820 reviews
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Pros
Verdict
The platform is highly regarded for its user-friendly booking system and the professional, supportive nature of its workshop instructors. Attendees frequently highlight the positive atmosphere and the quality of the creative skills learned. While isolated issues regarding refunds and additional on-site fees exist, they do not represent a recurring trend in the current data.
I booked the Share a Wheel class at Little Earth Studio through ClassBento today at the advertised price $50 per person, and the booking was confirmed and paid. Shortly after, the studio emailed to say the price was an 'admin error' and that they have cancelled and refunded my booking, without contacting me first. I had already planned my wife’s… Read more
birthday outing around this class. When I contacted ClassBento, they offered the same two options: pay $80 per person (60% more) for the 2-hour class, or take a 1-hour session at the price I'd booked. I appreciate the studio was apologetic and it may have been a genuine mistake, but cancelling a confirmed booking after the customer has paid and planned around it isn't good service. Advertised prices should be honoured once a booking is confirmed.
Had a fabulous time Melbourne cup day, doing a painting and collage course in subiaco.3 hours went super quick and I can't wait to indulge in more creative courses!
My friend and I completed a Raden workshop today. Akki and Hisae were gracious and warm hosts. Akki was a patient teacher. We completed 3 beautiful pieces to take home and the time flew because it was almost medative. My friend and I are already planning the next workshop with Akki and Hisae.
Reviews with attachments
Really good experience with the platform, everything was added into my calendar on time and they sent me notifications when needed. My class was amazing, learned so much! Thank you !
Amazing experience overall! loved the vibe, the beads, instructions, the staff members were very nice and helpful and the coffee and turkish delight were the cherry on top!
One great experience to learn Thai style cuisines . Do try and thank me later
I had a lot of fun in class. It is the first time I tried this technique and the teacher made all the instructions easy to understand and apply. in the end we all had beautiful art pieces and I really want to do more of these classes Show reply
Received as a present and loved the class so much I'll definately be signing up for lessons! Such a cute space, with great vibe and very patient instructors. Can't wait to come back! Show reply
Had a fabulous time. The teacher was wonderful and patient. Snacks provided. Keen to come again and make another ring or even try out some of the other classes offered.
Class Bento is a well set up agent to access multiple art and craft classes that will allow you to explore a rewarding part of your personality in a variety of mediums at an introductory level for a nominal cost. I recently attended a highly enjoyable Turkish ornate lamp making class which was run by a lovely couple in an extremely well augmented way and left me smiling all day whilst also having a beautiful and practical lamp as a memory.
Easy to use, book a class simply and turn up to learn.
Spent few hours at a mosaic lamp workshop. Great way to to spend time with friend and creating. Great choice of styles. Every colour you can want only limited by your imagination. Instructor was very helpful and get to take home a wonderful piece. Lots of fun. Class bento workshops are such a fun activity
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I really enjoyed the cooking class and learned how to make one of my favourite dishes from Chef Tom. The price was a bit high, but overall, it was a great experience.
My 16 year old daughter had a beginner’s private lesson in crochet with Diana. I cannot speak highly enough of her. She was absolutely delightful. She was so kind, patient and gentle and my daughter learned so much from her.
We did pottery as a family and absolutely loved it! We all walked in knowing absolutely nothing about pottery, but everything was explained so clearly and simply that we could all get involved, have fun and actually create something we were proud of! Our teacher was fantastic, very patient, friendly, encouraging and supportive. She explained… Read more
everything in a way that was easy to understand, including for those of us with autism and ADHD, which made such a difference. The whole experience was relaxed, welcoming and enjoyable. Nobody felt rushed or overwhelmed, and we all had a fantastic time. The only downside was having to walk up two flights of stairs to get there, which could be quite difficult for anyone with mobility issues. Definitely something worth knowing before booking. Apart from the stairs, it was a wonderful family experience and something we'd happily recommend to others! ❤️
Such a fun class and friendly teacher. Relaxed pace and atmosphere.
Latest follow-ups
I had the best time making my Botanical pottery item and hope to come back soon to make the matching mug as soon as I am able to.
Follow-up · They gave basic instructions on how to knead the clay and get air bubbles out and how to not make it too thick or too thin .I think the class went for an 1.5hrs but cant remeber to be honest and clean up was not much at all.
Easy to navigate site with relevant information. I really enjoyed the traditional stained glass painting course. It was a unique opportunity. Well priced with excellent teacher and facilities.
Follow-up · Small class size meant lots of support and guidance when making my panel. I learnt so many skills to complete this work on the day. Susi is a great teacher and so knowledgeable.
Disgusting treatment – Disgusting company. Last year, my youngest daughter gave me a gift for Mother's Day of a class at ClassBento. I purchased another class for my eldest daughters birthday on 30 June 2023 so that we could go together. My daughter's partner had been… Read more
diagnosed with cancer in 2023 and life was stressful while he was having radiation treatment and an operation in August of 2023. We totally forgot about the classes. I recently remembered the two classes and asked ClassBento how I could redeem the vouchers. They have pretty much given me a $40 voucher for two classes that we paid $280 for. I am quite frankly disgusted with this company and the lack of empathy. I will never use their services again and I will most definitely tell everyone I know to do the same. Shameful. P.S. I wrote a comment on their Instagram page and they have blocked me. This just gets worse.
Follow-up · Nothing ever happened and I will never use ClassBento ever again.
Hi Theresa, Thanks for sharing your feedback. Once… Read more (+5 replies)
In-depth reviews
I booked my first bentoclass with Elin (Travel Drawing Class). I really enjoyed my 1 on 1 private class with Elin. She was very welcoming. She has a very cute, friendly dog and her studio is adorable. I was a little nervous as I am an introvert but I slowly opened up to Elin with my art struggles and my future goals. She was very understanding and… Read more · 1
showed her support. I knew I’d be in great hands considering her years of art experience. She started off with warm ups and she taught me different techniques. I will ensure to use her tips and reflect on our session when I do the next drawing solo. I’m happy with this experience I got to have with Elin. I love my drawing I did with her. It is my first art class and I look forward to seeing her again. I highly recommend to anyone who is wanting to try it out. I was learning how to do art on YouTube but I felt like I needed more of personal guidance which I achieved with Elin.
I am looking forward to booking different types of classes within bentoclass. I’d like to get out of my comfort zone and socialise with others while having fun. Learning how to paint with acrylic and how to make a bouquet are on my bucket list. Thank you for a good experience
Worst service ever – Worst service ever! Purchased a Jewellery making class for my two daughters for Christmas 2024 then couldn’t book a class! No sessions available. Asked for a refund but they told me to book another class siting that the vouchers were valid for two years. Finally booked a ‘Gold, Silver and Polymer Clay Ring making class this year. Got to the… Read more
class…..no one there to run class…forgot our booking. Phone call made to teacher who arrived 10 mins later by car. Then had to wait while they set up. When seated in class in front of materials….it was modelling clay and gold and silver leaf! Absolute joke! Target audience….5-8 year olds….not my 18 and 20 year old! Asked for an explanation. English not first language so communication was difficult. Told the I wanted a full refund….and walked out of class. Got half refund. Told the other half was for the booking and teacher’s time! I will never use Classbento again!! And have warned others about the poor service and falsely advertised classes. Now pursuing action with Consumer Affairs to get my money back!
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Ceramic Painting Workshop: Clay Soirée – We went for a hens activity, and everyone had a ball!!! It was so much fun. We cannot wait to pick them up! Emma was the staff member who looked after us, and she was very kind, and her demonstration was informative. There was a great range of items to paint on, and we love that they are all handmade in the studio. Members of our party painted… Read more
mugs, bowls, candle holders, ring holders and vases. And there were still more options available. We brought drinks and food with us, and they kindly lent us glassware, cutting boards and an esky (arranged with the studio prior).
To note when booking: The private booking is for a private table in a shared space. When we booked, we thought it was a private space, like a side room, so we were a bit confused when we arrived and were shown to our table. But it wasn't an issue for us, and honestly, you're so focused on your painting that you don't even notice other people. I would recommend dressing for the weather; the studio isn't temperature-controlled. So if it's warm, dress like it's hot, etc. :)
Positive reviews
I love the courses and classes offered by bento! I did the beekeeping class and it was just brilliant - the vibe, energy, course, info, experience and add-ons just made the whole thing a wonderful time! Will be doing more for sure!
Creation Stations with Ash - Junk Journaling I really enjoyed it - it's so nice to have two hours to focus on your craft. There were four 'stations' or options - two different painting ones, a mini house one and junk journaling. I went for junk journaling because I'd never done it and I'd never even heard of it until I enrolled in Creation… Read more
Stations.
You didn't have to bring a thing - there were all kinds of materials from feathers to gorgeous patterned papers to beautiful stamp with a rainbow range of coloured inkpads.
Ash was really friendly and welcoming and was ready to help or give you time to work on your own. I think I have developed a new hobby and will certainly be back to Creation Stations.
I thoroughly enjoyed the Glass Infusion Workshop! It was a fun and creative experience, and the teacher was incredibly helpful, patient and encouraging. I loved learning something new and would highly recommend it.
Negative reviews
Gave this to my elderly father who put this in his draw and did not utilise it. They did not honour it out of date. Pretty poor form for a $300 down the drain. They had no interest in understanding the situation. We will not be using them again.
Hi Tony, Thank you for taking the time to leave this… Read more
Extremely disappointing experience with ClassBento. We purchased a gift voucher directly through ClassBento, and the booking was made using their platform. When an issue arose, we were repeatedly directed between ClassBento and the class provider, with neither taking responsibility for resolving the matter. The class provider advised that they… Read more
were willing to amend the booking if instructed by ClassBento, as ClassBento owns and controls the booking system. Despite this, no resolution was provided.
To make matters worse, the purchase receipt is issued by ClassBento, meaning they are the business consumers contract with, yet we were still told to deal with the class provider. The provider has since stated they will not correspond further and that the issue rests with ClassBento.
As a customer, I expected the company that sold the gift voucher, processed the payment and operates the booking platform to take ownership of resolving a customer dispute. Instead, the experience has been one of being passed from one party to another without any meaningful assistance.
Based on our experience, I cannot recommend ClassBento's customer service or after-sales support. Consumers should be aware that if an issue arises, obtaining a resolution may be far more difficult than expected
Hi Ali, Thank you for taking the time to share your… Read more
I booked and paid for a class through ClassBento for a weekend I was visiting Newcastle (I live interstate). They re-scheduled the class for the following weekend. As I live interstate, I was not going to be able to attend, so I let them know and asked for a refund for the class. Long story short, after 6 weeks and many messages, I’m still… Read more
waiting for my refund……. . Class Bento tell me I can attend another class at a later date - I would have to book flights, hotel etc - what if they change the class date again? Not a risk I’m willing to take . They even told me they would delete my review! Terrible customer service and reflects badly on the organisations they represent.
Hi Sandra, Thank you for leaving this feedback. I'm… Read more
Recent reviews
Had the best experience at Colourful Wine in Tallawong during the Resin Art class! The team were so lovely and helpful. The studio itself is really cute and absolute bonus that you can order hot food and drinks directly from them too. Looking forward to my next session!
Hi Charan, Thank you for reaching out and sharing… Read more