Good Customer Service, Job Well Done
I needed the gutters done quickly because i was worried about the storms coming, and they had been overflowing. Looked them up, called the number and talked to Nina straight away, all my questions/concerns were answered, and it was organised quickly. I had to work on the day organised, but no mess when i got home. They sent me clear before and after photos of the gutters and downpipes that same day. Yeah i was really impressed with how easy it all was. Definately book in next year.
Tried really hard to spend some money but ....
Need a 3 bedroom house's gutter cleaned as its in an area with lots of trees.
Go online and find Brisbane Wide Gutter Cleaning - fill in the online form and get a quick quote back for $350 - more than I've paid before but the web site looks good and they take pictures of the after work to prove they've cleaned the gutter - nice idea really.
Book it in - no phone call the night before as promised so I can let the people know the guys are coming. Ring that morning - confusion in the office - the guy doing the work "can't find the place" (i...ts on a main road so I read into it that the job is somehow bigger/more difficult than they quoted online) - but I'm to ring the guy to find out arrangements - no call back - and then he turns up by himself. Which is odd because I don't see how the job could really be done safely with one person up a roof. I tell him that so far the confidence level is low and I'm not impressed as I have messed up the morning arrangements for other things and messed the people around in the house already - the reply? An arrogant comment of "if you don't like it then I can go" - to which I say "off you go". Moral of the story especially for matters such as people climbing on your roof - firstly if you aren't confident in them from the get go don't proceed and find someone you are confident in - secondly, online quotes for this sort of stuff will (in my opinion) just mean that if they have underquoted on the job when they arrive then they will just mess you around and cause enough grief for you to give up.
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