Best Telecom

⭐⭐⭐⭐⭐ I’ve been using Best Telecom Digital’s fibre broadband and 5G mobile services at both my home in Point Piper and my busy specialist medical practice in Sydney, and I couldn’t be more impressed. The connection speed and reliability of the fibre broadband are second to none, even during peak hours, ensuring that both my personal and… Read more

professional activities run smoothly. The 5G mobile service has been a game-changer for me, providing seamless connectivity wherever I am, whether I'm at home or out and about.

What truly stands out is the 3CX phone system, which is fully supported by Best Telecom Digital. This system allows me to manage my practice’s communications effortlessly from anywhere in the world. Whether I’m at the clinic or traveling, I can stay connected to my team and patients without any interruptions.

The customer service has been exceptional as well—whenever I’ve had a question or needed assistance, the team at Best Telecom Digital has been quick to respond and always goes above and beyond to ensure everything runs perfectly. I highly recommend their services for anyone in need of reliable broadband and mobile connectivity, especially if you require the flexibility to manage your business and communications remotely. Best Telecom Digital has truly transformed the way I work and stay connected!

Will automatically lock you into a new contract with extra fees and charges you never agreed to and refuse to let you out. Will also try to charge you insane amounts for anything they can, that every other provider does for free. Absolutely no regard for customers. Show details

Less than one star! – If I could give lower than a 1 star I would. The amount of stress and anxiety best telecom has caused me over the last two years is outrageous! Unexplained fees on my invoices, impossible to reach customer service, when I finally speak to someone I am told they cannot help with my query and that someone will call back which they never do. I’ve… Read more

never been ignored by a company the way Best Telecom do. When I tried to break the contract, I was told to wait until my contract ended to avoid paying the break fee (which was extortionate). I asked to be informed before the contract ended so I could cancel at the appropriate time and I assumed they would do so. They did not and my contract rolled over for another two years, without warning. When I signed up with a new provider, they refused to let them takeover my services, which is illegal in NZ. DO NOT, use this service! They will scam you!

Local and reliable – We've begun rolling out Best's services throughout our stores across Australia and we've found their service and support to be outstanding. It's really nice to talk to a local team, receive technical support where they ensure the issue is resolved and not rushing to get to the next call to meet some stupid company's KPIs. We did experience some… Read more ·  1

teething issues as we added some additional technology to our environment but the support team treated us like adults and humans and ensured our expectations were met and even exceeded in some circumstances.

Now that COVID has come along we called the accounts team who were more than willing to offer support and assistance in parts of our business where we needed it most. This is a company that will bend over backwards to ensure you're happy with their service and retain you as a long standing customer. If these are values you're after in a company you want to do business with in the long term, I cannot recommend Best Telecom enough.

Big productivity boost – We've had a massive productivity boost since switching to NBN 100 Our business relies on almost 100% online and we've experienced virtually zero downtime in the last year since we upgraded plus speeds that make delays minor or inconsequential for download. Faster upload would be helpful but its not a major hindrance, we can't really fathom why NBN is not same speed for up and download Show details ·  1

Good service – BT arranged instillation in our absence and it appears to have gone seamlessly. Is reliable. We have packaged the internet with Foxtel with a price advantageWe have no hesitation in recommending it Show details ·  1

Be Careful – Read the fine print and then throw the contract in the bin. After paying for 3 years of business services (all inclusive) upfront, we received multiple monthly additional charges. When we challenged them for a breakdown of costs we never got an answer or real justification of what the charge was for. When it came to the end of our contract we gave… Read more

notice within the timeframe of 'notification' but were charged a cancellation fee. When we questioned why we were being charged this amount we were told it was because we broke the contract. We also asked what would have happened if we didn't give notice and was advised our contract would have rolled over, for another year and an extortionate amount of money. We were also told that if we had given notice (rather than breaking a contract) they would have charged us for the period of time it took our new provider to take over our service. None of it makes sense and bare in mind we had our commercial lawyers review the notice and termination clauses of our contract and we followed Best Telecoms requirements to the letter. We continue to dispute it...and of course we continue to receive penalty charges.

Would I use them again....no, run a mile and then keep going.

Worse than useless. Warning – Misrepresentation of services, poor service, hidden costs, misleading and over charged. They have been reported to TIO. We are stuck with a 5 year contract. Useless communication and service. They will screw you for every dollar. After being conned into a 5 year contract with amazing promises. Installed old redundant complicated PABX for a small office with 5 staff and PAYG calls. Indian based and terrible follow-up.

Shocking!!! – Extremely poor NBN service. Often drops out. Upload speed and download speed poor. No one in technical support on Weekends after certain time making it hard to run business. Paying too much for very little service and satisfaction.

Excellent, understanding, compassionate and personal customer service – I made contact with Best Telecom when I closed my small shop due to Covid-19. All the staff I spoke to especially Hailey my account manager have been nothing but fantastic. They have listened to my requests and dealt with them in a professional yet compassionate manner something that is very hard to come by at the moment. It is always a pleasure… Read more ·  1

to speak to someone on the phone that has your correct details and actually calls you back when they say they will. I am so very appreciative of the way I have been treated during this uncertain time for everyone and commend the company for their customer service skills. Thank you

Happy customer! – My deepest apologies on not remembering the name of the lad that helped me through an unplanned outage, I cant speak more highly on your people skills. Yourself and Sergio are an asset to the company! Thankyou for constantly updating me on what was going on it helped get through a very frustrating day running a business! Show 2 replies

NBN delivery awesome – I recently joined Best Telecom after having had a horror story with Telstra, TPG and Optus. It’s taken them a couple of weeks to get things sorted but I now have full speed. I have also brought across my mobiles and business internet, phones and inbound number as well. Lovely to also to talk to Australians as well. A truly refreshing change!!!! Show details ·  1

Finally some one that listens and takes the time to discuss my issue!!!!! – I have been with this company for over 2 years now and have never had a problem. ADSL has been really shocking in my area with speeds sometimes getting to 8mbps as im so far away from the exchange. Best Telecom contacted me when the NBN was available and made my upgrade easy and simple to do. They took care of everything and made sure even… Read more ·  1

installing my modem and connecting my house phone into the modem was so well explained and i was walked through every step of the way.

My plan also dropped and im now saving more money aswell.

Even when i inquired about a charge on my bill they got back to me within a few days and fixed the problem.

Extremely happy customer experience – I have been a customer with Best Telecom for the last 4 years and have had various services. I have had extremely positive customer service unlike the best telcos such as Telstra, and Optus. I have always found Best Telecom to come up with solutions and while they may be challenged from the aging infer structure that has been run to the ground… Read more ·  1

by Telstra. They (BT) had always provide a reliable and honest customer service experience that has ensured that I continue to renew my contracts and increase my services.

I got to speak to some one straight away!! – Finally!!! Are many years with another company looking after my landline and internet, I got a phone call from some one there and after a very good comparison I decided to give them a shot! BEST MOVE EVER!! Not only do I have internet that it way faster than I received before but when I did have an issue I rung through to speak to some one… Read more ·  1

after a horrible day of screaming kids and things breaking all round I as on hold for..... 2 minutes!!

2 minutes!!!! I can’t beleive how great it was! My quiries got answered so quickly and everything got explained so I could understand (I repel technology)!

Would never go back to my old telephone/internet company!

Highly recommend !!

Not the Best provider!! – Not a happy customer, I did have it for over two years, the first year was a phone conversation contract but next year was not authorised but went ahead with it as I thought it was cheap and I guess you get what you pay for. The service was terrible it was sometimes a nightmare, it ended up costing me a lot more due to being charged extra data on… Read more

my phone plan as our home internet provided by Best Telecom was so slow and sometimes it didn’t work for days. It was frustrating to say the least. Now I have a new NBN provider as my so called contract finished in January and my new provider was connected in March, now Best Telecom is charging me cancellation fees of $110 and I still need to pay the monthly fees till May, what a joke!!! They can accept a contract through by phone conversation but not accepting cancellation through phone conversation or emails. Does it only work one way??? One star rating is still way too many!! I will never ever recommend you to anyone!!!

Please Do Not Approach This Company – We used Best Telecom as a recommendation through Bartercard. They charged our card $4k in advance for a service which we never agreed and has took us months to get a refund from them. We have sent emails however they block your IP Address and calls are never returned, Hence Customer Service is Non Existent!! This company will not be around for long so do not use.

Would not recommend to my worst enemy – Customer service is hopeless, the bills are always debited on varied days before the due date so you can't anticipate the charges, there's no response via emails and it takes weeks to get a simple exit fee out of them.

Liars and time wasters – I have had multiple run ins with this company. Tried to follow up discrepancies and then no responses which coincidently are then answered after my next invoice is to be billed. You get different stories depending on who you talk too and lied to on the phone just to get you off it. The absolute worst company i have ever had to deal with.

This company should be shut down – Very bad service. Staff was very rude and lied. They will charge you a lot for no reason. I'm unhappy with them. Normally I paid $39 per month with DODO for home phone but they charge me more then $180 every month. It's terrible!!!

Worst company ever – One month into our new phone system that was promised to be the bees knees we still have daily drop outs and are required to reset the system every morning . Their answer is to spend more money with them ! This company is a joke . Avoid at all costs . Unfortunately I am require to give a rating to submit this review . As others have suggested , one star is way to much . MTP

Worst Telco I've ever had dealings with – This company promise everything and deliver nothing. Then they charge like wounded bulls and treat you terribly when you try to leave to go to another provider. Save your time and your money and use anyone other than BT Group of Companies. January 5th 2017 Update: BEST telecom are the WORST telco EVER - bully's and scammers One month after a… Read more

completed TIO complaint in which the TIO ruled in my favour and requested BEST withdraw their charges they send me ANOTHER bill. It took 3 months to resolve the last complaint and now I have to go through it again. The words useless, bullies, scammers, liars and theives come to mind when I think of this company. TIO should shut them down.

Terrible – Slow internet, poor mobile coverage, non existent support, constant lies from the admin. Worst internet/phone company I've used. They make Vodafone look elite.

Great personal service – Being in business is never easy so much of your time is taken up with calls. Used to ring Telstra took ten calls to get the someone, and then five diversions. With BT I know the team they know my team. Thank you for the great service.  Show reply

Scammers, Best Telecom are THE WORST telecommunications company in Australia by a country mile – Don't consider this company, just turn away and run. Terrible customer service. Rude. Owners are worse than the employers. Especially the director [name removed]. They charge what they want when they want without any explanation and you will never get any answers or a refund and if you do push it you will then be blackmailed. TIO should close them down.

owner should be arrested – once again we have lost our mobile and data service, 10 months in a row, no surprise, seriously the worst service or company I have been involved with in 30 years of business. So further investigation and they have also TAKEN $10K from my account. NO REASON, NO COMMUNICATION, NO RESPONSE FROM THEM. Reported to the TIO and if not sorted soon it will become a Police matter as well. STAY AWAY FROM THEM !!!

Blackmail to restore website – This company has sadly affected our business, we chose to support a smaller business whom appeared to focus on customer service. Until we signed the contract and became a customer. Then the real issues started. Failed services, extortionate costs, an incredibly rude selection of employees, all focused on being as unhelpful as possible. This… Read more

company makes the rules as it goes along, bending and weaving like a pro boxer, instead of helping the customer, your made to feel a fool, whom is wasting the service providers time, with genuine grievances. If there were an award for WORST customer service in Australia, this is the company that would be in a league of its own. And the winner is Best Telecom. Sadly they have taken a word BEST in their name, but if they were honest to the market, it would say, WORST Telecom, we are what we say we are.. The Worst. Be very careful any whom are at first taken in by the friendly Director/s, it lasts the moments he sells you, and then he grabs your airtime and becomes the rude queen/wicked witch. I feel duped that we put our faith in this company, don't make our mistake, go to a more reputable company whom can fix service faults and will not hold emails and web domains to ransom. Shame on you BEST TELECOM for failing in your duty of care. Do all Australians a favour and get an administrator in.

bad service, expensive fees which will catch you out!!! – Signed up, had constantly slow internet with unending cut-outs. When called to complain they wanted to charge for looking at the problem, or it wasn't their business hours. Finally got sick of it and cancelled, $110 fee even when out of contract.

Expensive And Rotten Service – I cannot believe how much I am paying per month for barely using my phone. I even get slug a $13 late payment fee for being 1 day late. Let's not forget I hardly use the phone, so they are making a killing from me. In regards to service...forget it. It took me weeks and many phone calls and many emails just to get ownership transferred. Stay away.

Don't Do it!!! – Very unhappy indeed. We switched over wanting to support small local businesses like ourselves. Since then we have had terrible internet after 5pm and on weekends, basically any time there is increased traffic. We never experienced that issue with Telstra! We cannot even load pages during this time. After they conducted some tests, they advised us… Read more

to connect all of our laptops via a cable, and concluded:

"Unfortunately, we cannot get anything else from the network and the WiFi connection is not guaranteed at any speed. The only way to get the best speed from this service is to be connected via Ethernet cable.

I am sorry, but there is really nothing more I can do. " Whilst the customer service reps. were at least polite in their delivery of an unsatisfactory service, I found the director himself rather rude and obnoxious. I also don't think that you should have to pay for 1300 numbers and should never have to pay to call customer service, least of all for something that is their fault! I don't feel like we are receiving what we are paying for, not even close!

Refunded Unconventional Withdrawl – When I asked for a copy of the previous account owners contract Best Telcom discovered that it had withdrew funds inappropriately and refunded it back.

Not good at all. Not recommended – Sadly and foolishly I have been with this company for 6 years. There is a lot to be said about the poor customer service, the rude and derogatory owner and there absolutely rubbish administration and management of services. They claim to have excellent customer service and competitive prices but that is rubbish. I have just moved the majority of… Read more

my comms to 2 different companies and I am saving loads of $'s and had the most amazing customer service. All Best Telecom gave me was stress. What is even more annoying is when you do churn over to a new provider from Best Telecom it takes ages, I would suggest it is the convoluted way they have their wholesale system setup. DO NOT USE BEST TELECOM. You will regret it. (PS: I originally gave them 2 stars because when I did not need to use their customer service everything worked fine however since they have given me 3 invoices since end of may none of them correct and all trying to squeeze money out of me that is not correct I have reviewed it down to 1.) Just do no use them if you get a recommendation turn your back and find another supplier. It is the customer service that is rubbish and that is the backbone of any company.