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Club Marine Insurance
Mark BGordon 2906, ACT
Great service. Easy claims process
Made a claim and it took three weeks to settle. Claims person did a great job, made it very easy. Able to get boat trailer fixed by my own mechanic.
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Trent P.South East Queensland, QLD
Kept taking funds from direct debit then forgot to reimburse the entire amount.
Had to phone several times to chase up my reimbursement, when the funds came through it was supposed to be $521.73, they only paid $231.88. I phoned to chase up the remaining funds and was informed the credit department 'pressed the wrong button'. This is quite an embarrassing excuse and if I hadn't followed up myself, I don't believe Club Marine would have had the decency to amend themselves.
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BlairPilbara, WA
Great service at a value for Money rate as you cant put a price on Boating
I have used Club Marine Insurance on several vessells now and have been Totally satisfied
I lodged a claim and the issue was resolved in 7 days , great service Guys
The locxal Marine agent did wonders in getting me back in the water - Cheers
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Boat Renewal Pain Free and Flexible
Great online service, able to change insured sums and details with immediate recalculated premium without the normal phone call process!
Was a renewal of existing policy but already set up, recalculated premium was competitive with others quoted on same policy and 5% discount for online payment was genuine.
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easy document to complete
From the very begining of ourelation ship it is a good valve policy and easy to set up
The claim for the repair is yet to be processed but i am confident riv ins will do the right thing
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deanMetropolitan Adelaide, SA
- 4 reviews
- 3 likes
not happy
my boat was written off on a road accident on the way home from a fishing trip . a woman veered across the rd and ploughs straight into my boat not at fault claim i pay my exess to start the claim and im paid out value of the boat and trailer . all good i think till i buy a new boat and go to insure it with club marine again end result i lose my rating 1 to rating 3 my premiums go up when i bought a new boat all because they cant recover cost from the other party . if they can reclaim cost i get my rating 1 back and difference in policy price ...Read more
refunded . why do i feel punished for making a claim.. damage to car was repaired thru my car insurance and i still have my rating 1 for that . im glad the lady that hit mas not badly hurt but why should i be punished for her mistake i talked with club marine 3 people kept passing me around im more confused than ever.. insurance dammed if you have it dammed if you dont . as my now rating 3 is on record cant even go to another company without the premiums been more expensive..just feeling frustrated ..Similar opinion? Write a review on ProductReview.com.au!
Excellent claim management
Bill reviewed my claim very quickly and sorted it out without any fuss. The process was easy to navigate and complete. I give them 10 out of 10 for customer service.
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Glen W.Hunter Region, NSW
A mariner's best friend.
After an impact from a whale to my 36'catamaran 2 years ago in a remote coastal area of NSW, CM sent salvage divers from Port Stephens multiple times to carry out repairs so the vessel could travel to Port Stephens to be lifted out.
At the time, it seemed only mechanical damage had occurred.
2 years on and impact fractures appeared. Accessors were sent ASAP and the boat came out for inspection.
A decision was made and repairs commenced immediately.
Very pleased with the fast professional service I received.
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Peace of Mind.
So easy to renew our policy online each year. Policy is well priced and we are a long time client. We like the option of a lay-up period and if we need to use the boat during layup we make a quick phonecall to Club Marine and the policy is updated immediately.
1 comment
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BenPerth, WA
- 2 reviews
- 1 like
Don't do it to yourself
Very average insurance, took over a month to process my claim. So they could have a sub contract asessor help them wriggle out of paying. All this effort to avoid a 3.5k payout, imagine what they would do to get out of a total loss.
Claimed the damage was existing, which was absolutely not true. I even supplied photos of it undamaged before the storm. We now cant get it in the water for summer so have to sell it for what we can get and get another boat if we want to get out. Needless to say new boat is not been insured by club marine.
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Always good service and good value
Have insured with club marine for over 20 years. They are always helpful over the phone and their web page and self service is easy and straightforward. I have made two claims in that period and each time the process was easy and painless. A great insurer that is focussed on service and delivering value to the poloicy owner. Can't speak of them highly enough.
1 comment
Club MarineClub Marine Insurance
Hi JBr,
Thanks for the great feedback, especially from a long term member. We pride our selves on providing a professional service. So glad we could meet your expectations this time.
Enjoy your boating!
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GForceSydney, NSW
- 2 reviews
suzukison
Great service over the phone and online, operator was well adverse in all aspects of the policy and coverage as well as gave advise on how too manage additional costs and improvemnets made to the boat over the past year. Efficient and very cost effective. love receiving the magazines as they offer great boating advise and tips.
1 comment
Club MarineClub Marine Insurance
Hello G Force,
Thanks for the wonderful feedback. We do strive to provide an easy, professional service for our members in a time of need. The Magazine is great. The recipes are good too!
Enjoy your boating
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keithSouth East Queensland, QLD
Happy insured boater
happy with the product have been a client for a number of years with more than one boat insured . the few claims i have had were paid with minimal hassles.
1 comment
Club MarineClub Marine Insurance
Hello Keith<
Thanks for the great feedback from a long term member! So glad we could provide an easy and professional service for you. Enjoy your boating.
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Very prompt service with new boat
Had an accident with my new boat - damaged skeg. Club Marine assisted very quickly to get me back in the water in no time with minimal fuss. Assessed and repaired in just over two weeks. Thanks Club Marine.
1 comment
Club MarineClub Marine Insurance
Hello Peter,
Thanks for fantastic feedback! We strive to provide a professional service that is easy and quick as possible. Enjoy your boating!
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Tim WilliamsHobart, TAS
- Verified customer
Premium price
Premium Price seems a bit high. I don't know about how easy a claim is- I have never made a claim. Club marine should vet some of the people who try to insure boats in poor condition & ensure that the owners are licensed to keep our premiums down.
1 comment
Club MarineClub Marine Insurance
Hello Tim,
Thanks for your feedback. If you wish to discuss this with one of our consultant officers, please call 1300 00 2582. We do offer discounts if you are eligible. May be worth a call?
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Robert CameronSouth East Queensland, QLD
Very Efficient and Prompt Settlement of claim.
Club marine has been great value over many years. For years I enjoyed boating free mishaps. However things change and they have been an important partner when I needed them. They continue their suport when you need them.
1 comment
Club MarineClub Marine Insurance
Hello Robert,
Thanks for the great feedback! We pride ourselves on our professional service and supporting our members when they really need it. So glad we can be there for you.
Enjoy your boating!
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CharlPerth, WA
Quick professional response.
Claim was resolved in 24 hours with no hassles, great experience working with Club Marine on resolving my claim. The claim was handled professionally and quickly allowing me to get back out on the water.
1 comment
Club MarineClub Marine Insurance
Hello Charl,
Thanks for the fantastic feedback! So glad to know we could provide an easy fast service to get you back out on the water! We do pride our selves on being professional and being there f... Read more
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Richard F.Sydney, NSW
Claim for storm damage to my boat was delayed.
Storm damage to my Bimini frame and solar panel on my Jeanneau 349 Yacht should have been a simple claim. But it took weeks to resolve. Club Marine initially offered a reduced sum due, in their opinion, to 'betterment' - or the repairer leaving the frame in a 'better' position than it was previously. After making a complaint that the repairer had only fixed the damage, they reversed their decision and paid out the full sum. So I am happy and have recently renewed my insurance with them which I believe is decent value. However worth being aware of potential claim delay and challenge to claim value.
1 comment
Club MarineClub Marine Insurance
Hi Richard,
Thanks for your feedback. We are glad we could resolve the issue for you. Communication is the key. Enjoy your boating!
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StephenHunter Region, NSW
- 2 reviews
Plain and simple Jet Ski Insurance
Great value for money on Jet Ski ,Trailer & 3rd party insurance. The discount for layup periods is a great idea. Web easy to navigate using plain simple language. Connection to the web straight from the renewal email cuts unnecessary steps.
1 comment
Club MarineClub Marine Insurance
Hi Stephan,
Thank you for your feedback! We do pride ourselves in offering a service and products to meet our members needs. So glad our website could make it easy for you.
Enjoy using your jetski!
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RAZZMATAZZSydney, NSW
Club Marine Rockl!
Club Marine are always helpful and understanding. They are in the boat insurance business and are an amazing company to deal with. They do all they can to assist you and are efficient and polite. I love that you dial their number and a competent person is on the end of the phone within minutes. I wish other companies were as awesome!
2 comments
Club MarineClub Marine Insurance
Hi RAZZMATAZZ,
Thank you for the fabulous feedback! Wow! So glad we have met many of your expectations. We do pride our selves on a friendly professional service that meets the needs of our members when they really need it! Enjoy your boating!
You set the standard for others to follow.
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Club MarineClub Marine Insurance
Hello Karyn and Mark,
Thanks for the great feedback! We do strive to provide an easy and professional service that meets our members needs. Enjoy your boating.