Dashlane

Terrible & very slow customer support - bot support is poor - have had product for years. Time to find another App. Sent all information requested- waiting for a reply. Poor service & support.

Dashlane Support goes missing when they have major issue – I have used Dashlane for years, and its been great. On their own website, there is a major issue for 2 factor authentication in Australia They have been trying to fix it since December 6 2023. it is on the website today. So, my suggestion, if you really need to get unqualified access to all your passwords, then , i'm sad to say, Dashlane is no longer it.

Disappointing customer service – Disappointing customer service. I loved Dashlane when I first tried it. I purchased the 5 year option, I know, silly me. The first problem I had was dealt with quickly. Now it seems they have my money and do not care how many problems I have with their glitchy software. The 30 days is well and truly up and no, I cannot have a refund even though their product is not fit for purpose.

The app constantly crashes whenever I try to use the search or scroll through my vault. I have several sites I am unable to use Dashlane for as my info will not fill, copy and paste is the only option but, guess what, this causes the app to crash because I either use the search or scroll.

I have tried over and over again to get several issues resolved and am met with a generic response, they do not read every word of your messages. Today I was told:

As for the issues you reported, we can assure you that our team is on it. It's just that we can not provide an exact ETA as to when the permanent fix will be released. We're sorry for the wait and greatly appreciate your patience. Please let us know if there is anything else we can assist you with. We're here to help in any possible way we can.

Buyer beware, I thought Dashlane was so brilliant that I couldn't go wrong with a five year subscription. This was a huge mistake. I am a premium customer but there is no need to look after me as I have already paid my dues. I am afraid their refund policy sucks and I hope others do not make the same mistake as me and put faith into a company to do the right thing for five years.

Buy something else – This program needs finishing It does not login correctly When you change a password it does not store the new password When you delete a credit card it still uses the deleted data One day it may be good but not yet