Carpet Court

I ordered flooring for a “she shed,” and even though it was a small order, I was given good advice. order arrived promptly and was quickly and professionally installed…I love the results. Show details ·  1

Bad fitting blinds. Does anyone else have problems with the blinds not fitting around the windows properly and especially the bedrooms where the light comes in at approximately 5 in the morning in summer waking me up? Very bad fitting very disappointed with the beaded draw string too. Could have done better with the blinds, floor covering are amazing and the curtains are beautiful just the blinds. Show details

Had old carpet removed and new carpet installed by Carpet Court Nunawading in June 2024, it's now over 12 months ago and I'm still very happy with the service I obtained from the team there. Customer Service: The customer service I received from Christie and Bree was exceptional from start to finish. They were very knowledgeable, helpful,… Read more ·  1

patient and supportive in guding me through my learning curve about carpet, so that I could make the best selection for my needs.

Product Quality: Very happy with the quality of the carpet and the underlay materials. No bulges, or folds, or fraying or uplift anywhere. There have been several spills over the year and each time it has been easy to clean with no evidence of damage.

Installation: The installers were great, they were respectful. friendly, focused on getting the job done and attentive to detail, they had the right skills and ability to achieve a flawless installation in every room. They helped move some furniture, took away all the old carpet and underlay and completed the job in one day.

Price: I shopped around quite a bit before selecting this store, I found the price excellent value for the product, the customer service, the installation and after sales service.

I couldn't be happier and can recommend Carpet Court Nunawading for new carpet purchase and installation.

Ben from Carpet Court in Bundall was very good in all areas of us carpeting the full house, no hidden agendas, all in one price including fitting new underlay and the taking away of your old carpet and the price was very reasonable. Would highly recommend this company, especially Ben from Carpet court Bundall. One other mention that the 3 guys who turned up promptly and did a very good job in all areas. Thanks guys. Show details ·  1

Albany Carpet Court....Very professional but also treat you like family.....Always keep you up to date with what is happening ...Good prices and for me there is nothing negative to say. Show details ·  1

I engaged Carpet Court Gepps Cross for the supply and installation of Easi-Plank Red Stone flooring from Preference Floors, and my experience has been extremely disappointing. The flooring was installed in a manner that did not comply with manufacturer instructions or Australian Standards (AS/NZS 1884-2021). As a result, boards warped and tongues… Read more

snapped extensively throughout almost all rooms. The root cause appears to be inadequate preparation of the concrete slab subfloor, which was confirmed by their own installer.

Despite repeated emails and calls over many months, the company failed to provide timely resolutions. Promises of inspections and fixes were made but never followed through. Even after acknowledging the issues, Carpet Court insisted on additional payments before addressing the problems, despite the product being defective.

Under Australian Consumer Law, Carpet Court is responsible for remedying major failures. However, they refused to accept full responsibility, offering only a partial refund of $2,002 (from a $6,460 deposit) and requiring removal and disposal at my expense.

While the tone of their emails suggested willingness to help, their actions did not match. The process was stressful, drawn out, and left us with damaged flooring and unresolved issues for over two years. Summary: I cannot recommend Carpet Court Gepps Cross. Poor workmanship, lack of accountability, and inadequate customer service have caused significant strain. If you value quality and reliability, look elsewhere.

Extremely poor service from the Bunbury Carpet Court - management/the owner have been virtually impossible to contact (except to send me the invoice from a business email not related to Carpet Court). We incurred additional costs as a result of poor communication from Carpet Court and our job still isn't completely finished. It's such a shame… Read more

because the flooring product on the whole is lovely, but the edges are still not completed (plus some wobbly room dividers) and the overall difficulties with communication have really soured the experience.

Update… May 2026 The after sales service has been less than satisfactory & a solution has not been achieved with an issue that we were originally promised would not occur. Carpet court at Warragul were fantastic. From the minute I walked in the store until the installation they went above and beyond. Our home is transformed thanks to their recommendation, expertise and the outcome. Great people, great service and great carpet! Show details

I had 3 different floor coverings installed in different areas. The Vinyl Section: This had to abut different wall areas; uneven brick, corners and skirting boards. I am pretty handy so can appreciate it is difficult to get it flush to an uneven surface. I would however have expected the price to include filling/sealing the gap between the boards… Read more

and the walls which was between 2mm and in some places 7mm. Finishing in this way would prevent capture of dirt/dust, and also prevent mould as the floor will be mopped from time to time and I live in tropical Qld. Again, I am handy so went around with SikkaFlex myself, but this might not be so easy for others. Also, to me this should have been a part of the job.

The Carpet: So they laid entirely the wrong carpet. Then I was at their mercy to wait for the problem to be fixed. This meant I needed to apologise to incoming residents that they now needed to find alternate accommodation for a week as they had scheduled their move based on the timeline which included Carpet Court completing the service as promised when asking for all money up front. The carpet was the last part of some renovations which included painting, which I did. When they pulled up the wrong carpet it caused significant damage to the painted surfaces on the skirting boards as well as halfway up the door jams, and even dented walls. Once more, I'm handy, and had the paint there so did the repairs and touch ups myself which took me a day. I can however see this would have been a bigger and much more expensive issue for someone other than myself and my circumstances. Particularly if they did not have recent colour matched paint on hand.

I am not sure what this trend is of late where trades expect customers to pay in full up front? It reminds me of the song 'Don't pay the ferryman' and certainly takes away any chance you have to conduct assurance or quality check their work. It also leaves you at their mercy for remediation when they have little motivation as they already have the funds.

Dunlop hybrid flooring is not fit for purpose. According to manufacturer you are unable to install under floor insulation below it, so it goes directly onto concrete. They claim it has insulation built in. It is a few mm and a total joke. I now have a floor too cold to stand on unless heating is kept on full in the area. But given 20% of heating… Read more

is lost through the floor it’s a huge waste of my heating costs. Product should be banned or manufacturer made to update installation process to allow for under floor heating

Great service. This is the 2nd time we have shopped here. Once for carpet and once for laminated flooring. Both were very professionally installed. The flooring installers were faster than we expected, arrived on time and we couldn't be happier with the finish. Show details ·  1

Fabulous service and friendly staff on time with everything and affordable stair carpet the carpet layer Craig was amazing he carpeted all our bedrooms as well as the stairs totally happy and will not hesitate to refer carpet court to all our friends Show details ·  1

[Name Removed] is a complete inconsiderate rude bloke. Absolutely embarrassing on his behalf for blaming his own mistake on the customer. This is just infuriating and not acceptable. He forgot to order carpet for a room (one that needed to be done first) , and blamed it all on us. Like we arnt gonna replaced every freaking room except one?? He… Read more

just keeps getting ruder n ruder demanding that this wasn’t his mistake. I highly recommend getting rid of this guy for better company value.

Horrendous experience over an extremely unprofessional, intimidating and damaging install. $25k + floors not correctly installed for use, a 5 day install doubled due to poor workmanship, smokos and general whinging. Glue marks throughout (even after Carpet Court owner requested they be cleaned), did not clean up any day, left sharp nails, broken… Read more

cement, rubble. Did not even vacuum final mess after carpet install. Still finding nails. Damaged brand new fridge. Washed glue down laundry and kitchen sinks rather than their external buckets. Still trying to get glue marks off floors and sinks! Nothing noted on invoices or quotes regarding additional furniture charges! Watched me move furniture inclusive of two beds weighing 80 kilos each due to their resentment of not being paid additional cash in hand. Additional to $25k spend???? Very poor all round communications from front office, to install co ordinator, to install, to owner. I have heart disease and a pacemaker. Frightening to think how they treat elderly folk. Poor service. Definitely not worth it, definitely bad for the Camaro ‘luxury’ product, and definitely took the excitement out of a once in a lifetime floor upgrade. Tried to resolve, but all those originally friendly, ‘can do anything’ folk have gone silent. Definitely felt more like a worker than a customer.

Rang the Bankstown store to ask about having our new carpet runner overlocked on the cut edges. Person I spoke to on the phone said that this service was offered and to take the runner in. I explained that one of the ends of the runner was cut at an angle to follow contour of our door but should't be problamatic as we had purchased the same runner… Read more

some years ago and overlocking the cut edges was not problamatic. When my husband arrived at Carpet Court at least half an hour of his time was wasted being told that overlocking the cut edges would be poblamatic and they would only agree to do the job if we agreed to have the whole runner overlocked even though it was new. Pathetic service.

Perfect! – Carpet Court Ferntree gully was the best! We had been waiting for a sample of the color we wanted from others, but after waiting 3 weeks with excuse after excuse we went to Carpet court. We showed Michael the Hybrid we were after, and we just left, and Michael rang us within a minute saying he could get the Hybrid we were after. WOW! Floor was all completed in a week. So, So happy!!!!! Show reply

Advertising [Content Removed] about Triple Qantas FF Points – Whilst the carpet service was good, I am extremely annoyed that Carpet Court ran an advertising [Content Removed] about earning Triple Qantas Frequent Flyer Points. Promised end of December then end of January. Nothing. Just a total [Content Removed]. Whites Carpets Villawood.

Exceptional Experience – We had carpet installed through the builder, of our new home 2 years ago. They contracted the supply and laying to Carpet Court in Shepparton. Over the period we experienced some degradation of the carpet and approched the builder for a warranty replacement and they subsequently had Murray at Carpet Court in Shepparton contact us who then advised… Read more ·  1

that the manafacturer/wholesaler had gone out of buisines. Not good! But. Murray came back to me and said he would replace the carpet with a similar product at no cost to us. That happened today and and Sam and his off sider came, carefully moved furniture in 3 rooms and replaced the carpet & cleaned up and were gone in 3 hours. Great job Carpet Court Shepparton.

Our third 5-star review for Carpet Court Helensvale in the last 12 months – This is our third engagement with Carpet Court Helensvale in the last 12 months. This time, they supplied and installed a beautiful Spotted Gum timber floor to all living areas. They were professional, honest and ethical to deal with. We agreed a fixed price and they delivered to that price on the agreed date. They stick to their commitments.… Read more ·  1

Their installation service is second to none using true craftsmen and the end result is outstanding. It has again been a great experience dealing with the Carpet Court team at Helensvale. I have no hesitation in recommending them to others and they will be my first call for any similar work in the future. Thank you Michael, Paul and the team at Carpet Court Helensvale.

Worst experience ever, avoid at all cost – Carpet Court only received one star because I wasn't able to give them zero. We placed an order in February 2024 for a full house renovation for plantation shutters. Deposit of 50% required when placing the order. The remaining payment was made before delivery was confirmed. Over 5 months after placing the order they came to install the blinds… Read more

only to find out that half the blinds hadn't been measured correctly despite having had a 2nd check measure done. Some of the other blinds arrived damaged and also could not be installed. When we spoke to customer service they were rude and dismissive asking' well have you never mad a mistake?' Zoey in customer service in particular is so rude to deal with. They argued that the blinds hadn't been incorrectly measured despite the guy standing beside us saying he hadn't measured correctly. In October installation was confirmed and although some blinds were installed at this time we are still waiting on at least 6 more as these are still not right. It is now 17th December 2024 and today they arrived for the 5th attempt at installation. We drove up to Maitland from Sydney specifically for the installation and guess what, they haven't been able to install them because the parts are incorrect. I'm sorry but at this stage an apology is nowhere near good enough. Nobody cares and customer service seriously does not give a damn. Asked about a slight refund and have been told this is not possible as it is not their policy. How hard can it be to get this job done when this is what they are in the business of. This company does not deserve your business. We now continue to play the waiting game to see what the next instalment brings, who knows when our blinds will be finally installed!!! Do yourself a favour and find a business that actually cares about its products and most of all its customers.