Club Marine Insurance

What an amazing group of people! I am amazed at the level of service and professionalism that i received from the claims team. Excellent communication and clear communication make a world of difference when things get tough to handle sometimes. I have been with Clubmarine for many years and this year i needed to make my first claim and it really… Read more ·  1

shows what sort of an organisation/insurer you are dealing with when it comes to claims. I am really impressed. Thanks so much!

Club Marine were great to deal with, but me being computer illiterate made it difficult for them to expedite things as the information that they received was all over the place. Show reply

Today, I spoke with Kylie M concerning the renewal of my Tinnie insurance, particularly re the annual fee. Kylie was very professional and helpful. She re-examined and subsequently clarified a few details concerning my boat and this resulted in a… Read more ·  1

much more pleasing outcome financially for me. I could not be more pleased with both Club Marine and especially Kylie. Thank you very much. Regards, John Flynn

The best!! Not one to leave reviews but after my experience with Club Marine it is the least I can do. We purchased our boat 6 months ago. We had this 26ft cruiser Pre Inspected by a Marine Surveyor with amazing results. 100% of the boat service… Read more ·  1

history is with the manufacturers service centre. Three months after owning our boat disaster struck! We had our boat serviced and a week later the engine had completely ceased! At this point we had only been a customer of Club Marine for three months and looking at a repair bill in the tens of thousands of dollars. We contacted Club Marine, who were absolutely amazing! They made us feel at ease, they were very helpful and did all the work for us. Our claim was accepted and a brand new engine has been installed in our boat. We are so grateful and appreciative of Club Marine and their staff! Life long customer here that's for sure! Thanks for reading my review guys and gals, do not hesitate signing up with Club Marine is my best advise, Happy boating everyone!

Great to deal with, have unfortunately had to claim twice for the same thing in 2 consecutive years and they were easy to make a claim and get it sorted in only a few days. Show reply

I've been with CMI since I bought my boat and the price is very reasonable. Got a claim for a broken trailer and they were on to it straight away. Not much info was required as they saw things in a logical way not much ticking a box. Very happy with the service and got a new trailer. I have no intention of changing and thank you for your services. Show reply

Club Marine have been absolutely fantastic with our claim I have spoken to the team as well as emails throughout could not be happier and would highly recommend for your boat insurance Show reply

The worst insurance company I have ever dealt with! I have had to manage and follow up my claim from beginning to end. The claim was finally partly approved however 3 weeks on I am still awaiting payment. Now no one is responding to my emails and phone calls.

Totally hopeless service. The worst. Penny pinching after 30 years of paying them. 5,000 excess and no replacement, only repair for a duckboard. Highly recommend you go elsewhere.

Honestly can’t express how disappointing my experience has been dealing with Club Marine and the repair process following damage to my boat. What should have been a straightforward insurance and repair claim turned into months of stress, uncertainty, poor communication, and constant chasing for answers. I spent an incredible amount of time trying… Read more

to get clarity around repairs, approvals, responsibilities, timelines, warranties, and even basic information about what work was actually being carried out.

The biggest frustration was the lack of transparency and accountability throughout the process. I often felt like I was the one managing the claim instead of the insurer and repair network doing it professionally. There were ongoing concerns about the quality and scope of repairs, confusion around damaged components, delays, and difficulty getting direct answers to reasonable questions.

As a boat owner, you place trust in your insurer to support you during a stressful situation. Instead, the experience left me exhausted, financially impacted, and with very little confidence in the overall process.

I understand repairs and insurance claims can be complex, but communication, honesty, and customer support should never be this difficult.

Lastly, the repairs are still not complete, and I haven't even received communication From Club Marine to see if they are!

I hope this feedback encourages improvements because no customer should have to go through this level of frustration simply trying to get their boat repaired properly.

Club Marine are very competitive prices on their premiums. They are very easy to deal with and if you run into trouble with your vessel and need to claim. They have fantastic communication in the claims process. This releases the stress of everything involved. I will recommend Club Marine to everyone I know. Show reply

Staff professional, friendly and responsive. Delays to repair caused by Club Marine applying "depreciation" to the claim, which led to a negotiation/dispute process. Ultimately, I'm happy Club Marine covered the repair costs, and the repairer did a great job, but after 11 years with Club Marine I'm now considering other insurers. If you can't trust your insurer to pay out on a small claim ($3,000), what happens if you have a large one?

I was contacted quickly by phone after making my claim online. The claims officer I spoke to was friendly and helpful. The claim was settled quickly without any further stress to what was already a very frustrating time. Overall my experience was very positive, there was consistent and timely communication about the progress of my claim and the claim was settled quickly so the boat was back on the water as quickly as possible. Show reply

Our claim experience with Club Marine was great. From the first call it was super easy. After providing all necessary photos and obtaining a quote to have our boat fixed, our claim was excepted. We were kept up to date with progress and when the work was completed, the payment was super fast. Show reply

Club marine insurance, pleasant and extremely quick to deal with. Lodging to final settlement took about 3mths due to parts not available in the country. Part of the claim was knocked back due to wear and tear , but this was all explained and was no problem. Can only recommend Club Marine Show reply

Very happy with the service by the team at Club Marine following theft of my game fishing kit . Fast efficient and supportive throughout the whole claim process. Back fishing asap much appreciated ! Show reply

Repairs took a long time due to the volume of work the canvas repair shop had on there books, plus I was not well with several medical problems. Club Marine were fantastic, they kept in constant contact & I tried to keep,them fully informed as to the progress. It took ten weeks to get my boat in for the repairs, but now all done, great job, very… Read more ·  1

happy with it. Length of time was not a great problem, being winter months my boat is laid up for a few months. I strongly recommend Club Marine Insurance, I have been with them for twenty years, there service has always been excellent.

I ran into the reef with my boat, at 15 knot, it was pretty scary, i was lucky to make it back to my berth. I took the boat to my mechanic, upon inspection he advised me that the prop shaft was bent and i have also damaged the gear box, the lower unit has to be replaced. I contacted Club Marine and initiate the claim, the process was very smooth,… Read more ·  1

lots of questions was asked, i have provided everything that was required, and they took care of the rest. I thought it was going to be a traumatic experience with the insurance claim, but it was not like that, when it was done, they also called me to make sure that i was happy with the repair. Higly recommend Club Marine.

Cub marines claim process was very easy to navigate, and they kept me informed throughout the whole process and progress of the claim. The correspondence with our preferred repairer was exceptional and the approval and repair was very quick. Show reply

Your 1300 phone number is always busy, so I have tried to amend my boat storage location and your website rejects the address that I wish to provide. Your website wont let me proceed to conclusion. So I am having difficulties communicating with Club Marine. Show reply

recently i had an event with my boat where i needed to engage the Club Marine Team. The team has always been professional, responsive, and easy to deal with throughout the whole process. Their communication is excellent, and they provide genuine peace of mind knowing my boat has been well protected through out this process . I highly recommend… Read more ·  1

Club Marine to anyone looking for reliable marine insurance and outstanding customer service. I'll be ensured to insure my new vessel with the Club Marine Team

I was not looking forward to making the claim but was pleasantly surprised with club marine every staff member was so helpful and caring right thru the hole process the assessor etc all 5 star Thank You club marine Show reply

Insured by Club Marine for a few months when a storm hit and basically ripped the roof off my boat . I was asked to provide quotes. Without hesitation they approved the quote and now the boat is back in the water Show reply

After recently having some of my boating gear stolen, I honestly couldn't have asked for better service from Club Marine. From the very beginning of the claims process right through to the final payout, the entire experience was professional, efficient and stress-free. The team kept me informed every step of the way and genuinely took the time to… Read more ·  1

make sure nothing was overlooked.

What really stood out was how thorough they were. They even double-checked my claim to make sure I had included everything. At the time, I was still waiting on an invoice from one of the suppliers, which unfortunately took around six weeks to come through. Despite the original claim already being processed, once I finally received the invoice and sent it through, Club Marine had no hesitation in adding it to the claim and paying the additional amount.

The entire process was handled quickly, fairly and with excellent communication throughout. It's reassuring to know that when something goes wrong, you have an insurer that genuinely looks after its customers.

I can't thank the team enough for their support and would highly recommend Club Marine to anyone looking for an insurer that delivers when you actually need them.