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Club Marine Insurance
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I wish they did all insurance
Not often I ever do a review,Club Marine have been the best insurer I’ve ever dealt with.
Even answering the simplest questions on the weekend with people I can understand .Thanks
Great policy.
It was easy to set up policy. It appears to be good value. It’s too hard to get to thirty words. So so so so so so rubbish to get there
Job well done
Lodged a claim, prompt service from Club Marine, assessor punctual and very helpful. Claim processed, repairer efficient and very neat. Wasn't an easy job tradesmen handled it with ease. Couldn't ask for more.
Thanks
Hi Peter,
Thanks for the wonderful feedback! We strive to make our claims process easy, efficient and professional. So glad we could help you in a time of need. Enjoy your boating!
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Best experience with a claim ever
Lost 2 very expensive rods to a rouge wave in pitch black waters 3 days later club Marine replaced them with little to no questioned ask. The experience was flawless. The communication and prompt service is second to none. Highly recommend Club Marine.
Hello Steve,
What wonderful feedback, thank you. We do pride ourselves on providing an easy, quick and professional service for our members. So glad we met your expectations. Enjoy your boating and fishing!
Please Don't Insure With These Jokers
My experience with Club Marine has been nothing but painful from start to finish. Club Marine have denied part of my claim in regards to my trailer saying it was " General Wear & Tear " & " Lack Of Maintenance " on my behalf.
As you can see by the photo's the trailer has broken through the actual steel section from no fault or negligence on my behalf. The trailer also passes it's yearly NSW pink slip inspection ( which means it was road worthy ? )
This boat is also my " pride & joy " with anything that require's attention or maintenan...
Hi Brendan,
We understand how you may be disappointed on the outcome of your claim. We do not like to deny claims, in fact we paid out 96% of our claims in the last year and although our policy covers...
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- 3 reviews
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Disgraceful
Lodged claim.
Denied surprise , surprise. Only time I heard from them is when I ring to check how claim was going.
After nearly 2 months I was emailed telling me my claim had been denied.
Another blood sucking insurance company doing what they do best , taking and making you feel covered then when it comes to you needing help they turn there back.
Never again
Hi James.
We understand how you may be disappointed with the outcome of your claim. We do not like to deny claims, in fact we paid out 96% of our claims in the last year, and although our policy cove...
Satisfied customer .
Great company to deal with. Recently Sold my boat cancelled my policy, refunded balance was paid instantly and without fuss. Professional & courteous. Will be back when I get a new boat.
Hello Chris,
Thank you for your wonderful feedback! We strive to provide an efficient and professional service to our members. Please call us when you have your new boat!
Poor service. Don’t use Club Marine. Use RAC
Do not insure your boat with this company. You may as well throw your money away because they will find every excuse not to pay up using the term ‘It’s wear and tear’. Poor service. 6 weeks wait to have a claim to be processed. No communication. RAC insurance is the way. Matthew Bell of Western Australia. I wouldn’t even give Club Marine 1 star rating if I could on this review, that’s how bad they are.
Hi Matthew, I’m sorry to hear that you were unhappy with the original claims decision, I believe a review of your claim by our Internal Disputes Resolutions process overturned the claims decisions and your claim is now underway.
Nearly 4 months on since I first made my claim ( February) I am still no closer to have my boat repaired. My boat has now been layed up for 4 months now with no compensation or even sorry for that. I ...
Read morehave now been offended even more by an independent assessor, and through a Club Marines Case Office , an estimated cost of repairs ( not even a quote ) of , ready for this, $460. I am so offended by this insult I am going to have to get a third party involved to represent myself. I get lie after lie from Club Marine and every excuse under the sun. Don’t use these mob of thieves cause that’s all they are. This is my first ever claim from any insurance company ever in my 43 years of life and I can’t believe this is the way I am being treated. I am totally in shock but am wide eyed about the situation and outcome I am trying to achieve. What ever happened to good old fashioned customer service. Club Marine. I’m not happy.Just fix my boat with the original quote and be done with it. You have a duty of care to repair my boat so it’s safe for my family and I to use once again without any further issues. Not just a bandaid repair of $460. Your insulting. Matthew Bell. Subject.Club Marine are now breaking down “Their”authorised repairers original quote that was submitted on the 16th of February 2021 waiting for words like, altering, strengthening or modifying so they can ge...
Read moret out of this claim. They are saying that they will return my boat to a Pre Loss State for $460. Just wiggle and try and get out of this one with your SUB CONTRACTOR assessor trying to find key words to not pay up a legitimate insurance claim. I have emailed and made phone calls every day, but have never had a phone call back or an email unless I call or email again for an update in progress. Poor service. Poor, poor service and I am going to keep letting everyone know. Anyone reading this feedback, please jump on board if you are facing the same poor service because nothing is going to change without calling Club Marine out.
Great Service
Had a recent major incident with my boat, where it was unfortunately a total loss. I found the service received to deal with the claim to be professional and hassle free. A genuine thank-you for taking a difficult situation and removing many of the headaches.
Thanks for the great feedback! Sorry to hear about your traumatic incident. We do pride ourselves on providing a professional and efficient service for our members when it really counts. So glad we could help you in your time of need.
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online policy renewal
Super easy to update your policy when its time for renewal. Any changes are easy to do, it was the easiest policy renewal online that I've ever done. Changes like changing lay-up, magazine subscription, etc are done with no hassle at all. And I've also taken the boat off lay-up for a month or 2 mid policy and that was quick and easy to do too.
Hi Jo,
Thanks for the wonderful feedback! We do try and ensure our products meet the needs of our members. So glad we have met your expectations and can make it easy for you! Enjoy your boating!
Insurance that we need
Policy is good value . I set up policy about 17 years ago so i cant remember if it was hard or not. My claim was resolved as quickly as I would expect and was handled very well.
Hi Dean,
Thank you for the great feedback. We do try to provide an service that is easy, fast and professional that will meet the needs of our members when it really counts. So glad we have met your expectations. Enjoy your boating!
Very good service
I did some damage to the bow of my boat. The team at club marine were very flexible and easy to deal with on the claim. Would highly recommend them to others.
Hello Ben,
Thank you for the great feedback and recommending Club Marine to others. We do strive to make the claims process easy, professional and tailored to the needs of our members. Enjoy your boating!
Great service. Easy claims process
Made a claim and it took three weeks to settle. Claims person did a great job, made it very easy. Able to get boat trailer fixed by my own mechanic.
Hello Mark,
Thank you for your wonderful feedback. So glad your claims experience was hassle free. We do pride ourselves on providing an easy, flexible and professional service for our members when they really need it. Enjoy your boating,
Kept taking funds from direct debit then forgot to reimburse the entire amount.
Had to phone several times to chase up my reimbursement, when the funds came through it was supposed to be $521.73, they only paid $231.88. I phoned to chase up the remaining funds and was informed the credit department 'pressed the wrong button'. This is quite an embarrassing excuse and if I hadn't followed up myself, I don't believe Club Marine would have had the decency to amend themselves.
Hi Trent, I'm sorry to hear that you haven't had the best experience with us this time. We certainly aim to provide the best service possible. We have reviewed your feedback and would be happy to disc...
Read moreuss this further with you. Please contact us on 1300 00 2582 and request to speak to myself if you wish to discuss this further. Thanks, Samantha.
Great service at a value for Money rate as you cant put a price on Boating
I have used Club Marine Insurance on several vessells now and have been Totally satisfied
I lodged a claim and the issue was resolved in 7 days , great service Guys
The locxal Marine agent did wonders in getting me back in the water - Cheers
Hello Blair,
Thanks for your feedback and loyalty to Club Marine. We strive to provide an easy, efficient and professional service to our members, especially in a time of need. So glad we could get y...
Always mate
I have another Boat , Barra Boat about to be registed and will need to insure it...
Read more make - Penguin LOA - 5.5M Power - 90 HP Yammy outboard Trailer - Trailit multi roller - new axle , hubs , brakes ect I reckon its worth around $14000 Can you send a quote pleaseHi Blair,
Sorry we missed your response.
If you have not already, please call 1300 00 2582 to speak directly with one of our Sales Team to arrange a quote.
Thank you.
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Details
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Hello Gary,
Thanks for the great feedback! We do try and make it easy for our members and provide products that are meet our members needs. Enjoy your boating!