Absolutely worthless. Contractor ruined the lawn in front of my house, council have done virtually nothing nothing to help rectify or address the issue. Call centre hurry to close tickets to save their metrics. Call centre staff talk in the same manicured faux-friendly tone of voice, waiting to gaslight you into showing any flicker of emotion so… Read more
they can make out as if you're the problem. This place needs a clean out. Must be great being a council contractor - no need to know what you're doing, no accountability for your actions.
Im fed up with the hours that times for tools start so dam early its unexacceptable they need to start much much later starting at 7am some people are still sleeping. But you cant you cant make loud noise after 10pm well im going to start making loud noise after 10pm cause they dont care starting tools early it needs to change NOW
Incompetent and complete lack of customer service. Submitted an enquiry to BCC in writing in early February. Was told I would get a response by 16 February. Nothing received. Rang in mid March to ask what was going on - Call Centre tried to get someone from the team to assist but couldn't find anyone. Was told they would call back within 48… Read more
hours. Again, no call back. Called again about a week later - exact same thing happened - no call back within 48 hours. Rang again today - same again, no-one one could respond. Asked "[Name Removed]" the call centre person to lodge a formal complaint, she actively resisting doing that. BCC is organisation that clearly prides itself poor customer service, and avoiding accountability.
Reviews with attachments
During recent storms in Brisbane this Council's Hotline operators refused to process multiple hazard reports made by my sister and myself yet subsequently rejected different major damages claims because hazard reports had not been recorded. It was clearly their deliberate ploy to avoid responsibility and facilitated by their own legal team. By… Read more
coincidence on two separate incidents on consecutive days, damage caused by a large pothole (sister) and a loose stormwater drain cover (myself, see video & photo's) resulted in the loss of wheels & tires on both vehicles. Immediate phone calls at the time to report the hazards received identical responses from their operators, them being they are too busy to take a hazard report but to submit an online claim form (not a hazard report) for future consideration.
In following days, the BCC referred our separate claims to the same outside legal scammers who said that because there was no record of the hazards being reported therefore BCC were not negligent and there would be no compensation whatsoever.
In both cases the $2000 approx separate claims were rejected with this "Get Out of Jail Free" excuse, delivered by their partner in the scam, BCC's assessor (Queensland Local Government Mutual Pool managed by JLT Risk Solutions at Newstead, a business of [Name Removed]). They know it is not worth motorists spending thousands of dollars more chasing BCC in court and this is the reason local councils throughout Queensland use their service to avoid responsibility when things under their control go wrong.
If you had a similar experience with a local government duty of care claim avoidance in Queensland (or any other States) please report it here for a start as this is very likely widespread and could be one of the biggest locaql government frauds on the public in Australian history.
PARK WHERE YOU LIKE – Parasites don't follow up on snap send solve issues. White ford ranger [Content Removed] parked from 730am in a 20 minute loading zone. Still there at 430pm as I told them it would be.
Building Planning Asthetics – Does Brisbane City Council Building and planning department know what the word AESTHETICS means? if so does this form part of the current and future planning regulations (if not it should) To clarify: The aesthetics of a building is one of the principal aspects considered in architecture. The appeal of a building covers the combined effects of a… Read more
building's shape, size, texture, color, balance, unity, movement, emphasis, contrast, symmetry, proportion, space, alignment, pattern, decoration, culture and context.
It appears the owners of this new white elephant/Shed added to the front garden have had it built for the cheapest possible price ie: tin roof cheaper than tiles, walls concrete sheeting cheaper than brick veneer. I would ask the readers to consider having a monstrosity (a thing, especially a building, which is very large and unsightly) built in their neighborhood even next door? Why do we pay rates for such an appalling outcome owing to Brisbane City Building and Planning not controlling this type outcome.
Please note the before and after pictures attached. I feel sorry for the owners of number 19 who just purchased their property for $1,220,000 in January 2024 not knowing they were going to have a large white shed built right outside their house. This will if anything devalue property prices in this area. The only winner here being Brisbane Council with double rates.
DRACONIAN PARKING LAW$, NOTICE$ & FINE$ – DRACONIAN PARKING LAW$, NOTICE$ & FINE$ December 2023 just after 6:00pm, pulled into a parking spot in Wickham Terrace, Spring Hill to take a phone call. Didn't know but it was 3 hour paid parking until 7:00pm or so. Didn't see the sign, never got out of the car, and the engine was still running. Early January, received an infringement notice… Read more
for $116.00 in the mail. The notice allege$ I committed an offence and if I did not pay they will use the State Penalties Enforcement Act of 1999 to enforce their $o called legal right to prevent unpaid parking on our $treet$.
The Bri$bane City Council’$ motivation for the$e draconian infringement law$, notice$, and fine$ is purely financial and clearly not to the benefit of any motori$t$.
$hame on the Bri$bane City Council a$ they have taken away all the free parking $pace$. They have replaced free parking with the exce$$ive moneti$ation of Brisbane’$ $treet$. It will not be long before they incrementally implement paid $treet parking 24 hour$ a day 7 day$ a week.
Find a better place to be :)
Positive reviews
GOLD program offers fantastic opportunities for the over 50’s – My review relates to the fantastic services BCC offer via the GOLD program for over 50’s. I attend art events at Sherwood and Fit and Healthy events at Jindalee and 17 Mile Rocks. All fantastic and a brilliant way to keep us engaged and active.
Actions quickly bring safe to the people also the Brisbanse City – My 5 stars review is for Brisbane City Council, the staff are courteous and professional, they answer the phone very quickly and listen to my reports of risks to matters relating to public safety and they are Actions quickly on these issues to bring safety to the people as well as the city of Brisbane.and I thank you for all.Thanks a lot.
Oil spill on the road outside my house – Oil spill, a Ute dropped an oil container and drove over it in a feat of genius. I called the Fire department, they advised calling the Metro Road place, they advised calling BCC. Got through to BCC really quickly. They were lovely on the phone. A guy came out within 30 minutes (!) to apply Chemsorb. Incredibly impressive. Well done BCC.
Negative reviews
I am beyond done dealing with BCC. Issued a parking fine, because of a issue caused by them. The main issue has been completely ignored, your own roadworks blocked access to the street, with workers actively turning people away from going up the road where the car park is. This left myself and others with no reasonable option but to park… Read more
elsewhere.
Instead of acknowledging this, the response has completely shifted blame onto the public, stating that I should have known better than to park on the road. That is incredibly frustrating when the situation was created by council actions in the first place. I didnt block the road myself? I was TURNED AWAY.
There has been zero accountability taken. Rather than recognising that people were put in an impossible position, the council has chosen to ignore the context and penalise those affected.
It comes across as lazy and opportunistic enforcement, penalising people for circumstances entirely outside of their control rather than applying any level of fairness or common sense. Despite the clear context, this fine still hasn’t been withdrawn, which is incredibly frustrating. This isn’t about knowingly doing the wrong thing, it’s about being put in a situation by council actions and then being penalised for it.
WOW! I did not expected to find SO many 1 Star Reviews. I thought it just me have the problems with F Brisbane City Council. Rate department has DO NOT CARE attitude. B greedy and careless people!!! Petty, I can't rate my review with minus 1.000!
The most incompetent, unprofessional and dishonest organisation. The BCC CEO still not responding to my request regarding providing information on how decisions have been made affecting my ability to live in my home in peace. You are required to provide this information yet you continue to avoid this knowing the damage you are causing and… Read more
continuing to drag out the process to avoid having to take the appropriate action. Shame on you for contributing to ruining peoples lives.
Recent reviews
I recently applied for a Logistics Operations Officer role with Brisbane City Council and was left disappointed by the recruitment process. My initial interview was scheduled, then missed without notice. After rescheduling and taking time off work, only one representative showed up—despite promises that others would attend. I was told my interview… Read more
went very well and assured that my questions would be passed on and answered. However, after multiple follow-ups, I received no further communication.
We're all familiar with the stereotype that council workers are lazy and always complaining about being understaffed. Experiences like this from a recruitment team only reinforce that perception. Candidates put real time and effort into these opportunities—we deserve at least basic professionalism and communication.
Still having problems with Brisbane council we don't need them all they do is fine us ,can't even look after homeless or our parking problems WASTE OF SPACE,TIME,MONEY..... I hate council
This council bows to racist,lazy,tenth cast and fake petrol sniffers and [Content Removed] at the start of their spill at any event and their [Content Removed] website but lets armed illegal,non citizen [Content Removed] [Content Removed] violently on public streets for weeks but sends armed thin blue line woke [Content Removed] police members to arrest peaceful citizens with bill boards and preaching christian gospels quietly!.....
The people upstairs all need to be sacked. Spending tax dollars on stupid projects that don't need to be done. The city is in a constant state of construction under the guise of progress, but really it's all just floundering. I've seen the Eagle St Pier torn down twice while I've lived here. The Metro is a service that no one asked for, and… Read more
doesnt't actually provide anything extra. Just a longer bus that goes to the same destinations. They didnt even expand the routes, just tore up existing ones. Blocking pedestrians on the Story Bridge for weeks with no explanation or solutions. This is such a badly managed city, with the public transport being probably the worst in the country. I no longer like living here, and I've been here all my life.
Shockingly unpleasant service. Had the displeasure of having to deal with Lisa via Brisbane City Council call centre (1/4/25). Rude, condescending & abrupt. Surely council can employ workers with good customer service skills & a pleasant disposition.
$322 parking for apparently blocking a driveway which the council had sealed off with a metal barrier, thereby blocking it themselves. The response to the infringement waiver request was insulting and factually incorrect. Large bureaucratic institution completely out of touch with the public they’re supposed to serve.
revenue raising – Disgusting getting a $320 parking fine for apparently parking on some yellow lines.Im from NSW and my first time ever in brisbane, its obvious i was a traveller with nsw number plates, a roof pod and a trailer. Its like council rangers were there on purpose watching people making the slightest mistake, i had to leave the car for 2 minutes.My… Read more
family remained in the car and when they explained to the council officer i just left the car for 2 minutes council ranger said "i dont care".The council ranger could of used there brain cells more and assess the situation before handing out fines. There was absolutley no signs stating i cant park where i stopped and it was a unintentional error and honest mistake. Revenue raising at its finest.And guys dont consider driving to brisbane, traffic worse than sydney, 3 line highway with speed limit 110, you drive at 20kmhr. Two hours to get from surfers paradise to brisbane.And they hide speed cameras behind trees and put the speed cameras same height as the side shrubs so you dont see the camera.All the money they get from fines maybe they should build better roads and infrastrutures.
Disgraceful & shameless consumer gouging – So after buying a property in Brisbane and paying circa $40,000 Stamp Duty, then paying the extra charge called Transfer Duty of circa $4000, I got a bill for another $400 odd dollars from the BCC. I called them and they told me this was an "administration fee" to cover the cost of changing the details on their records. I protested with them as I… Read more
had just parted with $45,000 to do exactly that and was told they get none of the stamp or transfer duty, so this was for them. I googled it to find out that the Ombudsman had reviewed their charge and declared it illegal some time ago, but did not have the power to make the BCC withdraw the charge! When will the states of Australia review the stamp duty hurdles and these massive gouges from property sales? It's simply disgraceful. The tax revenue from property sales and rentals is out of control!!
Flood affected homes - Council has no concerns – This is the largest council in Australia, they do nothing for the public. I wonder where all the money go while flood affected zones in the Belmont and Chandler area conti ue to suffer every week. This council should be divided in to east, west, south and north to function better. They are scammers.
Absolutely apalling – Unfortunately I contacted Brisbane City council on the 26/9/24 about someone had left bait fish in park 1st call they said 1st call 30min 2nd call told not until 28th absolutely apalling
No one cares or follows any rules – I’ve called to complain about noise and was told so many different things by different staff members it seems they don’t have a clue or care. One tells me one thing then another tells me something else then blames me for not doing the complaint properly. No follow up and no action. I live near the RNA Showgrounds and unfortunately the noise is… Read more
awful even outside of events and definitely outside of hours but council can’t even take the complaints properly as procedures seem to hard to follow. Even when I’m told that the noise levels and hours are totally against council policies they don’t do anything and the RNA still continue to keep us all awake even when events have finished. It seems not to matter that thousands of residents are impacted by the noises. I’m all for events and concerts and have been to some of them but all I ask is the rules are followed before and after in relation to the noise but the RNA don’t care and Brisbane City Council don’t know how to implement their own rules and regulations. So even when the music is turned off on time so we can supposed to be able to sleep the pack down begins with trucks and equipment to dismantle stages and that noise can go on late into the night but no one monitors it and no one cares.So all the doctors and nurses as it’s near the hospital and all the other poor workers can listen to the late night noises as no one cares or does anything about it. Shame on the RNA Showgrounds for not caring about the residents who live near by and shame on council who don’t enforce there own rules.
Carelessness by bin collection drivers – I have spoken twice with local council regarding the bin collection service. Due to the bins being thrown down after being emptied on a busy road that frequents trucks I asked that they try to leave them upright as to not cause traffic issues, or due to the fact one of the lids was run over so it's now missing a lid. The time that they are collected at 5am, they do not have to rush, so they just don't care or do it on purpose.
City Standards group has no standards! – After a tree was removed from the council footpath next to my driveway, City Standards group within Brisbane City Council (BCC) removed debris from stump grinding. Top soil was added and grass seeds was scattered. Job was SUB-STANDARD and the end state is SHOCKING. Basic steps were not followed. It’s simple logic to remove plants and weeds,… Read more
level ground and firm the soil…before adding grass seeds!!!
This area is now a soft pile of dirt with plants, weeds and grass growing randomly. I am unsure how BCC expects me to maintain this pile of mess or use it as a footpath - which has been left to deteriorate and remains to be an EYESORE.
City Standards claims to pursue improvement initiatives to deliver productivity savings to Council and value to customers. However in my experience it has FAILED TO DELIVER IMPROVEMENT, SAVINGS AND VALUE.
There is NO OVERSIGHT to ensure works are completed to at least a basic standard. Repeated requests for call back have been ignored and there are NO CONSEQUENCES.
Brisbane City Council, please rectify this SUB-STANDARD WORK and hold your work units accountable.
Stinky poo's. Brisbane sux, it really, really sucks – From Bris Vegas to a Reno back alley shitter. What a dump. Just crap in your house floors, throw rubbish anywhere and take up meth..same experience...I walk through, think I have hepatitis now
Brisbane needs a good clean – I feel really sorry for the locals, the place is a disgrace. The roads and paths look dirty like there is no sweeper, smells of urine, rubbish everywhere, gutters filled with leaves. The whole city looks dirty, dengy, and at night. It was the most ugliest city I have ever seen, and I've been to every city in Australia. The council should be a… Read more
shamed of themselves. People pay rates they should live in a beautiful city. The only thing I can think of is the floods however there's no excuse with the filth. It looks like a cement city, with construction everywhere, minimal signs, and roads closed, sending people around in circles, and serious traffic jams, it took half an hr to travel 1.5kms. Brisbane you are lacking soul, vibrancy, and desperately needs a face lift. Look after your locals, and bring the city back to life, light up the city, if Sydney can do it so can Brisbane.
Terrible care and consideration of BCC residents – After 25 years of paying rates early and or on time and also my rates being set up for automatic payment; when one of the automatic payments failed they did not make any effort to make sure I was personally aware of the situation. No phonecall. No text. No confirmation of my awareness of the matter. Instead threatening letters from a Debt… Read more
Collector like they do not care about the people that live in the area they represent. The council values on their website are "Our values · Getting things done · Value for money · Passion for Brisbane · Respect for people · Responsive customer service · Working together." - Not true! Their motto - "We aim for the best" also not true.
Poor services – Our street full of leaves mix with rubbish. The street sweeping has been done for months. Lodged a complain with BBC one month ago. The job still has been done.
Incorrect indexing is an alleged SCAM – Brisbane City Council Public Art Outdoor Gallery page has been detected for allegedly wrongful indexing on the Google Searches of Vaydra, Vaydra Wright and the Lady Vaydra Designs' trademark series, consequently creating an alleged false misrepresentation or impersonation. The infringed Outdoor Gallery page is not listed in their mentioned… Read more
Artist's own first name, however their Public Art team have allegedly wrongfully indexed to Google search of VAYDRA. These suspicious activities are regarded as a SCAM! The Lady Vaydra Designs' trademark series, including Vaydra trademark, plus Vaydra Wright is not mentioned in the Brisbane City Council Public Art Outdoor Gallery page. Vaydra Wright does NOT sponsor or promote the council and their Art programs, it is regarded as a SCAM! There are NO business or personal connections to Brisbane City Council Public Art Outdoor Gallery team along with their mentioned Artists. Due to their suspicious activities, the team and their mentioned Artist would not meet the standard of ethics and professionalism to work in collaboration or partnership with Vaydra Wright of Lady Vaydra Designs. Any alleged impersonation or business/personal identity crime is being reported to relevant Australian government agencies.
Public "Service" - performing to expectation – If you're incompetent and have no chance of holding down a normal job go work for the Brisbane City Council! Incompetent parasites surviving by taking public funds which could be better applied elsewhere!!!
Brisbane City Council Employees Lying staff – I would have thought Brisbane City Council, would take more pride in their staff and policies. I have caught out one of their employers S.Kaur lying twice and making up a false report to meet his needs. When he was confronted about the lies he attempted to deflect the conversation. Highly unprofessional for a local government. business
Tipical of BCC to get things wrong – Our street sign on the corner of Jellicoe and French Streets was knocked over by a drunk driver. Council came out and took away the damaged signs then returned to install new signs' the street sign was replaced with only one street name "LELLICOE ST" and has been placed facing up FRENCH ST drivers coming through the intersection will confuse… Read more
FRENCH ST as being a continuation of JELLICOE ST. Just another blunder by council workers. Intersections should display the names of both streets not just one of the streets.
Staff on phone are friendly and efficient – Thank you to James from BCC Rates enquiries. It was so nice to talk to a friendly and courteous person. My request was handled efficiently and left a smile on my face due to the happy tone of voice. Call reference no. 16259341
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