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Best Telecom
2.0 from 33 reviews

See the Best Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(6)
(3)
(0)
(1)
(23)
  • Adequate Speeds Yes (100%) · No (0%)
  • Incentivised Review Yes (0%) · No (100%)
  • Customer Service
    5.0 (1)
  • Value for Money
    5.0 (1)

ian worth

ian worthEyre Peninsula, SA

  • 2 reviews
  • 5 likes

Happy customer!

published

My deepest apologies on not remembering the name of the lad that helped me through an unplanned outage, I cant speak more highly on your people skills. Yourself and Sergio are an asset to the company! Thankyou for constantly updating me on what was going on it helped get through a very frustrating day running a business!

1 comment
ian worth
ian worth

Review made by Rachael Worth


Not Happy Jan

Not Happy JanSouth East Queensland, QLD

  • 2 reviews
  • 2 likes
  • NBN
  • Verified customer

Excellent Customer Service.

published

Best Telecom has been my Communication Provider for the past 4.5 yrs. I recently relocated to the Gold Coast. Sergio from Best Telecom made the transition so easy & simple. Sergio has A+++++ Customer Service Skills. Best Telecom are a 100% Australian Provider that doesn’t involve an overseas call centre. I highly recommend Best Telecom for all your Communication services.


Thomas and Jane

Thomas and JaneGreater Melbourne (Outer), VIC

  • 2 reviews
  • 3 likes

NBN delivery awesome

published

I recently joined Best Telecom after having had a horror story with Telstra, TPG and Optus. It’s taken them a couple of weeks to get things sorted but I now have full speed. I have also brought across my mobiles and business internet, phones and inbound number as well. Lovely to also to talk to Australians as well. A truly refreshing change!!!!

Value for Money
Customer Service
Start DateNovember 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
nikki2354

nikki2354gold coast

  • Verified customer

Finally some one that listens and takes the time to discuss my issue!!!!!

published

I have been with this company for over 2 years now and have never had a problem.
ADSL has been really shocking in my area with speeds sometimes getting to 8mbps as im so far away from the exchange.
Best Telecom contacted me when the NBN was available and made my upgrade easy and simple to do.
They took care of everything and made sure even installing my modem and connecting my house phone into the modem was so well explained and i was walked through every step of the way.
My plan also dropped and im now saving more money aswell.
Even when i inquired about a charge on my bill they got back to me within a few days and fixed the problem.


  • Verified customer

Extremely happy customer experience

published

I have been a customer with Best Telecom for the last 4 years and have had various services. I have had extremely positive customer service unlike the best telcos such as Telstra, and Optus.

I have always found Best Telecom to come up with solutions and while they may be challenged from the aging infer structure that has been run to the ground by Telstra. They (BT) had always provide a reliable and honest customer service experience that has ensured that I continue to renew my contracts and increase my services.


Aussieguy84

Aussieguy84Gold coast

  • Verified customer

I got to speak to some one straight away!!

published

Finally!!!
Are many years with another company looking after my landline and internet, I got a phone call from some one there and after a very good comparison I decided to give them a shot!
BEST MOVE EVER!!
Not only do I have internet that it way faster than I received before but when I did have an issue I rung through to speak to some one after a horrible day of screaming kids and things breaking all round I as on hold for..... 2 minutes!!
2 minutes!!!! I can’t beleive how great it was! My quiries got answered so quickly and everything got explained so I could understand (I repel technology)!
Would never go back to my old telephone/internet company!
Highly recommend !!

1 comment
Best Telecom
BEST Telecom A.Best Telecom

ELynch

ELynchQueensland

  • Verified customer

Not the Best provider!!

published
1 comment
Best Telecom
BEST Telecom A.Best Telecom

BornnbredGC

BornnbredGCGold Coast

  • Verified customer

Finally an Australian customer service company

published
1 comment
Best Telecom
BEST Telecom A.Best Telecom

Not Happy Jan

Not Happy JanSouth East Queensland, QLD

  • 2 reviews
  • 2 likes
  • Verified customer

Not Happy Jan. Worst Telecom Not Best.

published
3 comments
Best Telecom
BEST Telecom A.Best Telecom
Not Happy Jan
Not Happy Jan
Best Telecom
BEST Telecom A.Best Telecom

Please Do Not Approach This Company

published

We used Best Telecom as a recommendation through Bartercard. They charged our card $4k in advance for a service which we never agreed and has took us months to get a refund from them. We have sent emails however they block your IP Address and calls are never returned, Hence Customer Service is Non Existent!! This company will not be around for long so do not use.


Chris

ChrisMelbourne

  • Verified customer

Would not recommend to my worst enemy

published

Customer service is hopeless, the bills are always debited on varied days before the due date so you can't anticipate the charges, there's no response via emails and it takes weeks to get a simple exit fee out of them.


Liars and time wasters

published

I have had multiple run ins with this company. Tried to follow up discrepancies and then no responses which coincidently are then answered after my next invoice is to be billed. You get different stories depending on who you talk too and lied to on the phone just to get you off it. The absolute worst company i have ever had to deal with.

1 comment
Best Telecom
BEST Telecom A.Best Telecom

Update - the manager who is now looking after the centre has made a lot of changes in the last two years. Best Telecom deeply regrets anyone who experienced poor service.


Joke.

published

What a disgraceful company. They are dishonest and offer no solutions. Never again.totally messed up our phone lines and still cant fix. Excuses.

1 comment
Best Telecom
BEST Telecom A.Best Telecom

Update - the manager who is now looking after the centre has made a lot of changes in the last two years. Best Telecom deeply regrets anyone who experienced poor service. We are always looking to improve and source the best value equipment.


Ali

Ali

  • 2 reviews
  • 7 likes

terrible

published

terrible service, no internet for the sixth time this week, often impossible to get through to a tech, don't use them

1 comment
Best Telecom
BEST Telecom A.Best Telecom

This company should be shut down

published

Very bad service. Staff was very rude and lied. They will charge you a lot for no reason. I'm unhappy with them. Normally I paid $39 per month with DODO for home phone but they charge me more then $180 every month. It's terrible!!!

1 comment
Best Telecom
BEST Telecom A.Best Telecom
MTP

MTPSydney

Worst company ever

published

One month into our new phone system that was promised to be the bees knees we still have daily drop outs and are required to reset the system every morning . Their answer is to spend more money with them !
This company is a joke . Avoid at all costs . Unfortunately I am require to give a rating to submit this review . As others have suggested , one star is way to much . MTP

1 comment
Best Telecom
BEST Telecom A.Best Telecom

Never again

published

Dont waste your time and money. One star is way too generous. 6 months of hell a problem every month

1 comment
Best Telecom
BEST Telecom A.Best Telecom

Update - the manager who is now looking after the centre has made a lot of changes in the last two years. Best Telecom deeply regrets anyone who experienced poor service.


Rachel

RachelSouth East Queensland, QLD

  • 10 reviews
  • 14 likes

Worst Telco I've ever had dealings with

published

This company promise everything and deliver nothing. Then they charge like wounded bulls and treat you terribly when you try to leave to go to another provider. Save your time and your money and use anyone other than BT Group of Companies.

January 5th 2017 Update: BEST telecom are the WORST telco EVER - bully's and scammers

One month after a completed TIO complaint in which the TIO ruled in my favour and requested BEST withdraw their charges they send me ANOTHER bill. It took 3 months to resolve the last complaint and now I have to go through it again. The words useless, bullies, scammers, liars and theives come to mind when I think of this company. TIO should shut them down.


Terrible

published

Slow internet, poor mobile coverage, non existent support, constant lies from the admin. Worst internet/phone company I've used. They make Vodafone look elite.

1 comment
Best Telecom
BEST Telecom A.Best Telecom

Great personal service

published

Being in business is never easy so much of your time is taken up with calls. Used to ring Telstra took ten calls to get the someone, and then five diversions. With BT I know the team they know my team. Thank you for the great service.

1 comment
Best Telecom
BEST Telecom A.Best Telecom

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Questions & Answers

Thomas and Jane

Thomas and Janeasked

Can you guys assist me with mobile sim for when I go to New Zealand?

No answers

belinda

belindaasked

how do I change my password?

1 answer
Thomas and Jane
Thomas and Jane

I called them yesterday and got my portal logins details which allowed me to manage all my services with them real time, really cool !!!!


Brad

Bradasked

Is Better Telecom the same mob that run V4?

7 answers
Rachel
Rachel

Hi Brad, my review is on a company called BEST Telecom, also known as BT Group of Companies. As far as I'm aware V4 are a seperate company not related to BEST Telecom. I haven't heard of Better Telecom.

Brad
Brad

Thanks Rachel

AAA
AAA

All the research about V4 kept leading to best telecom


Get an answer from our members and Best Telecom representatives

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