Detector Inspector

Once an actual technition arrives at your house they are reasonably proficient and professional. However the whole booking system is appalling. After waiting for 3 hour appointment time they cancel but only do I find out by calling them and waiting on the phone for a long time. They have limited English and understanding that people have lives and… Read more

commitments, they are unable to be flexible and make actual appointment times. This is what renters are at the mercy of as estate agents choose to work with this dodgy service. I would steer clear of Detective inspector!

Dodgy Dodgy Dodgy............. Sent an invoice 2.5years after alleged service provided We had actually sold property 2 years ago, paid account because starting to get very aggressive with debt collectors Cant believe Real Estate are engaging these bad businesses and ripping off their clients

A hot mess. Whilst the technicians who come out to the property are almost always fantastic, know their stuff, and are courteous and professional, their booking and admin services could hardly be worse. If none of the texted times suit you, or you have something out of the ordinary, it is a massive production getting ahold of anyone who can… Read more

communicate effectively. They genuinely have no idea what you are talking about. In my latest debacle, an inspection was left incomplete - and they proposed an appointment simply to redo what had already been done, not the rest of it. Frankly bizarre. Yes, they are polite. That is about as far as it goes. I would normally give a higher score for the technicians but I am absolutely frazzled about the entire process. Similar hassles have occurred every year and nothing ever improves. UPDATE: After not succeeding in organising a booking, I went out for the day, only to learn that two random technicians had suddenly been given the job, and turned up at my house, without notice, without contacting me to see if it was okay, with zero warning. Honestly. The people doing the booking service are incompetent and chaotic. If you can avoid dealing with these idiots, I would strongly advise it. Hopefully the real estate agents will come to realise that your company is a waste of space, technicians excluded.

at least three times in the past 3 weeks this company has sent a text message the day prior to our appointment, advising they 'Unfortunately need to cancel and reschedule'. The call center have staff with limited English . I would avoid this company and go with another reliable Australian company

We've been trying to get a refund from this business since mid-June 2525 with no success! As a property investor in Victoria and Perth, we'll be moving our future business to an alternative provider. The delay excuses change each time. Extremely poor (if any) service.

$845.90 for one visit!! Had a two year contract. One visit in we decided to sell the property. Had paid one year of the contract - $471.90. Detector Inspector claimed to have done almost all the checks in that one visit, so sent a supplementary invoice of $374.00 to accumulate the $845.90 total . Great hourly rate for them! ps. the batteries they use also seem to have a very short life.

This company are a rip off! Theyre horrible to deal with, do not do their compliance checks correctly. Their repairs are extremely expensive. We had a quote to repair our main earth in the order of $800. I sent a local tradesman there and he found they were testing to a spot covered in paint and that the earth connection itself was compliant. Rip off. Dodgy. Do not recommend!!!!!!

We had Codi come to do our service on the smoke alarms in our Brisbane property. Codi was professional, considerate and lovely to talk to. He made an effort to make us feel comfortable by having conversations with us explaining everything to do with the smoke detectors. he is a great asset to the team and i hope to have him come and inspect our smoke detectors again.

If I could give zero stars I would. The constant phone calls voice messages and texts are insane. They stated that I need to be there to conduct an electrical inspection which involved taking time off work. They then called to organise a gas inspection but this had to be on another day. They are difficult to understand and deal with. Avoid using this company. Or avoid renting from places that use them!!!

I took the day off for an inspection this morning and when they didn’t arrive they stated I didn’t have a booking. I told them I have a screenshot of the booking. Then they booked me in the following day between 4-6pm and again I had to change my days around it. I just got a call saying an emergency booking has come up and they had to cancel. They didn’t even book me into a new appt. Not reliable. I would not recommend.

Detector Inspector are bothering me because they keep sending reminder messages when I don't even own the property any more. Please Someone make them stop sending me things

I used them once and paid invoice in full and now I am receiving threating emails to subscribe to a yearly service otherwise I would be referred to a debt recovery agency

This company is a complete scam, and customer service is horrendous Chasing me for money and after many emails to try and get answers from them, I’m them only contacted by debt collectors

DI turned up to my home with keys to enter and no email notification advising entry to the premises. This is a complete breach of privacy. I will not deal with this company again. Staff attending was lovely but the manager was very rude over the phone today and advised for me to go ahead with this complaint and with DFT. Bad service and compliance. Monica singh

Useless company grabbing government funds. Electrical. Claims to replace 5 outlet, reality, replaces only one that wasn't an issue. Impossible to reschedule, am sick of taking days off to babysit these fraudsters.

Worst company I've ever had the displeasure of talking to with the worst booking system imaginable, copypasta responses, really highlights the dysfunction of the Australian government giving these rogue cowboys kickbacks til they grow into a monolith of unhelpfulness. They told me at 8am Monday morning I had 1hr to 'pick' an appointment time-… Read more

there was only one slot- they then offered that I click the link to choose a different time- it doesn't exist. I also had 5 min upon clicking that link to select a time before it auto accepted, with threats of fees passed on etc etc.

I feel predated upon.

Inflexible, poor booking system, spam style communication, casual workers which raises flags for how they might treat them. Absolutely infuriating to deal with - honestly, I am avoiding any properties that use this service in the future. I don't usually leave negative feedback, but this company is the absolute worst. I've been dealing with them for three years now.

I have used DI on a rental for several years with no concerns. Over the past 3 it’s been less than wonderful as they cancelled service with no notice, double billed then credited one payment (which maybe caused them to cancel service) and now claimed the house is non compliant and needs interconnected smokies due to being built after 2014 when… Read more

this has never been raised before. House was built in the 2000’s well before the change in building regs. I will be looking to change for the next mandatory inspections. Disappointing as the first few years gave great service.

Constant harassment to gain access every 4 months to do “work that is needed” on smoke alarms (2) They were checked and batteries replaced 3 months ago and again sending messages and wanting access to do work. They won’t state what that work is however. They turn up without notice demanding mandatory access. Trying to intimidate. They use my… Read more

name on messages stating I ordered work to be done which is a blatant lie.! They need to be shut down immediately.

Detector Inspector cancelled my appointment the day before, and when I tried to rebook, only two unsuitable slots were available for the next day. For the next three days, I received repeated SMS, calls, and emails to rebook—but they only offered one 3-hour window The upside was that the overseas call centre was polite and noted my request to stop the calls.

I will not be using Detector inspector again. As a night shift worker I liked the fact that they come between 4pm and 6pm however when I arranged that time they said I could not request that time now or ever in the foreseeable future. They said the latest they can do is 3pm despite what it said on their page and the email provided. So I accepted… Read more

it even though it did not suit me at all. I then wake up to loud knocking at my door at 1:30pm and he said he came early because he had a job down the road. Absolutely ridiculous communication and the bloke that I spoke to on the phone yesterday refused to let me speak to anyone else but him.

I urge anyone to use anyone but these guys. Extremely unprofessional.

The booking process was an absolute nightmare, relentless calls from commission hungry offshore agency workers. The technician that came was excellent and my wife felt sorry for him having to show up after we were being constantly bombarded with at least 10 calls per day between my wife and I. only available times were 7 -10 am or 2-5 pm and… Read more

between work and school pickup and drop offs it was very difficult to organise with constant calls. My wife relayed this and asked them to stop calling for a week so she could organise the time to suit and they said they wouldn't call for 2 weeks, but they continued calling constantly. Absolutely awful process. seriously get an office person that has some skills. We booked online in the end.

Since when are Detector Inspector electricians are allowed to turn up to your property without notice or an appointment to change a battery in the smoke alarm ? Never. Illegal. Said he was in the area doing a "door knock", and said it was "mandatory". I asked him when was the last one done? He didn't know. Looked up my due date and its not for… Read more

another 2 months. Sent him on his way, get off my property. ILLEGAL- sick of this company, had enough- constant harassment. CAV now. Over it.

Absolutely terrible experience they are so aggressive with their tactics to book an inspection, worse than debt collectors and when finally booked.. they do not even show up. Wasted weekend! Do not recommend to anyone, make sure give your property manager feedback about this service so they know what is going on!! But of course there will likely be some under the table crap going on here so do not hold your breath.