Club Marine Insurance

My boat got the engine compartment flooded due to hose clamp failure (corrosion). Club Marine assigned an assessor to review my claim and after checking the boat service records, they approved my claim even though corrosion is not covered in the policy. Great outcome and I strongly recommend Club Marine.

The policy was ongoing and would always use club marine. They handles the claim without any problems. Were efficient, polite and constantly gave feedback as to the status of the claim

After picking up a new boat 7 days into the new policy i had a major prop impact off the coast of NSW .
Club marine from the moment i called to report the damage to the payment of the claim was hassle free and there was no issue ( note this was a 50k claim for repairs ) highly recommend

Policy was easy to set up, I needed to get my boat revalued which made my premiums dearer, but I'm glad I did. My claim was dealt with immediately & resolved inside a week. Compassion for my incident by Club Marine was really appreciated.

Value for money on the policy and very easy to set up!
They are prompt and helpful when comes to claims!
I claimed for a faulty engine repare and they approved and paid directly the marine mechanic to do the repairs required!

I am satisfied with the process which was undertaken firstly by myself, then the assessor and finally with my claims officer who stayed connected through the work carried out and the claims process.

Heading up the West Coast in WA, my 11.2 metre Northshore hit a reef and sank.
Club Marine were terrific, they efficiently handled my claim and paid out promptly, highly recomended.

My yacht was broken into and various items stolen and electronic equipment ripped out. I dealt with Amanda Mongan in the claims department and the level of service was exceptional.

From the very start club marine were proactive in making contact with us after the flood. The entire process from lodging the claim and payment was made easy by Paul Harrop and Michael Johnstone. They were sympathetic and professional ensuring all boxes were ticked.

Great value, and helped me though my claim. This was the first time I have owned a boat so when I had an accident with my trailer, they were great, from Roadside assist through to finalising the claim.

Customer service was exceptionally poor, kept hanging up on us, we called multiple times and had to explain multiple times over and over again what we needed, to be put on hold and then hung up on.
we were happy to pay the extra money for the tow home.
Eventually we got a message saying tow truck would be there within 60 minutes, 3 hours later we are still stuck on the side of the road. we called multiple times again to be left on hold and hung up on, then to be told the tow truck hasn't even left this was 2 hours after the message saying it ...

I’ve been with club marine for many years paid my insurance on time, I make a claim on a sounder and the claims officer [Name Removed] plays hard ball . I just canceled my insurance with club marine today due to [Name Removed] in claims. Thanks for taking my money over the years and no customer service, no help , no phone call from [Name Removed] only an email, phone calls from his colleagues but not him himself . All he wanted to do is play the insurance dance . I like my crabbing and fishing on the weekend as I work during the week, [Name Rem...

I recently had my first claim in over 30 years. The team at Club Marine were amazing. The speed and ease of every step was professional and without delay. I am very grateful to Club Marine and would highly recommend them to anyone looking for insurance for there vessel.

I have made 2 claims in my time as a club marine customer. Each claim was approved with no fuss which is exactly what you want from an insurance company.

Hit a log in the Murray in my ski boat on Jan 2. Got the repairs done in Corowa the next day. Documented the work and provided photos of the damage and repairs. Submitted the claim and had it paid within a week. Happy with the claim process and response.