$100k car, damaged. Told 'good by' (yes, he misspelled it) by representative Patrick.
When the car arrived it was covered in red mud and dust which was so thick you couldn't see that the car had taken a couple of scratches and knocks in transit which were revealed later once it was cleaned. I contacted Carways immediately after cleaning it and told them of the damage that was not listed on the condition report, Patrick told me to get a quote for repairs and forward it to him. He told me, unconditionally, they would pay for half the repairs. I got a quote for repairs and asked Patrick for an email address to send it to at which p...oint he said he wouldn't cover the damage because I told him the car was new. No, I didn't and I had the conversation recorded for just that reason. Then he said dust damage wasn't covered. This wasn't done by dust. Gouges in the paint down to undercoat are not caused by dust. He then said he had a signed condition report by me. I then asked for the contact for his legal department and he told me 'good by'. The customer support guy RAN AWAY. Professional and definitely willing to back up their services...by running away. All I can say is if you want to use these guys you make the driver wait while the car is cleaned (if it turns up like mine did, looking as if it had driven through the Simpson desert. The seals are still brown from the dirt.) so you can make sure there isn't any damage or tell them you won't accept the car in a filthy state where you can't discern that damage has been done otherwise they'll just say 'you signed the form, good by!'. There is such significant damage that I will be giving this to my lawyer and requesting that the entirety of the damage be covered by Carways. I would avoid this mob. Took the sheen, literally, off buying my dream car.
- Verified customer
Highly recommend Carways Pty Ltd.
Carways were recommended to us from BMW who advised that they exclusively use them and have never had a problem with them. We had a dreadful experience with another carrier and were apprehensive at first but BMW assured us that we would be happy. Carways were everything that BMW said, they were professional, efficient, reasonably priced and took great pride in the pick up and delivery of the vehicle. I dealt with their Brisbane, Lismore and Melbourne offices for shipment of my car down to Melbourne and return back to Brisbane. Highly recommend them. 5 stars!
Questions & Answers
If I am moving an unregistered luxury car worth 65k from Brisbane to Adelaide. I cannot get normal comprehensive insurance as it's not registered. Does the carrier have any sort of insurance in case they damage my car? Or do I have to take out my own transit insurance?
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