Club Marine Insurance

Unfortunately over about twenty years I have had to make two claims thru Club Marine.
On both occasions the claim was dealt with quickly and efficiently, quite different to other household and vehicle insurances.
My windscreen was smashed and lost a sounder combo. I had my boat fixed within a week and sounder replaced within two weeks. I am very appreciative of the claims officer and other staff involved from Club Marine.

The claim was lodged and approved very quickly and fairly and the process was all handled with ease as this was a stressful time for us. The policy opened my eyes as to what is covered and what is not but in our case we were lucky and with the boat we made it back to land. This is a insurance you cannot do without and Club handled this claim excellent for us.

Great value policy for far NW Australia.
1st class customer service from club marine, assessor onsite in less than a week, claim finalised and over $5k repair completed within 3 weeks by preferred supplier. Follow up after repair nice touch. All good recommended.

Yes the policy covered everything i needed and the excess was at an appropriate price. I did lodge a claim and it was processed and handled very well and almost straight away.

We had wind damage to our soft covers and the job was completed very well.
assistance from staff at Club marine was great and completed promptly.
we were then contacted to make sure we were satisfied. A job well done.
Thanks club marine.

Club Marine were very easy to deal with,
From when I made the claim, to the interactions with the repair company through to the follow up. I hadn't made a claim before and I was surprised how fast the repars were complete and I was able to use my boat again.
Thank you Club marine for making my experience less stressful.
Regards Blethyn Mitchell

Very easy company to deal with good value. Found it very easy to pay and fortunately
Have never had to make a claim and hopefully never will. We only use our boat on
A few days each year but as we have water skiers must have the liability cover that this
Policy officers

I would like to thank CMI for the professional manner in which my recent claim was managed. The speed, efficiency, diligence and support provided by the CMI team was commendable. I will recommend CMI at every opportunity.

Policy was easy to set up but unfortunately I was underinsured as the suppliers were not willing to supply a bottom section on the mast and wanted to supply a complete mast.
Every one from the Club Marine Consultant to the Assessor David were very understanding and helpful in this claim

very hard to find where to perform policy renewal online. after going through the website 3 0r 4 times i found it in a tiny subscript on the bottom of the whole page with a couple of dozen other items . Surely one big upfront RENEW YOUR POLICY button wouldn't be that hard.

I was able to lodge a claim immediately over the phone. Their follow up was good and they approved the repairs as soon as the quote was in. Also they dont finalise the claim until you are happy with the repairs.

I am very impressed and thankful for the way that my claim had been handled by Club Marine Staff.
Club Marine followed up with update emails about my claim, which were regularly sent to me. The turn around time was a bit longer than expected to get my boat back to me, but was understandable, and had nothing to do with how my claim was handled by Club Marine Insurance. As I am asked not to post personal details, I would just like to point out how great the individual that handled my claim was.

good to be let know about up coming inspection for inboard boat 12 months lead would of been good to have the list of places the inspection can be done

Originally thought I might not be covered in policy but very happy to find out I was. I knew the motors age and thought it might be written off, I was over joyed that it got fixed. Only downside when also told after claim he had to also replace waterpump which was a extra 150 dollars out of pocket

My policy has been easy to set-up and to renew and the options given great. When the need to make contact with Club Marine it has been easy and the people I have dealt with have been very efficient and helpful. Keep up the great work guys.

The claim process was fairly smooth and CM personnel were easy to deal with and well informed on what was covered and what was not. The 3rd party claims assessor was also a good lad who wanted the facts and went about completing his report in a timely fashion

We have had 2 policies for a while and yes it was easy to set up. We have just made a claim for our boat and in a stressful time of our lives, Club Marine and the assessor who attended (Daryl Thompson) stepped in and fixed it all. They were friendly and professional from start to finish and the communication was terrific. They handled it all, from the time I phoned the stress was just taken away and now our boat is back good as new. Highly recommend :)