (this would not have cost Bellroy anything). They refused to exchange the bag as it was over 30 days since the purchase. I try to buy Australian but I have… Read more
been burnt by this experience. I will never use the bag and I will never touch another Bellroy product again. Other Australian companies I have purchased from are really flexible, they care about their customers and know the power of word of mouth marketing.
I bought one of their wallets when they first started up - then the zipper packed it in before the rest of the product was really worn out. I bought the exact same product again and the same thing happened. I wrote to them and asked if they had recently changed (or were planning to change) their zipper supplier. I included photos of my two… Read more
identical broken zippers. They came back with a pile of platitudes and lovely but meaningless nonsense...but they never answered the question. I think they have an AI program managing their customer complaints. Anyway - on the strength of the exchange I won't be buying a third wallet from them and I doubt I could actually support them anymore. Maybe if they went the next step and were not only an Australian company but also an Australian manufacturer it could solve both the product quality issue as well as the customer loyalty one.
Reviews with attachments
The last Belroy I will ever buy. Over priced and done protect the phone properly, never again. The camera on this brand new pixel 10 pro smashed and no drops.
My Bellroy phone case started shedding skin within 8 weeks of very light duty. The case is unfit for purpose. I will replace it with one from another company. I will never buy another Bellroy product.
Expensive stuffs for zero quality – Bought a Google pixel 7 pro leather phone case. It looked worn out in couple weeks and eventually Lasted 3 months broken into two pieces. Never again. Avoid at all cost
Bellroy - Great advertising - really cheaply made products. AVOID – Really cheaply made... incredibly overpriced for what they send you. Could buy the same item from China for literally 20% of the cost. USD$106 for this tiny little pouch... cheap fabric, cheap components.
Positive reviews
This is a brand you can actually feel some loyalty towards because the quality of design and manufacturing is consistently good, the website is user-friendly, and the shipping is fast and efficient. I don't even bother shopping around anymore. If I need it, and Bellroy make it, decision made.
Love their stuff – I recently got the Venture Phone Case for my iPhone 16 Pro Max. And I love this case. I had a Native Union one which was a good case but creaked. So I ordered the Bellroy case based on the other products of theirs I have. And could not be happier. This case is well made and looks great. Attention to detail like the groves that your fingers sit in… Read more
and the cutout for the Camera Control Button. I love the attached lanyard also. I am not sure about all the negative reviews. But I have never had an issue with this company or their goods. In fact I will be getting more of their stuff for Christmas this year for myself and family members. Keep up the great work.
Fantastic service and products – I'm very surprised at the negative reviews here. I have purchased 3 different wallets and 2 watch straps and couldn't be happier with the quality and value for money. The last wallet I purchased didn’t close properly after 3 months. I emailed customer service with a photograph, within 2 days I had a response apologising and asking me to confirm… Read more
delivery details. Five days later I received a new wallet in the mail under the replacement guarantee. No quibles, you couldn't ask for better service. I should add that the fault on the wallet was minor, the quality respective was excellent. Definitely 5 star for product, service and communication.
Negative reviews
I bought two cases that are supposedly leather. After one week the edges are worn so badly and the case looks daggy. Worst product I have ever purchased and so overpriced! Never again.
I have to say, for a company who claims to be Design oriented, they have no idea what the term 'good design' means. I guess to them it means 'rip-off price with bad quality'. No wonder they have an average of 1.8 Stars. Seriously!
Rip off – So expensive, thought I was buying a quality bag but quality seems similar to Kmart absolutely ripped off. Bag is flimsy and I can see now how other people have claimed they have ripped. Wish I read the reviews first
Recent reviews
Bad quality, worst customer support – I feel completely ripped off by Bellroy. I bought one of their bags because I believed their whole “premium quality” image, but it tore after just one overseas trip. This was normal use—nothing extreme—and for a bag at this price point, that’s unacceptable. When I tried to make a warranty claim, they rejected it with a vague excuse that the… Read more
damage wasn’t “normal use.” They didn’t provide any evidence to back that up, and even after pointing out their obligations under Australian Consumer Law, they just ignored it.
Bellroy sells itself as a high-end brand, but they don’t stand by their products or care about their customers. Honestly, they feel like a scam. If you’re after a reliable bag, go with brands like Antler or Samsonite. They’ve been around for years, and you can actually trust their quality. Don’t waste your money on Bellroy’s false promises.
Not what it used to be – Bellroy no longer the company it used to be. Very disappointing customer service. Lengthy and polite, but verbose email filled with infuriating platitudes. Responds typically 2 days after an email query/ follow up, but NO action so far. Definitely not 24/7. Bag arrived without shoulder strap. 3 weeks later and the replacement strap has… Read more
still not shipped … Seems particularly poor form for a place that proudly advertises their focus on organisation. Nice product, but there are similar available.
UPDATE - AFTER a lengthy back and forth a new bag was sent that included the strap and we returned the other bag to Bellroy. Would only buy in store in future to avoid this, but pleased it was resolved. Thank you, Bellroy.
Never received refund – I am extremely frustrated with my recent experience. I requested a refund for an order over 1 month ago, and despite multiple promises and follow-ups, I have yet to receive any reimbursement. Every time I contact customer service, I am given a different excuse, and no one seems to take responsibility for the situation. What’s worse is the… Read more
dishonesty I've encountered throughout this process. I was initially assured that my refund was being processed, but when I checked in again, I was told the opposite. I’m deeply disappointed by the lack of professionalism and the way I’ve been treated as a customer. I would not recommend this company to anyone, as it’s clear they have no respect for their customers or for upholding their commitments.
Stay away unless you want to risk losing your money!
Abysmal customer service – Products aren’t what they used to be, but their customer service takes the cake for most appalling I’ve experienced in quite some time. Indescribably painful platitudes followed by no action. Infuriating. After accepting that the wallet they sold me had defects, their solution was to give me a stingy discount on my next purchase!!!! Apparently… Read more
this is consistent with their company ethos of reducing their carbon footprint!! Gold!! Can’t post me a replacement wallet to replace the defective one because of the impact on the environment. But happy to have me buy more of their products with 10% off and post that out. Perhaps if they had some quality control in the place of manufacture, this might have a greater impact in reducing their carbon footprint. And because of all of this ridiculousness, there’s a great deal of back and forth required to come to a solution. Made worse because it takes them several days to reply to each email, despite claiming to have 24/7 customer service. It’s not really 24/7 if they only respond to emails every 3 days.
In summary, lovely designed, but quality seems to have slipped in recent years (I have several Bellroy products from a few years back). And customer service is an abysmal disgrace. AVOID!!!!
Avoid this brand – Avoid this brand No costumer service the ask you to send emails and dasnot response The price is very high regards the quality Please before you buy check two times Price is very high
Not made to last, terrible customer service – I was a customer for many years. I had a card pocket where the zip failed after three years. I was upset about this as you would think these were warranted on craftsmanship. Ofcourse, their warranty is only three years, so it looks like that's how they design their products. Still, acknowledging it had lasted three years I went for a slim… Read more
sleeve. I got a wallet that was too thin for my requirements so I asked for an exchange (not a refund).
This was denied on the basis that the time was 31 days instead of 30. Terrible customer service as I only asked for an exchange, not a refund.
Overrated, better quality products for your money elsewhere. Look for lifetime warranties, not three year stitch ups.
Hard to fit in all the things it claims to be fitting – Bellroy Tokyo tote was a disappointment. Fitting in 13inch laptop was tight squeeze and does not leave any room for other items. I challenge you to design a bit better. There is no way it can fit in all the items your product is claiming. Very disappointed. Try making the zip panel wider.
Not going to bother – Went to get a case - no way after reading these reviews. Wanted to support an Australian business but not when it’s not a quality product with cheap peeling leather and bad customer service.
Where has the quality brand gone? – I’ve been an owner of the hide and seek wallet for 10 years, unfortunately I’ve had to replace it a couple of times as I lost it, nothing to do with quality. I replaced it again last last week after 6 years and what was delivered was nothing like the wallet I’ve known. I’m not convinced it’s even leather it’s so thin and feels low quality. The… Read more
thing feels like it’s put together poorly. Disappointed as it’s never cost more than it does today.
Ps I’m buying a leather product I don’t care how it’s sourced I want it thick, polished and sturdy.
Lasted less than 4 weeks – Within a couple of weeks of owning this £40 phone case from brand new, the leather started to ripple slightly. I didn't think anything of this because it fitted with the real leather look and I thought it was normal. Within a month then leather has now split. I contacted support to claim on the "3 year warranty". They have refused my claim simply… Read more
telling me they don't believe this is normal use. I've owned the case for less than 4 weeks. I'll leave you with their own words - hardly the premium leather they tell you on their website:
"The leather we use for our phone cases is also thinner than the other cases which makes them less padded and more fragile. Also, our phone case is not impact-resistant as it is more of a lifestyle case. We cannot guarantee that the phone case will be safe from damage after every drop as it depends on the angle and surface"
Bellory tote backpack – I love this back pack for its: - Design - Pockets - Quite Small fits substantial - Love the handles - Relatively water proof Kinda dont like - Wish it was a tad bigger My Daily Carry - martial arts gi - lunch box - pens - cord - 13inch mac - waterbottle Only fits if i fold everything correctly. Great size when i dont need to cary the gi
- +1
Appalling low quality – Appalling low quality. Bought one on their wallet, used it for just a couple of weeks. The "leather" is so thin that it immediately got scratched simply by keeping it in the pocket together with coins or keys. You know, the kind of things you usually have in a pocket.
Terrible Customer Service - Dishonest Accounting – I have purchased a number of items from Bellroy despite reading all the overwhelmingly negative reviews. I like the products. Recently I purchased a Bellroy Phone Case and a Keychain for $124.40. The keychain and case did not work out. I received an RMA to return the products. It took the company several days to acknowledge receipt. After a number… Read more
of reminders they agreed to reimburse. Which they did 8 days later. They shortchanged me by $77. No explanation given. Basically they rob the customer of their money.
Bellroy iPhone cases fall apart – I purchased the iPhone 13 case phone card holder with the integrated card storage section. They claim a 3 year warranty for their case, however after 1.5 years, the card holder began to disintegrate and cards now fall out (see photo). Furthermore, the leather is thin and delaminates from skin oil (a problem i never had with apples genuine… Read more
leather phone cases). The plastic used is of a poor quality and flakes off. See attached pictures after 1.5 years of normal careful use.
Don't claim a 3 year warranty for workmanship if within the warranty period the workmanship (such as a critical function like storing cards) is not designed to last the 3 years?
Support was no help and claimed that I must have been dropping the case and rubbing it on rough surfaces, which was an un-evidenced claim and was used to exclude me from any further support.
I will not be purchasing from this company again. Don't think that their products are built to last 3 years based on their workmanship warranty.
I you want a case that will last 1.5 years from careful use then go for it.
Thanks.
APEX Wallet – Garbage. Magnet is so poor and weak that the wallet wont close - as described! Doesnt even have half as many cards as it claims to be able to hold.. $129 for something i could get for $10 in any no brand store. GARBAGE
This company seems a little dodgy – It is impossible to contact this company. I wish I had read these reviews sooner. I have written 3 times to this company regarding my purchase and needing refund and exchange advice - Absolutely no response. I am too afraid to send the product back as I might not get my money back. They do not respond to FB nor Instagram.
DO NOT DEAL WITH THIS COMPANY – Bellroy DOES NOT offer 24-hour customer support 7 days a week Bellroy DOES NOT have, knowledgeable and enthusiastic team of people Bellroy ARE NOT eager to answer your questions Bellroy ARE NOT eager to solve your problems Bellroy DOES NOT assists with easy returns DO NOT DEAL WITH THIS COMPANY
So-called “Premium” brand – Bought the Hide & Seek “Premium Edition” for 129$ only to last me 1 year ++ due to the edge peeling off. Even my 5$ leather stuff that I bought in Bandung, Indonesia managed to last till today. That’s the thing with all eco friendly goods; expensive to produce yet durability is questionable. Gave them 2 stars cause they responded well and replaced… Read more
me with a new wallet. I don’t know if I’ll claim for another replacement should this happen again in the future.
I recently wanted to buy their Venture sling bag that costs 139$ and upon researching for reviews, I found out that the logo will come off peeling just within a month of normal usage. 139$ justified?
Pathetic customer service and website is out of date by years – I'm looking for a new backpack. Saw advertisements in droves for Bellroy and checked site. Looks good. So I eventually sent an email inquiry. No response. Still today, no response. That email was some time ago. I have since sent others. Still no reply to those either. I messaged on instagram. Not even reading my messages. It's like no one works… Read more
here. I got onto their website to see stockists. Started calling the listed businesses.The businesses I called all advised 'we haven't held their products for years'. YEARS. And despite repeatedly contacting Bellroy to remove them from their online list of stockists, Bellroy is flatout blatantly refusing to do so. They are ignoring these businesses as well. I now read all these complaints that all seem to have a similar topic....the company is ignoring ppl regardless of the issue. And reading the above there are some very concerning issues with this business. Now reading, besides the absence of and blatantly rude customer service, it appears their products are inferior as well. As much as I love their designs I just cannot bring myself to buy something, especially for such expense, given the sheer number of red flags there are with Bellroy. Beyond disappointing and sad to see this company will dissipate and fold over time with more negative reviews due to those involved having no business background or commonsense and inferior quality. If I could rate 0 for customer service, I would.
expensive wallet lasted just past the warranty expiry, no support as a result – Would not buy from them again, expensive but the quality is not there, neither is the product support. Wallet lasted to just past the warranty expiry, then the zip failed. Support was refused as a result. Their motto is "our wallets feel great in your hand, and age beautifully as the years go by" - NOT TRUE.
Chalk Lite sling – Bag stains very easily, unable to be cleaned and there is nothing in the product review of how to clean. They do not see it as a fault. Very disappointing
- +3
Sub-par quality for such a price-tag – I bought a $349 Venture Backpack 22L 3 months ago (now costs $359). Real product's colour is vastly different than image's (looks more greyish in real). The logo started to fade and surface fibers started to loosen after less than 6 months of use, and the shoulder straps can never hold in position (remember this is a $349 bag). The only thing I… Read more
like is the different storage compartments, but overall it has a pretty average quality for a backpack that costs $349. I now think there is a reason they don't display their products' review on their webpage. Easily one of my most regretful purchase.
Buyers beware, better spend your money on other premium but better quality brands.
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