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2CVCheck

CVCheck

 Verified
2CVCheck
3.6

1,105 reviews

Positive vs Negative
75%25%
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1,105 reviews
1 Alice Grace C.  · Very unprofessional and I wouldn't recommend or use this company, please use someone else if you can.
1 ja.smith  · This is without doubt the worst website in history. The most cr>p identity system, will never use again.
4 Eden E.  · They came through after 4 business days good communication they replied to my email no complaints from me I would recommend them
1 Teth A.  · If you dont have a 'white' name expect a 2-4 week wait fir a police check. Ive been through other organisations and finished within a week. Racism at its best.
1 Jay  · Absolutely useless company. Do not use better off going direct to police.
2 nesilone  · Clunky hard to navigate website. Super, super slow to get results back. I will be providing this feedback to my employer.
Not happy
Not happyWA5 posts
 

3 points of ID plus 4 photos for a selfie including opening your mouth... too much ID for digital in my opinion there is always a hacker smarter to collect all this ID highly do not recommend

CVCheck
CVCheck    

Hi there, we understand the ID verification process can… Read more

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SFH
SFHVictoria
 

We've used this service over 5 years now, to apply for police checks for my employees. It's an easy straight forward process. We received the police checks promptly. The price is fair and cheaper in comparison to other services. I've called them before for help, the experience was pleasant, the person I spoke to was friendly and helpful. Thank you for your service. Show reply

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Jeni M.
Jeni M.
 

Beyond a joke. Don’t use this service they take forever. Have had multiple checks in the past 5 years back within 24 hours. 16 days later and I’m still waiting. Absolutely ridiculous DO NOT USE these people.Since I’ve used them I now get daily scammers ringing me.

CVCheck
CVCheck    

Hi there, we're sorry to hear about the delay. National… Read more

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Reviews with attachments

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Roy Howard
Roy HowardVIC2 posts
 

Still waiting for my police check after being told me day not happy I have been unemployed two years and my new job can’t wait any longer

CVCheck
CVCheck    

Hi, We understand how important timely results are and… Read more

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farenheit1973
farenheit1973WA8 posts
 

This institutions process to do a background check IS TERRIBLE. I used them last year and it was a breeze, this year( 2025) uploading same documents was extremely difficult. Despite instant verification it came up with error and documents had to be uploaded manually. It then took too long with no way of seeing any ETA/ time frame. I never had any… Read more

issues with similar checks with anyone else. My enquiries went unanswered and there no number to call. After 3 days- nothing. This is simply UNACCEPTABLE.

CVCheck
CVCheck    

Thanks for your feedback. We’re currently improving parts… Read more

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TheAnthoShow
TheAnthoShowWA24 posts
  Verified

Very annoyed. Dishonestly slow process!! – Saw that they take 1 business day to complete a police history check so i paid and went ahead. Not even an hour later i received an email saying that it could take up to 15 business days. Imagine taking someone's money (someone mind you who has less than $100 to their name because they're poor atm and trying to find a job) saying you will gwt the… Read more

job done withinf a day, then turning around and saying "nup, gonna take 15 days now" it's outrageous and seems pretty shady. I will now have to miss out on this job opportunity i have been given, and to make matters worse, with how the employment economy is in wa at the moment, i've found it incredibly difficult to even get an opportunity! I'm talking 100 applications to a couple of calls back!! Incredibly p**sed off to be honest and fortunately for them, i am too poor to afford a lawyer to seek compensation for lost income and the lost opportunity!!!!

CVCheck
CVCheck    

We’re sorry to hear about your experience. Most checks… Read more

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Gary C.
Gary C.VIC10 posts
 

Waste of time and waste of money would rate 0 but ain't a option – Paid them bout 2 weeks ago was told through an email that it was being manually done and could take up to 15 days well that was over 15 days ago still no email back ID emailed them stating that I'd read heaps of bad reviews and that the police that I spoke to suggested that the site was a scam and that I should have received it already for anybody… Read more

else thinking about using this service don't I was lucky in my work provider paid for it not me thank god I received this email attached 6 days ago nothing since

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Kaylee
Kaylee
 

Took my money and so many delays. Never will I go through them again – I applied for a police check, paid, uploaded all the documents then they said my documents were not correct. I have re uploaded the documents which then I received an email saying its still not correct, uploaded again and it’s in progress followed by another email saying it’s now with the police and could take up to 15 days. Appalling. I was… Read more

supposed to start my new job tomorrow as I have already waited over a week for my police check and now I don’t have any employment because of this. I Will be taking this further for the loss of income due to there misleading website for turn around times. What rubbish that it is now with the police. Never again!

CVCheck
CVCheck    

Hi Kaylee and thanks for sharing your experience. As you… Read more

Positive reviews

Peter
PeterSA13 posts
 

No issue – Gotta be honest with you, I’ve used this company on 4 occasions and never had a problem. He an update if there’s a delay and I even spoke to someone In Perth once and all got. I gave 4 stars as no company gets full marks from me

Tiffany
Tiffany3 posts
 

Great communication – About to start a new job. I ordered a police check from cv. I was worried since reading the reviews after the fact. Communication was great and I had my police check with in a week. Thanks

MoAz
MoAzVIC
 

Police check in 3 hours!! – I needed a police check for job purposes. After submitting the application today at 12pm, I received the report at 3pm. I’m not sure, if it’s because I have done another check with AFP (still waiting for the report that was posted last Thursday!). Anyway, quite happy with the outcome.

Negative reviews

Not A Happy Chappie
Not A Happy Chappie3 posts
 

DO NOT TRUST CV CHECK!!!! I received an email from CV Check to say they had been asked by VISY to do background checks. This seemed strange as VISY had not contacted me and neither had any recruitment agency. I didn't click on the attached links in the email and went on the CV Check website. The website appears very convincing! When I went to… Read more

the FAQ section it said that 4 forms of ID were normally required in 3 categories. The list included (which would be most of the public) passport, driving licence, medicare card, bank card, credit card. The alarms bells were ringing out loud! I recently applied for a position through an agency that didn't list who their client was, so I emailed them as a precaution. A lady phoned me and when I explained the issue she assured me it was not anything to do with their advertisement and they always contact candidates first! More alarm bells! I've also emailed VISY and expect the same response from themselves. **DO NOT TRUST CV Check and do not click on any link you get from them.**

CVCheck
CVCheck    

Hi there, we understand how an unexpected email can be… Read more

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Rick Williams
Rick WilliamsQLD90 posts
  Verified

CV Check have taken 9 days to do a simple check so the 24 to 48 hours that they can get your result is rubbish. As a former MP Queensland and Justice of the peace I can state this as fact.

CVCheck
CVCheck    

Hi there, we're sorry to hear about the delay, while most… Read more

Mann
Mann
 

Really complicated process. They ask you to click selfies with many different face poses to prove that you are alive, then ask you to upload lots of documents. Better to apply police check directly through australian federal police website. Much more easier and quicker.

CVCheck
CVCheck    

Hi, we get that the process can feel complicated and… Read more

Recent reviews

Ted Herd
Ted Herd6 posts
 

As others have noted already, really terrible experience with this. Only used them because employee said I needed to. Loaded ID docs three times, and requested support, with no reply. For Police clearance, just go to the Police Dept themselves - much easier, and is cheaper too.

CVCheck
CVCheck    

Hi there, sorry to hear the process felt difficult. The… Read more

Karl
KarlWA18 posts
 

Was asked by company who had given me the job to provide police clearance via cvcheck. Had trouble with documents and have now twice used their message service asking for help with no reply. This is unacceptable and the employer said they often have issues like mine with CVcheck. Unfortunately, circumstances meant I had to decline the position,… Read more

and I've wasted my money with this lot. I cannot recommend this company and not their replies seem reasonable but I note there's quite a lot of similar ones and no improvement. Big red flag for me is no contact phone number. Is an asymmetrical communication method at its worst: they take your money and if you have a problem you may see an unhelpful response in Product Review.

CVCheck
CVCheck    

Hi, Thank you for your feedback. While we aim to make… Read more (+1 reply)

James R
James R2 posts
 

cv check has a terrible system to upload documents, the site crashes and deletes my progress for a police check asking me to pay again. I use the enquiries tool to get them to help which they never reply to. DO NOT USE CVCHECK, TERRIBLE

CVCheck
CVCheck    

Hi We’re sorry to hear you had a frustrating… Read more

Barry
BarryWA2 posts
 

You didn't need my Passport and Drivers licence and Medicare card and a dozen photos from every direction... this is big brother data collection at it very best.

CVCheck
CVCheck    

HI, We understand your concerns. The information we… Read more (+1 reply)

Matt
MattNSW12 posts
 

Absolute joke of a company. Always delays which are blamed on the Police but its in fact because CV check is incompetent. The website is hard to navigate, customer service is no existence. Its nothing more than a scam.

CVCheck
CVCheck    

Sorry to hear about your experience. Some parts of the… Read more (+1 reply)

Jasmine G.
Jasmine G.
 

The ID checks with this company are ridiculous and when I asked to cancel my order and get a refund I got no reply. UPDATE managed to get a refund by calling the company and got the refund instantly, clearly their emails are not monitored.

CVCheck
CVCheck    

Thanks for the update, we’re glad you got it sorted.… Read more

Bill T.
Bill T.4 posts
 

Used CVCheck last year for a Police Clearance had it within days of application, due to the fact they only store them on my CVCheck account for three months I had to apply for another one on 13 June 2025 to date 1 month later no PC and cannot get any answers other than their AI updates of excuses, I have sent them emails with no response, so today… Read more

made an online application direct with WA Police so we will see how long it really takes the WAPOL to activate a clearance, this experience with CVCheck has cost me twice as much as it normally would & despite emails to them and contact on their Facebook page I think I can kiss $60 plus goodbye, my advise, DO NOT USE THEM!

CVCheck
CVCheck    

Sorry to hear this. We understand it’s frustrating. For… Read more (+1 reply)

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Cail R.
Cail R.WA
 

Lodged a police clearance to start on a new site taking to long so i just went with another place got it straight away will never use this site again they say one day but it has been a week and they never even started

CVCheck
CVCheck    

Sorry to hear about the delay. While some checks are… Read more

Kim
KimWA4 posts
  Verified

Like others, I have found this experience to be subpar. I used it because the organisation I have started work for required me to go through CVcheck. I have organised many police clearances over the years, all without issues and coming back within a day. This platform asks for way more personal data that I felt comfortable with, with no indication… Read more

of how it will be handled after the check; has no way of contacting them, sends repeat emails about delays every three days, and have so far, delivered nothing. It appears to be an AI model and the positive reviews read like they are written by AI also. Believe the 1 star ratings, they are going to be the truth.

CVCheck
CVCheck    

We’re sorry to hear the process hasn’t met your… Read more

ian
ian11 posts
 

i uploaded 4 pieces of valid and relevant photo IDs. and two other IDs. medicare and centrelink. for some unknown reason this was not enough, cvc. insisted on credit card statements, a picture of my credit card, other bank details. i have never been asked for that information for a national police check. i have had over 6 national police checks… Read more

come back successfully without banking details. this was for a job application, not a credit check. cvc is a scam and all they want is to thieve your money. If any company askes you to use cvc , they are more than likely in the same scammers office. I received an email from cvc. saying my contact references came back clear, I asked my referees if they had been contacted and they said NO??? i DO NOT RECOMMEND CVC. TO ANYONE. watch out for potential employers using cvc. it is not worth getting scammed.

CVCheck
CVCheck    

We understand your concerns and want to clarify that the… Read more (+2 replies)

Mark
MarkNSW20 posts
 

What? You have to OPEN YOUR MOUTH and take photos?? Nonsense. Watch out for those who ask of you to do. Eyebrow up, open mouth, turn head head and photograph. What nonsense is that.

Everett G.
Everett G.QLD8 posts
 

CVCheck Web app an absolute disaster and any untility using this facility will be serverely compromised to say the least and loose out on securing prime expertise. Avoid at all costs.

CVCheck
CVCheck    

We’re sorry to hear about your frustration with the… Read more

John
JohnVIC2 posts
 

Hello Anmol, $4,500 was fraudulently taken from our credit card shortly after we used your service, but we are uncertain as to how this happened. We reported it to our Bank’s Fraud department and they were able to reimburse us. If I have to resubmit all the documentation again for a police check that I have already paid for, then this will take… Read more

me 4 to 5 hours which is gravely unfair, if not cruel.

Happy to pay again, but if I need to resubmit everything again, then based on my suspicion that your system was hacked into, then I will go elsewhere.

You may wish to mention this to your management team.

Thank you, John

CVCheck
CVCheck    

Hi John, Thanks for raising this issue. It's not clear… Read more (+2 replies)

Fiona S.
Fiona S.QLD2 posts
 

Poorly implemented AI with a lack of effective human oversight results in unnecessary delays to time sensitive process – I'd used CV Check twice in the last 6 years to obtain a National Police Check. Previously the process had been straight forward and a completed police check received in a reasonable timeframe. This time around, I uploaded the same full birth certificate document I'd used previously together with other required identification. I received an email… Read more

requiring me to log on to my account, where I found a message saying the pdf file of my birth certificate couldn't be opened.Lots of other agencies and individuals were able to open the document without difficulty.....but not CVCheck. I scanned a further copy and uploaded it. Several hours later I received another letter requiring me to log on to my account again. There I find a message saying my birth certificate has been rejected because it's not a full birth certificate...... only it is and has been certified by a JP. I sent a message asking for urgent contact to resolve the issue - I need this police check to be able to work. No reply. Next task was finding a phone number on the website. When I was finally able to speak to a person, they confirm that I have uploaded a full birth certificate. I was then told that they use a computer to check documents and the computer thought the document was "blurry" so rejected it as not being a full birth certificate. The document was not blurry. CV Check don't have an effective program for human oversight of their poorly implemented AI process. I've now experienced unnecessary delays. I went with CVCheck as their previous service had been of a much higher standard than my experience this time around. I won't be using them again.

Fiona S.
Fiona S.   

Update. The next hurdle. Receive an email saying that my National Police Check had… Read more

Honestdirectfeedback101
Honestdirectfeedback1019 posts
 

CVCheck false advertise. Period – CVCheck false advertise. They advertise that you can share your employment references. This cannot be done. CVCheck do not respond to complaints when raising the false advertising concerns. Bad business.

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