Desertcart

I had an appalling experience and was shocked to read similar reviews on here. My order was delayed due to merchant errors and ultimately lost. To make matters worse, Erika provided incorrect information regarding express shipping as compensation, while Tessa was completely unhelpful, offering nothing but scripted responses with zero genuine… Read more

effort to resolve the situation. She was quick to close off the chat and clearly couldn’t care less.

No accountability, no compensation, and no customer care whatsoever. Mistakes happen, but how a company handles them speaks volumes. I would not recommend this company to anyone who values their time or expects basic customer service.

Terrible terrible terrible. Did I say terrible? This company is so bad at logistics, let alone communication. 5x items ordered 16 JUL. Funds taken immediately. Tracking never seemed ... coherent ... ok, could just be me being silly. I contacted the "service desk" to see if they could help. They advised lost at the 'consolidation' site. Hmmm. With… Read more

some effort - they re-ordered and promised to expedite. Skip forward to mid-AUG - still no delivery or coherent tracking. So I have another online chat with the "service desk" - seems they're waiting on 2 of the 5 items to reach the 'consolidation' site. But after some motivation, desertcart agreed to send what they had, and the missing 2 items would be sent anon. End of AUG - hallelujah - the 3 items arrive. But the remaining 2 items are the best part. desertcart created 2x new replacement orders in their system - and reset the clock it seems. Items seemed to leave the supplier (at different dates ... ok) on their way to the 'consolidation' site. But the tracking is so ambiguous that it's hard to know where they actually were in the process. So AGAIN I had a chat with the "service desk" to find out why the items were apparently motionless. Some apologies, excuses, and promises ... but nothing informative or tangible. Followed up with another online chat with the "service desk" - same apologies, different excuses, more promises. As of 25 SEP ... still waiting. You may be wondering - geez it must be a complex and unique pair of items this bloke has ordered!! Not life saving medicine ... just some shoe polish/nugget (1x black, 1x brown). Luckily I have a stupor-market within reach. Learned my lesson. Providing this story to help future (nugget) buyers :-?

30 SEP 2026 update: Hi User, This is with regard to the order and the item mentioned below. Order number: 36157658-1787832317 Items: • [ブートブラック] 職人が選ぶ 質感キープワックス 光沢極まる シューポリッシュ 鏡面 ハイシャイン仕上げ We regret to inform you that the item was missing from the package. And because of this, we apologize. We have reordered the item/s and here’s your new estimated delivery day 2026-10-12 We appreciate your business. Soooooooooo out of the 2x tins of nugget, seems the brown tin didn't make the journey. So guess what? Another replacement order!!!!!!! YAY. A new order number of course to avoid any traceability.

Pathetic service and when you try to check on status or get a refund they will not make it an easy process I just had to argue for 40mins to get a refund as the don't actually ship the products just send it to a distribution center and leave it there for weeks. They wouldn't refund me one of the items as it is apparently on its was however has… Read more

been sitting in the USA for atleast a fortnight with no movement. I was never offered a refund for not receiving my goods I have to ask and argue for one. And just to pass me off more knowing I am a woman they kept calling me sir.

Said tried to deliver order but couldnt, Tracking said it hadn’t even left Dubai. Delivery address was Australia. Wouldn’t refund only store credit. Ordered again paid extra for delivery. And same thing happened. ‘Unable to deliver’. Only offered refund of extra postage. Do not purchase from Desertcart

22/06/2026 Made an order of Rumblex 4D exercise machine week ago. Than I came across the reviews and felt unsure if I chose correctly to use them. To my surprise Desertcart was excellent. Soooth process from the start to fantastic delivery from US to Australia in a week (product in great condition). Well done Desertcart-very happy customer.

Received my floor rug without any issues. Rug is as described and everything went well.

Refund – My Concerns were handled very Efficiently and a positive outcome reached.Thankyou Diego

Desertcart PRO — Very Disappointing Experience I placed what I believed was a one-off order with Desertcart and selected the option for free delivery. I had no intention of signing up for a paid annual membership. Imagine my surprise when, about a month later, I discovered I had been charged $300 for a Desertcart PRO membership. I contacted… Read more

customer support expecting this to be resolved. Instead, I received what appeared to be an AI-assisted response essentially telling me that I had missed the terms and conditions and that it was my fault for not cancelling within the 30-day trial period.

While I accept that terms and conditions exist, I find it extremely concerning that a customer can believe they are simply choosing free delivery on a one-off purchase and then be hit with a $300 membership charge a month later.

The whole experience has left a very bad impression of Desertcart and its PRO membership model.

My advice: be extremely careful when ordering from Desertcart and make sure you understand exactly what you are signing up for. Personally, I would stay away from this company and site.

Very disappointing and, in my view, an unscrupulous way of operating a subscription service.

Sell products in an Australia website without true description which is non compliance with Australia regulation. Bought electrical goods which can only be used in USA due to voltage differences and dangerous . This is not clearly stated and sold… Read more

in desertcart.com.au. When complaint was made, good was sent back and no mention of refunding my money and no refund was made. Once good was sent, their Customer Experience Consultant just disappeared in thin air... so doggy. I had to contact AFCA to get American Express to get the money back as America express lazy staff didn't want to investigate goods sold to Australian public which are non compliant with Australia electrical standard. Avoid buying from them as incorrect description.

This company are a bunch of scammers. They overpriced their objects they change prices. They give options for trials to try and get people to buy items and then get free postage when you try to place the order. They end up screwing up your account and removing options to be able to buy this. Get the trial subscription and then they end up charging… Read more

you about 30 something dollars for postage which you never were meant to in the first place and then they end up trying to fix it they say and you have to go through about a process of going email back-and-forth 20+ times and they still don’t do anything. I’ve had to pay support workers cause I’m legally blind to try and do this and nothing‘s working they won’t help me. They keep requesting more stuff after I give them the stuff that that was needed. These guys are a bunch of scammers. Don’t use them. They will scam you for every cent that they can out of you. I would not trust him for a bar soap.

My advice is stay away from Desertcart. I was sure I had paid for a membership and when I went to checkout my membership did not come up. I emailed customer service and they told me that I did not have any membership which includes free shipping etc. Todsy I have received an email to say it is the anniversary of my membership and they have… Read more

pending on my account the amount for twelve month renewal! I have cancelled my membership and pleaded with them not to take the payment and am hoping they will honour this. I very bad experience.

I received the goods in timely fashion but was ripped off money wise. The UK invoice that was with the goods had a total that was under AUD130 but I was charged almost $260. I logged in to check what I was charged but was informed that I had not placed any orders yet so no Desertcart invoice was available! The same login showed a list of… Read more

messages that had been sent to me about my order. They did not attach an invoice to any of the emails that they sent. They also had the hide to offer me $20 off my next order. That won't be happening!

My order was missing one box out of 6. I contacted their support and reported immediately. Since then, not single email for the update. I need to follow up many times (5-6), but keep saying they coordinate with the seller and update me in 24-48 hours, but this never happened. Will never order from this site anymore

Scam stole money from me without my knowledge! I placed an order which apparently gave me a membership that I had to pay for again without my knowledge! Scam Scam Scam Scam Scam Scam Scam Scam Scam Scam Scam Scam Scam

The WORST!! The people are total scam artists. They shipped the item weeks after it was due for delivery. Then they refused to cancel it. They said they wouldn’t allow me to reject delivery. They said accept delivery and then we will pick it up again in 3-5 days and issue a full refund. Then they never showed up and refused to arrange a pickup. It’s a fraudulent scheme. Please be careful not to get cheated like me.

Stay away from these people. They didn’t have the product and wasted a month of my time. Very poor and unreliable service. Only buy from a verified, reputable supplier. I wish I could rate zero.

I encountered fraud from DesertCard. I was charged 699 dirhams for a membership without my explicit consent or any warning. The subscription terms are hidden in a huge section of terms and conditions. Such terms should be clearly stated, and advance notice of the charge should be provided. This is a scam, I am very disappointed, and I will… Read more

complain to the Department of Economic Development and the police, and I will also leave negative reviews on all review platforms and social media to warn other users.

I bought something from the US for $6.5k and 4 weeks later, as the item had already been shipped half way around the world, they call me asking me to pay an additional $4.2k in shipping costs! Absolute scammers, stay away!

Scammed out of 179 euro. My bank initially refused to refund. I then did a visa dispute which I won.

Awful company will take your money. As others have said on here, they took £179 from my account a whole year after i tried (and failed) to use them. It is a 'membership subscription'. What kind of membershipt to a RETAIL service costs that much!? A complete scam, steeer clear of them!

This is a fraudulent site. I ordered a plant from this website, but they cancelled my order without notifying me or issuing a refund. It’s a scam seller.

0 stars. They're thieves and frauds. Never sign up for the yearly subscription and if u do, make sure u contact your bank and block them. Stole my 180 pounds last year and just tried to do it again this year. Thank God my bank contacted me.

Obvious a total scam – The original purchase was fine. Product arrived and a good price. HOW EVER ONE MONTH LATER $400 taken from account. Fortunately it was spotter by commonwealth bank.

the worst scam shopping website – i’m also a victim stole my money $299 scammers don’t give you alert for a scam trial and there’s no way you can hurt your money back ordered a crap make up in this website and now stole my money