Detector Inspector

A very important lifesaving service , this company maintains precise records and reliably advises me when a service is due. The service man was quick precise and very responsibly aware

The service man who came to check the detectors was very well presented and was very curtious to me, also he was dressed very professionally and show me respect when talking to me. He did his job as required by the company he represents. I highly recommend this company to anyone who has high standards for trades man.. From Bruce Sherlock

I found working with them easy and professional. They made contact, already with a range of appointment dates but they are very willing to try and fit in my requests. I did have to cancel an appointment 48hrs ahead and date got moved around and sorted. I rent, so they pick up a key and I have had no issue with them in my house, I have found them trustworthy, the one time I was there during an inspection, the staff were great.

Efficient convenience – All went really well from automated booking to tech’s attendance. I received a text indicating annual checks are due. I selected a date and time period from a dropdown then got a confirmation text and email. I later changed the day and time and also… Read more

got a confirmation text with the changes. The day prior I received a reminder too. Didn’t need to speak to or call anyone. Simple, easy and quick. The tech was on time and did their work professionally. Gave me a bit of feedback too. Very convenient service without any complications.

A hot mess. Whilst the technicians who come out to the property are almost always fantastic, know their stuff, and are courteous and professional, their booking and admin services could hardly be worse. If none of the texted times suit you, or you… Read more

have something out of the ordinary, it is a massive production getting ahold of anyone who can communicate effectively. They genuinely have no idea what you are talking about. In my latest debacle, an inspection was left incomplete - and they proposed an appointment simply to redo what had already been done, not the rest of it. Frankly bizarre. Yes, they are polite. That is about as far as it goes. I would normally give a higher score for the technicians but I am absolutely frazzled about the entire process. Similar hassles have occurred every year and nothing ever improves. UPDATE: After not succeeding in organising a booking, I went out for the day, only to learn that two random technicians had suddenly been given the job, and turned up at my house, without notice, without contacting me to see if it was okay, with zero warning. Honestly. The people doing the booking service are incompetent and chaotic. If you can avoid dealing with these id*ots, I would strongly advise it. Hopefully the real estate agents will come to realise that your company is a waste of space, technicians excluded.

Gas Safety and Functionality Testing – We had a plumber visit to check the gas functionality and safety. He was efficient, thorough and a very nice person. We rent so we can't supply the details the following review items.

2 smoke alarms. In and out in less than 10 minutes. If you’re not available when scheduled, you can change the time and/or date - usually to comply with neighbour’s booking.

We like his time and punctuality and he is on time and that day we need to go out and we request him can you start from my unit and he did on time ,he is very good and nice guy Thanks very much for his heart work

I asked Detective Inspector to remove 5 of the communication platforms that inform us of the exact same thing. They Did..thank you. Once the appointmant date & time was made, they were punctual & efficient. Good Job!

Extremely poor service and accountability I would strongly caution property owners and managers against relying on Detector Inspector for essential safety compliance inspections. Our experience was extremely disappointing. Detector Inspector contacted us to arrange an Essential Safety Measures inspection and specifically requested our… Read more

availability. We responded the same day, confirming a specific time and providing a direct contact number in case anything needed to be changed.

Our response was then simply overlooked.

The booking was never properly actioned, despite us having done exactly what was requested. As a result, our representative rearranged his schedule and made himself available for an appointment that Detector Inspector had failed to properly record or confirm. We subsequently had to chase the matter ourselves to find out what had happened.

What makes this particularly concerning is that Detector Inspector's own staff member acknowledged in writing that our email had been "overlooked" and "became buried" in her inbox.

This is not an acceptable explanation for a company responsible for essential safety compliance inspections. Basic communication, booking management and following up on confirmed appointments should be fundamental requirements of the service.

We raised the matter with management and subsequently received a response acknowledging the error. However, rather than simply addressing the service failure, the Operations Manager chose to lecture us about the "tone" of our complaint and defend the staff member involved. The response focused considerably on our criticism rather than the fact that a confirmed customer response had been missed and an appointment had consequently failed.

Their response also referred to having "industry leading technology and processes designed to ensure appointments are scheduled accurately and reliably". Unfortunately, our experience demonstrated the opposite: the most basic part of the process — reading and actioning a customer's response — failed.

For us, this was not merely an inconvenience. Essential Safety Measures inspections are compliance-related and require a contractor who is organised, responsive and reliable.

We have therefore terminated Detector Inspector across our property portfolio and will be using an alternative provider.

Mistakes can happen in any business. What matters is how a company handles them. In our experience, Detector Inspector demonstrated a failure in basic administration followed by a management response that left us with even less confidence in the organisation.

Based on our experience, we would not recommend Detector Inspector.

Contractors are great but often it is a mad dash to try and secure a booking time that is suitable. Once rearranged my whole work day just to have the contractor never turn up.

In a period of 3 months they came 4 times to check different household things. Once for Gas, once for electricity and outlets and another time for smoke alarms, then had to return for a follow up when I was told everything was fine and in good working order. They should know what is due to be inspected and then do them all at the one time. Making… Read more

sure you are home for 4 seperate occasions is ridiculous and very inconvenient. They also just book through your realestate agent and make it difficult to change or organise a time that suits you. They should not be able to enter your home without you being there or without the occupiers permission. Once here they were at least friendly and efficient.

The telephone process was poor. They really didn’t know what to do as my smoke alarms screamed for no reason. The attending technician was excellent. He identified and resolved the problem quickly and with a smile.

Arrived on time and finished the whole safety inspection in less than 40 min. Changed over some power points which where faulty and changed light globes as well.

My Smoke Detector Inspector attended on 18 March - so 5 months ago!! Although my booking was for the afternoon, he phoned earlier mid morning asking if it was OK to attend earlier - and he attended at 11:40am. He was quick, efficient & a nice person as well.

Very happy with detector inspector. The man we had come out was so lovely, very chatty and friendly also super efficient. He explained everything and was respectful

Very professional service. Technician collected key from agent without fuss and tested smoke alarm without the need for me to be home. Saved me time. Very much appreciated!

Fantastic service from the team at Detector Inspector. Very professional, arrived on time, work completed quickly and cleanly. Very knowledgeable and helpful. Highly recommend for anyone requiring inspections of smoke detectors

Never showed up..!! 3 weeks trying to find an appropriate time No joy Communications back & forward No joy They said they came… When??? Not here???? Totally useless And they lie

easy process, technician knowledgeable seemed to know what he was doing. no problems. the only issue is wth the batteries as they go off without a reason ie no cooking no steam. this is a manufacturer problem which has never been resolved

Inspector arrived about half hour earlier than scheduled and agreed time. Fortunately I work from home so no big deal, but what if I'd had to take time from work (one hour round trip) to be at home? Being half hour early is as inconvenient (unacceptable) as being half hour early. Tenants rely on the schedule imposed by landlords, so inspectors should work to that. As a bare minimum, inspectors should advise changes to agreed schedule by SMS

A representative from Detector Inspector attended to conduct the annual smoke alarm check. He arrived on time & was very efficient, as well as being polite & friendly. A great ambassador for the company.