Concierge Car Wash

Awful experience, very rude staff, the door handle came off after I picked it up, it smells and to add to it I’ve been contacted multiple times to try and upsell me for more services, safe to say I will never go back

I a female, drove in yesterday to have my car vacuumed and washed. Several times I was pressurised to upgrade, I did not want to. I asked 10 times for ONLY a wash and vacuum. Eventually he agreed. I went to get a coffee and looked out at my car and the windscreen wipers were on full speed on a dirty windscreen, no water as he was inside the… Read more

car. I ran out to stop this - he just ignored me. I tried to get in to stop the wipers. They are on the left side of the steering wheel, so they had not been turned on by mistake. This was a deliberate act of vandalism. Next , I looked in the cup holders and they were floating in water......... WHY????????? when all I wanted was a vacuum, I said I did not want ANYTHING else. My seat was wet through. The centre console was wet through. I told him to get out.

All of a sudden no one spoke English, how odd is that. ???????????

He tried to physically stop me leaving by holding my car door open and standing over me.

I left.

https://conciergecarwash.com.au/locations/NSW/Crows-Nest-Hand-Car-Wash/#

DON'T USE THEM Booking was made online on Thursday for following Monday. Arrived 10 min before the time to go through everything but was told they have no "slot" for my vehicle, not even aware of the online booking!

This place is a joke!! Went to get my car washed and detailed inside and they couldn't do it, that was fine, I get you're busy. Was told to come back tomorrow and they could definitely do it. I asked if they were going to book me in and was told "No, it will be fine"! Went home and made the booking online anyway. Arrived the next day at my online… Read more

booking time to be told they can't clean my car (even though I was told the day before they could, and even with an online booking)?? The guy then began to whinge about the owner and the online booking service, whinged about another staff member due to start work at 9am, whinged about the 'drive-up' bookings and whinged about the Subaru he was working on. Asked when I could get my car done and he said, "uuuurgh it will be a while". Told him I was happy to leave my car, and that I wasn't in a rush, but he didn't seem to keen for another job so I left. Don't waste your time here if you're wanting a bigger job done - your custom isn't wanted!!

Avoid Concierge Car Wash at all costs. Terrible experience with Concierge Car Wash, managed by [Name Removed]. I took my Mercedes here and they broke the boot lock, leaving me with a $1,500 repair bill. When I raised this, [Name Removed], the General Manager, was dismissive and still insisted I pay the $71 wash fee instead of taking… Read more

responsibility. Shockingly, the damaged boot even opened on the highway, putting me in danger. This has been the worst customer experience I’ve ever had — unsafe, unprofessional, and handled without integrity. I strongly warn others not to use them.

I always enjoy someone else washing and cleaning my car. But highly recommend Not going to Concierge car was shelhoubour. As I returned to my car with the kid's. They gave me my keys back with my key chain broken. It was a diamond angle wing's which means a lot to me for it represents my bother who passed. The floor of the car was so wet it had… Read more

puddles. I asked for a cloth as we were unable to put any of our shopping on the floor. I them got in and the seats were all the way back that I saw no cleaning had been done under the seats the dust was so thick. I then continue to look and a lot was not done. I also seen that the button on the hand brake was missing. When I approached the manager he said it wasn't there when I gave it to them. I assure them it was there it now has 2 prongs sticking out it would cut my thumb when I would release it. I was told to wait as they look for it and fix the cleaning issues. As I wait, the customers waiting for their cars all seamed to have a problem with the service.. They were all waiting for someone thing to be fixed. They took another 38 minutes to fix my problem with the cleaning but not one of them tried to find the button. The manager seem to avoid every issue. I was told they couldn't find it and would contact the owner to contact me. I left my phone number, email and a business card. It's 2 weeks later and nothing. The promise me it would be fixed. Very bad customer service, very bad cleaning and still drove an hour home and found more issues.

I recently visited Queensland over the Easter holidays and decided to stop by Concierge Car Wash to give my car a much-needed clean after the road trip — and I’m so glad I did. The service was nothing short of exceptional. From the moment I arrived, the staff were courteous, professional, and genuinely attentive. They handled my car with great… Read more

care, and the results were outstanding. The exterior was spotless and shining, while the interior looked and smelled fresh — like it had just come out of a showroom.

It’s clear they take pride in what they do, using high-quality products and paying close attention to detail. I drove away feeling extremely satisfied and impressed with the whole experience.

If you’re ever in the area and need a reliable, top-quality car wash, I highly recommend stopping by Concierge Car Wash. I’ll definitely be coming back on my next trip to Queensland!

I was very happy with the service i received from the and staff .Staff were very friendly always smiling. My car looks so clean in and out worth the money will go back .Thank you guys for doing a great job.

Car was cleaned well, but once done I was charged $110 then told staff had broken the front passenger door, preventing it from latching closed. This made the car unable to be driven! No help was offered at all from staff and they tried to blame the damage on pre-existing fault. When they were washing the car I saw them slamming the doors multiple times!

Missing items after car wash from Concierge Westfield Hurstville – I want to give Concierge Car Wash at Westfield Hurstville a ZERO star rating as it was the most dishonest car wash service i have been to. I had a collectible figurine disappeared from the drivers side door compartment and some loose change in a coin pouch near the gear stick and all disappeared when i went to retrieve my car. The two… Read more

attendants Jaspit and not sure the other guy's name (both Indian/Nepali descent) said they didn't take it but were very agitated and very defensive as i started to inquire and asked them to search around. They look like they were under the influence of some illegal substance in my honest opinion and got ready blame me even though i didn't even accuse them yet. They weren't helpful in trying to locate my items and merely try to blame it on me. I wouldn't make a big fuss over this as these are minor items but its the principle and integrity of the staff there if they took items that didn't belong to them. They have appalling customer service, just continually trying to push me to get their most expensive wash. I would never recommend any one to utilize their service at Hurstville.

Zero stars would be most suited to this joint – Would give ZERO stars if I could… Arrived at your Pacific Fair (green car park) location, not even greeted by the rude guy working. He opens my car door and looks around my car and says I have to book the $90 something dollar wash. I said no thanks I’m here for the $59 premium wash service. To which he denied me, saying the inside of my car was… Read more

too dirty which is absolutely INSANE… I don’t have pets or kids, and I had removed every item from my car. All that was present was a bit of dust across the dash and some dirt/sand on the floor mats. I take pride in my car and cannot believe the audacity of this jerk. I asked if he was joking and he mumbling some barely there English and when I said I’ll take my car elsewhere he just walked off. Completely disinterested and clearly not prepared to perform the mid range priced service. I’ve had issues with this place in previous years, stupid of me to think I’d give them another chance.

Just after more and more money to wash a car – I booked my car and was then advised the express wash doesn’t really wash your car and vacuum is also express and for $65 they really won’t do much and I had to spend at least $95. Then there is a 4-5 hour wait to pick up the car! What a joke. Consumer affairs should be watch if I’m paying $65 for you wash my car you should do it properly or not offer the service.

Gift Voucher – I also got a $300 gift voucher from them and was suspicious it was a scam and after reading all the reviews it seems like it is maybe a cover for a scam!

Poor work ethics – had my car washed at this place....when I got home, I had to go over the windows again to remove all the marks left on them. the interior of my glass roof wasn't even cleaned by them. They sent a review email and I gave them a low rating, to which they sent a message stating someone will call regarding my poor rating....I won't be holding my breath. It has been two days already and no contact......

False advertising – Booked for a premium wash online. When I arrived was told they couldn't vacuum my car as promised in the online description of the premium wash. Was told it would be another $25 to vacuum. This is false advertising and poor business behavior. They waited until I drove all the way there to then try and jack up the price. I chose to leave and not get my car cleaned.

Aggressive behaviour from a worker! – I would never take my vehicle to this place! I was going to, but not after the way I was spoken to by one of the Workers. The way they speak to their customers, is honestly disgusting!!

Time Wasters – Booked for 8am to coincide with shopping. Sat waiting nobody showed. Rang customer service.. while waiting I noted the site specific listing said 8:30 open and eventually told by Customer service that opening was 9 am. So you can book online for a time that isn't open.. you can arrive at the site opening time only to be told that too is wrong.

Took my money without the service – I generally don’t give a bad review but have to say something after ringing several times speaking to Aaron and being promised a reply to rectify the situation but to no avail. Got quoted $60 to wash my van including roof but only sides of the van was done and I was forced go pay afterwards and when I asked about the roof got told that they dont… Read more

do that and cant I see that they have no ladder. I was told I can drive from Brookvale to Eastgardens to get the roof done but would cost $40 extra . Tolls alone and my time cost me more than $40. I would never have gone in first place if I knew was only going to get 1/2 the car washed. Do not support this company - they do NOT care about the customer, ringing them multiple times was a waste of time.

Over promise but under deliver – Absolutely frustrated with their excuse for the car not being clean probably. There was still finger print on my windscreen at the back. They told me to pay extra so that the glass will be clean inside and outside. The car was still dripping with dirty water. When I confronted them, he told me even though I pay for super wash, it is still a… Read more

basic wash. It was so evident to him the car interior wasn’t up to the standard and yet he was rude and told me my car need a lot of work that require polish and leather servicing. I initially asked for a standard wash for $55 but he keep insisting I need to pay for super wash to get a better clean. It seem they ask for extra but still end up doing the basic. I feel like I’m being rip off. For the marks that they told me cannot be clean , I simply end up wiping it off in front of him with detool wipe. I paid to have my car clean and yet I still have to clean it myself. I feel he just want me to pay more thinking I wouldn’t know any better. This type of service or behavior is disgusting and really upset me that they are not providing a service with work ethic or professionalism.

Perfect – Concierge Car wash at Shellharbour did a great job washing and detailing my car. I wanted it to look perfect when I gave it to my daughter in law the following day. It looked wonderful and she was delighted as was I. Thank you.

Misleading and over priced – Website says super wash from 80 dollars , get there sign says from 89 dollars . Lol then the girl said it doesn't include doing the cup holders . If I wanted that included the price was 125 bucks. Standard sedan just an inside and out wash. Nothing fancy and the price goes up to 125 when I got there. False advertising , poor business. Also wanted 3 hours to clean the car even though it was booked in.

Damaged my wife Rims – Hi everyone, just thought i would let everyone know that these guys have done a huge amount of damage to my wife alloy rims when she went to get the car cleaned in November, have had next to no response from their customer service in terms of remedying the problem and working out a fix. When questioned the only answer back was it was already like… Read more

that and its your problem, have contacted fair trading to resolve the issue, DO NOT RECOMMEND ANYONE TO THIS CAR WASH.

Don't trust Concierge Car Wash - they will misuse your data!! – Had our car washed ONCE at Concierge Car Wash about 3 years ago. At the time they asked for my mobile number. They said they would only use it to call me to tell me the car was ready. I specifically asked them if it would be used for spam sms marketing and was assured it would not. Since then I continue to receive unsolicited spam text messages… Read more

from Concierge Car Wash. I have unsubscribed and received confirmation of that. Only to be spammed again. Do NOT trust this company with ANY of your data. They are completely unscrupulous, will not respect your privacy, and for good measure, their privacy policy is an absolute joke. I called their head office about this and no one has bothered to respond or reply.