Cigar Hut
4 reviews
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Been a regular customer with them for just around a year, give or take, now. Superb communication, smashing customer service, been on the phone with them with a faulty lighter. They couldn’t be more helpful and clear about what the processes are etc. Cigars are always in pristine condition and have never received mouldy batch. Check your humidor… Read more
or at your own end if you have issues. This is a thank you review to them, as their monthly specials are ridiculous and always welcome in this thieving Australian government rates and taxes climate. Cheers to you CigarHut!
I would not order from here. All my cigars were torn, or scarred where the labels are, and all tasted like sumatran filler which is weird in a nicaraguan cigar. There were huge variations in length, and all the construction was totally off. I… Read more
sent an email with photos but just got blanked. The cigars were so dry that I needed to rehydrate them. Would avoid at all costs. I've heard of places getting cheapies and switching the labels out - cannot say this happened here with certainty.
Follow-up · Placed in a humidor at 69% and added extra winter solution when it went below 65% - this happened three times. The cigars were damaged as I said in my review. So much so that I called straight away upon opening. The dude told me they were not fakes, and that he had an exclusive licence for Rocky Patel for Australia. Clearly a lie, and when… Read more
CigarHut’s Silent Treatment: A Mouldy Affair – As a paying customer, I expected premium cigars—not a biology experiment. Unfortunately, the cigars I purchased from Cigar Hut arrived covered in mould, making them completely unusable. I’ve tried reaching out to your team multiple times for a resolution, but it seems Cigar Hut has gone into stealth mode. No responses, no acknowledgment, just… Read more
radio silence.
Selling mouldy cigars and then ignoring your customers is not just poor practice—they are dirt merchants.
Right now, Cigar Hut is looking less like a premium retailer and more like a cautionary tale. In the meantime, I’d strongly recommend looking elsewhere for your cigars.
Time for delivery insane – Frustration on wait times for product to arrive, even when I paid for express post.
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