Bodyment

I placed and paid for my order with Bodyment but have not received any shipping confirmation, receipt, or updates. Despite multiple attempts to contact the company, [Name Removed] and [Name Removed] via email, phone, and their website, I have received no response whatsoever. At this stage, I have no idea whether my order has even been dispatched.… Read more

This level of customer service is completely unacceptable. If the product cannot be delivered, the company should at least communicate clearly or process a refund promptly.

I would strongly caution others to be careful before purchasing from this business until they improve their communication and reliability.

Nice dealings and good customer service. I booked an appointment via Zoom. They gave me all the information I needed and which size I needed to buy based on my size. After that, I ordered and it arrived within days. I am happy to deal with them Show reply

I had excellent service from this company with fast and effective communication. I was surprised by some negative comments and reached out to the company directly. They provided express shipping for no extra cost and the product arrived quickly. This company is genuine and supplies high quality post surgical garments. Highly recommend. Very happy with the product I received . A marena post surgical stage 1 bra. Highly recommend

From the first phone call – From the first phone call to delivery of items I was very impressed with the service and products. Thank you so much for all your help and kind service

Placed a post-surgery compression order in May. Heard nothing for 2 months despite numerous emails and web enquiries. To our surprise at the end of july received tracking advice via email. Shame it was no longer needed. Good quality product but absolutely terrible service. Avoid if at all possible.

Hard to get in contact with – I have been trying to get in contact with you since Thursday, my garments still haven't been shipped and I wanted to change it for express post, there is no phone number to call. And I don't think it is going to arrive in time.

non delivery - [Content Removed] - contact point perhaps? – just like everybody else, I found that the tracking advice just vanished and there seems to be no way of contact. however the complaint resolution centre at paypal has the following email for them: you might try it. [Details Removed]

Fantastic service and great products! My order didn’t arrive at first, and I thought I’d been scammed when their email and chat weren’t working. But Bodyment.Au quickly refunded me, then sent my order free of charge once things were sorted. I even… Read more

spoke directly with Fran in Perth, who confirmed the business is running and the issues have been fixed. In the end, I received top-quality medical grade compression garments and excellent customer care.

Fantastic service - above and beyond – Fantastic service – truly above and beyond, and the products are top quality. My order didn’t arrive at first, and with their email and chat down, I thought I’d been scammed. But Bodyment Au resolved it brilliantly: they refunded me in full and then sent the products free of charge. I also spoke with Fran on a Perth landline, who confirmed they… Read more

are still operating and that the communication issues are now fixed.

What began as a frustrating problem turned into a very positive experience. The compression garments I received are excellent – comfortable, medical-grade, and great quality.

Great products Bra material is – Great products Bra material is great , fit well around breast post surgery , but straps were too large and couldn’t be adjusted tight enough for optimal support

Pre-purchase advice via their contact – Pre-purchase advice via their contact page on website provided accurate valuable info re size choice. Quite a few weeks lapsed before receiving garment, which made me think it wasn't coming, but it eventually arrived safely. Thank you.

Problem solved – Just received a helpful email and a free replacement from Bodyment as it seems Au Post have most probably lost my package. Thank you Bodyment.

A scam :( – Like everyone else is saying, don't buy from this site. It looks like it used to be a legit shop, but has recently been taken over or turned into a scam. After I bought my compression garments, I heard nothing from the company. The items didn't arrive, and the seller doesn't respond to emails. Phone number doesn't work. Don't buy from here.

Shipping was quick and service – Shipping was quick and service was excellent, very informative and comforting. Very happy. Well done and keep up the great work!

Ordering with Bodyment was easy – Ordering with Bodyment was easy and delivery was quick. I wouldn’t hesitate to recommend Bodyment and their scar tape - it’s amazing!

no confirmation received – hi, I've been trying to contacts you in regards to my order but the page just keeps saying " error " I still haven't received any information in regards to my order or shipping & I paid express. my surgery is next week... would it be possible please to update me on this? warm regards

SCAM COMPANY – $150 stockings never delivered and received no response to email or phone calls. Website chat not working. Please do not buy from this fake company.

Don’t buy from this site – Absolutely impossible to get hold of these people. Every attempt to leave a message throws up an “error” message. Item took forever to arrive and did not fit. I followed the measurement instructions. There were fraudulent transactions on my card very soon after the purchase, one of which was at a hardware chain in the suburb next to this company -… Read more

on the opposite side of the country to where I live. I’m not accusing anyone of theft because it could have been a very unhappy coincidence but I don’t even want to ask for a refund because it means supplying details for my new card. Fraudulent transactions were reported to police.

No product received and chat is offline – The business is a scam. Bodyment cannot be contacted and I received no product. Threw my money away at a time I was most vulnerable after major surgery. Do not give them money.

Worst customer service – Purchased a pair of compression stockings which cost nearly $200. I consulted Bodyment for sizing along with the help of my OT. Purchased the size which they said would fit, upon receiving the stockings, my OT, support worker and I could not even get them on my feet with the help of a donner. The stockings must have been faulty, incorrectly… Read more

labeled or I was given the wrong sizing information. Bodyment refused to give me an exchange or refund as they claim the stockings had "been worn". I'm not sure how you can consider them worn if I couldn't even get them on! Worst customer service ever! Do not shop here.

Checking in an order please – Him your website chat room and submit forms are not workinv . The submit says “ error “ . I have tried to find a telephone number to no avail / do you have one ? I made contact last week and was able to use the chat room . I was told part of my order was on back order which I understand but I also asked if the remainder of the order can please be… Read more

sent as I have had surgery and I am in desperate need Thankyou . Can you also advise when the back order will arrive as I may have to cancel those . My order number is 28962

Thankyou

SCAM! they are likely closed and still processing transactions – order placed, paid for express. order never sent, nothign received. chat offline, can't contact them. raised card dispute with my bank

Purchased neck and head wrap – Purchased neck and head wrap to help reduce lymphoedema from neck surgery. Myself and physio are pleased with results of wearing it. Even managing to sleep with it on Highly recommend this wrap. However to navigate ordering on your website is a nightmare. Thank goodness for the chat room.

Scam website/company; money stolen, company fraudulent – **UPDATE** VERY worthwhile pursuing w/ the office of fair trade (see pic attached). Thanks to them clearly applying pressure, (interestingly, they also found Bodyment very difficult to get in contact with!) Refund was received today but, I highlight, *only* because of OFT. Still zero replies from Bodyment. **UPDATE CONTINUED** OFT also noted… Read more

that they would be adding my complaints/concerns to their files & collecting data so please - if you’ve had a negative experience with this appalling company, let the OFT know. I hate to think of how many people have been taken advantage of who don’t have the wherewithal to pursue it.

Original review:

I was taken in by the apparent 5 star rating on Google and it’s high search ranking - first time in my life, embarrassingly but they’ve done a good job. They actually have a significant number of 1 star reviews on Google thematically exactly the same to here — no contact, money taken and out products received, etc. But cleverly, they have clearly intentionally buried the bad reviews with multiple 5 star reviews (presumably written by compliant friends, family or themselves) to maintain their 4.4 star rating.

I started to get suspicious after a day when I’d tried contacting them to update my order and alarm bells started to go off:

- phone number is never answered, first straight to voicemail regardless which option you pick. Voicemails obviously never returned. - outside of ‘business hours’, just a voicemail saying ‘sorry, we’re closed’.

So I turned to the live chat option - continuously broken. Tried on multiple platforms and devices but it was always down. Ok, fair enough, many websites need updating. So I went to find the contact page for numbers or emails, and that’s when all the alarms started ringing:

1. Their ‘contact us’ link in the banner redirects to their homepage; this is the only link which does that. 2. Their ‘contact’ link on their footer is disabled. As a former website developer, I can guarantee these are deliberate — all their other links go *somewhere*. So the website looks legit until you actually try and use it. It’s also this made to look compliant with Australian laws (a business has to be contactable) but actually isn’t. 3. The receipt from Bodyment (emailed, product not yet received and probably never will be) — lists my customer details, but no contact details for them apart from their ABN/business name. I encourage everyone to use this to report them to ASIC.

The quickest recourse atm is to dispute the transaction with my bank, which I am doing, but which is a bit of a pain. Backup plan will be pursuing it with the ombudsman which is even more trouble, but which I will do if I have to for $200 worth of goods.

Regardless of those outcomes, this company needs to be shut down ASAP. It may simply be the owner is in a spiral of panic because of not being able to keep on top of things; nonetheless, her not coping does not justify her illegal behaviour.

Buyer beware.

worst online shopping experience – DO NOT BUY FROM THIS WEBSITE!!!!! be very careful. they will list items on the add to your cart page as being in stock then when you look in your cart it says back order and that's how they get around making you wait ages for your order. I had to open a PayPal claim for them to even ship. its a joke, they never replied to emails or calls. so lucky I paid via PayPal. refer to ACCC

Worst Company – Waited nearly two months for compression socks. No communication from them and had to get consumer affairs to try and get some answers. Web site said free pair when you buy three but not sent. Ordered some more of the same product from another place in Sydney shipped in 48 hrs and cost 25% less. Lesson learnt. Do not deal with these people

Flattening my scar beautifully! – I have been using this tape for 2.5 weeks now and have seen a huge difference in my tummy tuck scar, it has really helped to flatten the raided sections. It's got great adhesion, I love that I can shower with it and it doesn't come off. I like the perforations as it helps me to shape it to my scar and I can use smaller sections easily without cutting. I will definitely be ordering more! :)

Beware – Do not order from these people. Quick to take your money and then ghost you. I’ve sent numerous emails and even tried live chat on the website and no one replies . Order still not despatched and I need it urgently. I’ve just launched a dispute with my bank to get my money back. I’ve kept copies of all emails I’ve sent to show I have tried to resolve this to no avail. Avoid these people. I wish I had seen all these other reviews before I ordered!

No customer service – Purchased a bra using paypal, never received a confirmation of purchase tried to email and call on numerous occasions with no response at all. Still no bra or response 9 working days later!!!!