Blackburne Property Group Questions & Answers

Blackburne are in incompetent. Realmark are just as incompetent. Suggest you check for a small company that doesnt have the bagage and incompetence of the larger organisations.

Thanks, I'll cross Realmark off my list.

Hi Subsix, we are disappointed to hear that our service delivery has not met your expectations and would welcome you to contact our Director of Property Services, Mark McCasker on 9429 5776 or mark.mccasker@blackburne.com.au. to discuss further. We are happy to assist you and we look forward to rectifying any issue you may have. Thank you.

On one hand you could say that only people who are really angry complain. The other though is they do not take the feedback seriously and improve. That just smacks of poor leadership.

Hi Youwe Whyish, people are always willing to talk about the negative experiences they have had with someone, more so than the positive experiences. We have hundreds of clients and tenants who have been more than happy with our service for years and continue to do business with us. We do appreciate feedback (positive or negative) and will always strive to improve the business and customer journey to ensure the negative experience is reduced for all. We have no affiliation with Real Insurance and would be more than happy to meet with you to discuss our services further or put you in touch with some happy clients. Thank you. Regards, Blackburne Team.

Its simple, most people who deal with Blackburne, like myself, are very happy with both the service and the relationship. So we dont really feel the need to jump online and say so. You need to understand that they have been around since 1960 which reflects a level of service and integrity that many other investment companies just can't mirror. You don't stay alive in this business unless you consistently perform and consistently do the right thing. When I was retrenched in Jan15, I was due to settle a property in the Monarch complex. Clearly, without an income, no bank was going to settle a loan regardless of my cash situation. I was looking straight down the barrel at losing my $65k deposit completely. There was absolutely no obligation for Blackeburne to help in any way. WE signed the contract with the developer not with Blackburne. But that didnt stop them from doing everything to help and they actually managed to onsell my unit and saved me from financial disaster. Why? Because I was one of their clients and they wanted to look after me. Not everything is a bad news story - not everything is exactly as is portrayed online by an angry person who thinks he is right <shrugs> - I can say, with some authority, having three investment properties through Blackburnes, that you will go a fair way before you find a company that is as helpful and consistent as Blackburne.