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Club Marine Insurance

Club Marine Insurance

4.3 from 452 reviews

Reviews

Review distribution

5 star
350
4 star
29
3 star
8
2 star
4
1 star
61

Grant

GrantMELBOURNE

  • 2 reviews

Bent prop. Shaft on 40hp honda

published

Lodged a claim and within 2 days was at the repairer. Repairs were completed promptly, hassle free and easy to deal with.
No complaints and very satisfied.
Would recommend Club Marine without hesitation.

Value for Money
Transparency
Customer Service

Bill

BillPerth, WA

  • 2 reviews

GREAT COVER

published

Good value and very easy to use web page to review and renew. I have 2 policies and I think I was offered a benefit for this. My other policy is due 22 Dec 2019 and will review at that time.

Value for Money
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Customer Service

Bill

BillPeel, WA

Very Grateful boat owner

published

I was very happy with the Club Marine system when dealing with claims.

I found it to be very quick , and painless.

Also a pleasure to deal with your staff.

thank you very much

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Bill,
Thank you for your wonderful feedback. We pride ourselves on our fast, professional and friendly service. So glad we could help when it matters and the experience was a pleasant one.

Boat Hull fiberglass repair

published

The winch post on my trailer snapped and the boat slid for about 5meters on the concrete ramp causing a great deal of damage to the keel and right chine,I .I lodged a claim with club Marine who assessed it and gave me the ok to get It fixed ,GKM Fiberglassing and and South Sydney Marine at Taren Point carried out the repairs they did a great job and were very professional ,Club Marine kept in touch with me while the repairs were being carried out and when completed rang to check that I was happy with everything which I was. Club Marine could not have been more helpful and I would recommend Club Marine to any one to any one.
Thanks Club Marine Garry Smith

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Great communication and a speedy result.Very Impressed!

published

The claim was lodged, processed and approved very quickly and easily.
I was kept apprised of the progress regularly and it was all finalised with a minimum to stress.

I would recommend CM to anyone.

Thanks guys.

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Tony,
Wow, thanks for the great feedback. We strive to provide a professional, fast and easy claims process. Glad we could provide a stress free claim to get you back on the water quickly. Thanks for the recommendation.


sharon

sharonHunter Region, NSW

Great Way to Renew :)

published

Heading out in the morning to hopefully catch some fish & remembered my boat needed to be renewed :( Its 6pm thought i was unable to renew until tomorrow BUT renewed online and received a discount :) Cheering :)

Value for Money
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hi Sharon,
So glad we could meet your needs. We strive to provide a service that suits are members. Hope your caught some fish!


Very good

published

Club Marine and the Assessor all went well with no queries on the claim and no hold ups with the process. Would recommend Club Marine to other mariners. Thanks to all.

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Lunacy,
Thank you for the valuable feedback. Glad to hear the claims process went smoothly as we strive to make it easy, professional and efficient as possible. Thank you for recommending Club Marine to others. Enjoy your boating!


Valentine

Valentine

  • 2 reviews

Hassle free renewal process - if you do online you save 5%!

published

We've had boat insurance for a number of years and thankfully never had to claim. I've priced around for cheaper boat insurance in the past and they have always been cheapest for our Four Winns boat - although more expensive for PWC insurance...
I'd recommend you renew online, you had remove the mag subscription and save 5% if two simple clicks - even change the lay-up period as well....

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Valentine,
It sounds like we were competitive in premium fees for you. The online service is a great service which allows flexibility, discounts and access that suits you. Enjoy your boating.


Bad experience but speedy and helpful to fix.

published

Unfortunately over about twenty years I have had to make two claims thru Club Marine.
On both occasions the claim was dealt with quickly and efficiently, quite different to other household and vehicle insurances.
My windscreen was smashed and lost a sounder combo. I had my boat fixed within a week and sounder replaced within two weeks. I am very appreciative of the claims officer and other staff involved from Club Marine.

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Robert,
Thank you for your wonderful feedback. So glad to hear that a long time member was helped efficiently and professionally when it really mattered. Enjoy your boating!

philli inglis

philli inglisCentral Queensland, QLD

  • Verified customer

Something you must have

published

The claim was lodged and approved very quickly and fairly and the process was all handled with ease as this was a stressful time for us. The policy opened my eyes as to what is covered and what is not but in our case we were lucky and with the boat we made it back to land. This is a insurance you cannot do without and Club handled this claim excellent for us.

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hi Philli ,
Thank you for the wonderful feedback! We do try and make the process as easy and professional as possible during such stressful times. So glad we could help you when you are in need.


Best claim support and fast repairs got us back on the water in no time.

published

Great value policy for far NW Australia.
1st class customer service from club marine, assessor onsite in less than a week, claim finalised and over $5k repair completed within 3 weeks by preferred supplier. Follow up after repair nice touch. All good recommended.

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello !
Wow! Thanks for the fantastic feedback. We pride ourselves on a professional, efficient and easy claims service. Glad we could satisfy your needs, even in a remote area. Enjoy your boating !


Nick

NickMetropolitan Adelaide, SA

Very easy to deal with. No problems.

published

Yes the policy covered everything i needed and the excess was at an appropriate price. I did lodge a claim and it was processed and handled very well and almost straight away.

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Nick,
Thanks for the great feedback! Almost straight away! So pleased we could provide a service that was fast, easy and met your needs.


Ballistic

BallisticWestern Australia

Nothing but good news while having my claim processed by club marine

published
Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Ballistic,
Thank you for the wonderful feedback. We pride ourselves on providing a professional and quick service. Glad you did not miss any fishing time. We are pleased we could make a difference for you.


Very helpful and excellent assistance.

published

We had wind damage to our soft covers and the job was completed very well.
assistance from staff at Club marine was great and completed promptly.
we were then contacted to make sure we were satisfied. A job well done.
Thanks club marine.

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Trevor,
Thank you for your wonderful feedback. We strive to provide an easy, professional and efficient service. It looks like we have met our goals. Enjoy your boating!


Blethyn

BlethynPerth, WA

Claim Management

published

Club Marine were very easy to deal with,
From when I made the claim, to the interactions with the repair company through to the follow up. I hadn't made a claim before and I was surprised how fast the repars were complete and I was able to use my boat again.
Thank you Club marine for making my experience less stressful.
Regards Blethyn Mitchell

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance
DENISE

DENISESydney, NSW

Very easy to deal with, value for money

published

Very easy company to deal with good value. Found it very easy to pay and fortunately
Have never had to make a claim and hopefully never will. We only use our boat on
A few days each year but as we have water skiers must have the liability cover that this
Policy officers

1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Phil Anderson

Phil AndersonSydney Surrounds, NSW

Claim Management

published

I would like to thank CMI for the professional manner in which my recent claim was managed. The speed, efficiency, diligence and support provided by the CMI team was commendable. I will recommend CMI at every opportunity.

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Robert Sloman

Robert SlomanSouth East Queensland, QLD

Assistance with the replacement of the 49er mast

published

Policy was easy to set up but unfortunately I was underinsured as the suppliers were not willing to supply a bottom section on the mast and wanted to supply a complete mast.
Every one from the Club Marine Consultant to the Assessor David were very understanding and helpful in this claim

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

yoda1

yoda1Central Queensland, QLD

  • 3 reviews
  • 1 like

hardest thing to do online is to find out how/where to pay renewal online

published

very hard to find where to perform policy renewal online. after going through the website 3 0r 4 times i found it in a tiny subscript on the bottom of the whole page with a couple of dozen other items . Surely one big upfront RENEW YOUR POLICY button wouldn't be that hard.

Value for Money
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2 comments
Club Marine Insurance
Club M.Club Marine Insurance
yoda1
yoda1

Excellent - a prominent button to make it easy to renew.


jandk

jandk

  • 2 reviews
  • 7 likes

Excellent claims process

published

I was able to lodge a claim immediately over the phone. Their follow up was good and they approved the repairs as soon as the quote was in. Also they dont finalise the claim until you are happy with the repairs.

Value for Money
Transparency
Customer Service
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

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Questions & Answers

Tim

Timasked

Who insures houseboats in Mandurah? Does Club Marine still do this?

2 answers
Graham
Graham

Sorry have no idea , however , try WFI who insured my boat without a problem

Brad
Brad

Nautilus Marine insurance are the best insurer


Mikel

Mikelasked

Has anybody had experience with topsail marine insurance?

2 answers
Michelle
Michelle

I haven't heard of them, Mikel. Are they an Australian company?

Mikel
Mikel

They are a British company with an Australian office in Fremantle.


Get an answer from our members and Club Marine Insurance representatives

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