Cash Converters

I had the pleasure of dealing online with Jo, Jewellery Consultant from Ballarat Store. Her email was very welcoming and very professional, still warm and accommodating. I called her and decided to purchase the item which she described very well on the phone. We need more Jo in the customer service world! Show reply

MAJOR BREACH OF AUSTRALIAN CONSUMER LAW – MISLEADING LISTING & DISMISSIVE MANAGEMENT I am warning the public about the deceptive listing practices and dismissive management at Capalaba QLD store. I purchased a Golf Set based on listing photos that clearly show 7 clubs. Despite this, the store attempted to provide an incomplete set and is now… Read more

attempting to evade their legal obligations.

Both and store staff and manager, and the Regional Operations Manager have been dismissive of my consumer rights, attempting to twist the facts with their inconsistent claims, and "re-write" the law to suit the store's bottom line. They claim they are adhering to the law because the text now says "6-piece," completely ignoring that the overall impression of the listing, which a reasonable consumer relies on, was a 7-piece set.

The Specific Breaches of the ACL:

• Section 18 & 56 (Misleading Conduct & Description): The store continues to display photos of 7 clubs while providing 6. The law is based on the overall impression, and this listing is fundamentally misleading.

• Section 261 (Remedies at No Cost): Most insultingly, the store admitted they sold the putter from my set separately for "a couple of hundred dollars" according to their own words. After profiting from selling my item to someone else, they attempted to make me pay their "cost price" for a replacement. Under the ACL, a replacement for a failed consumer guarantee must be provided entirely free of charge.

• Section 259(4) (Consequential Loss): The store’s behavior regarding fees was opportunistic. They initially refused to cover delivery costs and only "offered" to cover a minor $8 logistic service fee once they realized I had already secured a refund for the primary shipment. This is a failure to acknowledge the true consequential loss, including hours of research and communication required to fix their error.

• Section 263 (Rejection of Goods): Because the store failed to provide the complete set as represented, I have not collected the item. Under the law, the responsibility for this failed delivery and the cost of the goods remains solely with the store.

• Section 29 (False Representations): By making false claims about the set's composition and my legal rights to a remedy, the store has violated specific protections against misleading representations.

I have logged all evidence of the store’s inconsistent statements and have provided this to Consumer Affairs and Office of Fair Trading for formal investigations.

Avoid this store at all costs. Management has demonstrated a clear intent to ignore Australian Consumer Law and rewrite legal obligations to their own financial advantage. Unless you are prepared to deal with deceptive listings and a refusal to honor advertised contracts, take your business elsewhere. Do not risk the legal trouble of dealing with a retailer that does not operate in good faith.

I've bought a couple of things online with CC and the service and rate of postage and delivery are great, I bought a camera set years ago and was great no issues and my recent purchase hence the 5 star review is because my gold watch is perfect as I could not find a new strap for my old one as the company no longer has them available and the watch… Read more ·  1

is no longer produced and ended up buying the only example for sale online and it's 100 perfect new condition, so what turned out to just fix my old watch ended up replacing it and I'm very happy wearing it and now my old watch is a parts watch, so give online a go, I've never had an issue.

I was interested in making a purchase from a store a few hundred kilometres from me. The Bunbury WA store had the piece of jewellery so I rang them and was lucky enough to speak to Fraser. He couldn't have been easier to deal with or more knowledgeable. He's also a jeweller so definitely the go to person in store for this type of query. He… Read more ·  1

ensured the transaction went smoothly and everything was beautifully packaged and protected for posting. Purchase exactly as described.

Fraser really went above and beyond.

Thank you Daniel (online operator ) and South Melbourne store for the prompt service. A quick email response, a willingness to discuss price and a quick dispatch after my purchase. My necklace is stunning! Show reply

In my experience, this is a terribly horrible international company that are keen to take advantage of people who can’t afford their loans, so that they can charge extortionate rates and then act illegally later, when they encourage you to go through the complaints process, they lie and deny, then encourage you to complain to AFCA. When you… Read more

complain to AFCA, they tamper with evidence and continue to lie and gaslight you. It doesn’t matter if the issue goes on for over a year, they will continue to gaslight, uncaring about the long term psychological effects of gaslighting abuse. Evidence: Studies on emotional abuse show strong links to long-term anxiety disorders. 1/ Coker et al., 2002 psychological abuse independently predicts mental health outcomes 2/ Dutton & Goodman, 2005 coercive control = depressive symptoms 3/ Herman, 1992 chronic psychological abuse = complex trauma 4/ Teicher & Samson, 2016 maltreatment = impacts brain development 5/ WHO (2013) emotional abuse correlates with chronic anxiety Even emailing their legal team resulted in no extra help. We had to hire an expensive lawyer to receive advice on if our gaslighting effects of confusion meant we had a case or not and of course, yes the multitudes of evidence was irrefutable. Cash converters and their smaller company green light auto have consistently delayed in sending us our requested records, often more than the 30 day legal requirement (these complaints must go through OAIC), they redacted relevant information (OAIC), illegally repossessed our car when we were actively still paying and in hardship - though they denied this yet found guilty by AFCA of this yet STILL HAVE NOT RETURNED OUR CAR 15 MONTHS LATER! My dead father in laws favourite car and when his sister visited in January we were unable to take her for a drive in it, causing arguments between my wife and I and a documented [Content Removed]. 3 months later they still don’t care and still refuse to settle proportionately, repeating the same low 30k settlement we offered 4 months ago to just get it out the way. Now my wife is refusing to ever give up and pursue this until complete justice has been received due to the disrespect for our lives, mental health and the relentless, vexatious email communication, arguements, lies and tampered evidence. They edited the phone call where the hardship was discussed by REMOVING ENTIRE SEXTIONS of conversation, which they lied about for this entire 15 month period and even when we paid for an EXPERT ANALYSIS REPORT THEY STILL REFUSE TO SETTLE WITH US PROPROTIONATELY! I had advised them by email I was to return to work 12+ months ago in last March, but was unable to due to this [Content Removed] affecting our family so often. The more lies they told, the more upset we Got and they were made aware we are a vulnerable family yet continued to lie, deny and [Content Removed] us. They hired a team of lawyers for intimidation, who demanded we take them to court and that they were instructed not to negotiate or accept any other settlement. My wife had to work drastically less hours for the last 15 months and they refuse to offer any financial loss compensation. This is irrational, [Content Removed], rude and disgusting treatment by cash converters international and green light auto, there has been no justice to date and no sign of them tryi by to make up for this extreme harm caused to us all. Then when my wife took over the matter she found that it is a CLEAR IRRESPONSIBLE LENDING matter and when they sent my application documents, even the Equifax report stated I was likely to default within 12 months - I defaulted in 4 weeks and was in documented hardship 6 months later and then everybyear, ever since. They do not care. My credit score was listed as LOW, they gave me a $20,000 loan. I was UNEMPLOYED at the time of sapling with a broker and my file notes state “approved” at this time, then I was only employed at a new job for SIX weeks when they approved me formally yet their file notes on my application clearly state their minimum is Eight weeks. THEY STILL DENY IT WAS IRRESPONSIBLE LENDING! There is far more evidence such as bank records and the application of current and past employer was my wife’s number, I was in a vulnerable state at the time going through court for my abused sons to my ex and yet they wrote in the file notes they called and it was checked and approved? More lies. The application stated I paid no rent, yet the rental tenancy form clearly states I pay half. Cash converters ditched the company kid 2024 and now another of their companies “Money” does the loans, I worry they are doing this to everyone as an ongoing intentional scam where they bully people out of fighting through AFCA ASIC and OAIC and AHRC….. They insist in their emails that we must remove all comments online, that we must withdraw all complaints yet offer tiny compensation for my wife and I!? When they ask us to do SO much to benefit them - and they refuse to provide an apology or explanation. Now neither of us can work, we’ve had psychology sessions and even providing evidence of my hospital visit for my [Content Removed] they have not changed their tone. They do not care. This is my true experience and all evidence provided in the image is all verifiable as evidence and true.

if i could do less than 1 star I would, Manager of cash converters in tamworth if one of the most rudest people whoever hired her in a customer facing role, needs to quit, i refuse to be served by her because of her bad attitude and disgusting customer service

Saw a nintendo ds for $20, asked the guy to grab it, we went to the register, im about to purchase and he says no hold on i priced this wrong, changed it to $80 and asked if i still wanted it, df is that, i didnt buy it and left, never going there again, what kind of scam are they running. There were a few other times they tried to scam me with… Read more

games and prices, suddenly using the same colours for pricing but changing the pricing theyve had all this time, they thought i wouldnt come in for a $15 refund on a few games? Think again.

So many people are quick to criticize and complain however on this occasion I want to take the opportunity to congratulate cash converters in Clarkson for their very professional after sales service. Although the phone I purchased was expensive it and faulty I was impressed with the quality of service & the way the return and credit was handled. … Read more ·  1

Through the leading up to the return I dealt with three different individuals and all had the same professional manner. It was very supportive and I wish we could get more companies offering the same quality of service, thank you

** beware of cash converters ** ** misleading advertising ** *** found to be descriminative *** *** will punish you for exercizing your democrastic right to breaches of consumer laws *** *** bullies *** *** consumers are treated badly *** **** beware ****

Bought an ipad from Cash Converters Broadmeadow (Newcastle) and the device was fine but then the shtt started continuous adverts by sms night and day - and theyd nerfed them so you couldnt delete them. Reported them to ACCC and NSW Fairtrading (who knew them well. AVOID THE SPAMMERS.

Went to buy a pendant which was advertised online for $1990. The price sticker in the shop said $1990, when I went to buy the shop the assistant said it was $2990 despite the price being plainly on display as $1990 (I took a photo), so both the online price and the shop advertised price was $1990 but apparently she consulted the manager who… Read more

refused to honour the advertised price. This a breach of consumer law., when I pointed this out to the the assistant she said the price had changed but she was too buys to change the price. Too busy to abide by the law! Unbelieveable, considering that looking through the reviews for this place there seems to be quite a few people complaining that they would not honour the warranty or are selling shonky goods and not describing them honestly I would question whether the manager is a fit and proper person to hold a pawnbrokers licence, and considering that the shop assistant was "too busy" to abide by the law I question also whether she is fit and proper to work there. I will be making a complaint to the appropriate authority and I urge anyone who has had a similar experience to contact fair trading also.

Out of curiosity, I asked for a quote for my Marshall stack amp. The head is a JCM 2000 dual lead and the cabinet is a 1969 model. The grill on the cabinet is torn in front of one speaker but everything works fine. They offered me $150 for it all because it would be hard to sell because of the cabinet. I did point out the head is a seperate piece. I just smirked, said thankyou and walked out.

I purchased a steam mop from the Elizabeth St Melbourne store it came with a lot of accessories but they were all wrong from a different model or something. They advertise how easy it is in bont world but don't live up to that. No care was taken to check the items it'll cost me just as much if not more to get a refund with parking and petrol. I… Read more

would think twice before purchasing anything from cash converter's if I was you no care for customer service even when purchasing it felt like I was interrupting their day.

Being prompted by Berty Bertha! Greetings I will give you $5 dollars each item for the items which cost me well over the offer given! I rejected the offer and the best response I got was sorry hunny! Terrible customer service! Arrogant and unprofessional! I give 1 star! If you're looking for a robbery and ripped off, cash converters Rockingham is the place to go! I highly recommend staying away! Show details

Elizabeth st Melbourne the sells people in store were very rube and would not provide the item I purchased… the [Content Removed] manger had an attitude the moment she came from out back and [Name Removed] in sales was a horrible person to deal with …. Was not clean and seemed a little sad so the moment he had the opportunity to make the… Read more

transaction difficult he did for no reason…. I mean he works in retail at cash converters, it says it all really…. Little people with little power who enjoy making the retail experience miserable for no reason

If I could give -100 stars I would. Freaking disgusting business. Who the hell charges $200 interest for a loan of $300 held for 1 month and 2 days. Go screw yourselves you dirty morons.

Just wanted to give a huge thanks to Lee from Ballarat Cash Converters for taking such great care with my son when he purchased his first guitar. It was more than the great product and price. His caring attitude and candor with my son has given him the confidence to try something new and I'm incredibly grateful. Thanks Lee and the rest of the team. Best in Victoria by far Show details

Young and dumb female customer service 'agent' seems to be a broken record and repeats the same rubbish over and over, someone put that child back in school so she can grow up

Where do i even start - i wish i could leave a negative star review! Beyind terrible, an actively evil disgusting group of scammers. Sell your stuff ANYWHERE else Show details

Loan Assessment time took too long. It says to wait for 48 hours and it’s usually earlier than that. I waited more than 48 hours despite answering additional questions over the phone a day after I had applied for the loan. I had too withdraw my application. Wait time was too long. Terrible,Never Again.

Excellent customer service from chad & daisy, very patient and friendly towards me regarding my pawn cash loan against my watch & sunglasses. I would highly recommend the Bankstown store to any potential customers. Prices are reasonable and negotiable. Show details

I am unhappy with the levono laptop I purchased here I purchased the laptop on the store I paid $450 I took the laptop home I realised it was horrible I contacted the store staffs never helped me as I requested fir return options I was informed I have 12 months warranty it's horrible I would recommend not to buy any electronic items from here now no power USB works I need a solution