Dodgy Brothers INC
Seems not to be a real retailer, online only do not answer emails and when the do they are super evasive. Had requested money back for an item that never shipped. The trotted out the Covid-19 line even though the person had admitted they and the stock item was leaving QLD not Victoria. Only when i reported them to Fair Trading and ACCC did they refund money.
Company with no phone number
Cocoon power does not have a phone number and is not contactable. There is no surname of the manager or CEO - that in itself should ring alarm bells. They don't answer emails. Also, try going to Google Street view and looking at their office and their warehouse - there is no sign on the front indicating they are actually at that address.
UMI LED Lamp
Absolutely fantastic touch light. Slightly expensive, but worth every penny. I received 2 red units and one had a crack in it. I emailed the company with a picture, they immediately responded and offered me a replacement. That is great service and not common nowadays. Great service!
Great quality phone batteries. Excellent service++++
Bought a couple of replacement phone batteries on ebay. Neither were any good. Did not hold charge and failed within a year. Bought a battery from Cocoon Power and it has proved to be so much better. Like having a new phone again. Can strongly recommend. Friendly service. They fitted the battery for me and all at a good price. Many thanks from a very satisfied customer. Robert was my first contact with excellent customer service, I could not get to the store so David came out the replace my battery. I could not ask for any better or friendlier service.
No response to Email!!!
I had a few questions to refund the item after I received it from the company and left messages twice through its web site [Contact Us] BUT did not hear at all from it. So, I used their Email address to communicate and the Email I used has the function that I can check whether the receiver have checked the mail I sent or not. The company read the mail and still not responded. It was another twice. All together, I tried to contact the company FOUR TIMES, however, No Response at all.
The company said I need to send the item within 30days but it d...
Repeat customer. Great customer service.
I've been a repeat customer with CocoonPower over the past few years and have always been happy with the quality of their chargers. Purchased a battery earlier this year and AusPost tracking listed it as delivered when it had never arrived. CocoonPower were extremely proactive at responding to this issue, sending a replacement product straight away and raising the issue with AusPost themselves so I was not required to chase it up. Excellent service, thank you!
So far so good
I found the purchase process easy on the website. So far I am satisfied with the battery I bought. Having previously bought another replacement battery on ebay from another supplier which did not work despite meeting the specifications to replace my current one, I was sceptical. This battery worked without a hitch. The only problem I have with it is I opted for the 9 cell version, but the picture online did not adequately show that that battery protrudes further below the base of the laptop than the battery it was replacing. More pictures from different angles of the product are required on the website.
Place to go for battery Mac parts
I recently bought a new battery kit for my mid 2014 r15" MBP. All the tools are supplied and the vendor has a installation video. I would recommend some experience with the battery kits as the video recommends removing the logic board. If you see something on an overseas website check CocoonPower first to order from an Australian company.
August 29th 2019 Update: Numeric key pad - They just get it right, first time, every time!
I was very satisfied with the speedy service from CP. Being new to Mac I finally starting working with numbers and r...ealised quickly I needed a numeric keypad. It was here within 2 days so I was rapt. I had not asked for faster post so was very impressed. Well done CP, you must have processed my order as soon as you got it.
Ordered on thursday delivered on monday, Ken responds to emails like the flash and delivers the same.
I brought a Ravpower plus from there online site, was $4 cheaper then anywhere else and with almost immediate free delivery.
Wish them all the best and anyone who uses them as they undoubtedly grow.
Unbelievable Prompt After Sales Service
Purchased a Blink XT camera system 3 Cameras and 1 Sync Unit from Cocoon Power on Ebay. The sync unit went faulty within a week and I tried to get Blink to fix the problem (under warranty) - after a couple of weeks calling the USA and being told I could get it replaced by Blink they then changed their minds and said I couldn't get a replacement sync unit as it was purchased new on Ebay. I contacted the seller 'CocoonPower' and within 30seconds of explaining the problem was told that a new sync unit was on its way. It arrived today as promised ...and worked first go. Chloe at Cocoon Power helped me without hesitation and wow all I can say is don't think twice about using them to purchase anything. After all the trouble I went to with Blink in the USA, Cocoon Power kept their customer happy. Thank you so much.
Questions & Answers
Has anyone else had issues with this outfit? I contacted the ACCC and had a resolution quick smart. Full refund as soon as i forwarded the info of the lodgement from the ACCC.
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