??!

Reviews

Review distribution

5 star
342
4 star
17
3 star
6
2 star
13
1 star
154

Ian - Lake Munmorah

Ian - Lake MunmorahSydney Surrounds, NSW

Fantastic Product, Great Service - Couldn't Be Happier

published
Job Satisfaction
1 comment
Carpet Court
Carpet C.Carpet Court

Exactly what we hoped for

published

After much deliberation we decided on bamboo flooring for our living room to complement existing flooring in our home. Michelle at Carpet Court in Coffs Harbour was very helpfull, loaning us samples etc so we could be sure before buying. Once ordered a fairly quick delivery and fitting time was arranged. The fitters arrived on time and were friendly, professional and did an excellent job within the time frame we were quoted. All in all we are very happy with our choice of flooring and would highly recommend Carpet Court Coffs Harbour.

Job Satisfaction
1 comment
Carpet Court
Carpet C.Carpet Court

Richard

RichardSydney Surrounds, NSW

Carpet installation, cannot fault installation

published

Arrived when they said they would arrive. They were careful to remove furniture outside, while carpet laid. Placed furniture back in house different to where it was.
Great service all in all, great crew in Penrith warehouse, helpful.

1 comment
Carpet Court
Carpet C.Carpet Court

Worst Customer Service

published

I contacted Carpet Court Phillip 5 times over a 5 week period before I could get a sales rep out to measure my space. I contacted 3 times to follow up my quote and was assured it would be there by COB that day. Still have not received the quote over a week later. Who knows what the service is like but the customer service or complete absence of any contact or follow up to even start the process has made me look elsewhere. Would never approach this company again after this experience.

1 comment
Carpet Court
Carpet C.Carpet Court

Peace of mind

published

Thank you George and all the team for your personalised service and professionalism in customer care. Highly recommend Maribyrnong Carpet Court for making the whole process easy.
Warm Regards,
Penelope Davies

Job Satisfaction
1 comment
Carpet Court
Carpet C.Carpet Court

Margaret

MargaretSouth-Eastern Region, NSW

  • 2 reviews
  • 1 like

I regret choosing Carpet Court.

published

Damage to my wordrobe doors,skirting boards ,and horrible joins.very disappointed with the carpet and the service. After paying $9000.00 + I would never recommend carpet court to any of my family or friends.

  • +3
Job Satisfaction
1 comment
Carpet Court
Carpet C.Carpet Court

Tania

TaniaMid North Coast, NSW

Carpet Court Coffs Harbour - Exceptional Service

published

The team at Carpet Court Coffs Harbour provide professional, prompt and quality service every time! Having multiple investment properties we have built a relationship with the team and truely value their friendly and reliable service. We would not go anywhere else!

1 comment
Carpet Court
Carpet C.Carpet Court

Peter

PeterMid North Coast, NSW

Spectacular change for our home

published

Service was exceptional! Sales Ben & Jaimie: Office staff Summer & Michelle all very competent & helpful.
David,the tradesman who did the total installation did a magnificent job. Coffs Harbour-extremely satisfied.
Floor looks fantastic .Peter

1 comment
Carpet Court
Carpet C.Carpet Court

Ron W

Ron WSydney, NSW

  • 2 reviews

Great quote (Zain), fantastic installation (Andrew & Michael)

published
Job Satisfaction
1 comment
Carpet Court
Carpet C.Carpet Court
Leslie C.

Leslie C.Sydney Surrounds, NSW

great service

published

Had my carpet laid in January, such a busy time of year but Lake Haven store fitted us in. The fitter was very helpful, He helped us move our bed out. Carpet was laid quite quickly and we love it.

Job Satisfaction
1 comment
Carpet Court
Carpet C.Carpet Court

Julie Holden

Julie Holden

  • 3 reviews
  • 1 like

Outstandingly efficient Staff at Lake Haven.

published

I cannot thank enough the effort the staff at Lake Haven went to in accommodating getting our carpet laid when the settlement of our house kept being postponed. They were all so sympathetic and accommodating when I had to keep postponing our carpet being laid. I highly recommend Lake Haven carpet court and will definitely shop there again for new laminate flooring. Thank you Jacqui, Kim, Christine and the rest of the staff and carpet layers from Lake Haven Carpet Court.

Job Satisfaction
1 comment
Carpet Court
Carpet C.Carpet Court

J9

J9Greater Melbourne (Outer), VIC

  • 53 reviews
  • 47 likes

Customer Service A+

published
Job Satisfaction
1 comment
Carpet Court
Carpet C.Carpet Court

Penrith Carpet Court

published

From beginning to end it was an excellent experience. The sales staff were informative, helpful, and a delight to work with. The vinyl plank layer was meticulous with his work. I had the vinyl planks laid throughout my home and I'm delighted with the result. Thank you to the team at Penrith Carpet Court.

1 comment
Carpet Court
Carpet C.Carpet Court

Brian

BrianSydney Surrounds, NSW

TOP SERVICE ALL ROUND

published

I would thoroughly recommend Lakehaven carpet court,very professional all round
All the staff were very informative and friendly and the installers did a perfect job,I am normally very fussy and would rate them 10/10
Brian
Buff Point

1 comment
Carpet Court
Carpet C.Carpet Court

Excellent Experience

published

Excellent product and service that can not be beaten. I highly recommend Sunbury Carpet court. Fast installation. Could not be happier. So happy to use a local business that really wants to work hard for your business.

Job Satisfaction
1 comment
Carpet Court
Carpet C.Carpet Court
Notahappycustomer

NotahappycustomerGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 6 likes

Customer Service needs to improve

published

The passive aggressiveness in the lady who takes payments is strong. Im not going to drive 2 hours to the property to leave the keys the day before, just because in 2019 carpet court hasn't worked out how to give an estimated time of installment. I have better things to do (such as going to work), than wait around all day for carpet court to rock up. Get it together. I almost forgot I was the customer for a moment.

1 comment
Carpet Court
Carpet C.Carpet Court

Judy C.

Judy C.Mid North Coast, NSW

Fantastic job

published

Thanks to Michelle for helping get our rush floor makeover up and running . I had limited time to shop around and even less to decide - she was really helpful and to the flooring contractors Glenn Maccann who did a really extraordinary job.

1 comment
Carpet Court
Carpet C.Carpet Court

Chelsey C.

Chelsey C.Greater Melbourne (Outer), VIC

LOVE my Roman Blinds!

published

Have recently purchased Roman Blinds through Ringwood Carpet Court and was very happy with the result and the product itself. Not only that, the customer service was great, the turn around time was quick and for someone who had never ordered blinds before, the process was seamless.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Court
Carpet C.Carpet Court

My house looks fanastic

published

My house looks fanastic since the laminate floorboards got laid throughout my whole house thanks to the team at carpet court frankston especially Barbara who is so courteous and just goes out of her way for her customers. Yet the biggest thanks has to go to Harry the installer who is such a professional In the field, Harry has such high standards and works with such enthusiasm and care as he loves to see happy satisfied customers. You have a great big heart Harry. Great teamwork from all. Thank you from Angela

1 comment
Carpet Court
Carpet C.Carpet Court

D. Robertson

D. RobertsonSydney Surrounds, NSW

  • 3 reviews

Unprofessional

published

We walked into Carpet Court on June 5th, 2019, interested in buying vertical blinds for 16 windows, in our home. We already had verticals on our patio doors and we wanted to match them up. The gal we spoke to said come back with a vertical slat and we’ll be able to match it. We went back on June 11th, with a sample, and we picked out what we wanted. We were told that their installer would most likely call us in the afternoon, of the 11th, to schedule a quote. After a week of waiting we decided to look elsewhere. It’s now July 30 and we still haven’t heard from them.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Court
Carpet C.Carpet Court

Page 1 of 27

Questions & Answers

cheza

chezaasked

Hybrid Flooring

has anyone had problems with the stainmaster hybrid floors

No answers

John Smith

John Smithasked

Hi Carpet Court,
When an installer from your Ringwood store in Victoria causes approximately $14,000 worth of damage to a family home, and jeopardises the health and safety of it's occupants, is it standard procedure for your store owner Heath to then blame the customer and threaten them to pay the remainder of the invoice "or else"? Furthermore, is it your company policy to ensure that installers show due care and dilligence, and follow WorkSafe guidelines when working at a customer's home? No need to answer, they are rhetorical questions.
Thanks
You know who I am, see you in Court.

4 answers
Carpet Court
Carpet C.Carpet Court

Hi John,

We appreciate your feedback. Could you please email all your details to enquiries@carpetcourt.com.au so we can look into this for you.

Thank you,

Carpet Court National Support Centre

John Smith
John Smith

Hi Carpet Court,
Your auto response to negative online enquiries is obviously working. I wonder what your auto response to a negative newspaper article will be?

Carpet Court
Carpet C.Carpet Court

Hi John,

Your feedback is important to us. We have responded a couple of times to your previous posts and requested that you please email us at enquiries@carpetcourt.com.au. We would like to discuss this matter with you directly and do our best to resolve this situation.

Thank you,

Carpet Court National Support Centre


unbiased

unbiasedasked

Hi Carpet Court,

Of all the flooring companies reviewed here, you have the most negative reviews, surely you can't be happy with this result.

Q1. Why do you have approximately 50% negative reviews on productreview.com.au?
Q2. What are you doing solve this problem and restore faith in your product and installation results to your disappointed customers?

4 answers
Lost Customer
Lost Customer

They do not respond to feedback

Carpet Court
Carpet C.Carpet Court

Hi unbiased,

Thank you for your questions.

We take customer service very seriously and continuously strive to improve our product offering and customer experience.

Should you have any further queries, please do not hesitate to contact us via enquiries@carpetcourt.com.au so we can look into this for you.

Thank you,

Carpet Court National Support Centre

unbiased
unbiased

Hi Carpet Court National Support Centre,
Thank you for your time taken not answering my questions.
You have demonstrated to me a continuous theme of Carpet Court's customer service style echoed throughout this review site.
I will be purchasing carpet somewhere else.
kind regards
Unbiased


Get an answer from our members and Carpet Court representatives

Details

Carpet Court Blinds & Shutters

Carpet Court Blinds & Shutters

3 reviews
Carpet Court Bamboo Flooring

Carpet Court Bamboo Flooring

1 review
Carpet Court Vinyl Flooring

Carpet Court Vinyl Flooring

7 reviews
Carpet Court Laminate Flooring

Carpet Court Laminate Flooring

4 reviews
Carpet Court Hybrid Flooring

Carpet Court Hybrid Flooring

5 reviews
Carpet Court Timber Flooring

Carpet Court Timber Flooring

2 reviews
Carpet Court Carpet Flooring

Carpet Court Carpet Flooring

39 reviews
CategoryServices and Blind & Shutter ShopsServices and Timber FlooringServices and Tiles, Vinyl & Laminate FlooringServices and Tiles, Vinyl & Laminate FlooringServices and Tiles, Vinyl & Laminate FlooringServices and Timber FlooringServices and Carpet Flooring

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.