Airport Transfer - car is not as shown in website
Do not ever use this company for your airport transfers! I booked this company twice before my trip to Gold Coast, from Gold Coast to hotel, I picked best available, which cost me $75, and three days after that I deliberately booked a Business Service, which was offered for $115, wanting to ride a nice car back to the airport. The $75 trip was fine and the car was nice and clean, a red Camry. That was fine. For my Business Service, they sent me the same car and driver, which I thought, hold on, I ordered a Business Service (different fleet sele...ctions) and paid $30 more! So I called the company and said you sent the wrong car. They dared to say: oh that’s the only available car right now as you booked best available. That’s just crap, I booked the trip separately days beforehand, paid separate processing fee and deliberately booked Business not Next Available. If I wanted Next Available, I would have booked a Return trip and paid way cheaper! The lady who took my call insisted that there’re no other options, it was my fault of choosing Next Available and she was quite rude about it. In the end I asked them to cancel the job and refund me fully, which they said they would do. Needless to say the whole drama took almost half hour and I was almost late to the airport. What kind of chauffeur service doesn’t prepare beforehand when the job is booked days in advance! So my advice is, just use taxi service, at least you know what you get.
Excellent company to deal with!!!!
Very friendly and so easy to organise booking!! Extremely accommodating, thank you Rebecca. You don't get this A1 service to often these day. Definitely will go through Black Bow Chauffeur again!!!
Booked blackbow chauffeur for our wedding Anniversary dinner and we were impressed with the best customer experience by the whole team. We got free upgrade to platinum service and got Jaguar for our service. Our driver was well dressed and well mannered. We will be using Black bow chauffeur soon. Thanks
Excellent service all the way through
Arrived on time, clean vehicle, courteous driver who was very communicative and a pleasant conversationalist. Pick up at Brisbane was efficient and waiting, even though our flight was a bit late
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