Capitol Body Corporate Administration

Great to have as a Body Corp – We have had nothing but very good relations with our manager Elizabeth.She always gives us a quick response and is straight forward in letting us know how to do certain things. She is a good person and a friendly voice when we need one.

Thank You Larissa – I would like to thank Larissa Harrison from Capitol for the help, guidance and support she has provided to us through a very complex body corporate problem. Larissa’s dedication and knowledge assisted us to resolve our issue.

Insurance webinar – Thanks for fixing the background noise problem. First presenter gave too much detail that we did not need, and exceeded time allocation. Had he kept to time, we could have had more questions answered. Second presenter very good, clearly experienced at covering material efficiently. Third presenter had most difficult topic - diagrams good, explanations helpful. Overall, informative. Needs more than one hour. Thanks for organising this.

YOU do not want to replicate our HORRENDOUS experience with Capitol who purchased our previous Body Corporate Manager, then completely ignored the legally binding existing Management Agreement with 30 line items of fees, commenced charging against their schedule of 113 different fees and penalties that they could increase at any time without… Read more

notice, more than doubled our costs, provided a revolving door of staff who ignored committee approved VOCM Resolutions, deceived owners with false information, ignored constant complaints relating to fraud and overcharging for 2.5 years, with no prior consultation, deceptively introduced unreasonable fees and penalties that only benefited Capitol, required months of chasing up and reminders to get them to issue just one notice to owners, convened an AGM that was not lawfully able to proceed, ran our admin fund down to $36, continued to overcharge for six months even after the Breach was raised to the Branch and then the State Manager who admitted to the fraud. Commitments to refund the overcharging were reneged on after six months of inaction. Nearly everything mentioned in the other One-Star reviews happened to us also. There is no functioning dispute process. Even the Bright and Duggan parent company (including Directors and Licence Holders), failed to respond. They still hold BC funds that do not belong to them but will not refund. Across all levels of the organization they just don’t care. It is all about collecting revenue. Be warned. Lawyers, courts, and tribunals are the only path to justice with Capitol. Rating: 0 = AVOID!

Capitol, can you please reply to my two emails regarding the $1,500 overcharge that was not in the administration agreement. This isn’t an isolated issue, the time we were with Capitol it was an ongoing issue of being overcharged.

After a decade of Capitol I’m glad to be selling up and rid of this mob. Incompetence is unbelievable, so many emails for what? A dozen people when 2 would be enough but the main complaint is their mission is to suck your Sinking Fund dry in over servicing. We had over $25000 and now it’s down to nothing why? From getting in organisations to… Read more

carry out examinations that are usually not due yet or over done to the extreme. When the report comes in flagging faults they don’t doing anything about it. Meanwhile they even admit they are taking healthy commissions from each and every thing carried out.

Maree Cathcart has always provided an excellent service to our body corporate committee. She is courteous and efficient with her administration duties and always responds very promptly to all our requests. Show reply

Marie Cathcart has been great to work with and provided valuable strategic input into our budgeting process, as well as ensured accurate capture of minutes. Very happy with level of service and response times too. Show reply

Yvette has helped navigate the running of our small Body Corp by giving advice, responding promptly and sorting the occasional administrative problem. A welcome and much valued change from the previous management company. Thank you Yvette. Show reply

Capitol body corp fees went up by just over $800 for this six month levy period. For what?! I have no idea why they are charging us so much extra. Does this mean instead of around $3300 a year it will suddenly be $4700 a year? And we have no fancy amenities such as a swimming pool or gym. We have a lack of car spaces and a generally poorly… Read more

maintained townhouse complex. I am the sole income earner on a moderate wage where do I find the extra money Capitol? And what are the increased levies for? No idea. There were no explanations from Capitol whatsoever, in terms of the increased levies. I am highly disappointed and quite financially stressed now.

Irresponsive, irresponsible, inefficient, ineffective, expensive, the list goes on. I wonder how these people can tell their children they have a job. It is not a job. It is just abusing the loop holes in law to make money easily.

"Expect our Best" is the slogan - good luck with that! – Strata managers have been in the news lately for a variety of reasons - none of them good. I post this because we have at last changed our managers. I did not want to receive more retribution from them because of my pushback and complaints in the past. Believe me when I say there are some very petty people working there. All their good staff seem… Read more

to leave and only [XXX] stay. Capitol are very revenue driven - hard to tell what service relationships are and whether there is transparency in pricing. We chose to find our own contractors and negotiate which seemed to improve outcomes. Lot owners had lots of complaints around the lack of service and response by Capitol to even urgent requests. So many excuses. Simple requests took months and even years to get fixed. Often administrative systems were blamed. At some point if your systems cannot cope with simple payment requests maybe get a new system. We threatened to leave previously and they renegotiated at a lower per price so remember that if you insist on going with Capitol. Perhaps we got what we paid for but don't think the higher price would have made any difference. There are lots of strata managers out there. Try finding a smaller group not part of a conglomerate who actually want your business and establish a working relationship.

you are a revenue kpi target, not a client – Atrocious, its all about revenue and control to keep them embedded. Once you challenge rampant costs the responsiveness drops. Is a complete surprise that clients would want transparency. Love the contract clause which grants termination rights on non-payment, yet the self approve their invoices, and have sole control of our banking. Do not use Capitol or the Bright-Duggan collective.

Problems experienced with Capitol Body Corporate Services – Recently we have had a very bad experience with Capitol regarding setting up bank accounts earning interest. We were advised that an at-call account was available by one of the managers. No mention was made of any fees associated with the set-up or any fees related to transactions on those accounts. Subsequently, after the accounts have been… Read more

opened, another staff member advised us that there would actually be a $49.50 fee for every transaction from those accounts charged by Capitol and that the manager who advised those accounts should have told us about those fees. The fees would thus have been more than the interest we would have received. The state manager became involved and refunded us all the fees charged. We are still waiting for confirmation that Capitol has actually closed those accounts, for the bank account statements to confirm that and for proof that the fees charged have been reversed in the form of a ledger from the accounts. The problems outlined by prior reviewers giving Capitol poor reviews were exactly the same in this case - giving body corporates incorrect or poor advise, very slow responses to emails or no response at all and calls going to voicemail and then no response or a delayed response. It appears that there is a systemic problem in Capitol Body Coporate Mangement indicating poor training and staff not responding to emails and calls in a timely manner. My advice to any Body Corporate looking for a body corporate manger would be to avoid Capitol Body Corporate Management.

Terrible- Would give 0 starts if I could – Body Corporate matters are not addressed in a timely manner. The only task they are capable of doing on time is charging fees. No transparency with fees or processes. Due dates constantly extended. Excuses about restrictions caused by the organisation processes. It is almost funny how terrible this company is. Staff have openly expressed their… Read more

frustrations with the systems in place. In Qld Body Corporate Managers are in regulated so be very careful when choosing a manager. Capitol is a member of the SCA an association which has a code of conduct however they will always side with and protect Capitol as they are part of the association. Avoid Capitol bigger is not better.

Needs an audit from government – This body corporate I have been dealing with for years and to be honest what’s the point of body corporates honestly? I don’t see the point of a body corporate and a committee and paying high fees for what house insurance and the gardener using a whipper snipper here and there? And the committee just ignoring problems that actually exist they just… Read more

decide to not bother properly investigating the issue… how would they know if they don’t live on the property there are lots of interstate owners on the committee.

Dont use them – I am no where impressed with there service. I question how well they know the corporate act. Advice they give on fencing was wrong according to the act. Meeting notes are pore. They put you down in email they send you. Its like there insecure company. They don't like owners going direct to the committee. I rely don't know what to make of them.… Read more

One minuet they want to run the show then there not on site mangers. It s just all over the place and not professional to me.

Capital provided no support during the Xmas storms. They were closed and there after hours number would not let me make a call for the complex. You would have through they would look after there clients.

There listed as a multi million dollar company and can not afford to have a skeleton staff on over there break.

I think there just incompetent.

Understanding Insurance – Very comprehensive coverage on Body Corporate Insurance. Will now investigate if I can take out Contents insurance with the BC insurance company, as it does appyto be a simplified way to go

Horrible services – Capitol fails in all aspects of management and services, not responding to emails, avoid addressing questions, giving clients useless or misinformation, manipulation and deception, just to name a few - there will be no body corporate agent worse than Capitol. Their management team including managing director [Name Removed] is in mess and chaos and… Read more

the so-called managers are just someone who are more thick-skinned to misguide or push away clients. They don't care about reputation or word-of-mouth at all. Need to get Capitol replaced by better ones in the next AGM. Avoid using Capitol to save your own capital.

The best Capital Body Corporate Team Leader - Julie McCarthy – Capital Body Corp. has been outstanding as a BC management of Mon Plaisir Redcliffe. Team Leader, Julie McCarthy has attended every BC meeting over the past thirteen years and has been an excellent advisor.

Love your neight – The clear descriptions of Australian law pertaining to these neighbourly disputes was so useful.Actual scenarios added to relevance of subject discussed.Easy to understand language without use of complicated jargon is appreciated

Webinar 16.03.2022 Feedback – Useful and practical examples given on conflict resolution, and common vs private property. Good reminder on fire alarm regulations. Understand better of the By-laws and see how the committee should be involved in resolving issues.

Concise presentation – Clear audio and video presentation. Concise and straightforward to understand. Plus it was recoded, so we can share to whoever missed it. To improve, assign someone to monitor the chat questions. This way all questions will be noted and if time permits be ready to answer them. You may also send a table style FAQ page as to what body corporate (BC) is responsible for. If you can provide that would be handy and useful.

Review – Legal info was comprehensive and helpful. Very informative. The information about solving disputes was useful. It was interesting to hear some of the issues that arise in other buildings. The info relating to the recent floods was good.

Webinair – I found the webinar easy to get access to. The sound was fine on my laptop. The legal information and advice was excellent. I understand that all questions cannot be answered.

Very happy with the team looking after my property - Thank you – Kalico has been wonderful. It is difficult to keep owners and tennant supported, confident and updated constantly. I have found Kalico and her team have done a good job. There has to be good communication and prompt attention to matters - particularly urgent ones. Thank you Capitol. Ursula

we terminated their service – We own a unit in a block of 6 and felt that the fees by Capitol were too high and complicated. They charge for every email, phone call, admin and anything you can think of. We decided to move to another company and now a large invoice has just not been paid. It had been approved by the owners, sent to our strata manager and she was just sitting… Read more

on it for more than 2+ weeks. Now they claim they cannot pay as the accounts are closed for the transfer to the new body corporate. What a stupid attempt of revenge. It shows we did the right thing by terminating.

Great team, focussed on great outcomes – In every encounter I've had with the team at Capitol, I've been impressed by their positive attitudes and commitment to the best outcomes for their customers. They're a pleasure to deal with.

Great service by Tymika – I can only say good things about Tymika. She is always helpful and efficient. I have no hesitation in recommending Capitol because of Tymika. She is an asset to the company. Show reply

Redcliffe Seminar on New Module – This free seminar for owners and committee members was excellent. Frank Higginson and Chris Irons from Hynes Legal gave a clear and simple overview of how the new module affected the rights of owners, committees and Bodies Corporate. Chris was Commissioner for Body Corporate and Community Management for the past five years and so was ideal to… Read more ·  1

provide insider information on the workings of the Commission, adjudication and mediation. Frank is a senior partner at Hynes Legal and has a wealth of knowledge and experience concerning legal matters related to Body Corporate law. A number of staff from Capitol attended and were available for questions. The Q&A section was very helpful. I am a new committee member and I found this seminar provided by Capitol to be very beneficial. Throughout my career I was involved in large events and I know how much work happens behind the scenes. Well done. Rob Cosgrove.

This company only deserves a "0" star rating! – I also own a property managed by Capitol and if you are considering using Captiol for your Body Corporation Administration, you are warned, they are unethical rogues and love raking in the fees without actually doing any work. Their customer service is just as another reviewer wrote, nothing short of appalling. Emails are ignored, phone calls are ignored, even formal complaints are ignored. Stay well clear!

Terrible strata management business – Everything the likes of freddo10, HNF, BobM and lynda.bateson.1 have said is absolutely true. Subpar services delivered by so called professionals—emails are ignored and their office phones ring out. How is anyone meant to contact them?

Asked where tennants funds have gone then get told to leave office – Trying to get a structure replaced since 02/20 keep getting strung along with hideous excuses as this request hasn’t gained any momentum office staff very defensive when you say how it is

Misled committee and deliberately turn owners against tenants – Capitol have ignored a noise problem for a year, misled the committee about the nature of the problem, and insulted and (verbally) bullied the tenant whenever the problem was raised. They deliberately try to turn committee members against the tenant, in order to drive the tenant out any way they can. Professionally nasty people.