??!
1 photo
Club Marine Insurance

Club Marine Insurance

4.3 from 445 reviews

Reviews

Review distribution

5 star
344
4 star
28
3 star
8
2 star
4
1 star
61

Bad experience but speedy and helpful to fix.

published

Unfortunately over about twenty years I have had to make two claims thru Club Marine.
On both occasions the claim was dealt with quickly and efficiently, quite different to other household and vehicle insurances.
My windscreen was smashed and lost a sounder combo. I had my boat fixed within a week and sounder replaced within two weeks. I am very appreciative of the claims officer and other staff involved from Club Marine.

Value for Money
Transparency
Customer Service

philli inglis

philli inglisCentral Queensland, QLD

  • Verified customer

Something you must have

published

The claim was lodged and approved very quickly and fairly and the process was all handled with ease as this was a stressful time for us. The policy opened my eyes as to what is covered and what is not but in our case we were lucky and with the boat we made it back to land. This is a insurance you cannot do without and Club handled this claim excellent for us.

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hi Philli ,
Thank you for the wonderful feedback! We do try and make the process as easy and professional as possible during such stressful times. So glad we could help you when you are in need.


Best claim support and fast repairs got us back on the water in no time.

published

Great value policy for far NW Australia.
1st class customer service from club marine, assessor onsite in less than a week, claim finalised and over $5k repair completed within 3 weeks by preferred supplier. Follow up after repair nice touch. All good recommended.

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello !
Wow! Thanks for the fantastic feedback. We pride ourselves on a professional, efficient and easy claims service. Glad we could satisfy your needs, even in a remote area. Enjoy your boating !

Nick

NickMetropolitan Adelaide, SA

Very easy to deal with. No problems.

published

Yes the policy covered everything i needed and the excess was at an appropriate price. I did lodge a claim and it was processed and handled very well and almost straight away.

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Nick,
Thanks for the great feedback! Almost straight away! So pleased we could provide a service that was fast, easy and met your needs.


Ballistic

BallisticWestern Australia

Nothing but good news while having my claim processed by club marine

published
Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Ballistic,
Thank you for the wonderful feedback. We pride ourselves on providing a professional and quick service. Glad you did not miss any fishing time. We are pleased we could make a difference for you.


Very helpful and excellent assistance.

published

We had wind damage to our soft covers and the job was completed very well.
assistance from staff at Club marine was great and completed promptly.
we were then contacted to make sure we were satisfied. A job well done.
Thanks club marine.

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Trevor,
Thank you for your wonderful feedback. We strive to provide an easy, professional and efficient service. It looks like we have met our goals. Enjoy your boating!


Blethyn

BlethynPerth, WA

Claim Management

published

Club Marine were very easy to deal with,
From when I made the claim, to the interactions with the repair company through to the follow up. I hadn't made a claim before and I was surprised how fast the repars were complete and I was able to use my boat again.
Thank you Club marine for making my experience less stressful.
Regards Blethyn Mitchell

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

DENISE

DENISESydney, NSW

Very easy to deal with, value for money

published

Very easy company to deal with good value. Found it very easy to pay and fortunately
Have never had to make a claim and hopefully never will. We only use our boat on
A few days each year but as we have water skiers must have the liability cover that this
Policy officers

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Phil Anderson

Phil AndersonSydney Surrounds, NSW

Claim Management

published

I would like to thank CMI for the professional manner in which my recent claim was managed. The speed, efficiency, diligence and support provided by the CMI team was commendable. I will recommend CMI at every opportunity.

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance
Robert Sloman

Robert SlomanSouth East Queensland, QLD

Assistance with the replacement of the 49er mast

published

Policy was easy to set up but unfortunately I was underinsured as the suppliers were not willing to supply a bottom section on the mast and wanted to supply a complete mast.
Every one from the Club Marine Consultant to the Assessor David were very understanding and helpful in this claim

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

yoda1

yoda1Central Queensland, QLD

  • 3 reviews
  • 1 like

hardest thing to do online is to find out how/where to pay renewal online

published

very hard to find where to perform policy renewal online. after going through the website 3 0r 4 times i found it in a tiny subscript on the bottom of the whole page with a couple of dozen other items . Surely one big upfront RENEW YOUR POLICY button wouldn't be that hard.

Value for Money
Transparency
Customer Service
2 comments
Club Marine Insurance
Club M.Club Marine Insurance
yoda1
yoda1

Excellent - a prominent button to make it easy to renew.


jandk

jandk

  • 2 reviews
  • 7 likes

Excellent claims process

published

I was able to lodge a claim immediately over the phone. Their follow up was good and they approved the repairs as soon as the quote was in. Also they dont finalise the claim until you are happy with the repairs.

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Greg

GregNorth-West & West coast, TAS

Insurance claim on a damaged motor

published

I am very impressed and thankful for the way that my claim had been handled by Club Marine Staff.
Club Marine followed up with update emails about my claim, which were regularly sent to me. The turn around time was a bit longer than expected to get my boat back to me, but was understandable, and had nothing to do with how my claim was handled by Club Marine Insurance. As I am asked not to post personal details, I would just like to point out how great the individual that handled my claim was.

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

John

JohnNortheast, VIC

  • 2 reviews

easy to follow

published

good to be let know about up coming inspection for inboard boat 12 months lead would of been good to have the list of places the inspection can be done

Value for Money
Transparency
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Darran Schultz

Darran SchultzCentral Queensland, QLD

I had fishing line around the seal for prop shaft.

published

Originally thought I might not be covered in policy but very happy to find out I was. I knew the motors age and thought it might be written off, I was over joyed that it got fixed. Only downside when also told after claim he had to also replace waterpump which was a extra 150 dollars out of pocket

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance
Anthony

AnthonySouth East Queensland, QLD

  • 4 reviews

Marine Insurance made easy.

published

My policy has been easy to set-up and to renew and the options given great. When the need to make contact with Club Marine it has been easy and the people I have dealt with have been very efficient and helpful. Keep up the great work guys.

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Anthony,
Thank you for your wonderful feedback. We strive to provide a service that is easy, quick and trouble free. So glad we could make a difference when it matters, for you.


Oldskool

OldskoolPerth, WA

  • Verified customer

Insurance Claim for Theft

published

The claim process was fairly smooth and CM personnel were easy to deal with and well informed on what was covered and what was not. The 3rd party claims assessor was also a good lad who wanted the facts and went about completing his report in a timely fashion

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Dear Old Skool,
Thank you for your feedback. Having a theft is not a pleasant experience. Sorry for your loss. We strive to provide a service that is easy, and efficient. Glad we could assist you during this difficult time.


Linda W.

Linda W.South East Queensland, QLD

They came through when we needed them, no hassles - just genuine help and customer service :)

published

We have had 2 policies for a while and yes it was easy to set up. We have just made a claim for our boat and in a stressful time of our lives, Club Marine and the assessor who attended (Daryl Thompson) stepped in and fixed it all. They were friendly and professional from start to finish and the communication was terrific. They handled it all, from the time I phoned the stress was just taken away and now our boat is back good as new. Highly recommend :)

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Jamie Girgin

Jamie GirginVictoria

Stay away from this insurer

published
Value for Money
Transparency
Customer Service
2 comments
Club Marine Insurance
Club M.Club Marine Insurance
Jamie Girgin
Jamie Girgin

Great experience with Club Marine- this is a genuine review

published
Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Page 1 of 23

Questions & Answers

Tim

Timasked

Who insures houseboats in Mandurah? Does Club Marine still do this?

2 answers
Graham
Graham

Sorry have no idea , however , try WFI who insured my boat without a problem

Brad
Brad

Nautilus Marine insurance are the best insurer


Mikel

Mikelasked

Has anybody had experience with topsail marine insurance?

2 answers
Michelle
Michelle

I haven't heard of them, Mikel. Are they an Australian company?

Mikel
Mikel

They are a British company with an Australian office in Fremantle.


Get an answer from our members and Club Marine Insurance representatives

Details

CategoryInsurance

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.