Brisbane Airport Parking

Where do we start? I have used BNE Airport Parking in the past at Park&Fly and had no issues parking here, catch the bus to terminals. However, I wanted to try parking closer to the domestic terminal and chose to park at Parklong for a few days travel as this was available and price was reasonable. Please reconsider booking at Parklong if you… Read more

don't want to have a bad experience. I arrived at 10:15 am to level 6, I was going around in circles then saw a lot of cars parked on the side on top of the pedestrian crossing, I was wondering why? I went to level 7, no parking and same story, cars illegally parked. I proceeded to level 8 and I saw a pattern here, obviously people were risking a fine or a tow away, not me. I finally reached level 9 but the same happened here, until I find one of two free spots. Was it luck or persistence? It took 30 minutes to find this spot at 9G. It reminded me of airlines when they over book tickets, BNE Airport Parking was no different on 28 October 2026. The other item that I noticed was the vacant spaces advertised on the board, there are 6 spots available. When you get close to a green light, there was a car parked there, so the lights are faulty and the 6 spots advertised as available are actually misleading, as you to believe there are vacant spots on any level. There is no visible parking attendants onsite, there are no robots onsite! It's a ghost town, no representatives of BNE Airport Parking. So if you want to take a risk with parking at Parklong and risk of missing your flight, go ahead and book with BNE Airport Parking - Parklong. Fast forward to leaving, I was charged an extra $15 which is my fault for not checking that if you book for 12 am the next day to add 1 day. BNE Airport Parking will not be held responsible for this error. They use an AM and PM clock on their website to mislead you or confuse you. If you flight arrives at 11 PM on Thursday and you would like a grace period for any delays and collect your bags, then you need to select 12 AM Friday not Thursday. This will cost you extra, so be careful. I did provide feedback to change it to 24 hour time instead of AM or PM, but this is not convenient for their profits. At the gate, I was served by an unidentified customer service representative and from the start he was rude, challenging me and being a tool. So what did I do, I gave him the same treatment. Although, it takes a lot for me to loose it, this guy just rubbed me the wrong way. Management are defending his actions so I'm the bad guy for abusing him during a tug of war parking dispute. If you encounter a rude customer service representative, just be nice please as they cannot be exposed to an unsafe working environment! I was offered a discount for future use to compensate me for all the inconvenience, I declined as conditions will most likely apply to park with them, no thanks. Happy travels!

Booked the parking which was fine until catching the return shuttle. The shuttle exited the international collection area and as the driver came off the roundabout the driver hit the kerb, smashed into a tree and then a sign at the side of the road. The collision made a lot of noise smashing the mirror leaving exposed cables swinging on the… Read more

outside of the vehicle and a smashed windscreen. The driver didn’t stop to check on the passengers but instead took his frustration out with the accelerator and luggage started being thrown around in the luggage areas. Car park was fine but I would like to be safely transported from the destination . Brisbane Airport you need to speak to this driver as his driving was poor

This review is for Parkvalet services. I am someone who uses their services once every couple of months. Until my most recent trip, I was not aware that my car was parked off-site and not under cover. I became suspicious as the car had water marks on it at the time of collection. So I enquired about their parking arrangements. That's when I… Read more

realized that my car is driven off within 24 hours of me getting to the airport to an off-site open parking facility, where it is left exposed to Qld weather. It sits there for the duration of my trip and is brought back to the airport 24 hours prior to my arrival. I am someone who never parks my car outdoors unless I have no other options. The description on their website that it may be parked outdoors is inaccurate. It is not "may be", but always, unless it's a 2-day trip. I could use their advertised off-site parking lot and their free shuttle services for half the price of valet. At the end of the day, my car is probably in the same lot. I am just paying someone extra to drive it there. Whilst I acknowledge the convenience of drop-off and pick-up, the car buff that I am find where it's parked to be more important than my convenience. I feel that their description of services is misleading and inaccurate.

Awful – Terrible service. Was parked less than 1/2 hr (should be free) but got slapped with $23!!!

Misleading charge information on exit – Brisbane Airport parking often offers substantial discounts off the standard rates for advance online booking. Admirable, and a substantial saving. It requires pre-registration with a nominated credit card. No problem – and no hiccups in the past. BUT, total confusion when returning earlier this month from a tiring day and flight from Darwin.… Read more

Approach the barrier, insert ticket bearing entry and car reg details and message (readable easily at 4WD height, not so much in a saloon) comes up demanding insertion of credit card. This was a previously booked and confirmed online reservation, paid for several weeks earlier. Instead of the ‘deal’ fee of $80 appearing, up pops the standard $140ish fee. Drive off wondering what’s going on Why the need for a credit card when a ticket bearing all the booking details was provided on entry? Spend unnecessary hours establishing that the higher fee hasn’t been charged as well or in addition to the original offer fee. But still have to fill out online form. And here’s the infuriating thing. I get a call from a script jockey, barely able to speak English, totally unable to grasp that the programming needs amending and who just trots out an explanation of how Brisbane Airport’s wholly moronic automatic parking mechanism works. I KNEW how it worked. The point was that it didn’t work rationally. Who needs to drive away with the last message displayed on the exit machine showing near twice the amount of the contarct? It’s not rocket science to do this properly. A second completed feedback form sating this has been met by total silence. NOT GOOD ENOUGH BRISBANE AIRPORT PARKING.