??!
1 photo
Club Marine Insurance

Club Marine Insurance

4.3 from 472 reviews

Reviews

(364)
(33)
(10)
(4)
(61)
  • Value for Money
    4.5 (67)
  • Transparency
    4.7 (65)
  • Customer Service
    4.7 (65)


John S

John SGreater Melbourne (Inner), VIC

Very thorough and helpful through the process

published

This was my first claim under this policy and not being sure of how the process worked I found the staff very helpful at all stages. My claim was settled with the minimum of fuss and I felt supported all the way.

Transparency
Customer Service
Value for Money

Jan Johns

Jan JohnsMetropolitan Adelaide, SA

Makes life easy

published

I feel my policy is value for money and I feel confident with Club Marine should anything happen. It’s a great incentive to pay renewal on-line and receive a discount.

Transparency
Customer Service
Value for Money

Mark S.

Mark S.North Western Region, NSW

  • 3 reviews

Best Insurance for your Boat

published

I have been with Club Marine for over 20 years, insuring my fishing boat. The prices are comparable with other insurance companies but it is the ease of dealing with Club Marine that makes them worth sticking with. Online renewal is gold and I never have an issue. I also love the ability to "lay-up" my boat for periods during the years it isn't in use and the ease of changing those lay-up arrangements should a boating adventure pop up in that period. Its all to easy! :)

Transparency
Customer Service
Value for Money
Jax

JaxTasmania

Happy boating

published

I am happy so far the ability to lay up when your not realistically going to use your boat is good value as we all think we going to to do more boating than we actually do.

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Jax,
Thank you for your feedback. We pride ourselves on offering a service the meets the needs of our members. The Lay Up option is a good one. Safe Boating!


Online Forms

published

I often fail with online forms.
After discussion on the phone, regarding "Market Value", I better understood the insured risk, benefit and cover, AND saved $300 on the premium!
I better understood the online form.

Transparency
Customer Service
Value for Money

Esprit

EspritPerth, WA

Simple to pay online, but!

published

On my posted renewal notice I was advised to " CHECK THE MARKET VALUE " (good advice). Searching the web, I was unable to find this information. As stated on the policy, "Claims for Total Loss will be settled on the Current Market Value of the boat at the time of the loss" you more than most would be aware of the market value. Could you advise of the current market value or where to find it?
I renewed my policy on your website but would have prefered the option to change the market value but that option was not available.
The 5% discount was a pleasant surprise, not mentioned on my renewal notice.

Transparency
Customer Service
Value for Money

report on my claim

published

My claim was managed efficiently and simply without great difficulty and complication.I was very pleased and appreciative of the outcome and felt that my long membership was fully justified and of good value,
Thank you again .Ian Rosenberg

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Ian,
Thank you for your wonderful feedback. We pride ourselves on delivering an efficient, easy and professional service. We are so glad we could help a long term member when you really needed it. Enjoy your boating!


My 1st no fault claim was so professionally handked

published

My claim was handled expeditiously well & has satisfactorily settled within 4 days - a credit to the Club Marine team - I would certainly highly recommend Club Marine Insurance to all boat owners

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Bob,
Thank you for such wonderful feedback! Wow settled in 4 days! We do pride ourselves on our fast, easy and professional service. Thanks for recommending Club Marine. Enjoy your boating!


Aquarius

AquariusHobart, TAS

  • Verified customer

Thank You Club Marine

published

Good value, and approval for our claim was very quick; a matter of days! As extent of necessary repairs, apart from the obvious, was unknown at time of claim being lodged, Club Marine accepted that further repairs might be needed post sea trial. For example, internal gearbox damage not initially apparent at time of assessment. The assessor and repairers at Bundaberg Marina were all very professional and efficient in the execution of their tasks.

Transparency
Customer Service
Value for Money
Les

Les

  • 2 reviews

Boat Insurance renewal.

published

Excellent price and cover. So easy to renew online. Having two boats, both insured with Club Marine, and always look forward to the Club Marine Magazine, which has great articles to read, and absorb in some cases.

Transparency
Customer Service
Value for Money

Harry

HarrySouth East Queensland, QLD

  • 6 reviews

Win the dream with Club Marine....really?

published

I like Club Marine Insurance ( Allianz Insurer) but I think it's not fair I have to also subscribe and purchase the Club Marine Magazine ($39.60) in order to qualify to go into the draw to win a share of $260,000 in prizes. Just renewing the policy is not good enough...Club Marnie says : To qualify hold current or renew insurance policy AND Club Marine Magazine Subscription! I did not get the magazine so I won't be able to go in the draw... not nice of Club Marine :-(

Transparency
Customer Service
Value for Money

Susan

SusanNorth Queensland, QLD

  • 8 reviews

Online payment discount

published

I have never needed to lodge a claim, but compared to other companies, Club Marine is good value for us. I received a $30 discount for paying online. One phone conversation recently with a staff member showed him to be knowledgeable and very friendly.

Transparency
Customer Service
Value for Money

Malua Bay Fire

Malua Bay FireSouth-Eastern Region, NSW

Best experience, couldn't have been better.

published

First time we have had to make a claim and the experience was easy and fast.
We just lost our boat in the South Coast Fires and we couldn't be happier with Club Marine the way they handled our claim and how fast they got it through for us. Thank you.

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Royst

RoystSouth East Queensland, QLD

Great product giving peace of mind on my boat insurance

published

Policy renewal was easy, competitive and affordable. Unfortunately Layup periods are not available for secure undercover boat storage, this would be nice but not available for policy. The paying online discount helps with the boating budget.

Transparency
Customer Service
Value for Money

Very efficient and courteous service

published

The whole claims process was done in four phone calls - no complex forms were required. The result was delivered quickly, clearly and fairly. A great outcome at a really busy time of the year. Well done!

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Simon,
Thank you for your great feedback. Glad to hear your claims experience was easy, quick, efficient and fair. We strive to provide a quality, friendly and professional service for our members. Enjoy your boating!

will-i-am

will-i-amNortheast, VIC

boat insurance

published

easy to work with and reasonable prices also offer a layaway which suites us where we live in this climate
when you ring through it is a long wait which is quite annoying but had a friendly person give me all i was looking for - so this does make up for the wait

Transparency
Customer Service
Value for Money

jamesburton2

jamesburton2Greater Melbourne (Outer), VIC

  • 2 reviews

Quick response time

published

Nobody likes to have an accident but dealing with club marine was fantastic the process was very easy and quick and was back on time watering 10 days thumbs up

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello James,
Thanks for the great feedback James. We always try to provide an easy, quick and efficient service. So glad we could meet your needs this time! Enjoy your boating!


Simon smith

Simon smithNorth Queensland, QLD

  • 4 reviews
  • Verified customer

Great insurer website great to use

published

Customer service very good easy to use great email reminder service and a website thats very simple to use will definitely recommend to friends magazine also very informative and well worth the subscription

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Recommend renew online

published

recommend to renew policy online. by telephone it was $317 and online it was$257, because of a five percent online discount as well as the option not to buy the magazine subscription which the lady did not inform me of on the telephone. very poor telephone reception and the telephone lady initially pulled up the incorrect policy which she was going to renew, (someone else's) which I managed to luckily spot. so for accuracy and peace of mind DIY online...

Transparency
Customer Service
Value for Money

Evo

EvoSouth East Queensland, QLD

43 Foot Boat with Collision Damage

published

Having never made a substantial claim before, I was expecting quite a hassle and a lot of negotiation. However Liz quickly came to a fair arrangement and paid accordingly. Highly recommended!

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Page 1 of 24

Questions & Answers

Tim

Timasked

Who insures houseboats in Mandurah? Does Club Marine still do this?

2 answers
Graham
Graham

Sorry have no idea , however , try WFI who insured my boat without a problem

Brad
Brad

Nautilus Marine insurance are the best insurer


Mikel

Mikelasked

Has anybody had experience with topsail marine insurance?

2 answers
Michelle
Michelle

I haven't heard of them, Mikel. Are they an Australian company?

Mikel
Mikel

They are a British company with an Australian office in Fremantle.


Get an answer from our members and Club Marine Insurance representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.