Blum

Amazing after sales service – We gave our 20 year old kitchen a facelift and asked the installer to replace some broken brackets on a few of our drawers. He had a look at them and told us that as they were Blum brackets we should contact Blum for free replacements. I am very pleased to report that the brackets were replaced in a few days without any hassles at all. Special thanks to Katie for handling our case so quickly.

Excellent customer service and products – Installation of new cabinetry with original Blum hinges damaging panels. Rectification by same cabinet makers, installation of altered hinges causing both damage and creating a serious injury risk. The problems were NOT created by the hinges. The cabinetry had not been made in the correct way, i.e. to allow for the original hinges to operate as… Read more

intended and as designed, and as clearly shown in the Blum specs. However fortunately the original hinges were Blum hinges, and fortunately when I contacted Blum for advice I was assisted by the customer service manager Johnny. Even though the problem was not caused by Blum or by the use of Blum hinges, Johnny helped me understand the problem, and found a Blum solution. This allowed me to use my cupboards, without causing panel damage, and without having to totally rebuild my cabinetry. Thanks for service over and above what could be expected.

Good customer service trumps problems – I had two soft-close hinges on our bathroom cabinet fail after about 3 years. Our bathroom supplier was not interested in helping us, so I sent a photo of the hinges to Blum. There were no arguments. They replaced both hinges no questions asked. I very happy to see this level of service from an Australian company.

Great customer service for me too – Very similar story to the other positive reviews. We had a bracket on a draw fail after 20+ years of service. I didn't have much hope of being able to find a replacement but when I called the Area Manager in Perth he was incredibly helpful. Although the design had changed he identified and posted to me suitable replacement parts within a day of my… Read more

call, as warranty (no cost). Now fixed and running smoothly. Great commitment to their product and the brand's customers

Fantastic Customer Service – A cabinet hinge failed on our home, which was built 26 years ago. I found the Blum code on it and when investigated, found that they were superseded 21 years ago. Out of desperation I contacted Blum, providing numerous photos, and they were able to identify the correct replacement item. And that is when the surprise came - their Customer… Read more

Service Consultant, John Ripepi has offered (and sent) the replacement at no cost as a warranty! Replacement has now been fitted, wife happy. That must be the best warranty story yet!

Brilliant showroom consultant – We’ve had the pleasure of meeting the Blum showroom consultant Cherie in the Osborne Park store twice now. Wow what an amazing person. Cherie was exemplary in her product knowledge, went over and above demonstrating key design issues to us, was extremely personable in her approach and very professional. How lucky is Blum to have someone of this caliber. Tracey and Peter

Incredible customer service – The Blum hinges broke on a kitchen cabinet (kids swinging on them tend to do that unfortunately). The house is 15 years old and built by someone else, so I had trouble tracking down what hinges they were and where I could get new ones. So I called the Blum office. The gent who answered the phone asked for some photos so he could identify them… Read more

and my address to send out replacements. Two emails later I had parts on their way.

I'm impressed and wish that all life's problems were this easy to fix.

Exemplary customer service – I have searched for a solution to my Kaboodle pantry hinge problem for some time. The hinges on my pantry door lost their closing function. They still had the soft close units but the doors would stop between 1/2 & almost closed unless you put some force behind it. I tried to get replacement hinges at Bunnings but they they no longer carry this… Read more

type.

I contacted Kaboodle as they have a ten year warranty on their products. Thinking that they could replace the hinges. They informed me that, because I was not the original purchaser then, there was no warranty. I accepted this but thought they mustn’t have a great deal of confidence in their product and that they are cheapskates.

I noticed that the hinge had the word “Blum” on it. I emailed Kaboodle a photo of the hinge and the name “Blum” asking if they could tell me where I could get a replacement. No reply. No after sales responsibility.

I researched Blum and found a hinge company by the same name. I sent a photo and the hinge and the problem. They replied the next day saying that the hinge I had had been superseded. When I asked where I could buy them they said they will replace the hinges free of charge.

Highly recommended.