Detector Inspector

They came to my house after only emailing my husband and not me, so I was unaware of them coming. I have a 2 year old and the man doing the inspection insulted my cleanliness and insinuated that his 16 year old brother was cleaner than I was and said "I guess we all can't be cleanly" when I confronted him on the comment and said "I feel like… Read more

you're roasting me" he said "I guess I am". I was working from home on a Friday, had cut my finger open cooking in the morning so yeah sorry my apartment wasn't super clean for you mate but this is my house and I didn't even know you were coming. Not to mention he bought up Lindsay Clancy while checking the curtain cords. So creepy and when I called to complain the girl on the phone was really quick to try and get me off the phone without explaining the complaints procedures. It was so invasive, this is my home and I felt judged by some random 26 year old who gained access to my house when I wasn't affectivity notified.

Dylan arrived early in the nominated window. He was very efficient and thorough in performing his checks and was extremely courteous. He is a lovely person and we had a great chat while he did his work. Dylan is a credit to Dectector Inspector. Well done.

I will preface this review by saying the actual inspectors that come to your house are nothing but brilliant. The problem with this company lies with their offshore call centres where they hire people who can barely string two words of English together. So you tell them you need to reschedule something or something isn’t right with the booking and… Read more

the simplest of instruction to them goes completely unnoticed and they just ignore it. The people running this company are utter morons. And then for the next three or four days you receive a bar of SMS messages and emails confirming cancellations and confirming new bookings despite having already told them over the phone. What was going on. It’s just beyond a joke!

This service is always come/do/go. Polite guys with information. Thanks guys

No one came, smoke detector not replaced and its still beeping.

It would help that the work was done before the request for a review

A very important lifesaving service , this company maintains precise records and reliably advises me when a service is due. The service man was quick precise and very responsibly aware

The service man who came to check the detectors was very well presented and was very curtious to me, also he was dressed very professionally and show me respect when talking to me. He did his job as required by the company he represents. I highly recommend this company to anyone who has high standards for trades man.. From Bruce Sherlock

I found working with them easy and professional. They made contact, already with a range of appointment dates but they are very willing to try and fit in my requests. I did have to cancel an appointment 48hrs ahead and date got moved around and sorted. I rent, so they pick up a key and I have had no issue with them in my house, I have found them trustworthy, the one time I was there during an inspection, the staff were great.

You guys should do inspections outside of 9am to 5pm. It's very difficult to organise a time with you when you live alone and work normal business hours. It's also quite annoying how your booking system just suggests very near term dates, when in my situation, I should be able to book a couple weeks in advance.

The inspection was done for gas and electricity . There were a couple of electrical items that were flagged and have been resolved. Didn't see the team, they arrived and did inspection whilst we were out. This review was asked for 8 months later.

Extremely poor service and accountability I would strongly caution property owners and managers against relying on Detector Inspector for essential safety compliance inspections. Our experience was extremely disappointing. Detector Inspector contacted us to arrange an Essential Safety Measures inspection and specifically requested our… Read more

availability. We responded the same day, confirming a specific time and providing a direct contact number in case anything needed to be changed.

Our response was then simply overlooked.

The booking was never properly actioned, despite us having done exactly what was requested. As a result, our representative rearranged his schedule and made himself available for an appointment that Detector Inspector had failed to properly record or confirm. We subsequently had to chase the matter ourselves to find out what had happened.

What makes this particularly concerning is that Detector Inspector's own staff member acknowledged in writing that our email had been "overlooked" and "became buried" in her inbox.

This is not an acceptable explanation for a company responsible for essential safety compliance inspections. Basic communication, booking management and following up on confirmed appointments should be fundamental requirements of the service.

We raised the matter with management and subsequently received a response acknowledging the error. However, rather than simply addressing the service failure, the Operations Manager chose to lecture us about the "tone" of our complaint and defend the staff member involved. The response focused considerably on our criticism rather than the fact that a confirmed customer response had been missed and an appointment had consequently failed.

Their response also referred to having "industry leading technology and processes designed to ensure appointments are scheduled accurately and reliably". Unfortunately, our experience demonstrated the opposite: the most basic part of the process — reading and actioning a customer's response — failed.

For us, this was not merely an inconvenience. Essential Safety Measures inspections are compliance-related and require a contractor who is organised, responsive and reliable.

We have therefore terminated Detector Inspector across our property portfolio and will be using an alternative provider.

Mistakes can happen in any business. What matters is how a company handles them. In our experience, Detector Inspector demonstrated a failure in basic administration followed by a management response that left us with even less confidence in the organisation.

Based on our experience, we would not recommend Detector Inspector.

Contractors are great but often it is a mad dash to try and secure a booking time that is suitable. Once rearranged my whole work day just to have the contractor never turn up.

2 smoke alarms. In and out in less than 10 minutes. If you’re not available when scheduled, you can change the time and/or date - usually to comply with neighbour’s booking.

We like his time and punctuality and he is on time and that day we need to go out and we request him can you start from my unit and he did on time ,he is very good and nice guy Thanks very much for his heart work

I asked Detective Inspector to remove 5 of the communication platforms that inform us of the exact same thing. They Did..thank you. Once the appointmant date & time was made, they were punctual & efficient. Good Job!

The telephone process was poor. They really didn’t know what to do as my smoke alarms screamed for no reason. The attending technician was excellent. He identified and resolved the problem quickly and with a smile.

Arrived on time and finished the whole safety inspection in less than 40 min. Changed over some power points which where faulty and changed light globes as well.

My Smoke Detector Inspector attended on 18 March - so 5 months ago!! Although my booking was for the afternoon, he phoned earlier mid morning asking if it was OK to attend earlier - and he attended at 11:40am. He was quick, efficient & a nice person as well.

Very happy with detector inspector. The man we had come out was so lovely, very chatty and friendly also super efficient. He explained everything and was respectful

Very professional service. Technician collected key from agent without fuss and tested smoke alarm without the need for me to be home. Saved me time. Very much appreciated!

In a period of 3 months they came 4 times to check different household things. Once for Gas, once for electricity and outlets and another time for smoke alarms, then had to return for a follow up when I was told everything was fine and in good working order. They should know what is due to be inspected and then do them all at the one time. Making… Read more

sure you are home for 4 seperate occasions is ridiculous and very inconvenient. They also just book through your realestate agent and make it difficult to change or organise a time that suits you. They should not be able to enter your home without you being there or without the occupiers permission. Once here they were at least friendly and efficient.

Fantastic service from the team at Detector Inspector. Very professional, arrived on time, work completed quickly and cleanly. Very knowledgeable and helpful. Highly recommend for anyone requiring inspections of smoke detectors