926 reviews
Great experience – Outstanding service from the Clubmarine staff. Very friendly, knowledgeable and went out of their way to assist with getting my new policy done in the time I required. Been with Clubmarine for over 10 years and never had a problem. Show reply
extremely poor customer service provided by my case manager, who a number of time questioned the claim, ownership of the vessel and poor response time even though he has spoken to the repairer in the process.
Reviews with attachments
I have been impressed how well Club Marine addressed my out of pocket costs associated with a violent storm on Bribie Island on 24 November 2025 which shredded my custom made boat cover and in the process lifted my boat off its pontoon roller supports. Costs claimed were fully met within 4 weeks from lodging my claim. Show details · 1
Club Marine Insurance was extremely helpful and speedy in processing the claim - i would have no hesitation in recommending them to anyone. Show reply
From start to finish claim excellent 100% customer service great Show reply
From the initial call to make a claim with Club Marine it was pretty simple. They were helpful in guiding me as what to do. The process was pretty easy they organised a number of companies to call as i had no idea of where to go to get quotes etc. They arranged an independent assessor to come out before proceeding with the claim as there were a… Read more · 1
few deep scratches on the hull and impact damage as well. Once approved i did nothing till i was advised to pick up the vessel. The whole time Club Marine namely [Name Removed] was in contact with me checking up to see what was happing and once i had the vessel back, was i happy with what had been done. I said yes very happy and appreciated what they had organised. The end result was a good looking vessel again.
Just so easy to make a claim, thanks club marine Show reply
Prompt service and quick turnaround on claim. Thank you for your help Show reply
We made contact with a submerged object causing serious damage to our motor. Never having made a claim before, we were unsure how it would go. We had heard some horror stories of dealing with insurance claims. I can't explain how easy Club Marine were to deal with. We were appointed a contact and they helped us through the process. Our boat was… Read more · 1
under insured (our fault) and they helped us through what could have been the end to our family skiing/boating for an extended time. I will be staying with them now our boat is repaired. We won't even miss a season skiing.... thanks to everyone at Club Marine.
Claim raised over the phone a few months following incident as I was unable to lift vessel quickly to determine damage. However, given the grounding incident was logged and eventual damage photos were definitive an assessor was actioned quickly, and they were very helpful and professional to coordinate a satisfactory conclusion. Show details · 1
Positive reviews
Having to comprehend what happened to my motor was devastating and took me a while to realise the enormity of the repair. My mind and stress was put at ease the moment I spoke to Club Marine and the amazing care, compassion and service I received was truly comforting. I cannot express my total satisfaction for the process and how quickly they… Read more · 1
responded, unlike any insurance company I have ever had to deal with, Your assessor Paul was incredible and hats off to you Club Marine for having such amazing professional caring people in your organisation. Again a huge thank you from myself and family for you going above and beyond my expectations.
Today, I spoke with Kylie M concerning the renewal of my Tinnie insurance, particularly re the annual fee. Kylie was very professional and helpful. She re-examined and subsequently clarified a few details concerning my boat and this resulted in a much more pleasing outcome financially for me. I could not be more pleased with both Club Marine and especially Kylie. Thank you very much. Regards, John Flynn Show reply
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From the start of the process till the close out Club Marine have been nothing but helpful. Even though my claim took a few months to resolve this was not Club Marines fault. They continually reached out to the supplier for updates on my behalf. For boat insurance there is only 1 insurer and that is Club Marine Show reply
Negative reviews
We are incredulous at this recent layup change being enforced by Clubmarine Insurance! We have been insuring our trailer sailer with Clubmarine happily for 28 years, until this year. We typically have the boat stored on its trailer at St.Kilda Marina for 6 months during sailing season, then we store it in a secure caravan/boat storage yard for 6… Read more
months lay up during winter.
Clubmarine advised us this year that to gain their layup deduction rate, required the boat to be stored in its own individual secure storage. Being stored in a conventional secure caravan storage yard with other boats/caravans was not acceptable any more. This effectively increased our insurance premium from $595 up to $730. We have since changed to RACV Marine insurance that does provide the normal layup discount. Recommend that boaties requiring winter lay up, find another insurance company!
Have insured with them for 7 years(No Claims), one day late renewing policy and renewal was declined. The river in Rockhampton is flooding. I don't moor my boat in the river, it is kept at my house which is well out of any flood zones here in Rockhampton. IT'S A BOAT. What a Customer Service!!
Hi Michael, Thank you for reaching out to… Read more
Very disappointed with the service provided from club marine, boat has been at repairer for almost 6 months so far, have provided quote after quote as requested and only offered small fraction of repair bill, 14 years of paying for insurance that isn’t there for me when I need it. Will be changing providers. Show details
Hello Tom, We recognize that it can be… Read more
Recent reviews
I recently went through the process of filing an insurance claim, and I couldn’t be more satisfied with the experience. From start to finish, the entire process was handled with professionalism, efficiency, and genuine care. The claims team was incredibly responsive and kept me informed at every stage, which made what could have been a stressful… Read more · 1
situation feel straightforward and manageable. They explained everything clearly, answered all my questions promptly, and ensured I understood what to expect.
What stood out most was how quickly the claim was assessed and approved. The turnaround time exceeded my expectations, and the settlement was fair and hassle-free. It’s reassuring to know that when it really matters, the company delivers on its promises.
Overall, I’m very impressed with the level of service and support I received. I would highly recommend them to anyone looking for reliable and customer-focused insurance.
“Fantastic to deal with—getting insurance for my Wakesetter boat was quick and straightforward. Unfortunately, I had to make a claim due to some damage, but the entire process was smooth and hassle-free. Communication throughout was excellent.” Show reply
I have been with Club Marine for many years I have had a claim and they were so good at helping me with the claim I could not have been happier with them they were all very professional if you need insurance you cant go past this company . Show reply
Our experience with Club Marine has been fantastic. From the point we made a claim they promptly commenced the claim process and kept me informed the entire way. I would certainly recommend Club Marine for any new boaty. Show reply
Historically I have found Club Marine to be responsive and proactive. For this claim, the delay in processing was uncharacteristically delayed (3+ weeks) and required me to be following up. Show reply
Find out how Club Marine Insurance compares to other Boat Insurance
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Could not be happier with the service provided by club marine. They were quick to respond to my claim and communicated respectfully and with resolution. The person doing the repairs on my boat was also pleased with response time and communication from club marine. I would not hesitate to recommend club marine for their knowledge and customer… Read more · 1
support in relation to marine insurance. I thank them respectfully and sincerely for their actions and response to my claim. From their front line communication and the people behind the scenes they are great team who exibit their long time experience with customers. Thankyou club marine.. as much as I like dealing with you I will continue with my insurance coverage and hope I dont need your services again. Absolutely fantastic and a releif to know that I have the best insurance provider and I would never use any body else. Thankyou to the club marine team. ⁹
From the time of my first enquiry about the hail damage to the bimini and other covers things went very smoothly . Kynat was extremely helpful . Club Marines part of the claim was very prompt , only delays were getting materials and labor over the holiday period . I have renewed my policy for 2026 and plan to continue to do so in future. Thank you ,Peter Longden Show reply
I was a customer for 4 years. The premium was competitive I unfortunately had an incident with my boat, and Club Marine were great. They arranged an assessment quickly, and were efficient and responsive in arranging for the claim to be processed and ultimately paid out Recommended I would use them again Show reply
Had a fantastic experience with Club Marine recently. I had to make a claim on my boat and the process was surprisingly quick and easy. The service felt genuinely personalized rather than just being another policy number. Highly recommend them for any boatie Show reply
My boat got damaged when we were away to the point i had to make a claim. When i made the claim it was easy and through the process of getting the repairs done there was more damage disvovered by the repairers. I had to add exta items to my claim and a simple phone call and submitted quote was all i needed. From the day of the claim and all the… Read more · 1
way through Club Marine were are pleasure to deal with. The 3 trades that were needed even commented how seamless and easy Club Marine were to deal with. Kynat was in charge of my claim and she was a pleasure to deal with. She took her time to listen to how the damage occured and the added damage claim was simple for her.
The best!! Not one to leave reviews but after my experience with Club Marine it is the least I can do. We purchased our boat 6 months ago. We had this 26ft cruiser Pre Inspected by a Marine Surveyor with amazing results. 100% of the boat service history is with the manufacturers service centre. Three months after owning our boat disaster struck!… Read more · 1
We had our boat serviced and a week later the engine had completely ceased! At this point we had only been a customer of Club Marine for three months and looking at a repair bill in the tens of thousands of dollars. We contacted Club Marine, who were absolutely amazing! They made us feel at ease, they were very helpful and did all the work for us. Our claim was accepted and a brand new engine has been installed in our boat. We are so grateful and appreciative of Club Marine and their staff! Life long customer here that's for sure! Thanks for reading my review guys and gals, do not hesitate signing up with Club Marine is my best advise, Happy boating everyone!
i think club marine is an excellent boat insurance company easy to deal with and ready to assist with any enquires my boat insurance was value for money i was with them for 18yrs and i will definitely reinsure with them when i get my new boat Show reply
Excellent service and no arguments with repairers. Not a fault of Club Marine but a fault of mine in not reading policy documents in detail beforehand: worth highlighting that once boat is on trailer and attached to vehicle and moving, 3rd party damage by boat or trailer not covered by the policy so you need to claim (and use 2nd excess payment)… Read more · 1
the 3rd party damage with car insurer. Note this my personal non-professional understanding of the policy. Key take-away message: read the policy document properly beforehand.
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Hi Alan We are very sorry that our pricing… Read more (+1 reply)