Birdeye

DO NOT USE THIS COMPANY Birdeye have continue to charged my account monthly without authorisation. They state that in my contract there's a auto renewal clause which was never explained or conveyed to me at the time of signing up. They have made it next to impossible to cancel, and when Birdeye will make no effort in replying, Money is still… Read more

getting debited out of the account. Birdeye are ignoring all contact attempts and have not refunded the money.

0 stars - DO NOT USE THIS COMPANY Birdeye have charged my account over $5500 without authorisation. I contacted Birdeye to advise that I would not be renewing my contract due to very poor outcomes from their service and I specifically stated that I did not authorise any further deductions to be taken from my account. Two weeks later the money was taken from my account. Birdeye are ignoring all contact attempts and have not refunded the money.

Watch out for the fine print! Birdeye has a clause, that if you pay a yearly subscription, then you need to action cancellation a whole 3 months before the subscription ends! And if try to cancel within those three months BEFORE your contract ends,… Read more

they won't let you out of it, tell you repeatedly their legal team says it's not possible, and then you are on the hook for the whoppingly overpriced yearly package again. A very shady contract, especially when the service isn't great, and the platform isn't that user friendly. I had a meeting with a Birdeye consultant and they were in their car! Not the professionalism you expect when paying such an exorbitant fee.

Edit - 11/06/2026 I was able to have this resolved with Birdeye, they ended up providing refund on the payment made towards their subscription. I am happy to say to that after countless efforts and posting number of reviews I was finally reached out by their customer service manager and he understood where they went wrong. The mal practices of… Read more

their offshore staff is what got me the most, I would still proceed with caution with them.

Birdeye Review – Ongoing Dispute Escalated to QCAT

Our experience with Birdeye has been extremely disappointing and has now escalated to formal proceedings through QCAT.

From the beginning, we were sold a comprehensive, high value service package, including marketing campaigns, automation tools, and tailored engagement strategies. In reality, what was delivered was a very basic platform with minimal functionality and little to no meaningful implementation of what was promised during the sales process.

Despite paying approximately $440 per month, the actual service provided was limited to a simple automated response system, with ongoing delays and lack of follow through on any requested improvements or deliverables.

The most serious issue has been around cancellation and billing practices.

We made multiple clear and direct requests to cancel the subscription and not proceed with renewal. These requests were communicated explicitly over a period of time due to our dissatisfaction with the service. Despite this, the subscription continued, and charges were processed regardless.

In addition, we continued to receive repeated phone calls attempting to upsell additional services, even after making it clear that we did not wish to continue in any capacity. This was both disruptive and inappropriate given the circumstances.

When formally challenged, we were advised there was “no record” of our cancellation requests, which does not align with our documented communication history. We have retained written evidence and screenshots supporting our position.

Due to the lack of resolution and ongoing billing concerns, we have now escalated this matter to QCAT for formal review.

Based on our experience, I would strongly advise other businesses not to engage with Birdeye at all and to seek alternative providers with transparent practices and reliable service delivery.

Updated review These people will cold call you and then wow you with their great service and cool sounding product. They'll tell you to pay upfront for a year and they won't provide you with the appropriate paperwrok about a cooling off period and cancelation options which means you have a 6 month cooling off period under S82 of the consumer… Read more

protection act. Knowing this should help you cancel if you have any issues down the track - just make sure you get the right person's details so you can escalate in a timely way if things don't work out for you.

Apparently my situation was very rare - I have no way of knowing how true that is. But I have since had senior people contact me and arrange a refund. After days and weeks of desperately trying to get issues resolved by going public on LinkedIn under their profiles after local staff blocked my number and email (yes even as a paying customer). Original review

AVOID!!! Negative stars. These guys are scammers. They will pursue you relentlessly to get the sale - and ww you with all the amazing features it has. But then you have to pay for a year upfront and the second that payment clears you're screwed. They have got NO ISSUES AT ALL taking hard-earned money off small business owners with empty promises and zero intention of delivering service. they set things up incorrectly and have no reason for why it's happened. They don't anything they say they will, the platform doesn't do what they tell you it can, you raise issues and good luck getting anyone to get back to you. If you do schedule a support call it's 50/50 if they'll cancel the scheduled call on you, or turn up super late. They make promises about fixing things that they don't intend to keep. They will NOT put you in touch with anyone senior to talk about issues on the phone. They simply ignore your emails about blatant lack of functionality and access issues. They don't care if the tool is costing you business. They will not let you out of your contract. AVOID AT ALL COSTS!!!

This company refuses to stop account and continues to take money from my account even after contract has ended. They previously told me I hadn’t given them enough notice even though I had said I wanted out of contract 3 months in advance.. 1 year later and multiple emails , still taking money out!! I warned I would escalate so here we are..

If I could give them zero stars I would. Have been battling with them for months to cancel the service and they keep saying I've missed the window to cancel. Have not had a recent contract signed and no invoices accompany my monthly bills. They refuse to answer emails, have not cancelled webchat after more than a year of requesting it to be… Read more

cancelled. I'm at my wits end and don't know what else to do. Have reported them to ACCC but nothing has happened. Any suggestions would be most welcome.

In my opinion, this company is systematic in making it extremely difficult to cancel a subscription and amounts to unconscionable conduct. My experience involved them initially claiming I hadn't given the required 3 month notice to cancel. When I requested evidence of agreeing to this, they advised that they had "reviewed the sales call" and… Read more

"confirmed that a 30 day notice period was agreed upon". As a "gesture of goodwill", they offered a $100 credit over the next 3 months! I requested evidence of agreeing to 30 days and also noted that if they could produce it, I would agree only to 30 days of additional payment and certainly not agree to another 12 months. No response and another full payment taken out, leaving me with no choice but to cancel our debit card and dispute the transaction with the bank. Hugely inconvenient.

It has been brought to my attention that I have a listing on "birdeye". I have never been approached by "birdeye". Nor have i ever approached them to advertise on my behalf. The listing contains incorrect information and is unsolicited by me. They do not have permission to use my information and never will.

Birdeye posted a fake negative review about my business on Google, while trying to solicit my business for their "business reputation" product. I received unsolicited Phone calls over the course of several weeks from Birdeye, then received an email one morning that Banchod had posted a negative review and Birdeye could fix it. The review posted by… Read more

Banchod Is false and no "Banchod" ever contacted our company. Birdeye posted the review in an effort to acquire my business. [Content Removed] business practices like this should not be tolerated.

Great product, it works really great for our business and eliminates the use of multiple sites as you can do it all in the one system. Customer support is very helpful and set up was instant. We are very happy with this product Show reply

Ridhima was great! We went through, in detail, areas of Birdeye that I wasn't utilising 100%. She was very informative and patient. Would highly recommend BIrdeye! Show reply

Birdeye makes it super easy to manage and respond to reviews from one place. We’ve seen a big boost in positive feedback since using their automated review requests. The dashboard is clean, and the analytics help us understand customer sentiment better. Highly recommended for any business that wants to improve its online reputation! Show reply

This makes posting on socials so much easier to navigate. I'm not teh best on sociall media but this made me feel like i could get some decent content out there. Love the Ai Function too. Show reply

I’m so disgusted in them. They promise the world. Do not help , take money and just down right don’t care . Never ever use them. They do not follow through with any help . They change workers constantly.

Horrible experience after using Birdeye for the last 2 years. Some features such as the referrals functionality (a key reason we switched from Podium at the time) were initially built into our service level, then later removed and added behind another paywall. Constant harrassment of our staff by 'Customer Success Managers' for not sending… Read more

enough review requests was a huge headache.

Hope you never need to cancel, as this requires a minimum 90 days notice (!!!) before your renewal date, or the contract renews for another 12-month period.

No renewal notice or reminder received, terrible company to deal with.

Wonderful customer service and passionate about her role at Birdeye, I dealt with Ridhima Arora who gave me generous insight into the platform and it's abilities. I love her friendly approach during the online meeting and her direction to assist me in areas that I had no knowledge on. She was a absolute pleasure to deal with and highly recommend her services. Show reply

Ridhima has helped with navigating the Birdeye platform and has made sure I have the tools I need to enhance my skill set. She is very knowledgeable and helpful with any queries no matter how big or small. Show reply

Ridhima Arora was exceptionally helpful in advising me how to use the BirdEye tool, with her assistance I now know how to obtain more Reviews and obtain more business. Show reply

I found the conversation very helpful, and Ridhima was able to address my queries on the spot. I was also shown helpful tips on using the program that I can take away to share with my team. Show reply

Had a fantastic experience with Ridhima helping me set up my Birdeye account correctly so I can get the most out of it. Also helping me with my Google profile. Very happy and can highly recommend. Show reply

Ridhima is very helpful in explaining the steps involved in gaining better productivity with Birdeye modules , explaining by demonstration is always easier to grasp ! Show reply

Jitender was extremely helpful and prompt in his follow ups. He expertly guided our business in using the Birdeye platform to its potential and created some amazing posts for my socials. Well done Jitender and Birdeye team. Show reply

Birdeye service has streamlined our process in achieving google reviews and promoting our business on social media. The ability to post across multiple platforms along with the built in content library is excellent value. Show reply

We’ve had a great experience with Birdeye so far and truly appreciate the support your team has provided. The onboarding session was amazing—clear, thoughtful, and made it easy for us to pick things up quickly. A special thank you to Himanshu for his patience and dedication. He has been incredibly helpful, always keeping us updated and making… Read more ·  1

sure we’re well-supported throughout the process. His responsiveness and professionalism have made a big difference.

Thank you again for the fantastic service!

Worst company I have dealt with, they don't do the things that they say they are going to do or that they charge you for. They are quite happy to set you up and take your money but if you have a query or complaint they don't want to know, they had the wrong company linked to my Google reviews and when I told them this they said "Do you have a web… Read more

company that can fix it" my answer was yes you are my web company! They had no idea! I have asked to cancel their services and was told that the earliest meeting they can give me is over a week away, it's pathetic! My advice would do not get involved with this company