938 reviews
AI reviews summary
Club Marine Insurance maintains a highly positive reputation among boat owners, characterised by efficient claim processing and supportive customer service. Most users report seamless experiences from policy renewal to claim settlement, frequently praising the staff's professionalism and empathy during stressful events. While the majority of feedback is exemplary, a small segment of users has highlighted significant frustrations regarding claim delays and specific policy changes.
Pros
- Exceptional Customer Support: Staff members, particularly those in the claims and renewal departments, are frequently cited for being professional, patient, and proactive in their communication.
- Efficient Claims Handling: Many users experienced rapid approvals and settlements, with some claims being processed and approved in as little as 24 hours to three weeks.
- Streamlined Repair Coordination: The insurer demonstrates strong integration with repair networks and assessors, often liaising directly with tradespeople to simplify the process for the policyholder.
- Supportive During Emergencies: Users reported high levels of satisfaction with the company's response to major incidents, including salvage operations, storm damage, and engine failures.
Cons
- Communication Breakdowns: A minority of users reported lengthy delays (extending to months), poor transparency, and the need to constantly chase the company for updates on active claims.
- Policy and Layup Changes: Recent changes to "layup" discount requirements—specifically regarding individual secure storage—have led to increased premiums and customer dissatisfaction.
- Depreciation Schedules: Some users were surprised by out-of-pocket expenses due to depreciation schedules applied to repairs, which differ from typical automotive insurance expectations.
- Claim Disputes: Occasionally, long-term customers reported frustration with claims being initially declined or only partially covered after years of loyalty.
Verdict
Club Marine Insurance is highly regarded for its customer-centric approach and its ability to handle complex marine claims with speed and professionalism. It is an excellent choice for boaties seeking reliable coverage, though customers should carefully review specific policy terms regarding layup discounts and depreciation to avoid financial surprises.
What an amazing group of people! I am amazed at the level of service and professionalism that i received from the claims team. Excellent communication and clear communication make a world of difference when things get tough to handle sometimes. I have been with Clubmarine for many years and this year i needed to make my first claim and it really… Read more · 1
shows what sort of an organisation/insurer you are dealing with when it comes to claims. I am really impressed. Thanks so much!
I cannot thank club marine enough for there help and guidance through my new jet ski repairs due to damage caused by accident.. I was helped and updated every step of the way and put my mind at ease from start to finish, I would highly recommend as your chosen insurer for watercraft. Very pleased with results from repairs also within 3 weeks. Happy customer here Show reply
Our 50+ year-old yacht was struck by lightning late last year, and being on a swing-mooring in Moreton Bay was difficult to access for quotes and repairs. Our insurer Club Marine was understanding in allowing cosiderable time for diy repairs to be made, to allow safe passage to a shipyard for quotes, repairs and prompt claim settlement. Thank you… Read more · 1
Club Marine and particularly Marine and Leisure Assess Australia P/L for understanding the large variation in values of near-vintage GRP production boats and saving ours from the wrecking yard.
Reviews with attachments
I have been impressed how well Club Marine addressed my out of pocket costs associated with a violent storm on Bribie Island on 24 November 2025 which shredded my custom made boat cover and in the process lifted my boat off its pontoon roller supports. Costs claimed were fully met within 4 weeks from lodging my claim. Show details · 1
Club Marine Insurance was extremely helpful and speedy in processing the claim - i would have no hesitation in recommending them to anyone. Show reply
From start to finish claim excellent 100% customer service great Show reply
From the initial call to make a claim with Club Marine it was pretty simple. They were helpful in guiding me as what to do. The process was pretty easy they organised a number of companies to call as i had no idea of where to go to get quotes etc. They arranged an independent assessor to come out before proceeding with the claim as there were a… Read more · 1
few deep scratches on the hull and impact damage as well. Once approved i did nothing till i was advised to pick up the vessel. The whole time Club Marine namely [Name Removed] was in contact with me checking up to see what was happing and once i had the vessel back, was i happy with what had been done. I said yes very happy and appreciated what they had organised. The end result was a good looking vessel again.
Just so easy to make a claim, thanks club marine Show reply
Prompt service and quick turnaround on claim. Thank you for your help Show reply
We made contact with a submerged object causing serious damage to our motor. Never having made a claim before, we were unsure how it would go. We had heard some horror stories of dealing with insurance claims. I can't explain how easy Club Marine were to deal with. We were appointed a contact and they helped us through the process. Our boat was… Read more · 1
under insured (our fault) and they helped us through what could have been the end to our family skiing/boating for an extended time. I will be staying with them now our boat is repaired. We won't even miss a season skiing.... thanks to everyone at Club Marine.
Claim raised over the phone a few months following incident as I was unable to lift vessel quickly to determine damage. However, given the grounding incident was logged and eventual damage photos were definitive an assessor was actioned quickly, and they were very helpful and professional to coordinate a satisfactory conclusion. Show details · 1
Latest follow-ups
Today, I spoke with Kylie M concerning the renewal of my Tinnie insurance, particularly re the annual fee. Kylie was very professional and helpful. She re-examined and subsequently clarified a few details concerning my boat and this resulted in a… Read more · 1
much more pleasing outcome financially for me. I could not be more pleased with both Club Marine and especially Kylie. Thank you very much. Regards, John Flynn
Follow-up · Follow-up review. As my boat is always moored and I do not have a trailer, this resulted in a premium reduction. An examination of my level of public liability also resulted in a further reduction. The total saving to me was significant and personal. I hope this is helpful to potential insurers. John Flynn
Find out how Club Marine Insurance compares to other Boat Insurance
Know better, choose better.
The best!! Not one to leave reviews but after my experience with Club Marine it is the least I can do. We purchased our boat 6 months ago. We had this 26ft cruiser Pre Inspected by a Marine Surveyor with amazing results. 100% of the boat service… Read more · 1
history is with the manufacturers service centre. Three months after owning our boat disaster struck! We had our boat serviced and a week later the engine had completely ceased! At this point we had only been a customer of Club Marine for three months and looking at a repair bill in the tens of thousands of dollars. We contacted Club Marine, who were absolutely amazing! They made us feel at ease, they were very helpful and did all the work for us. Our claim was accepted and a brand new engine has been installed in our boat. We are so grateful and appreciative of Club Marine and their staff! Life long customer here that's for sure! Thanks for reading my review guys and gals, do not hesitate signing up with Club Marine is my best advise, Happy boating everyone!
Follow-up · Hi, thanks for reading my review. I hope it was useful ☺️ I was contacted and advised about some questions readers have of my experience. So I thought I would return and answer these for you below. Happy boating everyone! *Water entered the engine causing it to cease. *Claim did take longer than I would have liked but no fault of Club Marine whatsoever. *No temporary boat was offered.
Positive reviews
I wish to express my appreciation to Club Marine for the excellent service and support offered after incurring major damage to my vessel. The service was seamless and professional. I would highly recommend Cub Marine to anyone considering insuring their yacaht/boat. Show 3 replies
Recently phoned club marine for boat insurance, spoke with a lady (sorry think her name was Kylie) she was very helpful, patient, I was very impressed with her phone mannerisms, highly recommend club marine .. Show reply
I have been with Club Marine for 3 years now and sadly have had 2 claims, however the process and the support received has been amazing. A huge shout out to Nancy, claims officer, who was so supportive through the entire claim. I was kept informed and any questions answered. I fully endorse Claim Marine as professional and supportive and will… Read more · 1
always recommend them to anyone who asks "Who's the best Marine Insurance Company". Thank you Club Marine. Jason and Steven Murphy.
Negative reviews
Honestly can’t express how disappointing my experience has been dealing with Club Marine and the repair process following damage to my boat. What should have been a straightforward insurance and repair claim turned into months of stress, uncertainty, poor communication, and constant chasing for answers. I spent an incredible amount of time trying… Read more
to get clarity around repairs, approvals, responsibilities, timelines, warranties, and even basic information about what work was actually being carried out.
The biggest frustration was the lack of transparency and accountability throughout the process. I often felt like I was the one managing the claim instead of the insurer and repair network doing it professionally. There were ongoing concerns about the quality and scope of repairs, confusion around damaged components, delays, and difficulty getting direct answers to reasonable questions.
As a boat owner, you place trust in your insurer to support you during a stressful situation. Instead, the experience left me exhausted, financially impacted, and with very little confidence in the overall process.
I understand repairs and insurance claims can be complex, but communication, honesty, and customer support should never be this difficult.
Lastly, the repairs are still not complete, and I haven't even received communication From Club Marine to see if they are!
I hope this feedback encourages improvements because no customer should have to go through this level of frustration simply trying to get their boat repaired properly.
extremely poor customer service provided by my case manager, who a number of time questioned the claim, ownership of the vessel and poor response time even though he has spoken to the repairer in the process.
Hi Mark, We are sorry that you have not… Read more
We are incredulous at this recent layup change being enforced by Clubmarine Insurance! We have been insuring our trailer sailer with Clubmarine happily for 28 years, until this year. We typically have the boat stored on its trailer at St.Kilda Marina for 6 months during sailing season, then we store it in a secure caravan/boat storage yard for 6… Read more
months lay up during winter.
Clubmarine advised us this year that to gain their layup deduction rate, required the boat to be stored in its own individual secure storage. Being stored in a conventional secure caravan storage yard with other boats/caravans was not acceptable any more. This effectively increased our insurance premium from $595 up to $730. We have since changed to RACV Marine insurance that does provide the normal layup discount. Recommend that boaties requiring winter lay up, find another insurance company!
Hi Alan We are very sorry that our pricing… Read more (+1 reply)
Recent reviews
I am very pleased with Club Marine Insurance. They make things so easy. Also, Andrew from Marine Creations was so good to deal, with their work was amazing! I have found my new marine mechanic. Show reply
I recently went through the process of filing an insurance claim, and I couldn’t be more satisfied with the experience. From start to finish, the entire process was handled with professionalism, efficiency, and genuine care. The claims team was incredibly responsive and kept me informed at every stage, which made what could have been a stressful… Read more · 1
situation feel straightforward and manageable. They explained everything clearly, answered all my questions promptly, and ensured I understood what to expect.
What stood out most was how quickly the claim was assessed and approved. The turnaround time exceeded my expectations, and the settlement was fair and hassle-free. It’s reassuring to know that when it really matters, the company delivers on its promises.
Overall, I’m very impressed with the level of service and support I received. I would highly recommend them to anyone looking for reliable and customer-focused insurance.
Find out how Club Marine Insurance compares to other Boat Insurance
Know better, choose better.
“Fantastic to deal with—getting insurance for my Wakesetter boat was quick and straightforward. Unfortunately, I had to make a claim due to some damage, but the entire process was smooth and hassle-free. Communication throughout was excellent.” Show reply
Having to comprehend what happened to my motor was devastating and took me a while to realise the enormity of the repair. My mind and stress was put at ease the moment I spoke to Club Marine and the amazing care, compassion and service I received was truly comforting. I cannot express my total satisfaction for the process and how quickly they… Read more · 1
responded, unlike any insurance company I have ever had to deal with, Your assessor Paul was incredible and hats off to you Club Marine for having such amazing professional caring people in your organisation. Again a huge thank you from myself and family for you going above and beyond my expectations.
From the start of the process till the close out Club Marine have been nothing but helpful. Even though my claim took a few months to resolve this was not Club Marines fault. They continually reached out to the supplier for updates on my behalf. For boat insurance there is only 1 insurer and that is Club Marine Show reply
I have been with Club Marine for many years I have had a claim and they were so good at helping me with the claim I could not have been happier with them they were all very professional if you need insurance you cant go past this company . Show reply
Our experience with Club Marine has been fantastic. From the point we made a claim they promptly commenced the claim process and kept me informed the entire way. I would certainly recommend Club Marine for any new boaty. Show reply
Historically I have found Club Marine to be responsive and proactive. For this claim, the delay in processing was uncharacteristically delayed (3+ weeks) and required me to be following up. Show reply
Could not be happier with the service provided by club marine. They were quick to respond to my claim and communicated respectfully and with resolution. The person doing the repairs on my boat was also pleased with response time and communication from club marine. I would not hesitate to recommend club marine for their knowledge and customer… Read more · 1
support in relation to marine insurance. I thank them respectfully and sincerely for their actions and response to my claim. From their front line communication and the people behind the scenes they are great team who exibit their long time experience with customers. Thankyou club marine.. as much as I like dealing with you I will continue with my insurance coverage and hope I dont need your services again. Absolutely fantastic and a releif to know that I have the best insurance provider and I would never use any body else. Thankyou to the club marine team. ⁹
From the time of my first enquiry about the hail damage to the bimini and other covers things went very smoothly . Kynat was extremely helpful . Club Marines part of the claim was very prompt , only delays were getting materials and labor over the holiday period . I have renewed my policy for 2026 and plan to continue to do so in future. Thank you ,Peter Longden Show reply
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Kris We are sorry that you have not had… Read more