Brightstar

don't do it – shocking service! don't ever use them my trade in wen t fro $620 - 0 when you call apple to ask why they can't answer cause they don't know no one is trained in dealing with it

Slow but not a scam – I sent in my 2016 MacBook Pro with a quoted value of $755. I sent in my device and received an email a week later saying they still hadn’t received it. I called and they said the device was there but there were some delays on the assessment process. The next day I received an email confirming I’d get the full $755 value and within a few hours the gift card came through. Just bought my new laptop with it.

Potential for identity theft when trading in an Apple IPad 5th gen – Brightstar (Apple owned) expect you to provide a image of both sides of your licence and then provide a seperate copy of your signature. The potential for identity theft is extreme, they already have you information from the purchase. I also note that Brightstar state in their disclosure statement that they release Apple directors etc from all responsibilities. This is troubling and could be handled better for both Apple and their consumer’s.

Brightstar gives Apple a bad name – I had a 2019 MacBook Air which was in near perfect condition when I decided to trade it. The only fault on the unit was a vey small scratch on the base. I received a value for trade of $720. I shipped the unit to Brightstar after I received my new MacAir. Brightstar emailed me me saying that the value has been adjusted to $0.00 due to a mechanical… Read more

error on the keyboard. I phoned them and questioned their report. They replied by stating that the keyboard backlight was not working. I know for a fact that it was working prior to resetting back to factory settings, as I had it sitting next to my new one and I had then noticed that the trade-in backlight was working and the new machine had not been enabled. When you have two identical MacBookair's side by side it is very easy to spot cosmetic differences. After reading some reviews on Brightstar, I am convinced that they probably do this as a standard practice. BE AWARE OF BRIGHTSTAR

A gift card with $0 balance – I traded in my old MacBook Air. They came back with a value of $170 which was fine. I was supposed to get a gift card to that amount. I was a little cautious because I read some bad reviews. I was emailed the gift voucher but when I decided to purchase some apple products from the Apple store, the gift card has $0 balance. I emailed them to enquire and still waiting for a reply. I have also emailed Apple to raise the issue.

Brightstar for Apple Trade in is a scam, warining: do not use – Apple has on its website the offer to get some money back for products that you do not use anymore. Only fully working and newer models qualify and you can give the serial number to Apple, who then makes a calculation and gives you a quote, and the assumption is that the product is good. I typed in my MacBook 2015 (costs at the time 1800 $) and… Read more

got a quote of only 220 $. Nonetheless it is better than nothing. I clicked, quote accepted and only then one is transferred to an external website of brightstar.com. The Apple MacBook was sent to them, and after 2 weeks I received an email that the MacBook had no value anymore, as there was 'LCD bleed' They offered to keep it and recycle it or send it back to me. As it was a completely good order MacBook for me I had it immediately returned. I never had any problem so asked them what 'LCD bleeding' was, they wrote back: 'a leak of light of the screen, not visible to the human eye'. This reduced the value to zero. My opinion ? Brighstar is a scam. They try to get your Apple products for free, and then take the expensive parts out of it, worse, sell it for a good price on the second hand market. DO NOT ENGAGE WITH THEM.